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Alcatel-Lucent Presales Training Global Training Offer
Enterprise Education and Partner Programs February, 2012
•2 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
• Alcatel-Lucent IP Telephony R10 - Newcomers
• Alcatel-Lucent Applications – Newcomers
• Alcatel-Lucent OpenTouch™ R1- Newcomers
• Alcatel-Lucent Data Networks R6/R7 - Newcomers
• Alcatel-Lucent Network Management - Newcomers
• Alcatel-Lucent Network Security – Newcomers
• Alcatel-Lucent Office Communication solutions – Newcomers
• Alcatel-Lucent IP Telephony and Unified Communications – Experienced
• Alcatel-Lucent OpenTouch™ R1 - Experienced
Summary
•3 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent Presales Training
Caption
FU
ND
AM
EN
TALS
OR
PREREQ
UIS
ITES
DIR
ECTIO
N O
F R
EAD
ING
To complement the basic portfolio by value added solutions or applications:
Configuration & administration of complementary features, associated solutions & applications
To answer to customer standard customization: Configuration & administration of services & advanced features
For a quick start of the solution: Install the solution, the infrastructure and ensure the start up of the system
STARTER PACK
SOLUTION BASED
VALUE ADDED OPTIONS
•4 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent Presales Training
Caption (Continued)
Profile Training course Description (including audience) Associated
Certification
— Optional training course —
Training course for expert engineers in charge of complex configurations, installation & remote service support
Training course for field engineers in charge of advanced configurations, installation and service support
Training course for presales engineers who design large/complex networking projects
Training course for presales engineers who design standalone projects
Training course for sales representatives who sell Alcatel-Lucent product and solutions
— Fundamentals training course —
Training course for administrators who are responsible for system, network, operation, maintenance and IP Telephony administration —
Training course for end-users who require information on Telephony, IP Touch Phone facilities, My Instant Communicator and OmniTouch Contact Center
—
POST-SALES
PRESALES
SALES
I=x h
C=x d
V=x d
Course Name
Reference
I=x h
C=x d
V=x d
Course Name
Reference
I=x h
C=x d
V=x d
Course Name
Reference
I=x h
C=x d
V=x d
Course Name
Reference
I=x h
C=x d
V=x d
Course Name
Reference
I=x h
C=x d
V=x d
Course Name
Reference
I=x h
C=x d
V=x d
Course Name
Reference
I = xh Individual learning, in hours C= xd Classroom learning, in days V= xd Virtual learning, in days
I=x h
C=x d
V=x d
Course Name
Reference END USERS
ADMINISTRATORS I=x h
C=x d
V=x d
•Course Name
•Reference
•5 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent IP Telephony R10
Presales for Newcomers
FU
ND
AM
EN
TA
LS
ACPS IP Telephony R10
Alcatel-Lucent Enterprise Communications, 2011 *
OmniPCX Enterprise R9 Distributed Architecture with centralized Call
Control ACTIS overview Reference Docs Library & Quotation tools Main Telephony Features
Architectural Reliability
OmniPCX Enterprise R9 Architecture with Distributed Call
Control H323 Architecture SIP Environment Advanced IP Services Advanced telephony Features Embedded Security
OmniVista 4760 R5 Full Pack Performance & Traffic Analysis VoIP Performance Topology Audit SIP Device Management Network Maintenance Directory OmniVista 4760 MCS Edition
AQPS IP Telephony R10
ENTPPC1W1
30 MCQ:1 h
AQPS IP Telephony
Essential R10
HIGHLIGHTS Advanced Technical Skills on OmniPCX
Enterprise and OmniVista 4760 How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo
* Check on SALES curricula for further details
OmniVista 4760 R5 Starter Pack Client/Server Architecture Configuration Accounting Alarms Reporter Tool
OmniPCX Enterprise R10 New hardware & terminals SIP & security evolutions
•Not necessary if already •completed for AQPS level
Selling My IC Phone *
I = 18 h
C = 5 d Essential Presales
PS00TE900
I = 1 h Upgrade R9 to R10
Presales
ENTPWPS102
I = 2 h R10 to R10.1
Evolution
ENTPWPS121
I = 18 h
C = 5 d Essential Presales
PS00TE900
I = 4 h
C = 4 d Expert Presales
PS00TE901
ENTPPC2W1
35 MCQ:1 h
ACPS IP Telephony
Expert R10
I = 1h Upgrade R9 to R10
Presales
ENTPWPS102
I = 2 h R10 to R10.1
Evolution
ENTPWPS121
OmniPCX Enterprise R10.1 New hardware & terminals Feature evolutions IP DECT evolution
•6 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent Applications
Presales for Newcomers
FU
ND
AM
EN
TA
LS
Unified Communications R6
C = 4 d
I = 6 h
CC Presales
OTCCPS900
C = 4 d
I = 2 h UC Presales
8400PS600
Unified Communications Architecture & Topology Unified Communications My Instant communicator Messaging Services My Teamwork Alcatel AMDS XML Web Services Fax server Mobility Security / VoIP encryption Integration with IBM/Microsoft Services
8400PC2W1
35 MCQ:1 h
ACPS Unified
Communications R6
OTCCPC2W2
35 MCQ:1 h
Contact Center R10
Contact Center R10
Contact Center Positioning CC Office, OTCC
Standard Edition, Genesys Compact Edition and Genesys integration
Genesys Compact Edition Architecture Visual CC Visual IVR Agent Desktop Email distribution
CCivr Components and Architecture
CCoutbound Solution Components and Architecture
Genesys integration Basic Overview Components and Architecture
Standard Edition Architecture CCdistribution CCsupervision CCagent ACR
* Check on SALES curricula for further details
Overview of Contact Center Solutions Portfolio*
Drive Business Performance through Conversations, with Alcatel-Lucent Unified communication solutions *
HIGHLIGHTS Advanced Technical Skills on Unified
communications & collaboration services and Contact center applications
How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo
Video Collaboration Solutions *
•7 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent OpenTouch™ R1
Presales for Newcomers
FU
ND
AM
EN
TA
LS
OpenTouch™ R1
I = 1 h
C = 3 d Starter
OPENCPS100
C = 4 d IP/SIP Design
OPENCPS110
Alcatel-Lucent Enterprise Communications, 2011 *
OpenTouch™ Business Edition Positioning Architecture Main Telephony Features Main Unified communication & collaboration
Features Network Management Suite Quotation and design tools Reference Docs Library
OPENPC1W1
30 MCQ:1 h
AQPS OpenTouch™ R1
OPENPC2W2
35 MCQ:1 h
ACPS OpenTouch™ R1
HIGHLIGHTS Advanced Technical Skills on
OpenTouch™ solutions How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo
* Check on SALES curricula for further details
C = 3 d UC & C design
OPENCPS120
Selling My IC Phone *
OpenTouch™ Multimedia services
Unified Com. & collaboration Multi server solutions Advanced Features Video solutions High availability services
OpenTouch™ Multimedia services
IP telephony Network Architecture Advanced Telephony Features IP centralization Migration
ENTPPC2W1
35 MCQ:1 h
ACPS IP Telephony
Expert R10
•8 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
FU
ND
AM
EN
TA
LS
T
ech
no
log
y
Ove
rvie
w
Se
rie
s
Alcatel-Lucent Data Networks R6/R7 (Portfolio) Presales – OmniSwitch Newcomers
I = 12
h
Network Security
Essentials
FG00WB090
I = 8 h
VoIP
Technologies
FG00WB065
I =
60 mn
IP Overview
TGK30001W
I =
30 mn
LAN
TBU30052W
I =
25 mn
WLAN
3EY0SA064
I =
15 mn
WAN
3EY0SA065
DATA NETWORKS INFRASTRUCTURE
LAN Switches OmniStack 6200 Family OmniSwitch 6250 OmniSwitch 6400 Family OmniSwitch 6850/6855 OmniSwitch 9000 OmniSwitch 9000E OmniSwitch 10k OmniSwitch 6900
