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Prepared For: West Coast Insurance Company (WCIC)

Prepared By:Mike Coughlin Account Executive, Data DomainPatrick Sliney Systems Consultant, Data Domain

NAMES CHANGED TO PROTECT THE INNOCENTHigh-Speed Inline Deduplication Storage Platform with the following benefits:

- Centralized Backups

- Nearline Storage Platform

- VMware DR platform

- Reliability- Performance- Replication- Retention

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WCIC – Current State (before Data Domain)

Environment: 1 DC at San Diego HQ No DR Site Net Backup 5.0 9 TB for full backup – Open Systems 500GB for full backup – Mainframe SQL, Exchange, File Systems EMC DMX 1 Master Server, 2 Media Servers. Windows OS

Process: Full backups took 60+ hours to complete (never completing) Backups not successful Data Sets were unknown Mainframe Data was backing to 500-800MB tapes (500GB of data) Backup to tape daily from the staging array (backup server) Offsite tapes daily

Pain: No reliable backups – all data not being backed up. 60+ hour backup window Reliability in the backup and restore process (unreliable restores) Backup servers required weekly maintenance reboots Constant monitoring of the backup jobs for failures Getting tapes off-site is challenging, costly and slow Tape related off-site process is not efficient, cost-effective, or timely Some backup jobs had to be staged to disk (Media servers) before they could be written to tape

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WCIC – Current DR State (Before Data Domain – Stats from Bob )

Environment: Current state of WCIC recovery time We have 43 applications / services rated as CRITICAL Of these, 21 require data from the SAN or Mainframe data that will / could be

supplied via Data Domain solution The remaining are Desktop apps or Internet /  hosted solutions Currently, we anticipate 19 days to recover these core functions, primarily driven

by time to recover data via tape backup All Intel based systems /applications would probably be installed in the first 3

days, but sit idle until the SAN data was recovered SAN data: Depending on what day the disaster occurred and how many tapes to back up –

• We assume 10 days to recover a weekly set , and possibly another 5 to recover several daily sets of tapes

• Allows for a moderate amount of difficulty in the restore process ( from our recent email outage experience )

The Mainframe system would take about 5 hours to recover the operating system from tape

And then another 5 days to recover data from tape. This is just the 43 Critical systems, …about  92 apps all together

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WCIC – Current Status (before Data Domain)

8.5TB for a full backup 100GB of disk (media servers) for staging backups

Tapes shipped offsite daily

Storagetek L80

Production LAN - Gig-E Copper & Fibre

Windows ServersSQL, Exchange

Application Servers

San Diego

MS WindowsNBU 5.01 Master2 Media

500GB for a full backup of Mainframe Data500mb-800mb tape media size

Mainframe Data

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WCIC – Current Challenges

60+ hour backup window Reliability in the backup and restore process Backup servers required weekly maintenance reboots Constant monitoring of the backup jobs for failures Tape related off-site process is not efficient, cost-effective,

or timely Some backup jobs had to be staged to disk (Media servers)

before they could be written to tape On going development of disaster recovery plan Require effective Disaster Recovery Replication – other

solutions are costly, complex. Tape back up reliability issues. Tape is generally unreliable –

Gartner Group says that more than 10% of restores from tape fail.

Tape management becoming more labor intensive and costly.

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WCIC – Proposed Data Domain Solution

~9.5TB for a full backup DD appliances have 20TB of physical disk

Up to 400TB of back up images for long term retention

Archive to tape once a quarter for long term archiving

Denver - DC – TBD

NBU 5.0/6.01 Master Srvr2 Media Srvr

(Need to upgrade)

Production LAN - Gig-E Copper & Fibre

Windows ServersSQL, Mainframe,

ExchangeApplication Servers

SD HQ

Production LAN - Gig-E Copper & Fibre

Windows ServersSQL, Mainframe,

ExchangeApplication Servers

Replication to DR site to meet off-site backup requirement. Replication can be throttled and scheduled. Replication occurs over existing IP link. 95% less bandwidth requirement than standard backup replication technology.

Bi-Directional Replication

Only sub-block delta changes are replicated

SD DC – 1 ”Data Domain DDR580WANWAN

NBU1 Master Srvr2 Media Srvr

TBD?

Denver DC TBD1 ”Data Domain DDR580

Luminex Gateway

Mainframe

Luminex Gateway

Mainframe

Storagetek L80

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WCIC – Current Status with Data Domain

Open Systems Summary:• 31 days runtime. Systems installed on April 8th. No system failures.• There have been no backup failures due to the Data Domain box.• 87.4TB has been written to the Data Domain, compressed down to 7.1 TB!! • Also, all 80TB is fully replicated on the second Data Domain

Aggregate Compression = 13.2x • We are seeing the trending toward 20x climb faster than expected, this is a very positive sign!

