Business Process Incubator

Current BPM Trends

Tendencias en BPMBPM Forum 2011

Buenos Aires, Argentina

Where BPM comes to life!

Denis Gagné TrisotechBPMN 2.0 FTF MemberXPDL 2.2 and 3.0 Co-Editor

Agenda

Stimulated by

Facilitated by

Relevant to

Conformant to

Trends in:

BPM Discipline

BPM Standard

BPM Technology

BPM Discipline

Current BPM Trends

Tendencias en BPMBPM Forum 2011

Buenos Aires, Argentina

Business Processes

Central to organizations and their customers

Used to: capture knowledge and critical information,

coordinate activities,

measure results, and

communicate across departments, with business partners and customers.

BPM Benefitsin a Nutshell

• “Doing things right” Do more with less

Business Efficiency

• Quickly adapt to changing Business Conditions

Business Agility

• Current status, outcome, compliance

Business Insight

Business Process Conundrum

Processes are the central nervous system of organizations and yet they are not always clearly understood, defined, documented, communicated or optimized.

Process Management

FunctionalOrganization

FunctionalProcess Overlay

ProcessFunctional Overlay

ProcessOrganization

From traditional LOB Management

To Process based Management

Processes are inherently cross functional, so functional management (alone) does not ensure delivery of value to your customers

Improvement vs. Management

Process ImprovementIs project based

Is discontinuous improvement

Addresses particular process problems

Process ManagementIs not project based but a management philosophy

Is a continuous improvement culture

Is about process-based management

Will require some culture change

Holistic BPM: Various Concerns

BPA

BA

EA

ProcessWorkflow

ProcessIntegration

ProcessImprovement

Adapted from Bruce Silver

Imaging ChangeManagement

EAI, SOA

Premise

BPM is about…Business integration, adaptation to change

Try to improve…Agility

Value prop addressed to…IT

Premise

BPM is about…Innovation and change

Try to improve…Organizational performance

Value prop addressed to…Business

Premise

BPM is about…Automating flow of human work

Try to improve…Operational efficiency and cycle time

Value prop addressed to…Business and IT

Achieving the Process Centric Organization

BusinessValue

IT Value

CurrentState

ProcessCentric Organization

SOA

ProcessManagement

ProcessFocusStrategy

ServiceFocus

Strategy

Reality: A Series of Key Initiatives

BusinessValue

IT Value

CurrentState

ProcessCentric Organization

SOA

ProcessManagement

Governance

BPM Best Practices in a Nutshell

C3

Obtaining Sponsorship

Assigning Process Ownership

and Stewardship

Establishing a BPM CoE (or BPCC)

Expanding BPM Knowledge

beyond CoE(or BPCC)

Overcoming pure Functional

Thinking

Enabling the Change

AwarenessDesireKnowledgeAbilityReinforcement

Change ManagementCompetencyCommitmentBPM Success

BPM CoE Business Process Capability Center

Jesus, Macieira, Karrer, Rosemann.

• the provision of tangible and robust BPM methodologies, techniques, and tools in order to facilitate the well-defined execution of process re-design activities.

Diffusion of BPM Concepts and

Benefits

• Creating alignment, governance, and convergence of all BPM-related services within an organization with the aim to increase synergies and consistency, ultimately leading to increased return on investment.

Creation of Convergence among BPM

Initiatives

• Linking BPM services with corporate strategy and establishing a BPM culture.

Strategic Alignment and BPM Culture

Towards Understanding BPM

BPM Practitioners are Organizing and Structuring Knowledge

As exemplified by:

the many BPM professional certification programs ABPMP: Certified Business Process Professional (CBPP)

AIIM: BPM Certificate Program

BPM Council: Certification in BPM (P.BPM)

BPM Group: Certified Process Management - Practitioner (CPI-M)

BPM Institute: BPM Certificate of Training

IIBA: Certified Business Analysis Professional (CBAP)

OMG: Certified Expert In BPM (OCEB)

….

and body of knowledge emergingABPMP: Business Process Management Common Body of Knowledge (BPM CBOK)

