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800.298.5113 | Office 408.457.7607 | Fax 200 Winchester Circle STE H27 Los Gatos, CA 95032 USA

Website: http://www.concertohealthpartners.com Blog: http://concertohealthpartners.com/blog/ Twitter: @ConcertoHealthP

Peace of Mind Navigating Health Care

Introducing Concerto HealthPartners

Presentation to Strategic Partners

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PARTNERSHIP WITH CONCERTO HEALTHPARTNERS ADDS SIGNIFIGANT ADDITIONAL REVENUE, EXTENDS YOUR ABILITY TO SERVICE CLIENTS NEEDS, AND VALIDATES YOUR ROLE AS A TRUSTED ADVISOR

$ •  Provides an additional income stream through referral fees •  Reduces risk through diversification of service offerings and addition of income sources

↑ •  Extends your ability to service all of your client needs, even those outside your normal expertise, such as how to negotiate a newly diagnosed, chronic, or life-threatening medical condition or event. •  Differentiate yourself from competitor offerings

√ •  Solidify and validate your role as a Trusted Advisor and solution gatekeeper •  Your clients are happier and literally healthier

Benefits of Partnership…

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NAVIGATING HEALTH CARE LEAVES PATIENTS AND FAMILY CAREGIVERS ALONE, UNCERTAIN AND OVERWHELMED

LEFT TO THEIR OWN DEVICES, MOST ASSUME LESS ACTIVE ROLES IN THEIR OWN CARE...AND ACHIEVE POORER OUTCOMES

Problem…

Patient Family Caregiver 19 million chronically ill seniors have adult children living long distance or out of reach. 8 out of 10 Americans age 65 or older are living with some chronic illness.

•  Who will take care of me? •  Does my insurance cover this? •  How do I find the best doctor or hospital? •  I don’t know what questions to ask. •  I don’t understand medical jargon. •  How do I appeal denied treatment?

More than 65 million Americans are caring for a spouse, parent or relative with a serious illness.

•  How do I take care of my parent or relative who lives elsewhere? •  What type of doctor should I be taking her to? •  Is he getting the proper/correct care? •  Am I getting her to the right facility? •  Is he taking the right meds?

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CONCERTO HEALTHPARTNERS MAKES NAVIGATING HEALTH CARE EASIER, FASTER, LESS RISKY AND LESS COSTLY

Solution…

•  In life, who and what you know is everything. Concerto HealthPartners provides contacts, experience and expertise. Know who to ask for help, where to go, and what to say and do when you get there •  Concerto HealthPartners provides you with a team of 3 experts dedicated to your welfare

Helps you…

By…

•  Make smart treatment decisions.

Case Manager Medical Librarian Insurance Advocate

•  Know what you’ve paid. •  Pay only what you owe. •  Get maximum coverage.

•  Get the best care. •  Guard against error and infection.

•  Finds the best doctors and hospitals. •  Prepares questions for doctor visits. Take notes. Make sure questions are asked (and you understand the answers). •  Teaches your family how to care for you.

•  Tracks paperwork. •  Resolves billing errors. •  Facilitates claims. •  Advocates for coverage of new or risky treatments. •  Appeals denied claims.

•  Translates medical jargon into understandable ideas. •  Provides research for you to make informed choices between competing. treatment recommendations •  Identifies clinical studies and alternative treatments to discuss with your doctor.

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“AT BEST LIFE SAVING, AT LEAST ESPECIALLY HELPFUL”

•  “Patient advocates are at best life saving and at least especially helpful. They help ensure that the patient gets to see the desired specialist. They do internet research so the patient is more informed when talking to the doctor. They educate family members on how to support the patient during a hospital stay. For example, ensuring that the pills are really meant for her. And they sort through the mountain of bills and, if necessary, negotiate fees with the healthcare provider, insurance company, or other payer.”

- U.S. News & World Report

PEACE OF MIND FOR PATIENTS AND FAMILY CAREGIVERS

Result…

“GET SOMEONE WHO’S BEEN THERE BEFORE…MAKE THEM YOUR PARTNER”

•  "When you're under the stress of all these diagnoses coming at you, you can't always process this information accurately. Get someone who's been there before whom you trust and make them your partner in this process. Bring someone who's actually going to pay attention and understands the process and takes notes."

-  Dr. Oz From The Oprah Winfrey Show, Best Life Week: Dr. Oz and the Ultimate Health Checklist