WLAN OmniAccess 4300 Family OmniAccess 4500 Family OmniAccess 6000 Family OmniAccess Access Points
Network Management OmniVista 2500 NMS OmniVista 3600 Air Manager
DT00PC2W1
35 MCQ:1 h
ACPS Data Networks R7
Network Access Control OmniVista 2770 Quarantine Manager Host Integrated Check Solution UMTS Fortinet Access Guardian
WAN Gateway OmniAccess Unified Services Gateway
- OA5510 - OA5740
Case Studies Quotation
ACSR “Enterprise Network Infrastructure - Vision & Message”
C = 3 d Data Presales
PS00TE951 HIGHLIGHTS Advanced Technical Skills Data Networks
and embedded Security How-To-Position using Case Studies How-To-Quote using IP Networking
Configuration tool
C = 1 d OmniSwitch R6 / R7
Presales Update
DT00CPS952
NEW
ORGANIZATION
OF THE TRACK
Data Networks R6/R7
Converged IP Communications Networks / Critical Applications Networks / Managed Services
PS00TE951 + DT00CTE952
=> 3 + 1 = 4 days
•9 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
FU
ND
AM
EN
TA
LS
Alcatel-Lucent Network Management
Presales for Newcomers
I = 6 h
Design &
Engineering /
VitalSuite Presales
VS-DE-002W
I = 5 h
Design &
Engineering /
VitalQIP Presales
VQ-DE-002W
VitalQIP IP Adress
Management
SALES *
VitalSuite Performance
Management
SALES *
PS00TC0C17
20 MCQ:1 h
AQPS VitalSuite
PMS R10
PS00TC0C13
20 MCQ:1 h
AQPS VitalQIP
IP Address Mgt R7
VitalQIP Core offer for VitalQIP IPAM software and DNS/DHCP services VitalQIP services deployment options Primary impacts for DNS, DHCP, and VitalQIP services VitalQIP support for IPv6, ENUM, web-based GUI, End User-Defined Attributes
VitalSuite Technical specifications of the offer and design specifications/requirements Appropriate markets for the VitalSuite offer Offer applications and deployment options Customer requirements for the VitalSuite offer
* Check on SALES curricula for further details
VitalQIP VitalSuite
•10 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
FU
ND
AM
EN
TA
LS
Alcatel-Lucent Network Security
Presales for Newcomers
I = 12 h
Network Security
Essentials
FG00WB090
Enterprise Network Security Overview
SALES *
OmniAccess 3500 Nonstop Laptop
Guardian SALES *
OmniAccess 8550 Web Services
Gateway SALES *
VPN Security Brick Sales & Marketing
SALES * * Check on SALES curricula for further details
Host Integrity check & Network Access Control Solutions Presales
Host Integrity Check with Network Access Control
OmniSwitch / CyberGatekeeper for Host Integrity Check with NAC
CyberGatekeeper DNAC for Host Integrity Check Demonstrations
CyberGatekeeper Case Studies
Offer, Positioning, Licensing, and PricinBack-up (Collateral) and CyberGatekeeper Competitive Analysis
I = 6 h
HIC/NAC Solutions
Presales
SECUWPS003
20 MCQ:1 h
AQPS HIC/NAC
Solutions
SECUWPS003
HIC / NAC Solutions
•11 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent Office Communication Solutions
Presales for Newcomers
FU
ND
AM
EN
TA
LS
I = 3 h
C = 3 d Standard Presales
PS00TE921
Office Communication Solutions for SMBs
SALES *
C = 2 d
Advanced Presales
PS00TE922
* Check on SALES
curricula for further details
HIGHLIGHTS Advanced Technical Skills on OmniPCX Office, Extended Communication Server & Data Networks for SMB How-To-Optimize using dimensioning tools How-To-Quote with ACTIS Live Demo
Standard Presales Solution overview
OmniPCX Office Extended Communication Server OS 6250/6400 WLAN infrastructure
System architecture Voice services Mobility services Collaboration services Extended Communication Server services Offer and quotation tools Case studies
Advanced Presales • OmniTouch Call Center Office • PIMphony application • VoIP over VPN (VPN Site to Site, VPN
Client to site) • Hotel/hospital • Offer and quotation tools • Case studies
•12 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent IP Telephony and Unified Communications
Presales for Experienced
I = 3 h UC Upgrade
R5 to R6
8400PS601
UC Upgrade R5 to R6 Newness R6 description Messaging Services Mobility Quotation
ENTPPC2U1
20 MCQ:1 h
ACPS IP Telephony Upgrade R9 to R10
For ACPS IP Telephony Expert R9 only IP Telephony R10
8400PC2U1
20 MCQ:1 h
ACPS Upgrade Unified
Communications R6
Unified Communications R6 For ACPS UC R5 only
For AQPS IP Telephony Essential R9 only
Free
Automatic Process
AQPS IP Telephony
Upgrade R9 to R10 One Shot Process
All Presales engineers already certified AQPS IP Telephony Essentials R9 will be automatically certified AQPS IP Telephony EssentialsR10
OmniPCX Enterprise R10 New hardware & terminals SIP & security evolutions I = 1h
Upgrade R9 to R10
Presales
ENTPWPS102
I = 2 h R10 to R10.1
Evolution
ENTPWPS121
OmniPCX Enterprise R10.1 New hardware & terminals Feature evolutions IP DECT solution
•13 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
Alcatel-Lucent OpenTouch™ R1
Presales for Experienced
FU
ND
AM
EN
TA
LS
OpenTouch™ R1 for experienced on IP telephony R10 only
OpenTouch™ Solutions Architecture NewTelephony Features New Unified communication &
collaboration Features New Network Management services Migration rules Quotation and design tools Reference Docs Library
OPENPC2W2
35 MCQ:1 h
ACPS OpenTouch™
R1
I = 1 h
C = 1 d
or
I = 1 h
V = 6 h
Evolution for
Solution Designers
OPENCPS130 or
OPENVPS130
C = 3 d UC & C design
OPENCPS120
OpenTouch™ Mutimedia services
Unified Com. & collaboration Multi server solutions Advanced Features Video solutions High availability services
OpenTouch™ R1 for experienced on
IP telephony R10
And Unified communications R6
OpenTouch™ Solutions Architecture NewTelephony Features New Unified communication & collaboration
Features New Network Management services Migration rules Quotation and design tools Reference Docs Library
OPENPC1W1
30 MCQ:1 h
AQPS OpenTouch™
R1
OPENPC2W2
35 MCQ:1 h
ACPS OpenTouch™
R1
I = 1 h
C = 1 d
or
I = 1 h
V = 6 h
Evolution for
Solution Designers
OPENCPS130 or
OPENVPS130
Alcatel-Lucent Enterprise Communications, 2011 *
Selling My IC Phone *
OPENPC1W1
30 MCQ:1 h
AQPS OpenTouch™
R1
•14 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012
www.alcatel-lucent.com/enterprise
Enterprise Education and Partner Programs
Phone: +33 (0)2 98 28 53 19
Fax: +33 (0)2 98 28 50 03
Email: [email protected]
Website: https://businessportal.alcatel-lucent.com
facebook.com/ALUEnterprise
twitter.com/ALUEnterprise
youtube.com/user/AlcatelLucentCorp
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
PRODUCT/SOLUTION Alcatel-Lucent IP Telephony
CERTIFICATION AQPS Alcatel-Lucent IP Telephony Essential R10
REFERENCE ENTPPC1W1EN DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
30 MCQ 1 Hour On-line exam
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions
ASSOCIATED TRAINING TRACK
● To have attended the courses:
- PS00TE900 Essential Presales
- ENTPWPS102 Upgrade R9 to R10 Presales
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
PRODUCT/SOLUTION Alcatel-Lucent IP Telephony
CERTIFICATION ACPS Alcatel-Lucent IP Telephony Expert R10
REFERENCE ENTPPC2W1EN DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
35 MCQ 1 hour On-line exam
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions
ASSOCIATED TRAINING TRACK
● To have attended the course:
- PS00TE900 Essential Presales
- PS00TE901 Expert Presales
- ENTPWPS102 Upgrade R9 to R10 Presales
Alcatel-Lucent OmniPCX Enterprise - Release 10 Upgrade R9 to R10 presales
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
REFERENCE ENTPWPS102EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
1 hour Virtual self-paced training on the computer.