Estimated Compression• 2 weeks = 5x• 4 weeks = 10x• 13 weeks = 15-20x

Replication• Replication has been successfully implemented, and is fully functional.  DD1 is completely mirrored on DD2• Below is a table of your current change rate ( you can replicate 1GB an hour over a 2mb connection

Performance• Still seeing excellent performance. Sustained performance ranged from 100MB/s to 120MB/s.  That’s a GB/hr range of 360 – 430

Mainframe Summary:• 861GB has been written to Data Domain (via the Luminex Gateway), compressed down to 174GB.

• Mainframe compression = 4.9x Replication:

• Replication has been successfully implemented, and is fully functional for both the open file systems and the mainframe data.  DD1 is completely mirrored on DD2

Performance :• During initial test backups, the Data Domain saw sustained throughput at 20 MB/s (70GB/hr), This throughput performance is fully expected and has been

documented by Luminex

Retention Sizing Chart:Avg. data written in GB on usable disk Pre-exiting data Total amount of used disk space (GB)INC 80 4 week retention 720x4 = 2880 3798 6678INC 80 8 week retention 720x8 = 5760 3798 9558INC 80 13 week retention 720x13 = 9360 3798 13158INC 80FULL 400Total per week 720

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Proposed Solution Benefits:

Ability to reduce the amount of complexity surrounding your tape infrastructure.Destination for Nearline/ArchivesDR Platform for your VMware/SAP environment Increased retention capabilitiesSpace Savings, Power and Cooling Savings, Management SavingsFast disk performance for writes/restoreReliability

Reduction in backup/restore failures. Strong check sums performed of all data backed up to DD restorer every time.

DD invulnerability architecture ensure data integrity and systems resiliency that will increase over all reliability to 99% availability.

Replication/Disaster Recover Capacity optimized storage and global compression reduce the amount of data sent over the WAN by more

then 95%.

Industry leading price-performance 5-10 X more cost effective then other disk based solutions IP based replication enables cost effective disk based replication leveraging existing infrastructure. Not

possible with other disk based solutions. Reduced management costs, tape related process, people loading, touching tapes, off-site shipping.

Non disruptive integration Data Domain Restorer integrates with existing back up application. Existing back up process does not change. No training or new skills required.

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What does this do to the tape activity?

Current tape consumption (before DD) Daily = 8TB-10TB daily tape created and going offsite Weekly = 50TB-60TB tape created Monthly = 240TB tape created Qtrly = 920TB tape created

Tape consumption moving forward Qtrly = 10TB tape created

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Data Domain Benefits Summary:

Back up with Data Domain

Maximized Capacity: global compression technology eliminates data redundancy to optimize storage capacity

Reduced Costs: deduplication shrinks back up and recovery costs and reduces management costs by decreasing the number of cartridges and drives in the environment

Increased reliability: Better than 99% back up success rate, integrity checks and self healing capabilities

Performance: faster back up and restore times. Longer retention time for immediate restores

Disaster Recover: Global compression replication support for multi site data protection allowing data to be easily duplicated for off site and archive support. – Using 95% less bandwidth than traditional replication technologies

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Notes from Data Domain users…

Templates? – Store them on the DDR “Nearline”, and they compress like crazy!

DR Test? – P2V your core infrastructure to a DDR, replicate, then successfully complete your DR test in hours…

Don’t need no stinkin’ software! -Use VCB to dump to NFS mount! No backup software needed!

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Product Overview

DD Hardware: DD580 12U 19-inch, four-post, rack-mount enclosure, hot-plug

disks, redundant fans, N+1 power supplies, 2 copper 10/100/1000 Ethernet ports (optional dual add-on GB Ethernet, copper or fiber), serial port

NFS v3 over TCP, CIFS, NDMP v2 and FC VTL supported connectivity protocols

Physical Capacity Raw – 15 500GB hot plug disk drives Virtual Capacity – up to 400TB’s per DD580 Throughput Maximum – up to 800GB/Hr

DD Software: Software Features - Global and local compression, integrated dual

parity RAID (DDRAID), Data Invulnerability Architecture™, telnet, ftp, ssh, email alerts, command line management interface, GUI, end-to-end verification (ongoing), scheduled capacity reclamation (clean), SNMP, Data Domain Replicator (add-on option)

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Data Domain Insurance Customers

AFLAC Blue Cross Blue Shield of AZODS CompaniesBlue Cross of IdahoIsland Insurance CompaniesMutual Of EnumclawTorch MarkPrudential FinancialCPICOdyssey America ReinsuranceLand America Financial Group, Inc.BGW (Berufsgenossenschaft für Gesundheitsdienst und WohlfahrtspflegSanacare AGAction BenefitsAFA FörsäkringCareSourceAetnaPacificare Health SystemsFirst Choice HealthKaiser Permanente - OaklandCSAAMercury Insurance GroupSteinbruchs BerufsgenossenschaftAmerican Interstate InsurancePrinceton Insurance CompanyMontpelierreFarm Bureau Mutual Insurance Co