IIBA: Business Analysis Body of Knowledge (BABOK)

Process Knowledge Initiative (PKI): Process Knowledge BoK (PKBoK)

BPM Standards

Current BPM Trends

Tendencias en BPMBPM Forum 2011

Buenos Aires, Argentina

Process Improvement

Quality

Cost

SatisfactionTime

Lean

Be mindful of sub optimizationHigher Satisfaction may require more Time on task

Higher Quality may involve more Cost

Lowering Time on task may decrease Satisfaction

Lowering Cost may decrease Quality

Not standards but process improvement strategies

Some Current BPM Relevant Standards

OMG: Object Management GroupBPMN: Business Process Modeling Notation

BMM: Business Motivation Model

BPMM: Business Process Maturity Model

SBVR: Semantics of Business Vocabulary and Business Rules

PRR: Production Rule Representation

WfMC: Workflow Management CoalitionXPDL: XML Process Definition Language

Wf-XML: Extension to the OASIS Asynchronous Service Access Protocol.(ASAP)

BPAF: Business Process Analytics Format

OASIS: Organization for the Advancement of Structured Information StandardsBPEL: Business Process Execution Language

BPSS: ebXML Business Process Specification Schema

…

www.OMG.org/technology/documents/br_pm_spec_catalog.htmwww.WfMC.orgwww.OASIS-Open.org/specs/

What is BPMN?

What is BPMN?Business Process Model and Notation

Why BPMN matters?Readily understandable by business stakeholders

Aim to bridge the gap from modeling to subsequent implementation

Why BPMN?

Simple to learn yet powerful enough to depict the potential complexity of most processes.

Bridges the communication gap that exists between Business, Engineering, Manufacturing, etc. and IT.

Provides organizations with the capability of defining, understanding and even executing their processes through diagrams.

Widely accepted and widely supported.

Basic Elements of BPMN

Event

Activity

Gateway

Flow

Process:Engineering Change Management (ECM)

BPMN 2.0 eLearning Courses

BPMN 2.0 Examples

Other BPMN 2.0 itemsBlogs

Books

Presentations

Tools

…..

Warning Shameless Self Promotion

Business Process Incubator

www.BusinessProcessIncubator.com/BPMN2.0

What is XPDL?

What is XPDL?XML Process Definition Language

Why XPDL matters?Meant for interchange from inception

Internal model of many existing BPM tools

Backward compatibility of BPMN 1.2

XPDL Items

Blogs

Books

Presentations

Tools

….

Warning Shameless Self Promotion

Business Process Incubator

www.BusinessProcessIncubator.com/XPDL

Workflow Reference Model

Enactment Engine

ClientApps

WorklistHandler

Administration & Monitoring tool

Process Definition tool

Other Engines

ToolAgents

InvokedApps

Wf-XML

Verification

Validation Transformation

Conversion

BPM Standards

Conformance

Assurance

BPM Standards Conformance Assurance

Business Process Incubator

Free BPMN 2.0 Modeler for Visio Cloud App Selector

Warning Shameless Self Promotion

Verification & Validation of BPM Assets• Ensures BPM assets are conformant to specified standards• *Ensures BPM assets are conformant to clients’ guidelines

Conversion of BPM Assets • Converts BPM models from standard to standard• *Converts BPM models from vendor platform to vendor platform

Legacy Process Assets migration to BPMN• Converts any MS Visio process diagram to BPMN• Converts any MS Project file to BPMN• *Converts Proprietary Process Notation to BPMN

