PRACTICE INFORMATION

HELP WITH COSTS

For more advice on receiving help with the cost on NHS dental treatment, go to www.nhsbsa.nhs.uk/HelpWithHealthCosts.aspx, you may be entitled to help with NHS Costs. Please ask at the reception for a HC1 form. We accept the following payment methods: cash , credit card and cheques

HOW TO FIND US

Spaces are available at the front and the rear of the surgery for patient use only. Please note, these spaces are under the control of PPM (Parking and Property Management Limited). Patients must ensure that they clearly display a parking permit in their windscreen which they can collect from reception on each visit. Patients must ensure they do not park in the car park for the housing association. If permits are altered in any way (including date/time change), a parking ticket will be issued.

The White House Dental Practice 93-95 South Road, Southall, Middlesex, UB1 1SQ Tel: 020 8843 9323 Fax: 020 8574 5493Web: www.whitehousedental.co.uk Rail: Southall British Rail

Buses: No 120, H32, 105, E5

Car Parking: Spaces are available at the front and the rear of the surgery for patient use only.

YOUR RIGHTS AND RESPONSIBILITIES

You are entitled to• A thorough examination of your mouth, teeth and gums• A full explanation of your treatment options• A written treatment plan (including costs)• Information about NHS charges clearly displayed in the practice• Advice on how to keep your teeth and gums healthy• Information about this practice and the services available• A care and treatment summary if you decide to transfer to another dentist• We welcome comments, suggestions and complaints, so that we

can continually improve our service to you. Please contact the Practice Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

You are responsible for• Giving at least 48 hours notice if you have to cancel or change an

appointment. We will not charge you for missed NHS appointments – but if you miss more than 2 appointments we may no longer be able to offer you treatment. Private patients may be charged

• Following your dentist’s advice to prevent tooth decay and gum disease• Paying your bill promptly• Bringing proof of entitlement when claiming help with the cost of

NHS treatment. If no proof is shown your eligibility will be checked and you may have to pay for treatment

• Treating our staff with courtesy and respect

We may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case, we will inform appropriate authorities and NHS England. We operate on a zero tolerance policy.

Your dental recordsYour dental records will remain confidential and secure. However, where records detail NHS care, from time to time we may need to release these to NHS England or the NHS Business Services Authority as part of our ongoing clinical review process. We will try to contact you before releasing your dental records to another organisation.

COMMENTS ABOUT OUR SERVICE

At White House Dental Practice we take patient care and satisfactionvery seriously. Should you feel that we have in any way not reachedthe high standards expected, please contact our practice manager, MrsNinder Mattu, on the practice number and she will endeavour to putyou at ease or email ninder@whitehousedental.co.uk

Further NHS dental information can be obtained from NHS choiceswww.nhs.uk/aboutNHSchoices. A copy of our full complaints procedure is available at the practice.

PUNJAB NATIONAL BANK

WELCOME TO THE WHITEHOUSE DENTALPRACTICE.

This leafl et contains information about the services we provide, how to make an appointment and who to contact for further information or assistance. At Whitehouse Dental practice our dentists, dental nurses and reception sta will always aim to provide a high standard of careand service for patients. The members of our dental team are:

Dr (Mr) Amarjit Singh KhambayDGDP(UK) 1992, LDS RCS Eng 1978, BDS Lond 1977 | GDC No. 51741

Dr (Mrs) Gurdip Kaur KhambayLDS RCS Eng 1985, BDS Lond 1984 | GDC No. 59639

Dr (Mr) Devinder Singh MarwayDGDP(UK) 1994, BDS Lpool 1988 | GDC No. 63755

Dr (Mr) Parikshit PatelBDS Dund 1984, MFGDP(UK) 1994 | GDC No. 58935

Dr (Mr) Onkar SihotaBDS Lpool 1991 | GDC No. 67181

Dr (Mrs) Navneet ChahalStatutory Exam 2008, BDS Bada Farid 2002 | GDC No. 171215

Dr (Mrs) Maryum Unbar ZamanDomiciliary dentist BDS (Lond) 2010 | GDC No. 193244

Dr Kuldipsinh Girirajsinh GohilLDS RCS Eng (2011) | GDC No. 150472

Dr (Mr) Pardip AtthiBDS (Cardi ) 2011 MFDS (2013) | GDC No. 210841

Dr (Mr) Ramandeep MarwayBDS (Birm) 2011 MJDF (2013) | GDC No. 210133

Dr (Miss) Vinika PatelBDS Birm 2012 | GDC No. 229169

Dr (Miss) Muniba Imren Hussain BDS Lpool 2012 | GDC No. 227446

Dr (Mrs) Anupam VermaStatutory Exam 2014, BDS Himachal Pradesh 2008 | GDC No. 252559

Dr (Mrs) Aniyyah SyedBDS Lond 2012 | GDC No. 229443

Dr Harjhot KhambayGrado en Odontologia Cardenal Herrera University 2016 | GDC No. 267416

URGENT TREATMENT AND OUT OF HOURS CARE

Urgent treatment means treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment. For NHS patients such treatment should be provided within 48 hours.

Should you have an urgent problem we need to know as soon as possible.

If you need urgent treatment outside of our opening hours you can access advice and/or treatment by telephone by dialing 111. This service is not provided by the practice but commissioned by NHS England. Alternatively call 111.

ACCESSIBILITY

Our practice is accessible for disabled patients. Please contact reception prior to your appointment to notify us of any additional special requirements.

NHS SERVICES AVAILABLE

We have agreed with NHS England to provide NHS services to adultsand children. NHS dental treatment includes all treatment necessary to secure and maintain your oral health. We also provide a full range of private treatment options for patients who choose to have treatmentthat is not available under the NHS – for example large white llings in back teeth or cosmetic treatment such as tooth whitening.

We are happy to discuss these options with you.

The poster in our waiting room has information about the cost of NHS treatment. Your dentist will provide you with a treatment plan detail

A GUIDE TO OUR DENTAL SERVICESFOR NEW AND EXISTING PATIENTS.

Dr (Mrs) Teresa Marion KarkiBDS Lond 2006 | GDC No. 103969

Dr (Mr) Jamsin ThoriaStatutory Exam 2009, BDS Gujarat 2002 | GDC No. 180520

Working alongside we have a team of nurses, all of whom are GDC registered or working towards registration, and receptionists as well as support sta . Details of NHS charges and our private price list are available at the practice and on our website at www.whitehousedental.co.uk

APPOINTMENTS

Making an appointmentIf you ask us for an appointment, we will try to oer you one as soon aspossible at a convenient time. You can make an appointment by phoning 0208 843 9323. See below for information on our opening hours.

You can choose which dentist you would like to see at the practice, butplease note that this will depend on the appointments available and theworking hours of each dentist.

Reminders and recallsAt the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you should attend as often as is neededto keep your teeth and gums healthy and that you may no longer needa check-up every six months.

CancellationsIf you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time. If you miss more than 2 appointments without notice, we may not be able to complete your treatment or oer you NHS care in the future. Private patients may be charged for missed appointments.

PLEASE NOTE WE CAN SEND REMINDERS FOR APPOINTMENTTIMES BY TEXT IF YOU WISH. In addition you can book appointments using our online booking service. Please ask receptionfor further details or visit www.whitehousedental.co.uk

OPENING HOURS

The practice is open from:Monday, Wednesday, Thursday & Friday: 9.00am - 6.00pmTuesday: 9.00 am - 8.00pmSaturday: 8.00 am - 5.00pm

Please Note Different Dentists Operate Different Hours