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS
OBJECTIVES
At the end of the course, the participant will be able to:
Understand the new OmniPCX Enterprise features
Understand the new OmniVista 4760 NMS features
Design and quote the presented services
PREREQUISITES
To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course
To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course
To have attended the Presales course on former release
PROGRAM DESCRIPTION
● New OmniPCX enterprise business features
● My IC phone 8082 in hospitality mode
● New DECT 500 handset
● New 4059 Extended Edition attendant
● VoWLAN enhancements
● SIP enhancements
● OmniVista 4760 evolution
● Quotation rules
Alcatel-Lucent IP Telephony R9 Essential Presales
All Rights Reserved © 2010, Alcatel-Lucent
REFERENCE PS00TE900US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
18 hours Virtual self-paced training on the computer. 18 hours before c-learning
5 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC
Presales Engineers, Solution Designers
OBJECTIVES
At the end of the course, the participant will be able to:
• Understand the Global Alcatel-Lucent Enterprise Solution. • Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise designed as a distributed
Architecture with centralized Call Control, and a standard OmniVista A4760. • Design the solution • Use Traffic calculation tools for dimensioning • Generate an offer using ACTIS • Find appropriate Documentation & Tools
The participant will learn how to design and quote a standard Solution from end-to-end
PREREQUISITES
• Standard computer’s skills (Windows, Web browser, Microsoft Office…) • Basic Telecom skills • ACSR Corporate Communication Solutions • or ACSR Business Communication Solutions • The participant will bring is own laptop for hands-on with ACTIS already installed
REQUIRED TECHNICAL CONFIGURATION
For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent IP Telephony R9 Essential Presales
All Rights Reserved © 2010, Alcatel-Lucent
PROGRAM DESCRIPTION Phase 1: i-learning 18 hours
Mandatory to seat the c-learning Session. This i-learning session aims to provide a general overview on the Enterprise Solutions.
The participant will also acquire enough theoretical knowledge on the OmniPCX Enterprise product to make the most of the C-Learning session.
List of topics covered
To describe the Alcatel-Lucent Enterprise solution
To describe the distributed Architecture with centralized Call Control
To describe the racks, boards and site requirements
To describe ACTIS quote tool including ASITA, ACP & BQT
To show the reference Docs Library
To describe the dimensioning tools
To describe the desktop phones
To describe the mobile Phones
To describe the business Telephony and Communication Services
To describe the Team Work services
To describe the OmniDesktop Attendants
To describe the Alcatel-Lucent 4760 Start Pack
To describe the Voice Mail and Fax Mail systems
To describe the Mobility services
To describe the Integrated Automated Attendant (IAA)
To describe the remote Maintenance Access services
To describe the Business integrated Communication Solution (BiCS)
Alcatel-Lucent IP Telephony R9 Essential Presales
All Rights Reserved © 2010, Alcatel-Lucent
Phase 2: c-learning 5 days
The c-learning Session aims to Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise, a BiCS & and OmniVista 4760 suite using all Solution Designers tools available.
The participant will learn how to design a distributed Architecture with centralized Call Control, and how to quote the solution using ACTIS.
List of topics covered
Reminder on
Distributed Architecture with centralized Call Control • Communication Server • Media Gateway • IP Domains
Racks, boards and site requirements • Common HW • Crystal HW
ACTIS general overview & install
Reference Docs Library (Golden RFP, Standard Offer, Product Description, Product limits, Features List…)
Traffic Calculation tools
Desktop phones • Alcatel-Lucent 8 & 9 Series Sets • Alcatel-Lucent IP Desktop SoftPhone • Alcatel-Lucent Power Patch Panel • Accessories
Mobile Phones • DECT Handsets
o Alcatel-Lucent Mobile Reflex 100/200/200EX o Alcatel-Lucent 300/400 DECT Handset
• VoWLAN Wireless Phones o Alcatel-Lucent IP Touch 310/610 WLAN Handset o Nokia Dual Mode
• Accessories
Business Telephony and Communication Services • Set Customization (Hands-free, Headset, guide key, Ringing Tone…) • Basic features (internal calls, DTMF Dialing, Last Nb redial, Callback…) • Advanced Features (Multi-Line, Forwarding, Call By Name, Mini-Messages…) • User Rights (Classes of Services, Hotline set, External Call Restriction, Private Calls…) • General Call Routing (Call Distribution Tables, Automatic Route Selection…)
Alcatel-Lucent IP Telephony R9 Essential Presales
All Rights Reserved © 2010, Alcatel-Lucent
Team Work • Mutual Aid between Users (Hunting Group, Pick-up Group, Intercom…) • Conferences ( 3 Party Conf, Casual Conf , Meet-Me Conf, Mastered Conf) • Multi-Line Appearance • Business Account Code • Manager/Assistant • Supervision
OmniDesktop Attendants • Attendant Services • Alcatel-Lucent 4059 SBC • Alcatel-Lucent IP Attendant SoftPhone • Alcatel-Lucent 4059 IP Attendant Console • Alcatel-Lucent Busy Lamp Field
Integrated Voice Guide Services • Generic VG • Customized VG • Alcatel-Lucent Audio Station • Internal Music-on-hold • external Music-on-hold
Alcatel-Lucent 4760 Start Pack • Client/Server Architecture • Configuration • Alarms • Accounting • Reporting tool
Voice Mail and Fax Mail • Alcatel-Lucent 4645 • Alcatel-Lucent 4635
Mobility and the OmniPCX Enterprise • Free Desktop Environment • Ubiquity • Twin Sets • Remote Extension • Cellular Extensions
OmniMobility DECT/PWT • DECT Characteristics (Radio Transmission, Radio Base Station, Handset) • DECT Basic Services (Handover, Roaming, Security…) • DECT Boards Interfaces • Radio Base Stations • DECT Phone Services • accessories
OmniMobility VoWLAN (Basic Overview)
Integrated Automated Attendant (IAA)
Alcatel-Lucent IP Telephony R9 Essential Presales
All Rights Reserved © 2010, Alcatel-Lucent
Remote Maintenance Access • eRMA • RMA
Business integrated Communication Solution (BiCS) • Overview • Software & Hardware Architecture
Architectural Reliability • Spatial Redundancy (duplication) • Passive Communication Server • Backup Signaling for IP Media Gateways • Dual LAN Attachment
Notes
The participant will quote all suitable Services using ACTIS Quotation tool
The participant will use available dimensioning tools and rules to design the Solution
Alcatel-Lucent IP Telephony R9 Expert Presales
All Rights Reserved © 2010, Alcatel-Lucent
REFERENCE PS00TE901US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
4 hours Virtual self-paced training on the computer. 4 hours before c-learning
4 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC
Presales Engineers, Solution Designers
OBJECTIVES
At the end of the course, the participant will be able to:
• Address a RFP (Request For Proposal) based on a Complex OmniPCX Enterprise Solution and an advanced OmniVista A4760.
• Design an Architecture with Distributed Call Control and VoIP Solution • Use Traffic calculation tools for dimensioning • Generate a complex offer using ACTIS • Quote an OmniVista Suite using ACTIS • Find appropriate SD specific Documentation & Tools
The participant will learn how to design and quote a standard Solution from end-to-end. A Global Case Study using traffic calculation, recommendations and rules, dimensioning tools and all Presales documents available will be done at the end of the session.
PREREQUISITES
• To have attended the Alcatel-Lucent IP Telephony Essential Presales training course (Ref: PS00TE900US) • To have attended the Sales Enterprise Security Overview (Free I-learning course) • 3 months minimum on-site practice after the IP Telephony Essential Solution Designer course • The participant will bring is own laptop for hands-on, with the latest ACTIS version.
REQUIRED TECHNICAL CONFIGURATION
For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent IP Telephony R9 Expert Presales
All Rights Reserved © 2010, Alcatel-Lucent
PROGRAM DESCRIPTION Phase 1: i-learning 4 hours
Mandatory to seat the c-learning Session. This I-Learning session aims to provide enough comprehensive technical knowledge on an advanced OmniPCX Enterprise Solution, Networking, VoIP and Industry Specific Solutions to make the most of the C-Learning session.
Architecture with Distributed Call Control • Corporate ABC Networking Infrastructure
o Private Network Configurations and Scalability o Private ABC Networks using TDM Leased Lines o ABC Virtual Private Network on ISDN Networks o VoIP Networking
• ABC Network Features o Private Numbering Plan (Moving a User in an ABC Network) o Network-Wide Telephone Features (Conferences, DISA, Callback, Forwarding …) o User Group (Associate, Forwarding, Manager-Assistant, Supervision, Hunt Groups, Twin Set) o Mobility (DECT Roaming, Remote Forwarding, Substitution, Ubiquity) o Centralized or Distributed Attendants o Centralized, Distributed or Shared Voice Messaging Systems (A4645, A4645) o Adaptive Routing o Alternate Route Selection – ARS (Force On-Net, Break Out, Multiple Carrier Selection) o Partial Rerouting for External Call forwarding o Management ( Centralized management, Voice Mail, Alarms; Audit; Broadcast)
• Heterogeneous Networking (QSIG, DPNSS, ISVPN, H323, SIP)
Alcatel-Lucent IP Telephony R9 Expert Presales
All Rights Reserved © 2010, Alcatel-Lucent
Phase 2: c-learning 4 days
The c-learning Session aims to address a RFP (Request For Proposal) based on a complex OmniPCX Enterprise Solution using all Solution Designers tools available.
The participant will learn how to design a distributed Architecture with distributed Call Control, a VoIP Solution and an and how to quote the solution using ACTIS.
