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Presenter: Andrew Sanderbeck

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In Todays Webinar Examine some of the common communication failures people and organizations experience everyday Explain how to avoid these failures in the future Discuss how to recover from communication failures so that trust, connection and respect are maintained

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Common Communication Failures E-mail Overload Communicative Silos Overall Lack of Communication

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E-mail Overload

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Email messages can usually be divided into 3 main categories: 1.those that dont need an answer or action 2.those that you only have to forward or reply to 3.those that demand some kind of action by you

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Use Folders!

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Decide what do to with incoming email To be deleted? To be forwarded without any further action from you? To be kept for reference only? To be answered, and nothing more is demanded from you?

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Write first, edit later

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Make sure that you dont ask unnecessary questions

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Use the markup effects only when necessary

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Have a clear subject line

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Pick up the phone

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Dont go overboard with attachments

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Communicative Silos

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Bring the outside in

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Focus on opportunity, not crisis

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Create a guiding coalition that breaks down barriers

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Once formed, hold an inaugural in- person meeting

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Overall Lack of Communication

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Repairing broken communication processes

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Limit Internal Emails Make Your Meetings Count Encourage Frequent Communication in Both Directions

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MoreCommon Communication Failures

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Thanks for Attending!!

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Thank You For Attending This Webinar!