PREFERRED CUSTOMERONLINE ACCOUNT MANAGEMENT GUIDE

1) Visit your Consultant’s Personal Website or www.rodanandfields.com.

2) Enter your username and password in the upper-right corner and click the LOGIN button.

ACC E SS I N G YO U R ACCO U N T

Susie SmithWelcome, Jane Doe

3) Once you are logged in, click on MY ACCOUNT.

You have enrolled in a subscription program, which automatically replenishes products every 60 days.

Continued on Next Page

1) Click Edit Order.

U P DAT I N G YO U R R E P L E N I S H M E N T O R D E R

Susie SmithWelcome, Jane Doe

Continued on Next Page

2) Click ORDER ITEMS at the top of the page.

3) On the right-hand side, you will see the product(s) currently in your replenishment order. To add new items, click on the product names to see all available products within that line. Once you have found the product(s), select the quantity and click ADD TO BAG. This item will now be in your next replenishment order.

4) To remove an item, go to summary box on right-hand side and click Remove.

5) Once you have made all changes to your order, click UPDATE ORDER to save changes.

Current items in replenishment order. To remove an item(s), click Remove.

To add items to order, select Qty and click ADD TO BAG.

Continued on Next Page

6) You will see a message indicating your order has been successfully updated.

Continued on Next Page

7) To view all products in your replenishment order and your next scheduled ship date, click the OVERVIEW Tab.

Jane Doe

60 SPEAR ST

San Francisco, CA 94105-1506

Jane Doe

60 SPEAR ST

San Francisco, CA 94105-1506

CC Number: ************4747

Expires: 09/2019

Continued on Next Page

1) Click SHIPPING to view current shipping address.

2) To change shipping address, click CHANGE SHIPPING ADDRESS and update shipping information.

U P DAT I N G YO U R S H I P P I N G I N F O R M AT I O N

Jane Doe

60 SPEAR ST

San Francisco, CA 94105-1506

Continued on Next Page

1) Click BILLING to view current billing address and credit card information.

2) To change billing information, click CHANGE BILLING INFORMATION and update billing information.

U P DAT I N G YO U R B I L L I N G I N F O R M AT I O N

60 SPEAR ST

San Francisco, CA 94105-1506

CC Number: ************4747

Expires: 09/2019

Continued on Next Page

1) From the My Account/Order Management page click Order History.

T R AC K I N G A S H I P M E N T

Susie SmithWelcome, Jane Doe

2) Find the order you would like to track and click View Details.

Welcome, Jane Doe

6284588 11/30/2016 1 206.09

6284587 10/31/2016 2 379.20

6284586 9/30/2016 1 206.09

Continued on Next Page

3) The order details will be displayed in a pop-up box. Under Ship Info on the left-hand side, click the FedEx tracking number to track your package.

Welcome, Jane Doe

Jane Doe

60 SPEAR ST

San Francisco, CA

94105-1506

Jane Doe

60 SPEAR ST

San Francisco, CA 94105-1506

CC Number: ************4747

Expires: 09/2019

FedEx

78135...