List of topics covered
Architecture with Distributed Call Control • Corporate ABC Networking Infrastructure
o Private Network Configurations and Scalability o Private ABC Networks using TDM Leased Lines o ABC Virtual Private Network on ISDN Networks o VoIP Networking
• ABC Network Features o Private Numbering Plan (Moving a User in an ABC Network) o Network-Wide Telephone Features (Conferences, DISA, Callback, Forwarding …) o User Group (Associate, Forwarding, Manager-Assistant, Supervision, Hunt Groups, Twin Set) o Mobility (DECT Roaming, Remote Forwarding, Substitution, Ubiquity) o Centralized or Distributed Attendants o Centralized, Distributed or Shared Voice Messaging Systems (A4645, A4645) o Adaptive Routing o Alternate Route Selection – ARS (Force On-Net, Break Out, Multiple Carrier Selection) o Partial Rerouting for External Call forwarding o Management ( Centralized management, Voice Mail, Alarms; Audit; Broadcast)
• Heterogeneous Networking (QSIG, DPNSS, ISVPN, H323, SIP) • Architecture with Distributed Call Control VERSUS Architecture with Centralized Call Control
H323 Architecture • Peer-to-peer networking • Communication with H323 devices • Direct RTP • Integrated GateKeeper
Session Initiation Protocol (SIP) Environment • Alcatel-Lucent and SIP
o Marketing SIP o SIP and OmniPCX Enterprise o Supported SIP Standards
• Integration of SIP End-points o Low Cost Compatible SIP End Points (Thomson ST 2030, FCI IP Ranger) o Registration o Basic SIP Call via the OXE SIP proxy (SIP to SIP, Other to SIP, SIP to Other, Fax Machines) o RTP Flow o Call made to TDM Trunks o Supplementary Services o Voice Mail Account o Authentication/Verification
Alcatel-Lucent IP Telephony R9 Expert Presales
All Rights Reserved © 2010, Alcatel-Lucent
• SIP Trunking o Public SIP Trunking o Private SIP Trunking
• Supported Telephony features & limitations o User o SIP Public Trunk o SIP Private Trunk
Additional IP Services (TFTP, DHCP, AVA, NTP, SNMP, QOS …)
VoIP Network Compliance Assessment Process
Security • Available Security Levels(SSH, SSL, 802.1x…) • Phone Protection against Toll Fraud • Encryption & Security Modules
OmniVista 4760 Full Pack • Performance & Traffic Analysis • VoIP Performance • Audit • SIP Device Management • Network Maintenance • Topology • Directory • OmniVista 4760 MCS Edition
Industry Specific Solutions • Finance • Healthcare • Hospitality • Local Authorities & Government Agencies
Comprehensive Call Routing • Call Restriction for Alarms & Emergencies • Priority Calls • Multi Level Precedence and Pre-emption… • Multi-Tenants
Users Profiles
Overview of the Out-of-the-box solutions from Professional Services
Global Case Study using traffic calculation recommendations and rules, dimensioning tools and all SD documents available.
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
PRODUCT/SOLUTION Alcatel-Lucent Contact Centers
CERTIFICATION ACPS Alcatel-Lucent Contact Centers R10
REFERENCE OTCCPC2W2EN DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
35 MCQ 1 hour On-line exam
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Contact Centers solutions
ASSOCIATED TRAINING TRACK
● To have attended the course:
- OTCCPS900 Contact Center Presales
Alcatel-Lucent Unified Communications R6 UC Presales
All Rights Reserved © 2009, Alcatel-Lucent
REFERENCE 8400PS600US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
2 hours Virtual self-paced training on the computer. 2 hours before c-learning /v-learning
4 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC
Presales engineers
OBJECTIVES
The participant will learn how to design and quote the Unified Communications & Collaboration solution from end-to-end.
At the end of the course, the participant will be able to: • Address a RFP (Request For Proposal) based on Unified Communications Solution • Design the solution • Dimension the system • Generate an offer using ACTIS • Find appropriate SD specific Documentation & Tools
NB: Security subjects such as VoIP encryption are detailed in the IP Telephony Expert Presales course (PS00TE901)
PREREQUISITES
• To be Certified ACSR on Unified Communication Solution (Free I-learning course) • To demonstrate skills on Web Technology and Email system • The participant will bring is own laptop for hands-on with ACTIS already installed
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or greater, Macromedia Flash 7 and Acrobat Reader version 6 or greater. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent Unified Communications R6 UC Presales
All Rights Reserved © 2009, Alcatel-Lucent
PROGRAM DESCRIPTION Phase 1: i-learning 2 hours
General Overview on the Unified Communications & Collaboration Solution
Demonstration on My Instant Communicator
Phase 2: c-learning 4 days
To describe the Unified Communications & Collaboration Solution
To describe and understand the OmniTouch 8400 ICS R6 software architecture
To describe and understand the OmniTouch 8400 ICS R6 available topologies:
• Mono server configuration • Multi server configuration • Multi PCX integration
To describe the Telephony services:
• Web Soft Phone • Alcatel-Lucent 4980 Soft phone • Web Phone Set Programming
To describe the Messaging services:
• Unified Messaging • Integrated Messaging • 8440 Messaging Software
To describe the 8450 Fax Software solution
To describe the One Number services
To describe Telephony, Messaging, One Number Services accesses using:
• T.U.I (Telephone User Interface) • E-mail client coupling (extensions)
To describe the Teamwork services
To describe the AMDS
To describe My Instant Communicator Interface on:
• PC • IP Touch
To describe the Mobility Services:
• My Instant Communicator on mobiles devices
Alcatel-Lucent Unified Communications R6 UC Presales
All Rights Reserved © 2009, Alcatel-Lucent
To describe the integration with:
• Microsoft LCS (Microsoft Office Communicator) • IBM Sametime
To describe the Alcatel-lucent Web Services offer
To outline the associated Security solution
To describe and understand the different mechanisms linked to licensing
Offer proposal recommendations and case studies
A Life Demo will be performed
Phase 2: c-learning Suite
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales
All Rights Reserved © 2009, Alcatel-Lucent
PRODUCT/SOLUTION Alcatel-Lucent Unified Communications
CERTIFICATION ACPS Alcatel-Lucent Unified Communications R6
REFERENCE 8400PC2W1US DELIVERY LANGUAGE English (certif. material in english)
DETAIL EXAM TYPE DURATION METHODS
35 MCQ 1 hour Virtual exam on the computer.
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC Presales Engineers, Solution Designers in charge of design and quote of Unified Communication solutions
ASSOCIATED TRAINING TRACK
• To have attended the courses: - 8400PS600 Unified Communications Presales
Alcatel-Lucent Application Contact Centers Presales
All Rights Reserved © 2010, Alcatel-Lucent
REFERENCE OTCCPS900US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
6 hours Virtual self-paced training on the computer.
4 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC
Presales engineers & Solution Designers
OBJECTIVES
At the end of the course, the participant will be able to:
• Address a RFP (Request For Proposal) based on Alcatel-Lucent Contact Centers: o OmniTouch Contact Center Standard o Genesys Compact Edition o CCIVR o Outbound
• Design the solution • Use Traffic calculation tools for dimensioning • Generate an offer using ACTIS • Find appropriate SD specific Documentation & Tools
The participant will learn how to design and quote Contact Centers Solutions from end-to-end
PREREQUISITES
• To be Certified ACSR ALU Contact Center Solution (Free I-learning course available on ABPWS) • The i-Learning part is mandatory to seat the Classroom Session • The participant will bring is own laptop for hands-on.
REQUIRED TECHNICAL CONFIGURATION
For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent Application Contact Centers Presales
All Rights Reserved © 2010, Alcatel-Lucent
PROGRAM DESCRIPTION Phase 1: i-learning 6 hours mandatory to seat the C-learning Session
This I-Learning session aims to provide a general overview on the Contact Centers Solution. The participant will also acquire enough theoretical knowledge on Contact Centers to make the most of the C-Learning session.
Contact Center Standard Edition
Describe the OmniTouch CC Standard Edition Solution
• Architecture • Distribution • CCSupervision • WallBoard
Genesys Compact Edition
Describe the Genesys Compact Edition solution
• Architecture • Visual CC • Visual IVR • Reporting • Agent Desktop • CCTeamer • Email • Openness Pack Wallboards
Contact Center IVR
Describe the CCIVR solution
Contact Center Outbound
Describe the CCOutbound solution
OmniGenesys
Describe OmniGenesys Framework & Components
Alcatel-Lucent Application Contact Centers Presales
All Rights Reserved © 2010, Alcatel-Lucent
PROGRAM DESCRIPTION Phase 2: c-learning 4 days
The C_Learning Session aims to Address a RFP (Request For Proposal) based on a Contact Center Solution using all Solution Designers tools available. The participant will learn how to choose, to design these CC Architecture and how to quote the solution using ACTIS.
