Practice Management School Leadership | Human Resources | Marketing | Financials

Want to find out more? P: 07 3621 6005 E: ccgenquiries@provet.com.auW: www.provetccg.com.au

12th - 16th October 2015, Brisbane

Proudly presented by:

The Program

Day 1: Leadership Intelligence

• Explore the theories of successful leadership • Build self-awareness and goals to achieve this week • Learn more about the psychometric tool, DISC • Build emotional intelligence and communication flexibility• Learn your own communication style

• Learn your tendencies under pressure • Using DISC to lead and manage others • Communication do’s and don’ts• Predicting stress and the needs of your team

Day 2: Leading and Managing Others

• Formal people management systems • Design recruitment and selection criteria • Behavioural based interview questioning • Successful induction processes

• How to design an organisational chart• Performance management systems • Developing coaching skills • Handling challenging people and situations

Day 3: Marketing & Customer Service

• Key steps for building a marketing plan • Building your social media presence • Understand customer behaviours • Assess your customer service systems• Setting your own customer service standards

• Introduction to strategic planning• Sales analysis • Market analysis • Competitor analysis • Financial review

Day 3: Strategic Planning (Part One)

Day 4: Practical Profitability Experience

• Create fee structures and fee capturing processes• The true cost of doing veterinary business • Explore the dangers of discounting • How to avoid and overcome discounting in your practice • Practical tips to better inventory management

Day 4: Strategic Planning (Part Two)

• Stakeholder management • Defining your vision, mission and values • Implementation tips• Designing your take home plan

Day 5: Time and Change Management

• Practical strategies for making change • Learn how to manage your time and start saying no!• Review goal sheets from each day

• Set quarterly goals and design a 12 month plan • One on one sessions with consultants • Celebrate the achievements of the week

OR

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Operational Practice Management ProgramBest suited to Practice ManagersComplete the days on leadership intelligence; leading and managing others; marketing and customer service; practical profitability; time and change management.

Which program is right for you? Strategic Planning and Business Owner ProgramBest suited to Practice Owners or PartnersComplete the first two days of leadership intelligence; leading and managing others and strategic planning part 1 and 2. Or complete Strategic Planning 1 & 2 on its own.

What is included in the enrolment fee?

1. Gain access to the Practice Management School Online Forum: You will have access prior to the program to chat with fellow delegates and download pre-reading material. You will also find a stable of resources to download post-conference.

2. One-on-one coaching sessions with our experienced consultants: We want you to go home with the tools to put your learning into practice. Our experienced coaches will help you design a personalised implementation plan within a one-on-one coaching session.

3. Three months of post-event coaching: We understand that sometimes implemention is the hardest part about change. This is why we support you post-event to ensure you can implement the learnings from the week.

4. Over $1500 of templates and resources: After the program you will be able to download templates and resources that you can personalise for your practice. These downloadable materials include a WHS Manual; job description and performance review templates; marketing planning tools and financial trackers.

The speakers

SUE CRAMPTON Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of practice and organisational development; strategic planning; communication excellence and; staff development and management.

MARK HARDWICK Mark has spent the last 15 years in the veterinary industry as a trainer and consultant. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor.

SARAH BURROWS Sarah manages all marketing activities for CCG/AIRC. Sarah develops the strategic marketing plan and direction for the company each year and consults with clients on their own marketing and social media presence. Sarah has a Bachelor in Communication (Marketing and Public Relations).

Welcome drinks and canapes

“The lovely team at Crampton’s delivered it in a way that was fun, informative and enjoyable. They have inspired me to be a great leader, that my team look up to.”

Skye Sinclair

“The Practice Management School made me feel like I was a part of their team. Informative sessions from great speakers. Thank you!”

Kellie Tickner

“The Practice Management School has equipped me with the tools I needed to understand the role of practice manager and how to do the role to the best of my ability.”

Louisa Hughes

What past attendees have said...

Rosie is a sought-after speaker and coach in positive leadership, high-performing teams, conflict management and mental health programs. Her forte is counselling and coaching Veterinarians to help them achieve wellness and balance alongside their busy roles.

ROSIE OVERFIELD

Deb has almost 30 years experience in the veterinary industry, having worked in a variety of roles during that time. Deb is passionate about delivering outstanding customer service and helping others to do the same. She has presented numerous seminars for Crampton Consulting on customer service topics.

DEB RENDER

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Paying by Cheque or Money Order?

Please make cheques and money orders payable to Animal Industries Resource Centre, Locked Bag 1003, Northgate, QLD 4013. Cheques and money orders must be attached

with this completed form for registration confirmation to occur.

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Paying by Provet Plus Points? I, ______________________________ Account Number: __________________ authorise for Provet Plus Points to be deducted from my account for the above programs. I have confirmed with my Provet branch that my account has the required points.

Payment is required at the time of registration and receipts will be issued. YOUR PRIVACY. The information you provide is collected for the purpose of processing your registration or for use in a CCG product or service. It may also be used for the related purpose of keeping you informed of upcoming CCG events and assisting us in improving and marketing our services

to you. As part of the arrangement between CCG and supporting companies, CCG will issue each partnering or sponsoring company with the name of all participants and their participating practice. By submitting the registration form, your details will be added to the CCG database and used

to address specific promotional material to your attention. If you do not wish to receive further information from the CCG please tick here _____ . CCG acknowledges and respects your privacy and the confidentiality of the personal information you have provided.

Important Information

To ensure the experience for each participant is optimised,

positions at our Practice Management School are limited. Each

participant will receive notes, pen, take-home templates and

refreshments including lunch, afternoon tea and a tax invoice.

Prices and speakers are subject to change without notice. Prices

listed include GST.

Cancellation Policy

Cancellations received up to five working days before the Practice

Management School are refundable— minus a AU$300 service

charge. Cancellations received less than five days prior to the

Practice Management School and non-attendance will be

considered as non-refundable.

2015 Practice Management School Registration Form

Fax 07 3621 6006 or email to ccgenquiries@provet.com.au

AU$3995 | 5 Day Operational Practice Management Program

Please select your program choice:

AU$2300 | 2 Day Strategic Planning MasterClass Program

AU$3995 | 5 Day Strategic Planning and Management Program

Are you a past attendee? Please contact us for individual pricing.

AU$1100 | Additional investment to link your chosen program to BSB40812 Certificate IV in Frontline Management

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