Presentation Presentation to to

BPM Partners ConferenceBPM Partners Conference

Tim SwindellTim Swindell

1919thth April 2005 April 2005

• What does CMGL do?

• What were our financial reporting issues?

• What was our solution?

• How has it worked out in practice?

• What are the ongoing issues?

AgendaAgenda

Claims Management Group Limited is a leading provider of outsourced claims and insurance management services that

are offered to Lloyd's Underwriters, London Market Companies, General Insurers and FTSE quoted Corporations.

CMGL has managed to blend traditional values of utmost integrity, professionalism and quality with the solution orientated needs of

today's businesses. Through the creation of strong, open relationships with clients and the application of technology, we have demonstrated innovative risk solutions that protect your bottom line.

CMGL is a dynamic, successful company that has emerged as a leader in the provision of third party claims and insurance services.

“Claims Management Group Limited, with an international networkinternational network focused on chosen markets, provides a wide range of tailored claims and insuranceclaims and insurance management solutions and servicesmanagement solutions and services to the London Market,London Market, Corporates and Corporates and General InsurersGeneral Insurers.”

…to protect the financial assets of our clients by reducing the Total Loss Costs through the utilisation of Best Practices.

Best Practices.... methodology which identifies and implements those claim / reinsurance tasks, by line of business, that provide the best economic outcome.

Our Operating PhilosophyOur Operating Philosophy

Our Clients?Our Clients?

COX SYNDICATEMANAGEMENT

LIMITED

SAGA

SHELL

• 230,000 claims

• $5.2bn Gross Claims liabilities

• $1.8bn of Reinsurance Recoverables

• 8 Syndicates representing £0.9bn OYC

• Over 570 staff

• 12 offices in 8 Countries

Under Management TodayUnder Management Today

““LIVE”LIVE” ““RUN-OFF”RUN-OFF”““RUN-OFF”RUN-OFF”““LIVE”LIVE”

What do we offer?What do we offer?

Lloyd’s: BPO &

Agency Mgmt

ReinsuranceManagement

Credit Control&

Debt collection

Arbitration &Actuarial

Corporate/Statutory/Regulatory

Reporting

Commutation Management

Run-off Underwriting

Support

ClaimsClaimsManagementManagement

IT SUPPORT

Stand AloneStand Alone

ororIntegratedIntegrated

What are our capabilities?What are our capabilities?Our Intellectual CapitalOur Intellectual Capital

570 Staff

43%

15%6%

5%3%

13%

6%2% 4% 2% 1%

Claims Reinsurance Credit Control Lloyd's Back Of f ice Support

Underw riting Financial & Regulatory Reporting IT Actuarial

HR, Facilities and Support Services Business Development Management

Client Service: Cycle of ImprovementClient Service: Cycle of Improvement

Adding Adding valuevalueto ourto ourClientsClients

Continually Reviewing and

Going to the “Next Level” of

Quality and Service

Tailored Services and Solutions

agreed with Clients

Highly Professional Staff dedicated to providing Quality

Claims and Insurance Management

Best Practices and Total Loss Cost

Management

Stick to core business

proposition

Stick to core business

proposition

Financial Overview - GrowthFinancial Overview - Growth

05

1015202530354045

Rev

enu

e £m

1994 1996 1998 2000 2002 2004

Calendar Year

CMGL Statutory Revenue by Year

Growth issues:Growth issues:

• Complexity of reporting demands– Multi dimension– International

• Integrity of data• Consistency of data

Where we were:Where we were:

• Legacy systems

• Excel complexity

• Over-reliance on un-integrated reporting systems

Solution issues:Solution issues:

• Cost

• Maintenance

• Control

• Flexibility

• Management

Financial Accounts

Resource Data

Salary/Ad Hoc

DataWarehouse

OLAP Cube

OLAP Cube

Load Build View

CODA Financials SAP Lotus Notes

etc

Data Transformation

Services

SQL Server Datamart Analysis Services Web Front End GEAC

Reporting & Budgeting

Business Intelligence ArchitectureBusiness Intelligence Architecture

Outcomes:Outcomes:

• Process enhancement

• Data integrity

• Control of resources as well as financials

• Understanding our costs

Key Reporting Requirements:Key Reporting Requirements:

• Common Platform• Desktop Reporting• Multi-currency• Complex Group Reporting• Intuitive and User Friendly• Secure Access• Reduce Manual Processes• Multi-Dimensional Modelling

Desktop Management ReportingDesktop Management Reporting

• Template Views• Presentations• Announcements• Financial Intranet

• Web Front End• Topic and Menu

Selections• Published Reports

Desktop Management ReportingDesktop Management Reporting

Desktop Management ReportingDesktop Management Reporting

Desktop Management ReportingDesktop Management Reporting

Desktop Management ReportingDesktop Management Reporting

Excel Services:-• Power of Excel• Review & Analyse• Automate Month End• Ad Hoc View Building• Interactive with Data• Low Maintenance• Training Negligible

Competitive AdvantageCompetitive Advantage

• Internal reporting with customer profile• Business control• Business understanding• Flexible and friendly

• Confidence in service delivery

OverviewOverview

EfficientEfficient IntegratedIntegrated

Return Return On PeopleOn People

Return Return On ProcessesOn Processes

Data Becomes Valued InformationData Becomes Valued Information

Enterprise InsightEnterprise InsightReturn On DataReturn On Data

Increased Value to Our BusinessIncreased Value to Our Business

Stable PlatformStable Platform

Economic Economic SenseSense

Return Return On ITOn IT

Ongoing issues:Ongoing issues:

• Reporting timescales

• Controlled multicurrency

• Understanding complexity

• Integration of additional client systems

• Supplier promises

What’s next for C³ at CMGL?What’s next for C³ at CMGL?

• Forecasting & business modelling

• New business pricing

• Consolidation of client system reporting