Position the Alcatel-Lucent Contact Centers Solutions :
OmniTouch CC Standard – Genesys Compact Edition - OmniGenesys Suite
Contact Center Standard Edition
Describe the CCdistribution (CCD Objects, Call Distribution, Voice Guides, Agent Profiles, CC Direct Calls) Describe the CCsupervision Describe the CCa and CC SoftPhones Describe Advanced Call Routing ACR Design the solution using appropriate dimensioning tools and rules Quote the solution using ACTIS tool
Genesys Compact Edition Describe the interaction routing and distribution (Voice and Email) Describe the Visual CC graphical interface Describe the Visual IVR tool Describe the agent desktop (GAD) and CTI integration Describe the reporting principle Describe the service continuity (CCd backup and spatial redundancy) Design the solution using appropriate dimensioning tools and rules
Quote the solution using ACTIS tool Contact Center IVR
Describe the CCIVR solution Quote the CCIVR Solution Outbound Solution
Describe the Outbound solution Quote the Outbound Solution OmniGenesys / RSI
Describe the OmniGenesys / RSI solution
Describe and Quote the Wall Board Solution
Describe and Quote the migration programs
Notes:
Case Studies and Life Demo will be used to strengthen trainees’ knowledge and skills
Alcatel-Lucent OpenTouchTM - Release 1 Starter
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
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REFERENCE OPENCPS100EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour before c-learning*
3 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
Presales engineers
OBJECTIVES
At the end of the course, the participant will be able to:
Understand globally the IP telephony and Unified Communication solutions (stand alone environment)
Understand the management services for these solutions
Design and quote the presented services
The « + » of this training: this training allows participants to quickly be able to design and quote a full VOIP and UC & C solution.
PREREQUISITES
To have attended the “Alcatel-Lucent Enterprise Communications, 2011”Sales course
To have attended the “Selling My IC Phone & its openness capability, 2011” Sales course
To have attended the “Drive Business Performance through conversations with Alcatel-Lucent UC solutions, 2011” Sales course
To have standard computer’s skills (Windows, Web browser, Microsoft Office…)
To have basic Telecom skills
The participant will bring its own laptop for hands-on with ACTIS already installed
PROGRAM DESCRIPTION
● Product positioning
● Architecture with centralized call control
● Client devices
● Regular business services
● Incoming and outgoing call services
● Mobility services
● Attendants services
● High availability services
● My IC services
● Collaboration services
● Messaging services
● Fax services
● Management services
● Quotation tools
● Dimensioning tools
● Reference Docs Library
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
PRODUCT/SOLUTION Alcatel-Lucent OpenTouch™
CERTIFICATION AQPS Alcatel-Lucent OpenTouch™ R1
REFERENCE OPENPC1W1EN DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
30 MCQ 1 Hour On-line exam
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of OpenTouch™ solutions
ASSOCIATED TRAINING TRACK
● To have attended the courses:
- OPENCPS100 Starter
Alcatel-Lucent OpenTouchTM - Release 1 IP/SIP design
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
COPYRIG
HT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIG
HTS RESERVED
REFERENCE OPENCPS110EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
Virtual self-paced training on the computer.
4 day(s) Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
Presales engineers
OBJECTIVES
At the end of the course, the participant will be able to:
Understand the advanced IP telephony services
Understand the IP telephony Corporate solutions (Network environment)
Understand the advanced network management services
Design and quote the presented services
The « + » of this training: This course is a complement of the starter training and provides more details on IP/SIP services.
Case study will help participant to design and quote a Complex IP telephony solution from end-to-end.
PREREQUISITES
To have attended the “Centralize your IP communications, 2011” Sales course
To have attended the “Starter” PreSales course
To have standard computer’s skills (Windows, Web browser, Microsoft Office…)
The participant will bring its own laptop for hands-on with ACTIS already installed
PROGRAM DESCRIPTION
● Advanced services
● SIP services
● Architecture with distributed call control
● Distributed services
● IP centralization
● Advanced management network services
● Network quality of service
● Security services
● Migration rules
● Quotation tools
● Dimensioning tools
● Reference Docs Library
Alcatel-Lucent OpenTouchTM - Release 1 UC & C design
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
REFERENCE OPENCPS120EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
Virtual self-paced training on the computer.
3 day(s) Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
Presales engineers
OBJECTIVES
At the end of the course, the participant will be able to:
Understand the Unified communication services
Understand the Collaboration services
Design and quote the presented services
The « + » of this training: This course is a complement of the starter training and provides more details on Unified
Communications & Collaboration services such as Video, Messaging and Reliability services. A global case study will help
participant to design and quote a Unified Communications & Collaboration solution from end-to-end.
PREREQUISITES
To have attended the “Centralize your IP communications, 2011” Sales course
To have attended the “Starter” PreSales course
To have standard computer’s skills (Windows, Web browser, Microsoft Office…)
The participant will bring its own laptop for hands-on with ACTIS already installed
PROGRAM DESCRIPTION
● Advanced services
● Messaging services
● Teamwork services
● Video services
● Multi server solutions
● Reliability services
● Integration with non Alcatel-Lucent applications
● Quotation tools
● Dimensioning tools
● Reference Docs Library
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
PRODUCT/SOLUTION Alcatel-Lucent OpenTouch™
CERTIFICATION ACPS Alcatel-Lucent OpenTouch™ R1
REFERENCE OPENPC2W2EN DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
35 MCQ 1 hour On-line exam
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of OpenTouch™ solutions
ASSOCIATED TRAINING TRACK
● To have attended the course:
- OPENCPS100 Starter
- OPENCPS110 IP/SIP Design
- OPENCPS120 UC & C Design
Alcatel-Lucent Data Networks Infrastructure
Presales
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
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REFERENCE PS00TE951EN DELIVERY LANGUAGE English (course material in english)
DURATION METHODS
Virtual self-paced training on the computer. X hour(s) before c-learning /v-learning*
3 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
DATA Presales Engineers, DATA Project managers, DATA Sales & Marketing representatives
OBJECTIVES
At the end of the course, the participant will be able to:
Describe Alcatel-Lucent IP Networking solutions
Products Positioning within the solution
Design the solution (if prerequisites are reached!)
Quote the solutions
PREREQUISITES
To have attended the Network Security Essentials FG00WB090
To be ACSR Data Networks (Included in the DT00WSA002 FREE I-Learning )
To have attended Technology Overview Series (IP Overview, LAN, WAN, WLAN)
PROGRAM DESCRIPTION
● The Alcatel-Lucent IP Networking Offer
● The Alcatel-Lucent LAN Solution Network Access Control
OmniSwitch 6250
OmniSwitch 6400
OmniSwitch 6850/6855
OmniSwitch 7000 Family
OmniSwitch 9000/9000E Family
OmniSwitch 10k
OmniSwitch 6900
● The Alcatel-Lucent WLAN Solution
OmniAccess 4000 Family
OmniAccess 6000 Family
OmniAccess Access Points
● The Alcatel-Lucent WAN Solution
OmniAccess Unified Services Gateway Routers (5740 / 5510)
● The Network Management tools
OmniVista 2500 NMS
OmniVista 3600 Air Manager
● The Network Access Control (NAC)
OmniVista Quarantine Manager
InfoExpress HIC
UMTS Fortinet
● The 8950 AAA characteristics
● The quotation elements and tools
● Examples and case studies
Alcatel-Lucent Data Networks Infrastructure OmniSwitch R7 Presales Update
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
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REFERENCE DT00CPS952EN DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
Virtual self-paced training on the computer. X hour(s) before c-learning /v-learning*
1 day Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
DATA Presales Engineers, DATA Project managers, DATA Sales & Marketing representatives.
OBJECTIVES
At the end of the course, the participant will be able to:
● Describe the New Alcatel-Lucent OmniSwitch generation of switches
● Position the New Alcatel-Lucent products within a solution
by addressing new customer requirements
● Design and Quote an Alcatel-Lucent Enterprise IP networking offer based on new products
PREREQUISITES
To have attended the Data & Security Presales Training PS00TE951.
To be ACSR Data Networks (Included in the DT00WSA002 FREE I-Learning ) would be a plus.
