Prepared by: Dr. Fathy Abdulmoniem & Dr. Mohammad AsiriPrepared by: Dr. Fathy Abdulmoniem & Dr. Mohammad Asiri

Translated by Mr. Mohammed AlQadiTranslated by Mr. Mohammed AlQadi

Tech. support Mr. Faisal Ba SalahTech. support Mr. Faisal Ba Salah

Quality ManagementSystem

Transferring hopes to real

Who are weWho are we? ?

Jeddah College of Technology

is

Part of the Technical and Vocational Part of the Technical and Vocational

Training CorporationTraining Corporation . .

Who are weWho are we? ? Jeddah College of TechnologyJeddah College of Technology

421421 InstructorInstructor

2121 WorkshopsWorkshops

1111 Drawing roomsDrawing rooms

1919 Comp. labComp. lab..

59 Class rooms59 Class rooms

4202 Trainees4202 Trainees

1111 DeptDept..

33293329 H / WH / W

+ Library + 14 Assistant committees & Administrations+ Library + 14 Assistant committees & Administrations

have we implemented thehave we implemented the Quality managementQuality management

SystemSystem??

WhyWhy WhenWhen HowHow

Trainee Trainee InteractiveInteractive RelationshipsRelationships

Trainees

Computer CenterComputer CenterGen . StudiesGen . Studies

English LangEnglish Lang..

WorkshopsWorkshops

Academic AdvisersAcademic Advisers

InstructorsInstructors

ExamsExamsResultsResults

Coop. trainingCoop. training LibraryLibrary

Community serviceCommunity service    

Student complaintsStudent complaints    

Guidance and CounselingGuidance and Counseling

ActivitiesActivities

Student FundsStudent Funds

Student AffairsStudent Affairs

The problem is How to supply

3329 T H / W3329 T H / W& All other services& All other services

availableavailable

42024202 TraineesTrainees

All the time with consistent high quality standard

In 1999 the college began the college began implementingimplementing

The quality management systemThe quality management systemIn 2001

The college awarded ISO 9002 – 94The college awarded ISO 9002 – 94From the Canadian Quality From the Canadian Quality

Management Institute.Management Institute.

WhenWhen? ?

SkillsSkills++

ScienceScience ++

ConceptsConcepts

TraineeTrainee

  Customer +Provided ServicesAssistant Engineer =

COLLEGE OF TECHNOLOGY

TrainingTraining & &

GuidanceGuidance and Counselingand Counseling

Customer Satisfaction

TraineeTrainee

NeedsNeeds

RequirementsRequirements

ExpectationsExpectationsAre MonitoredAre Monitored

●Opinion Forums ●Academic Advisor

●Complaints●Staff members

Trainee Satisfaction is in the FocusTrainee Satisfaction is in the Focus

Corrective, preventive and improvementCorrective, preventive and improvement actions are takenactions are taken

AllAll

DocumentsDocuments

AllAll

DocumentsDocuments ReviewedReviewedReviewedReviewed UpdatedUpdatedUpdatedUpdatedApprovedApprovedApprovedApproved

ProvidedProvided throughthrough

the intranetthe intranet

ProvidedProvided throughthrough

the intranetthe intranetHard copiesHard copies

atat points of usepoints of use

Hard copiesHard copies atat

points of usepoints of use

Control of DocumentsControl of Documents

FormsFormsFormsForms

proceduresproceduresproceduresprocedures

AllAll

Training Training DeptDept..

Trainees Trainees AffairsAffairs QualityQuality

DepartmentDepartment ImprovementImprovement CenterCenter

IdentificationIdentification

StorageStorage

ProtectionProtection RetrievalRetrieval

Control of RecordsControl of Records

RetentionRetention timetime

DispositionDisposition timetime

GuidanceGuidance

This System Applies to all Administrations and CommitteesThis System Applies to all Administrations and Committees

Corrective & Preventive ActionsCorrective & Preventive Actions

Any Trainee and/ or Staff member can initiate

CorrectiveCorrective

PreventivePreventive

ActionsActions

DeterminingDeterminingThe casesThe cases

Evaluating theEvaluating the need for actionsneed for actions

DeterminingDetermining& & ImplementingImplementing

Actions neededActions needed S

tudi

ed

RecordedRecorded

Quality System

Internal Audits

ManagementManagement ReviewReview

Internal Audit ReportInternal Audit Report

Nonconforming pointsNonconforming points+ + Required corrective and preventiveRequired corrective and preventive

ActionsActions

implementedimplemented

maintainedmaintained

Internal AuditsInternal Audits

con IMPROVEMENTcon IMPROVEMENT

Include All processes

the quality system effectiveness

Percentage of conformity at the different training dept.

Results of last internal audit

0

20

40

60

80

100

• •Results of AuditsResults of Audits

•• % of conformity% of conformity

•Preventive & Preventive & Corrective ActionsCorrective Actions

•Follow-up Follow-up actions.actions.

• RecommendationsRecommendations

For Improvement.For Improvement.

INPUTINPUT

ManagementManagement

ReviewReview

==

College College BoardBoard

Improvements in Improvements in quality management quality management

system system

Implementation Implementation of Improvement of Improvement

RecommendationsRecommendations

Providing Providing resources resources

neededneeded

Management ReviewManagement Review

Quality administrationQuality administration