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Workshop for a Priority Tourism Labour Division – Housekeeping. William Angliss Institute and ASEAN Tourism Presented by Wayne Crosbie, Director Angliss International RTO NO. 3045 CRICOS No 1505M

Presented by Wayne Crosbie , Director Angliss International

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Workshop for a Priority Tourism Labour Division – Housekeeping. William Angliss Institute and ASEAN Tourism. Presented by Wayne Crosbie , Director Angliss International. Overview of Presentation. William Angliss and ASEAN Tourism partnership ASEAN Economic Community and MRA - PowerPoint PPT Presentation

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Page 1: Presented by Wayne  Crosbie , Director  Angliss  International

Workshop for a Priority Tourism Labour Division – Housekeeping.William Angliss Institute and ASEAN TourismPresented by Wayne Crosbie, Director Angliss International

RTO NO. 3045CRICOS No 1505M

Page 2: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Overview of Presentation

William Angliss and ASEAN Tourism partnership

ASEAN Economic Community and MRA

MRA on Tourism Professionals and its Development

Progress of MRA on Tourism Professionals in Respective ASEAN Member States

Page 3: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Overview of presentation About William Angliss – the Specialist Centre for Tourism, Hospitality

and Culinary Arts

William Angliss Initiatives with ASEAN Secretariat and ASEAN Member States: Developing Common ASEAN Tourism Curriculum (CATC) and a

Regional Qualifications Framework and Skills Recognition System (RQFSRS)

Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS.

Master Trainer/Master Assessor Program

Page 4: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

ASEAN COMMUNITY

Accelerate establishment of ASEAN Economic Community (AEC) by 2015

Transform ASEAN into a regional destination

ASEAN Region to have free movement of; Goods Services Investment and Skilled Labour

Page 5: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

AEC Characteristics

A single market and production base

A highly competitive economic region

A region of equitable economic development

A region fully integrated into the global economy.

Page 6: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

MRA on Tourism Professionals and its Development

Objectives of Mutual Recognition Arrangement (MRA)

To facilitate mobility of Tourism Professionals; and

To exchange information on best practices in competency-based education and training for Tourism Professionals and to provide opportunities for cooperation and capacity building across ASEAN Member States.

Page 7: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Benefits of MRA on Tourism ProfessionalsFacilitate mobility of tourism professionals

based on the tourism competency qualification/ certificate

Enhance conformity of competency based training/education

Skills recognition

Improve the quality of tourism human resources (graduates are ready to work in the industry)

Enhance the quality of tourism services

Page 8: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Components of MRA on Tourism Professionals (1) ASEAN Common Competency Standards for Tourism

Professionals (ACCSTP): minimum requirements of competency standards in hotel and travel services aim to upgrade tourism services

ASEAN Tourism Professional Monitoring Committee (ATPMC) consists of ASEAN NTOs and appointed representatives from the National Tourism Professional Boards (NTPBs)

ASEAN Tourism Professional Registration System (ATPRS): a web-based facility to disseminate details regarding the list of Foreign Tourism Professionals

Page 9: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Components of MRA on Tourism Professionals (2) Common ASEAN Tourism Curriculum (CATC): the common

curriculum for ASEAN Tourism Professionals as mutually agreed upon by the ASEAN Tourism Ministers upon recommendation by the ASEAN NTOs

National Tourism Professional Board (NTPB): the Board for Tourism Professionals composed of representatives from the public and private sectors including academics and other relevant tourism stakeholders, to be determined by the respective ASEAN NTOs

Tourism Professional Certification Board (TPCB) refers to the government board and/or agency authorised by the government of each ASEAN Member State primarily responsible for the assessment and certification of Tourism Professionals.

Page 10: Presented by Wayne  Crosbie , Director  Angliss  International

Assessment

Country A Country B

Certification

ATPMC

NTPB BNTPB A

TPCB NTPB

ATPRS

Matching Matrix

Verification

Job Opportunities

Job Interview

Work Permit

Job Seeker Registration

[CATC]

Mechanism of MRA on Tourism Professionals

Page 11: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS)

Common ASEAN Tourism Curriculum

Develop Common ASEAN Tourism Curriculum (CATC) and

Develop a Regional Qualifications Framework & Skills Recognition System (RQFSRS).

The six agreed labour divisions are:

1. Front Office

2. Housekeeping

3. Food Production

4. Food & Beverage Service

5. Travel Agencies

6. Tour Operations

Page 12: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS)

Based on the agreed Competencies adopted by all Countries

Using the agreed Units of Competence of the Common ASEAN Tourism Competencies project to develop the CATC & RQFSRS, making qualifications relevant and useful to both students and industry

Packaging competencies into curriculum for different labour divisions and linking with a qualifications framework.