● New Global Alcatel-Lucent Enterprise IP Networking Offer overview
Alcatel-Lucent Operating System Release 7 newest release and hardware Overview
New Hardware Architecture
Omniswitch 10K
Omniswitch 6900
New features and benefits
AOS R6 and R7 releases product positioning
● New features description
Multi-Image and Configuration support
Improved ISSU Support
Management interface changes
Multi-Chassis Link Aggregation
Quality of service enhancements
Congestion Avoidance
Bandwidth Management
Virtual Flow Controller (VFC)
License Manager
Virtual Network Profiles
Other features enhancements
● Customer solution quotation
Quotation with the new IP networking offer
IP Networking case studies elaboration
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales
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PRODUCT/SOLUTION Alcatel-Lucent Data Networks
CERTIFICATION ACPS Alcatel-Lucent Data Networks R7
REFERENCE DT00PC2W1EN DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
35 MCQ 60 minutes On-line exam
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.
ASSOCIATED TRAINING TRACK
● To have attended the Alcatel-Lucent Data Networks Presales training course – PS00TE951/PS00WB951
Alcatel-Lucent Technology Training VoIP Technologies
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE FG00WB065US DELIVERY LANGUAGE English (course material in English )
DURATION METHODS
8 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS - PUBLIC
Sales, Presales, Engineers who needs to know the basic knowledge of Voice over IP
OBJECTIVES
At the end of the course, the participant will be able to:
• describe the main principles of the Voice over IP as well as the used standards and protocols.
The « + » of this training:
• description of the Quality of Service solutions, such as DiffServ or 802.1p makes the student understand the importance of the quality of the network for Voice applications. The H323 and SIP standards are covered.
PREREQUISITES
• Basic knowledge on Voice environment (FG00TE082) • Basic knowledge on local network environment and on data products • TCP/IP architecture and concepts
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent Technology Training VoIP Technologies
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION
Describe why VoIP and who is concerned Describe the scenarios for the voice over IP Compare voice and data switching techniques Understand the quality of service on IP Know the RSVP protocol and INTSERV service Know the DIFFSERV service Describe the QoS at level 2: 802.1p/Q Understand the RTP/RTCP protocol Know the H323 model of the ITU Know the SIP protocol Know the MPLS model Describe the principle of MGCP
Alcatel-Lucent Technology Training Network Security Essentials
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE FG00WB090US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
12 hours Virtual self-paced training on the computer. 12 hours before c-learning /v-learning
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC
Engineers, technicians who would like to perfect or acquire knowledge in the network security domains
OBJECTIVES
At the end of the course, the participant will be able to:
• Know the concepts and solutions used in the deployment of Security in an Enterprise network
The « + » of this training:
• Give the participant a general culture on network security that would allow him to better comprehend deployment challenges in today and tomorrow‘s communication solutions
• This training does not include demos and labs, unlike the classroom one (FG00TE081)
PREREQUISITES
• It is strongly recommended to have the knowledge in data networks and TCP/IP protocols
REQUIRED TECHNICAL CONFIGURATION
For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent Technology Training Network Security Essentials
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION
To describe malicious behaviors with some attack examples
To present the firewall and the offered services in a security solution
To present bases of cryptography used in confidentiality and encryption
To describe the principles of Digital signatures, Certificates and Public Key Infrastructure and the associated services
To present the VPN solution and services provided in a security solution
To describe the IPSEC characteristics and its role in VPN
To present the available authentication technologies and their use in networks
To present the mechanisms for securing communications between two parties: session level
To describe the security impacts in the set-up of a wireless solution on a existing network
To describe the associated security possibilities of the Alcatel-Lucent communication solutions
APPENDIXES
To describe the risk analysis and security policy concepts
To describe the institutional actors of Security and legal aspects
To present the IDS and the offered services in a security solution
To increase the participants awareness of the security aspects of their web browser
To present the Viruses, Trojans, and Worms phenomenon on the basis of examples and prevention and protection measures
ESD Essentials Technical Overview Series: LAN
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE TBU30052W DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
0.40 hour Virtual self-paced training on the computer.
MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.
OBJECTIVES
At the end of the course, the participant will be able to: • Describe where Local Area Networks came from • Describe the current status of LANs • Describe where LANs are heading in the enterprise
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
ESD Essentials Technical Overview Series: LAN
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the Enterprise.
ESD Essentials IP Overview
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE TGK30001W DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.
OBJECTIVES At the end of this course the student will understand:
• key IP technologies • the role of IP Technology in the enterprise
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
ESD Essentials IP Overview
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise. This course is organized as follows:
1. Intro to IP 2. Early Internet History 3. Internet Mgmt 4. Layered Protocols 5. IP Addressing 6. Routing in IP 7. TCP and UDP 8. MPLS
ESD Essentials Technical Overview Series: WAN
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE 3EY0SA065US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
0.25 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.
OBJECTIVES
At the end of this course the student will understand: WAN technology
• why WAN is important to the Enterprise • why WLAN is so important in the enterprise.
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
ESD Essentials Technical Overview Series: WAN
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION
Learn about Wireless Access Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out why WAN is so important in the enterprise.
ESD Essentials Technical Overview Series: WLAN
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE 3EY0SA064US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
0.40 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.
OBJECTIVES
At the end of this course the student will understand: • Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) • Security considerations in wireless environments. • Why WLAN is so important in the enterprise.
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
ESD Essentials Technical Overview Series: WLAN
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION Learn about Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) as well as security considerations in wireless environments. In just 20 minutes, find out why WLAN is so important in the enterprise.
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales
All Rights Reserved © 2010, Alcatel-Lucent
PRODUCT/SOLUTION Alcatel-Lucent VitalQIP IP Address Management R7
CERTIFICATION AQPS Alcatel-Lucent VitalQIP IP Address Management R7
REFERENCE PS00TC0C13US DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
20 MCQ 1 hour On-line exam.
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.
ASSOCIATED TRAINING TRACK
VQ-DE-002W – VitalQIP IPAM software Presales / Design & Engineering
Alcatel-Lucent VitalQIP IP Address Management R7 Design & Engineering / VitalQIP Presales
All Rights Reserved © 2010, Alcatel-Lucent
REFERENCE VQ-DE-002W DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
5 hours Virtual self-paced training on the computer. 5 hours before c-learning /v-learning
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC
Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers
OBJECTIVES
At the end of the course, the participant will be able to:
• Demonstrate a basic understanding of VitalQIP deployment options with customers • Effectively discuss VitalQIP deployment options with customers • Prepare customers for future IPAM needs
PREREQUISITES
• Basic understanding of IPAM and address management • Prior knowledge of the VitalQIP portfolio, such as Alcatel-Lucent DNS and DHCP, as well as the VitalQIP
Add-on modules • Experience collaborating with both account representatives and customers to formulate customized
solutions for complex IP network needs
Alcatel-Lucent VitalQIP IP Address Management R7 Design & Engineering / VitalQIP Presales
All Rights Reserved © 2010, Alcatel-Lucent
PROGRAM DESCRIPTION
Learn about VitalQIP deployment options and how to effectively discuss them with customers. Also learn how to prepare customers for future IPAM needs.
This course consists of the following 7 lessons, followed by an end-of-course assessment.
1. VitalQIP IP Address Management and Solutions - Review IPAM issues driving converged networks' migration, examine Vital QIP offer comments, and evaluate VitalQIP management services.
2. VitalQIP Planning and Deployment – Analyze deployment options, identify platforms and databases for VitalQIP, describe the three server roles and VitalQIP services and describe deployment scenarios, new features, and licensing policies.
3. DNS and DHCP – Describe DNS basics, capabilities and security resources. Describe DHCP basics, capabilities and failover procedures.
4. VitalQIP Add-on Modules – Identify basic functional independence of VitalQIP Add-on modules, their primary functions and how they benefit customers.
5. VitalQIP FCAPS Issues - Access authentication callouts. Describe how to configure the subnet infrastructure. Discuss static and dynamic IP objects and locate objects to be added, modified or deleted. Access reports and understand User-defined Attributes. Describe how to configure an address reclamation and advise customers on basic message processing security issues. Access Message Routing screens. Prepare for disaster recovery and know where to find help with operational problems.
6. VitalQIP 7.2 Winning innovations – Identify key VitalQIP elements that enhance benefit WSPs. Identify R7.2 impacts for VoIP and IMS. Evaluate VitalQIP innovations for IPv6 and discuss customers’ migration options. Find additional technical information to maximize success.
7. VitalQIP Installation Requirements – Learn how to prepare, install and configure VitalQIP 7.2.
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales
All Rights Reserved © 2008, Alcatel-Lucent
PRODUCT/SOLUTION Alcatel-Lucent VitalSuite Performance Management Software R10
CERTIFICATION AQPS Alcatel-Lucent VitalSuite Performance Management Software R10
REFERENCE PS00TC0C17US DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
20 MCQ 1 hour On-line exam.
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.
