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Acme Medical Center Developing Patient-Centered Leadership At All Levels

Developing Leaders From The Inside Out™

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Prepared for Your Name Here, CFOAcme Medical Center123 Main StreetAny Town, USA 12345

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Real Need.

Dear Ms. CFO,

As Acme Medical Center’s CFO, we know you’re deluged by consultants promising “optimized outcomes,” and “maximum ROI.”

You have a good team. Good teams need training and coaching to become great –and to stay competitive.

Your CEO and Board increasingly look to you for direction –but how do you choose who to partner with?

Developing Leaders From The Inside Out™

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One Question.

At Leadership Praxis™, we think it all boils down to One Question…

Developing Leaders From The Inside Out™

“DO THESE PEOPLE REALLY

HAVE THE HOSPITAL’S

AND MY BEST

INTEREST IN MIND?”

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One Answer.

We Know Today’s Successful Hospital CFO Must:

Integrate and build bridges between financial and clinical priorities and cultures.

Increase efficiency and reduce costs –while nurturing patient-centered care and employee morale

Build collaborative, mutually-beneficial partnerships with all stakeholders across cultural and linguistic barriers.

Satisfy institutional investors’ concerns over financial results and corporate strategy.

Lead by example while delegating technical and implementation responsibilities.

Developing Leaders From The Inside Out™

“Yes.”

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One Goal.

We’re Passionate About Your Long-Term Success.

We deliver measurable bottom-line results through:

• Comprehensive Analysis

• Competency Development

• Coordinated Project Management

• Organizational Alignment

• Designed Sustainability

Example: HCAHPS Survey Score Improvement & Reimbursement Maximization

Developing Leaders From The Inside Out™

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Summary results Cali-fornia Oct 2007 to Sep 2008

Summary results USA Oct 2007 to Sep 2008

Source: Summary of HCAHPS Survey Results. Available at: Hcahpsonline.org/HCAHPS_Executive_Insite. [October 2007 to September 2008 Discharges]. Centers for Medicare & Medicaid Services, Baltimore, MD. Accessed 10 Dec 2009. Compiled by Leadership Praxis™

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No Fluff. Just Results.

Developing Leaders From The Inside Out™

Sustainable, Financially-Quantified

Improvements

JCAHO Scores and Accreditation Compliance

Core Measure Sets Patient Safety, including Universal Protocol™

implementation

Communication, Cultural Competence, Patient- Centered Care

HCAHPS Survey Scores and Corollary

Reimbursement

Employee Satisfaction and Retention

Physician and IPA Recruitment and Relations

Market-Share Growth and Utilization of

Profitability-Leading Service Lines

“Value-Based Purchasing, meet Value-Based Organizational Development.”

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On-Site Training and Coaching.

Developing Leaders From The Inside Out™

Kaizen Continuous Quality Improvement

Service Excellence Essentials•Attitude, Anger Management and Conflict Resolution•Cross-Cultural Communication and Active Listening Skills•Empathy, Customer Service; Developing Patient Satisfaction and Loyalty•Time Management, Prioritization and Delegation

Teamwork and Teambuilding•Ability to Collaborate; Dealing with Change•Organization and Accountability; Productivity and Decision Making•Disaster Preparedness

Supervisory Skills for Physicians and Nurses•Inter / Intra-Departmental Team Management•Leadership and Management Essentials•Physician-Nurse Communication and Conflict Resolution•Union Prevention, Pre-Emption, and Mediation

Caregiver Empathy and Awareness•Pain Management•Palliative and End-of-Life Care

HCAHPS “Survey-Specific” Training•Staff Rounding Using HCAHPS Key Words•“Aiming for Always” Scripting PARTIAL TOPICS LIST

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One Size Does Not Fit All.

Developing Leaders From The Inside Out™

•.

Instructional System Design (ISD). It’s what sets us apart from training firms.Our five-step process to ensure sound decision making, and provides you and us with the crucial data needed to custom-design a learning program with lasting benefits.Analyze

Design

DevelopImplement

Evaluate

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We Have What You Need.