*available upon request

Case Management Model & Notation

Process Management

Concerned with the Lifecycle of a Process

Content/Document Management

Concerned with the Lifecycle of Content/Document

Case Management

Concerned with the Lifecycle of a Case

All Involve Structured and Unstructured Work Efforts

All are Means to achieving the Organization’s Ends

Hybrids in all dimensions are possible and do exists

CCase

Management

PProcess

Management

Means to Ends

DDocument/

Content

Management

Defining a Case Management Standard

Reference to BPMN 2.0 and CMIS 1.0Loose Coupling

Extensions if necessary but not necessarily extensions

Takes a Case Management ViewNot a Process view of Case

Not a Content/Document view of Case

CMMN

OMG RFPCurrently 3 proposals

Expected to merge

C

P D

BPM Technology

Current BPM Trends

Tendencias en BPMBPM Forum 2011

Buenos Aires, Argentina

BPMS an Evolving Market

2004

Tibco acquires Staffw

are

2005

2006

2007

2008

2009

2010

2011

Oracle acquires C

ollaxa

BE

A acquires Fuego

IBM

acquires Filenet

Softw

are AG

acquires WebM

ethodsO

racle acquires BE

A

Softw

are AG

acquires IDS

Sheer

IBM

acquires Lombardi

Progress S

oftware acquires S

avvion

Open Text acquires M

etastorm

Open Text acquires G

lobal360

Tibco acquires Nim

bus

Trending Topics

within

ITCloud

Social

Mobile

BPM InfluencersCase Management (Dynamic/Adaptive Processes)

Social BPM

Enterprise Architecture

BPM VendorsCloud BPM

Social BPM

Case Management

Advanced BPM Tools

Process MiningExtracting Information from event logs to expose a process model

Process Simulation and OptimizationStructural Analysis

Analysis (often static) of the structural aspects (configuration) of a process model

Capacity Analysis

Analysis (often dynamic) of the capacity aspects of a process model

WfMC is to announce the creation of a new Process Simulation & Optimization Working Group. All interested in a Process Simulation & Optimization interchange standard contact: Denis Gagné, Working Group Chair.

Advanced BPM ToolsBest Practices

The Right Expert for the Right TaskAlthough conceptually simple to grasp, successfully (meaningfully) using process simulation and/or process mining still requires some expertise (Advanced Mathematical Skills)

The Right Model for the Right GoalAlign Modeling Objectives with Simulation Objectives

Abstraction

Fidelity

Validity (soundness and completeness)

The Right Answer to the Right QuestionMake sure to instrument your business model with parameters that are actual indicators (influencers) of what you wish to explore

BPMS Morphing Definition

BPMS

ProcessWorkflow

ProcessIntegration

ProcessImprovement

EAI/SOACEPCloud/SaaS

BPA Process Modeling

Process Simulation

BAM

BI

BRMS

Case Management

Content/DocManagement

Portal

Web 2.0

Lean, 6S

Social Web

Enterprise

Architecture

& Modeling

BPMS Best Practices

Matching Tools to Requirements

BPA

BA

EA

ProcessWorkflow

ProcessIntegration

ProcessImprovement

Exhaustive catalogue of existing BPM related Tools

Warning Shameless Self Promotion

Business Process Incubator

Take Away

Current BPM Trends

Tendencias en BPMBPM Forum 2011

Buenos Aires, Argentina

Business Process Management (BPM) Awareness

As a practice

Process Centric Organizations are Emerging NOW BPM Practitioners are Organizing and Structuring Knowledge NOW

As a technology

Fundamental and Applied BPM Research is thriving NOW Matured BPM product suites are available NOW

The Business Process Incubator offers membership based syndication solutions of evergreen, value added BPM related content.

Business Process IncubatorWhere BPM comes to life!

BPM Content Syndication

BPM Content Aggregation

BPM Content Publisher

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+

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The BPM Syndication Platform!• One Stop BPM Resource Gateway• Syndicate In and mashes up BPM related resources• Syndicate Out BPM related resources to partners

The BPM App Store!• Offers both Free and for a Fee BPM content • Contributions by Practitioners and Vendors• Vendor Independent but Supported by Vendors

Bringing BPM Standards to the Cloud! (SaaS)

• At the Forefront of BPM Standards (BPMN 2.0 & XPDL 3.0)

• Conformance Verification and Validation (WfMC endorsed)

• Conversion of BPM Assets

Key Ideas

Business Process Incubator

www.BusinessProcessIncubator.com