PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Harvard University IT Integration Program – Security Workgroup Kickoff January 5, 2011

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY

Harvard University

IT Integration Program – Security Workgroup Kickoff

January 5, 2011

2


Agenda

December 2010

Topic Timeframe

• Overall Program Structure and Goals 3:00

• Roles and Responsibilities 3:10

• Workgroup Team Goals and Expected Key Outputs for 6/15 3:20

• Brainstorming Breakout Session 3:40

• Working Assumptions• Service Catalog ‘Big Picture’• Brainstorming Activity

• Q&A and Next Steps4:30


Overall Program Structure and Goals

December 2010 3

INFRASTRUCTURE

• Data centers

• Storage

• Network

• Telecom

• Video

ADMINISTRATIVE IT

• Enterprise apps

• FAS Admin

• Email

• Identity manage-ment

• Web

ACADEMIC IT

• Classroom technology

• Web-assisted instruction

• Student apps

• Innovative pedagogy

SECURITY

• Enterprise info security policies

• Security technologies

CLIENT SERVICES

• Desktop/LAN support

• Helpdesk

• Desktop HW/SW procurement

• Instructional tech support

• Local applications

SE

RV

ICE

DE

LIV

ER

YF

OU

ND

AT

ION

FINANCE

HUMAN RESOURCES

COMMUNICATIONS

KEY GOALS• Enable strategic investment and use of IT

• Redirect resources to highest and best purpose

• Elevate level of service excellence


Transition Timeline

December 2010 4

Nov Dec Jan2011

Feb Mar Apr May Jun

11/15Appoint TransitionTeam

11/29Announce Transition Team

1/15Announce LeadershipOrganization Design

3/15Submit Working GroupDeliverables (servicemodels, etc.)

6/15Launch New Organization

12/10Transition Kick Off

Transition


Transition Organization

December 2010 5

INFRASTRUCTURE ADMINISTRATIVE ITACADEMIC

ITSECURITY

CLIENTSERVICES

SERVICE DELIVERY WORKING GROUPS

PROGRAM MANAGEMENT

TEAM

Transition Goals

FOUNDATION WORKING GROUPS

FINANCE HUMAN RESOURCES COMMUNICATIONS

TRANSITION PROGRAM DIRECTOR

TRANSITION TEAM

STEERING COMMITTEE


Roles and Responsibilities

December 2010 6

Co-chairs Program Managers

• Technical expertise guidance

• Team building

• Working session preparation

• Quality management

• Overall coordination– Within respective workgroup and across

all workgroups

• Overall design approach

• Structure, process, tools

• Working session preparation and facilitation

• Progress, issues, risks management

* Co-leadership ** Joint Partnership *

Team Members

• Identify customer needs

• Define corresponding IT services

• Meet / exceed both program and workgroup goals

• Define scope and timing of provisioning

• Identify known critical path dependencies


Workgroup Team Goals and Expected Key Outputs

December 2010 7

Our Goals Expected 6/15 Outputs

• Look ahead to new era of IT as a Harvard priority

• Define what services will be needed by faculty, staff, students

• Define delivery model and resource mix for each service

• New Organization, Mission, Vision, Values, Name, and Structure– New culture defined– New leadership team in place– Everyone understands their place in the new structure

• New Service Catalog*

• HR, Finance, Space, Tools defined

• 1-Year Implementation Plans* (to support new organization)

* Note: Red italics denotes the outputs the workgroups will produce.

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLYBrainstorming Breakout Session:

Working Assumptions and the ‘Big Picture’

December 2010 8

Working Assumptions

• All decisions tie to our overarching goals:– Strategic for the long-term

Enable strategic investment and use of IT

– EfficientRedirect resources to highest and best purpose

– High-qualityElevate level of service excellence

• Future services should not be bound by current constraints (e.g., fee-for-service funding)

• Moving to common solutions (90% rule: don’t design for the exception; exceptions will be approved at a high-level (UCIO))

• May require multiple ‘tiers’ (e.g., staff vs. student email)

Service Catalog Concept

WHAT? TO WHOM? WHEN?

Services Univ.-wide CA/FAS Other

Schools Today Next 1-2 Yrs

Infrastructure• TBD• …

Administrative• TBD• …

Academic• TBD• …

Security• TBD• …

Client Services• TBD• …

• On 6/15, we will have defined in a service catalog, what services our new IT organization will provide, to whom, and by when

-Illustr

ative-

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLYBrainstorming Breakout Session (continued):

Whiteboard

December 2010 9

What IT services do our customers need?

• Students • Faculty • Administration

10


“New IT Organization” Provides Services… University CA– FAS Schools “Opt in”

When?

Security HEISP policy development, communicationSecurity HEISP compliance reportingResearch Security policy development, communicationResearch Security compliance reporting

XXXX

NowNowNow2-3 years

December 2010


Q&A

December 2010 11

Questions?


Next Steps

December 2010 12

Action Item Owner Timeframe

13


Thank You

Academic and administrative leaders agree that now is the time to focus on IT at Harvard:

December 2010

This is the inflection moment for Harvard to become the leader in academic IT, and we must. -Dean

There is no reason why Harvard should not be in the forefront using IT in education and research. -Dean

IT can play a critical role in creating important linkages across the university. -Dean

It's an exciting – even historic – time to be in IT at Harvard.

Thank you for being a part of it!

Documents

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Harvard University IT Integration Program – Security Workgroup Kickoff January 5, 2011