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Veterinary Practice Veterinary Practice ManagementManagement
Brian Wright Brian Wright MBA CMgr CVPMMBA CMgr CVPM
Veterinary Practice Management Veterinary Practice Management AssociationAssociation
Why me?Why me?
Science basedScience based Biochemistry – clinical/researchBiochemistry – clinical/research Administrative loadAdministrative load Further qualificationsFurther qualifications Professional managerProfessional manager
Veterinary PracticeVeterinary Practice
Meet GeorgeMeet George Recently qualified Recently qualified
vetvet Set up his own Set up his own
practicepractice
Successful Veterinary Successful Veterinary PracticePractice
George was goodGeorge was good Well-likedWell-liked CompetentCompetent
Healthy petsHealthy pets Happy clientsHappy clients George was happyGeorge was happy
Veterinary BusinessVeterinary Business
Who runs the Practice?Who runs the Practice?
George is a vetGeorge is a vet George wants to George wants to
vetvet George is happy George is happy
vettingvetting
George needs a George needs a Practice/Business Practice/Business ManagerManager
The role of the ManagerThe role of the Manager
PersonnelPersonnel MarketingMarketing FinanceFinance ComplianceCompliance StrategyStrategy
PersonnelPersonnel
RecruitmentRecruitment Managing expectationsManaging expectations Skill mix – existing & Skill mix – existing &
requiredrequired InductionInduction
Reporting linesReporting lines Training short & long termTraining short & long term
AppraisalAppraisal MotivationMotivation Team BuildingTeam Building
Staff HandbookStaff Handbook ProtocolsProtocols SOPsSOPs
Staff ContractsStaff Contracts DisciplinaryDisciplinary GrievanceGrievance
Job DescriptionsJob Descriptions Health & SafetyHealth & Safety
WTDWTD CPDCPD
DevelopmentDevelopment RecordingRecording
MarketingMarketing
ImageImage Practice BrochurePractice Brochure Literature Literature WebsiteWebsite Client BondingClient Bonding AdvertisingAdvertising
FinanceFinance
BudgetBudget Monitor & ReviewMonitor & Review
ExpenditureExpenditure OverheadsOverheads Supplier ContractsSupplier Contracts Bank/credit chargesBank/credit charges
TurnoverTurnover Price reviewPrice review BenchmarkingBenchmarking
InvestmentInvestment BorrowingBorrowing CapitalCapital ReturnReturn
ComplianceCompliance
Statutory Requirements Statutory Requirements Health & SafetyHealth & Safety Ethical considerations Ethical considerations RCVS Guide to Professional ConductRCVS Guide to Professional Conduct Practice StandardsPractice Standards
Clinical AuditClinical Audit
StrategyStrategy
Vision & MissionVision & Mission Future Growth & Direction Future Growth & Direction Service ProvisionService Provision
Utilisation of ResourcesUtilisation of Resources Physical and HumanPhysical and Human
Business PlanningBusiness Planning CompetitionCompetition
Careers in Practice Careers in Practice ManagementManagement
Veterinary PracticeVeterinary Practice PrivatePrivate CorporateCorporate
AcademiaAcademia Vet SchoolsVet Schools Business UnitsBusiness Units
Charities and NFPOsCharities and NFPOs ConsultancyConsultancy Veterinary IndustryVeterinary Industry
Veterinary IndustryVeterinary Industry
Pfizer Business ConsultantsPfizer Business Consultants
Purdue UniversityPurdue University European School of ManagementEuropean School of Management ““Experts” from across EuropeExperts” from across Europe 18 months intensive training18 months intensive training Launched “Vet Support +” in March Launched “Vet Support +” in March
20102010 Range of “products” to vet practicesRange of “products” to vet practices
Person Specification for a Person Specification for a ManagerManager
Knowledge of business/managementKnowledge of business/management Year 2 Enterprise moduleYear 2 Enterprise module Further qualificationFurther qualification
Knowledge of the veterinary Knowledge of the veterinary environmentenvironment CultureCulture InsularInsular
Further QualificationFurther Qualification
Business/Management degree, Business/Management degree, diploma, certificate, award, etcdiploma, certificate, award, etc
Veterinary Practice Administration Veterinary Practice Administration Certificate (VPAC)Certificate (VPAC)
Certificate in Veterinary Practice Certificate in Veterinary Practice Management (CVPM)Management (CVPM)
Questions?Questions?