PMI Group

Copic Companies

PMI Mortgage Insurance Australia Ltd

Fidelity National Financial Group

Fidelity National Title Group

WMF Aktiengesellschaft

CHURCH PENSION GROUP

YMCA Retirement Fund

HEMIC

London Insurance

NorthWest Administrators C/O Western conference of Teamsters

Kuo Hua Insurance

Willis

Global Aerospace Underwriting

Unigarant

IAK Verzekeringen

Britannia Building Society

Hiscox

Canadian Northern Shield

Summacare Health Plan Inc

Peachtree Special Risk Brokers

Melco Insurance

Financial Insurance Management

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Data Domain Feedback from a few customers

Why did you purchase Data Domain? We were looking to transition away from tape, and you

overcame our fear of the transition.

What problems did we solve? We reduced complexity, raised reliability and

performance, and improved storage efficiency.  Most importantly, we took back control of backups from a third-party.

What is your experience with the Data Domain products?

Excellent.  Reliable system, great performance, restores work(!), exceptional customer support.  What is your experience with Data Domain support?

Exceptional.

What is your experience with the Data Domain sales team?

Exceptional.  No bull, good advice and guidance in the buying process.

How can we help moving forward? Stay healthy, grow your business, keep winning

against tape-based vendors, and sell us more capacity at a good price when we are ready.

Was there anything you were disappointed with in your experience or purchase with Data Domain?

No. 

 

Tim LewisDirector of OperationsSyntricity, Inc.

From: Toby Anderson [mailto:Toby.Anderson@mitchell.com] Sent: Monday, November 05, 2007 10:34 AMTo: Randy Hopkins ; Paul Malkon ; AJSubject: RE: Data Domain / Mitchell InternationalImportance: Low

Hi Paul / Randy / AJ,I have been researching different disk backup and data reduction (de-dupe) solutions for the past 3 years and may be able to help you with questions (as I’m sure Randy can too).  In my opinion, the Data Domain is the only “plug ‘n play appliance” in the market place that has the proven track record and works as advertised.  If you want a simple all in one solution that offers security, redundancies, speed, replication options, excellent support, “inline” duplicate data reduction and the ability to see ‘inside’ the box when necessary – Data Domain is the choice.  I know both the local Quantum staff and many other San Diego area service providers and I like them – but I do not let friendships or good service dictate what solution is appropriate for the challenges I face.  At the end of the day, good results are what we get paid for.If you want, give me a call and I can discuss it with you.  Thanks,TobyOffice: 858-530-8867

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Data Domain Case Studies:

      

U.S. ArmyWorld’s largest corporate intranet chooses Data Domain for DR, replicates backup data using satellite network.

             San Francisco GiantsData Domain selected by Major League Baseball’s San Francisco Giants for new backup and disaster recovery solution.

                     Troutman Sanders LLPInternational law firm replicates to ten sites and eliminates tape for local backups.

                   Thomas Weisel PartnersA leading investment bank reinvents its backup and disaster recovery using Data Domain.

            AxpoLeading Swiss energy company reduces administration time by 40 percent.

                       Children’s Hospital BostonBackups are no longer a constant struggle for top-ranked pediatric medical center.

                       Electronics For Imaging (EFI)Digital imaging leader streamlines backup and saves money.

                       Labor ReadyData Domain enables Labor Ready to achieve nearly 100% reliability for data backup and restores.

                  Lloyds TSB Corporate MarketsLeading financial services group eliminates 120 tape drives, streamlines backup, and centralizes management.

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Data Domain Case Studies:

                      Mohler Nixon & WilliamsData Domain enables centralized backup strategy and provides key component to company’s disaster recovery plan.

                   OuterBayData Domain enables OuterBay to keep more of its important data onsite and ensures data is recoverable.

                       ParamitManufacturing firm implements remote office backup and full disaster recovery solution.

                       Power IntegrationsData Domain plays an integral role in company’s business continuation backup strategy.

                       Princeton UniversityData Domain appliances significantly expand backup capacity and simplifies administration for the Department of Computer Science, Princeton University.

                      Quicken LoansData Domain empowers America’s largest online mortgage lender with daily full backups of Microsoft Exchange servers and other business critical data.

                       University of VermontData Domain Restorers provide needed backup capacity and allow staff to focus on other responsibilities.

                      

Winthrop and WeinstineData Domain enables legal firm to increase the reliability of backups while reducing security risks and liability.

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How do I contact you guys?

Account Executive – Mike Coughlin

mcoughlin@datadomain.com

480-415-4866

Systems Engineer – Patrick Sliney

psliney@datadomain.com

602-689-9443