Page 13: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS)

Summary

Certificate II Certificate III Certificate IV Diploma Advanced Diploma

Sub-Total

Food & Beverage 2 2 3 1 1 9

Food Production 2 3 3 1 1 10

Front Office 1 1 1 1 1 5

Housekeeping 1 1 1 1 1 5

Tour Operation (Management)

2 3 4 2 1 12

Travel Agencies 3 3 3 1 1 11

TOTAL 52

Page 14: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions

Project Overview & Scope

Follow-up from the CATC project

Produce 242 Toolboxes for the 6 labour divisions of:

1. Front Office

2. Housekeeping

3. Food Production

4. Food & Beverage Service

5. Travel Agencies

6. Tour Operations

Conduct National workshops to review & obtain feedback Toolboxes

Conduct Regional Workshop to review & endorse Toolboxes.

Page 15: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions

Project deliverablesThis Project will deliver: A standardised Toolbox template:

Suitable for use in supporting delivery of Competency Based Training and Competency Based Assessment

Able to be applied to all 242 Units of Competency identified in the Qualifications Framework across all 6 Labor Divisions.

Page 16: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions

Project deliverablesEach toolbox will consists of: Competency Standard Trainee Manual:

Glossary of terms & acronyms Trainee notes/training content Work Projects Summaries Evaluation Sheet Recommended reading materials.

Page 17: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions

Project deliverablesEach toolbox will consists of: Trainer Guide, comprising of:

Training PowerPoint slides Trainer notes Recommended training equipment.

Assessment package, comprising: Oral Questions Written Questions with Model Answers Third Party Statement Observation Checklist Competency Recording Sheet.

Page 18: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals

Project Objectives: To conduct a feasibility study to assess the need for the

establishment of a Secretariat and To determine whether the use of a Secretariat is the

best option to support and respond to the challenges inherent in the implementation of the Mutual Recognition Arrangement (MRA) on Tourism Professionals.

Page 19: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism ProfessionalsProject Scope: Identification of the strengths and needs of relevant

tourism training institutions in relation to MRA implementation

Identification of the threats and opportunities facing ATPMC and relevant tourism training institutions in relation to MRA implementation

The necessity to link industry, which requires skilled Tourism Professionals, with appropriately qualified and experienced personnel.

Page 20: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals

Project Scope: Identification of how the Regional Secretariat will

operate in terms of processes and mechanisms

Identification of how the Regional Secretariat will position itself to support the work of the ASEAN Tourism Professional Monitoring Committee (ATPMC)

Specification of the nature and value of recommended resources required from stakeholders for a Regional Secretariat to operate effectively.

Page 21: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism ProfessionalsProject Scope: Determination of a work model for the Regional

Secretariat to include: Vision Mission Objectives Roles and responsibilities Linkages Work mechanisms and processes Resource requirements Self-sustaining funding scheme.

Page 22: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism ProfessionalsProject Scope: Identification of specific requirements from identified

stakeholders to establish and operate the Regional Secretariat

Identification of the risks and assumptions underlying establishment of a Regional Secretariat and recommendations on how to address those risks and assumptions

Desktop research activities In-country research using Field Study trips

to each of the 10 AMS.

Page 23: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS

Project Objectives:

This Project will identify gaps between:

Mutual Recognition Arrangement (MRA) requirements

andActual Implementation of MRA in ASEAN

Member States (AMS).

Page 24: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS

Project Scope:Analysis of implementation of MRA in AMS:

1. Existing qualifications

2. Hard infrastructure

3. Soft infrastructure

Page 25: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS

Project Scope:

Analysis of Hard infrastructure - physical facilities, and their:

Location

Design and layout

Furniture, fixtures and equipment (F, F & E)

Page 26: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS

Project Scope:

Analysis of Soft infrastructure:

National laws, policies and regulations

Capacity

Organisational structure of the National Tourism Professional Boards (NTPBs) and Tourism Professional Certification Boards (TPCBs)

Human Resource Capability

Page 27: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS

Project Scope:Identification of Gaps which represent opportunities for improvement; these will be identified, with strategies recommended to address them which might include:Actions to improve regulatory frameworks

Actions to build or improve institutional linkages

Actions to improve hard infrastructure

Actions to build human resource capacity.

Page 28: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS

Project Scope:Assess each AMS’s preparedness and capacity to

implement the MRA

Recommend actions to improve each AMS’s

1. Regulatory framework

2. Institutional linkages

3. Capacity – facilities

4. Capacity – human resources

Page 29: Presented by Wayne  Crosbie , Director  Angliss  International

RTO No. 3045CRICOS No 01505M

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMSProject Deliverables:This Project will deliver: An ASEAN Qualifications Equivalent Matrix (AQEM) mapping out

existing tourism professionals qualifications across the AMS Country specific policy recommendations and capacity building

needs for implementing the MRA AMSs require an enabling environment to promote implementation

of the MRA Identify the necessary and required:

Legal framework and institutional linkages Organisational structures Infrastructure (training facilities, NTPB & TPCB offices) Human resource capacities