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Consumer feedback &
Facilitation System
Team : Prototype
Problems Tackled
Problem1:Water tanker problem
in Peshawar
Problem3:Street Cleaning
Problem
Problem2:Complaint monitoring
problem in Multan
Problem9:Citizen Reporting
System
Consumer Feedback Mechanism
Smart Phone Application for photo evidence
Smart Phone Application for Online Tracking
SMS Based Complaints
Status tracking
Smart Phone Application Desktop Application Web Application
Solution Components
Geo-Location Providing Photo based evidence Online Route Tracking Data bridge to centralized database
Smart Phone Application
Consumer registration and feedback through
sms Custom build IVR system for feedback though
calls Multi-Lingual SMS’s and Call’s Reporting of feedback status to consumers
Desktop Application
Geo tagged map system identifying
consumer’s feedback though an area Online consumer’s registration and feedback
system Admin panel for system administrators
Web Application
Will cover large area’s Highly diverse from the current system Will facilitate more productively within less
cost
Impact
Started from scratch Fully working prototype of the solution that
integrates a web app, smart phone app and a desktop application
Complexity
An innovative solution to track down water
tankers via smart phone, that accommodate the time factor and guaranteed delivery
An out of the box solution for managing & tracking claims regarding street collectors along with geo-tagged photos
A fully working low cost IVR system, build from scratch to demonstrate computerize helping system
Innovation & Creativity
Tackle’s all the aspects of problems we chose User-friendly environment is provided in our
solution Complete and scalable solution
Product Implementation
Planned to implement productive solution with
a low cost estimation using innovative approach of technology and re-use of resources
Will provide the opportunity to rural areas to get along with the technology getting best, fast and reliable results
Sustainability
Presented solution can be merged/embedded
into the previous systems with the help of user-friendly environment.
A realistic system that can be scaled up with the relatively low cost
System Integration