Developing Leaders From The Inside Out™

Comprehensive Services, Competitive

Advantage

Organizational Leadership Assessment and

Coaching

HCAHPS Service Excellence Training and PM

Kaizen Continuous Quality Improvement

Training and PM

Training Coordination, Scheduling and Data

Management

Grant Writing and Administration

Non-Profit Foundation Development

Systems Integration and Implementation (HIT,

HR)

Multi-Lingual Focus Groups

Patient and Family Education

Academic White Papers

Internal and External Marketing

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Not Another Consultant Group.

Developing Leaders From The Inside Out™

A Cross-Cultural Hospital Requires a Cross-Cultural Partner

We Are Your Customers. As healthcare service utilizers ourselves, we have a vested interest in helping you achieve ongoing improvement and success.

Based in the East San Gabriel Valley, Leadership Praxis™ is a local talent development firm with global influence. Moreover, we are a Team of Academics with the deep performance capacity to evaluate complex organizational factors, customize solutions around your strategic goals, and mediate between all stakeholders.

Cross-Cultural and Multi-Lingual

English Mandarin Chinese Spanish Armenian Russian

Small Team of Highly-Skilled Experts

Performance-Based Compensation Structure

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True Partners.

Developing Leaders From The Inside Out™

We are a Cross-Cultural Talent Firm Adding Lasting Value to Clients Worldwide.

United States

Kaiser Permanente

Kaiser Permanente Physicians Group

San Dimas Community Hospital, Tenet Healthcare

Bertolini Inc.

Coca Cola Enterprises

Fender Guitar

Nestle

Paramount Pictures

China

Majesty Hospitality Services, Sanya, PRC

Hospitality International Services, Chengdu, PRC

“[Praxis] assisted me in articulating my vision for the hospital and developing tools to assist in the processes to ensure our success.”

-Dan Bowers, CEOJFK Memorial

Hospital

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Create Real Culture Change. Developing Leaders From The Inside Out™

Our Globally-Validated Assessment and Coaching delivers the self-awareness, empowerment, and accountability required to create a Patient-Centered Hospital Culture.

Usual Behavior – Effective behavioral style of dealing with relationships and tasks.

Underlying Needs – Expectations of how relationships and social situations should be governed in context of the relationship or situation.

Stress Behaviors – Ineffective style of dealing with relationships or tasks; behavior observed when underlying needs are not met.

Interests – Expressed preference for job titles based on the assumption of equal economic rewards.

Organizational Focus – the perspective in which an individual views problems and solutions relating to organizational goals.“The nurse managers are able to build a language… for common understanding.”

- Alison Lintner, HR Programs Administrator, University of Texas Medical Branch

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Strategic RDI.

Strategic Research, Development, and Implementation. It’s what sets us apart from consultants.

We custom-build each engagement strategically, helping hospitals maximize their unique capabilities and market position to effectively develop leaders and engage patients.

Each aspect is approached with long-term sustainability in mind, from choosing funding sources to establishing follow-up.

Developing Leaders From The Inside Out™

Leadership Praxis™ clients are often repeat clients, because the impact of excellence is measurable.

Focus: Engage the Business

Objective

Needs Assessment: Define the

Scope

Assess: Define Budget

Execute: Identify Funding Sources

Execute: Submit

Proposal

ETP or

Grant?

Accepted

Assess: Adjust

Proposal

Contract signed

Execute: Implement

Assess: Impact (ROI)

Focus: Report & Follow up

Y

N

Y

N

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Competitive. Advantage. Yes.

Developing Leaders From The Inside Out™

We Help Hospitals Access and Fully-Utilize the Vital Resources Available through Grant and Foundation Development.

Grant Writing, Administration, and Project Management

Employment Training Panel (ETP)

Federal Stimulus and Local Agency

Non-Profit and Special Interest

Non-Profit Foundation Development

Fund-Raising and Grant Writing

Board Development and Training

Compliance and Management

Event Planning and Production

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How Far Do You Want To Go?

Leadership Development in Healthcare Has Become a Critical Necessity, according to Floyd Loop, M.D. and former CEO, The Cleveland Clinic.

Are you ready to identify and develop your leaders at every level, from the inside out?

479 South College Avenue, Claremont, CA 91711

leadership-praxis.com