ASSOCIATED TRAINING TRACK
VS-DE-002W – VitalSuite Performance Management Software – Presales / Design & Engineering
Alcatel-Lucent VitalSuite Performance Management Software R10
Design & Engineering / Presales
All Rights Reserved © 2010, Alcatel-Lucent
REFERENCE VS-DE-002W DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
6 hours Virtual self-paced training on the computer.
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS - PUBLIC
Alcatel-Lucent Business Partners pre-sales technical support consultants or system engineers who will provide technical support for sales calls with potential customers.
OBJECTIVES
At the end of the course, the participant will have got:
• Network design considerations and technical details of each product in the Performance Management offer, which consists of VitalSuite (R10.2) product (VitalSuite NET, VitalSuite APPS, and VitalSuite ART).
PREREQUISITES
• To have familiarity with RFP requests • To have attended the 2h FREE I-Learning course (VitalSuite Performance Management Software Sates
training)
Alcatel-Lucent VitalSuite Performance Management Software R10
Design & Engineering / Presales
All Rights Reserved © 2010, Alcatel-Lucent
PROGRAM DESCRIPTION
To describe the technical specifications of the offer and the design specifications/requirements for which they are suited.
To describe the appropriate markets for the VitalSuite offer
To describe the offer applications and deployment options
To recognize and address customer requirements for the VitalSuite offer
Alcatel-Lucent OmniSwitch & CyberGatekeeper Host integrity Check & Network Access Control Solutions Presales
All Rights Reserved © 2009, Alcatel-Lucent University
REFERENCE SECUWP003US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
6 hours Virtual self-paced training on the computer. 6 hours
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS UNLIMITED PUBLIC Wired/Wireless Network and System Administrators, System Engineers, and Integrators
OBJECTIVES
At the end of the course, the participant will be able to:
• Explain Alcatel-Lucent’s Enterprise Security Blueprint
• Present a technical overview of Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution
• Position Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution in customer networks
• Identify key decision-makers within an organization to tell about Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution
• Size and price solutions employing OmniSwitch 6400 & 6850 and CyberGatekeeper Servers
• Discuss the benefits of Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution
This course is intended to also prepare participants for the on line SECUPC1W2 – AQPS certification examination (60 minutes / 20 questions).
PREREQUISITES
• Basic Enterprise Security technology and terminology • Familiarity with Network Access Control (NAC) • Familiarity with Host Integrity Check (HIC) • Familiarity with OmniSwitch family of products • Experience in planning and installing enterprise network solutions
Alcatel-Lucent OmniSwitch & CyberGatekeeper Host integrity Check & Network Access Control Solutions Presales
All Rights Reserved © 2009, Alcatel-Lucent University
PROGRAM DESCRIPTION
Modules - Enterprise Security by Alcatel-Lucent - Host Integrity Check with Network Access Control
- OmniSwitch / CyberGatekeeper for Host Integrity Check with NAC - CyberGatekeeper DNAC for Host Integrity Check - Demonstrations - CyberGatekeeper Case Studies - Why Alcatel-Lucent and InfoExpress? - Offer, Positioning, Licensing, and Pricing - Back-up (Collateral) and CyberGatekeeper Competitive Analysis
Alcatel-Lucent Office Communication Solutions Advanced Presales
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE PS00TE922US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
Virtual self-paced training on the computer
2 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
Pre-Sales Engineers
Project managers
Sales & Marketing representatives
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Alcatel-Lucent OmniTouch Call Center Office Application
• Describe VoIP over VPN
• Describe PIMphony application
The « + » of this training:
• Via a case study on Actis, the participant will design a complex OmniPCX Office solution (ACD, VoIP Over VPN)
PREREQUISITES
• To have attended the Office Communication Solutions Standard Presales training course
• To have attended the Office Communication Solutions Sales training courses ( FREE I-Learning on the ABPWS )
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
For v-learning only
Access to the Internet with 8 KBytes/s available bandwidth per participant.
Internet Explorer version 5.5 or better. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent Office Communication Solutions Advanced Presales
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION
Describe the Alcatel-Lucent OmniTouch Call Center Office (architecture, data collection)
• Describe and use the quotation tool for the Call Center Office
• Perform case studies:
o Non dedicated agents with call distribution optimization
o Dedicated agents with call distribution prioritization
o Call Center distribution with screen popup
o Free seating Call Center
Describe the CTI solutions
Describe the multi-sites configuration
Describe the Internet features (Shared internet access, Firewall, Proxy, DHCP Server, DNS server, File server, VPN, RAS, Intranet)
VoIP: Networking and VPN
• Make a description of VPN and VoIP with OmniPCX Office
• Describe VPN site to site
• Describe VPN client to site
• Describe Small branch office IPsec VPN
• Describe the methodology, rules and recommendations for VoIP solutions engineering recommended by the technical support
• Describe and use the presales tools
• Perform case studies
• Make an online demo with an OmniPCX Office VoIP over VPN site to site and client to site
Describe the PIMphony application (PIMphony, PIMphony IP, PIMphony attendant, screen popup)
Describe Visual Mailbox
Describe the assistant and Call Log menu
Alcatel-Lucent Office Communication Solutions Standard Presales
All Rights Reserved © 2008, Alcatel-Lucent
REFERENCE PS00TE921US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
3 hours Virtual self-paced training on the computer. 3 hours before c-learning /v-learning
3 days Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
Pre-Sales Engineers
Project managers
Sales & Marketing representatives
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Alcatel-Lucent OmniPCX Office Services (Voice, Data, Internet)
• Describe the Alcatel-Lucent Extended Communication Server
• Describe the Alcatel-Lucent OmniStack 6200, OmniSwitch 6250 & 6400
• Introduce the Alcatel-Lucent PIMphony application
• Achieve skills to analyze and design OmniPCX Office offers
The « + » of this training:
• Via a case study on Actis, the participant will design a global solution (Mobility, Guest, Internet …)
PREREQUISITES
• To have knowledge of PCX's
• To have knowledge of Internet protocols, LAN technologies, security
• To have attended the Office Communication Solution Sales training courses (FREE I-Learning on the ABPWS )
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent Office Communication Solutions Standard Presales
All Rights Reserved © 2008, Alcatel-Lucent
PROGRAM DESCRIPTION
Phase 1: i-learning 3 hours
To describe the Alcatel-Lucent OmniPCX Office and Alcatel-Lucent Extended Communication Server positioning
To describe the Alcatel-Lucent OmniPCX Office and Alcatel-Lucent Extended Communication Server key points
To describe the Alcatel-Lucent OmniPCX Office architecture:
• Architecture overview
• Boards description
• Media Gateway description
• Multi sites solutions
To describe the sets and plug-wares of the Alcatel-Lucent OmniPCX Office:
• Alcatel 8 and 9 series terminals
• Alcatel-Lucent 300/400 DECT handsets
• Alcatel-Lucent 310/610 WLAN handsets
• PIMphony
To describe the administration tools for the Alcatel-Lucent OmniPCX Office:
• OMC – product management
• WBM – Web based management
• OmniVista 4760
To know the Alcatel-Lucent OmniPCX Office VoWLAN solution
To know the Alcatel-Lucent OmniPCX Office SIP services
To describe the Alcatel-Lucent Extended Communication Server architecture
• Platforms
• Packages
To describe the Alcatel-Lucent Extended Communication Server Graphical User Interface
To describe the Alcatel-Lucent OmniStack 6200 OmniSwitch 6250 & 6400 (positioning, key points, architecture, main features)
To describe the ordering & licensing
Alcatel-Lucent Office Communication Solutions Standard Presales
All Rights Reserved © 2008, Alcatel-Lucent
Phase 2: c-learning 3 days
Alcatel-Lucent OmniPCX Office
To remind of the Alcatel-Lucent OmniPCX Office architecture
To describe the management tools and capabilities
To describe the OmniPCX Office telephony features:
• Greetings and Music On Hold
• Dialing plans and the associated services: o Internal dialing plan o Public dialing plan o Private dialing plan o Services in communication
• Groups: o Hunting group o Pick-up group o Broadcast group o Manager / Secretary group
• Subscriber’s features: o Keys o Sets profiles o Dynamic routing o Personal speed dialing o Features rights
• Multiset
• Personal assistant
• Incoming calls services: o OP groups and time ranges o Call distribution o Pre-announcement o OP group forwarding
• Outgoing call services: o Trunk groups o Traffic sharing o Barring o Collective directory o Trunk allocation
• 6-party conference
• ARS service
To describe the mobility solution
• DECT
• Twinset
• Cellular Extension ACE/MCE
• WIFI
To describe the voicemail application
To describe the Internal accounting (IP and V24)
To describe the SIP in the OmniPCX Office:
• Direct RTP
• SIP gateway
Alcatel-Lucent Office Communication Solutions Standard Presales
All Rights Reserved © 2008, Alcatel-Lucent
To describe the multiple automated attendant
• Called/calling number distribution
• Multi Levels
• Multi Languages
To describe the Alcatel-Lucent OmniPCX Office hotel/healthcare solution
Extended Communication Server
To describe the Extended Communication Server ICT services:
• Surf Control
• Secured Network Architecture
• VPN Configurations
• Mail Server
• Web Service Management
• DNS Service Management
To describe the Extended Communication Server collaboration & mobility services:
• Mobile Desktop & Virtual Mobile Desktop applications
• Multimodal Communication Companion (MCC)
• Alcatel-Lucent connector for Outlook
• Information access and sharing : o e-mails (webmail and/or client interface), o Calendar (personal or shared), o contacts (personal, group, enterprise)
• Archiving and documents sharing
To describe the Extended communication Server convergence with the OmniPCX Office:
• Click to call (direct, contacts)
• Nomadic services
• Supervision, call log, voice mail, forwarding
To describe the Integrated XML Web Services
To describe the ECS Home Workers SIP SoftPhone
To describe the FAX Server Solution
To describe the ECS Push Mobile Solution
Infrastructure
To describe the Alcatel-Lucent OmniStack 6200, OmniSwitch 6250 & 6400
To describe and use the quotation tools (Actis)
To perform case studies
Alcatel-Lucent Unified Communications R6 UC Upgrade R5 to R6
All Rights Reserved © 2009, Alcatel-Lucent
REFERENCE 8400PS601US DELIVERY LANGUAGE English (course material in English)
DURATION METHODS
3 hours Virtual self-paced training on the computer
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS PUBLIC
• Presales engineers
OBJECTIVES
At the end of the course, the participant will be able to describe, design & quote the newness for Unified Communications Solution R6.
Security subjects such as VoIP encryption are detailed in the Security course (refer to OmniPCX Enterprise curricula)
PREREQUISITES
• To have attended the OmniTouch Unified Communications R5 Presales course
REQUIRED TECHNICAL CONFIGURATION
For v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or greater, Macromedia Flash 7 and Acrobat Reader version 6 or greater. Virtual Microsoft Java Machine (MSJVM).
Alcatel-Lucent Unified Communications R6 UC Upgrade R5 to R6
All Rights Reserved © 2009, Alcatel-Lucent
PROGRAM DESCRIPTION To describe newness on Alcatel Unified Communications & Collaboration Solution R6:
• My Instant Communicator enhancements • Teamwork Services enhancements • Deprecated features
To outline the new OmniTouch 8400 ICS R6
To outline the new 8440 Messaging Software
To outline the Mobility Services (My Instant Communicator on mobile devices)
To quote the newness
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales
All Rights Reserved © 2009, Alcatel-Lucent
PRODUCT/SOLUTION Alcatel-Lucent Unified Communications
CERTIFICATION ACPS Alcatel-Lucent Unified Communications R6 Upgrade
REFERENCE 8400PC2U1US DELIVERY LANGUAGE English (certif. material in english)
DETAIL EXAM TYPE DURATION METHODS
20 MCQ 1 hour Virtual exam on the computer.
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC Presales Engineers, Solution Designers in charge of design and quote of Unified Communication solutions (for ACPS Alcatel-lucent Unified Communications Designer R5 certified)
ASSOCIATED TRAINING TRACK
• To have attended the courses: - 8400PS601 Unified Communications Upgrade R5 to R6
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
PRODUCT/SOLUTION Alcatel-Lucent IP Telephony
CERTIFICATION ACPS Alcatel-Lucent IP Telephony Expert R10 Upgrade
REFERENCE ENTPPC2U1EN DELIVERY LANGUAGE English (certif. material in English)
DETAIL EXAM TYPE DURATION METHODS
20 MCQ 1 Hour On-line exam
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions (only for
ACPS VoIP & Network Designer R9 certified)
ASSOCIATED TRAINING TRACK
● To have attended the course:
- ENTPWPS102 Upgrade R9 to R10 Presales
Alcatel-Lucent OpenTouchTM - Release 1 Evolution for Solution Designers
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
CO
PYRIG
HT ©
2011 A
LCATEL-L
UCEN
T E
NTERPRIS
E. ALL R
IGH
TS R
ESERVED
REFERENCE OPENVPS130EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour before v-learning*
Traditional classroom or practical sessions with tutorials (TAP LAB)
1 day Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch 8400 Instant Communication Suite
OBJECTIVES
At the end of the course, the participant will be able to:
Understand OpenTouchTM Solutions architecture
Understand the new services introduced with OpenTouchTM Solutions
Understand the new services introduced with Alcatel-Lucent OmniVista 8770 NMS
Design and quote the presented services
The « + » of this training: Case study will help participant to design and quote an OpenTouchTM solution from end-to-end.
PREREQUISITES
To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course
To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course
To have standard computer’s skills (Windows, Web browser, Microsoft Office…)
The participant will bring its own laptop for hands-on with ACTIS already installed
PROGRAM DESCRIPTION
● Solution Architecture
● New Client My IC Phone 8082
● Multimedia services evolution
● Network management services evolution
● Topologies and migration scenario
● Pricing model
● Quotation rules
● Case study
● Reference Docs Library
Alcatel-Lucent OmniPCX Enterprise - Release 10 Upgrade R9 to R10 presales
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
COPYRIGHT ©
2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
REFERENCE ENTPWPS102EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
1 hour Virtual self-paced training on the computer.
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS
OBJECTIVES
At the end of the course, the participant will be able to:
Understand the new OmniPCX Enterprise features
Understand the new OmniVista 4760 NMS features
Design and quote the presented services
PREREQUISITES
To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course
To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course
To have attended the Presales course on former release
PROGRAM DESCRIPTION
● New OmniPCX enterprise business features
● My IC phone 8082 in hospitality mode
● New DECT 500 handset
● New 4059 Extended Edition attendant
● VoWLAN enhancements
● SIP enhancements
● OmniVista 4760 evolution
● Quotation rules
Alcatel-Lucent OpenTouchTM - Release 1 Evolution for Solution Designers
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
CO
PYRIG
HT ©
2011 A
LCATEL-L
UCEN
T E
NTERPRIS
E. ALL R
IGH
TS R
ESERVED
REFERENCE OPENCPS130EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour before c-learning*
1 day Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS 12
PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch 8400 Instant Communication Suite
OBJECTIVES
At the end of the course, the participant will be able to:
Understand OpenTouchTM Solutions architecture
Understand the new services introduced with OpenTouchTM Solutions
Understand the new services introduced with Alcatel-Lucent OmniVista 8770 NMS
Design and quote the presented services
The « + » of this training: case study will help participant to design and quote an OpenTouchTM solution from end-to-end.
PREREQUISITES
To have attended the “Alcatel-Lucent Enterprise Communications, 2011”Sales course
To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course
To have standard computer’s skills (Windows, Web browser, Microsoft Office…)
The participant will bring its own laptop for hands-on with ACTIS already installed
PROGRAM DESCRIPTION
● Solution Architecture
● New Client My IC Phone 8082
● Multimedia services evolution
● Network management services evolution
● Topologies and migration scenario
● Pricing model
● Quotation rules
● Case study
● Reference Docs Library
Alcatel-Lucent OmniPCX Enterprise - Release 10 R10 to R10.1 evolution
* Required technical configuration for i-learning and v-learning
Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
CO
PYRIG
HT ©
2011 A
LCATEL-L
UCEN
T E
NTERPRIS
E. ALL R
IGH
TS R
ESERVED
REFERENCE ENTPWPS121EN DELIVERY LANGUAGE English (course material English)
DURATION METHODS
2 hours Virtual self-paced training on the computer.
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection*
MAXIMUM NUMBER OF PARTICIPANTS NA
PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS
OBJECTIVES
At the end of the course, the participant will be able to:
Understand the new OmniPCX Enterprise features
Design and quote the presented services
PREREQUISITES
To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course
To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course
To have attended the Presales course on former release
PROGRAM DESCRIPTION
● New OmniPCX enterprise business features
● New IP DECT solution
● New OmniTouch 8232 DECT handset
● Attendant evolutions
● SIP enhancements
● Desk sharing
● Virtualization
● Quotation rules