Practical examplesPatient Involvement

MHSc Solvejg Kristensen

The Danish Society for Patient Safety

was established December 2001

is a non-profit organization

the aim is to ensure that patient safety aspects are

a part of all decisions made in Danish health care

He says, that all children with a tommy ache should be

prescribed chocolate and ice-cream … should we involve him?

Context of PI activities

Micro level◦ Patient/citizen, family, friend

Meso level◦ Unit, ward department alike◦ Hospital, GP, pharmacy, nursing home.

Macro level◦ The wider society◦ …

Feedback- Post cards & - SMS

10 tips for patients

Just Ask!

Bedside handover

Reporting of Adverse Events

Learning and improvement activities

“In the foot step of the patients”

“Open phone” to the hospital management 2 hours/week

PI examples at micro level

…"I was curious as to how I would be received by the employees, as not all the hospital's 6,000 employees know me. The response was that it was quite ok, the management comes out and see what employees are doing. After the round I joined the employees for a cup of coffee and discussed what I had observed. Patients and their families welcomed my presence and acknowledge the effort of managers in HC to learn and improve the system."

Morten Noreng, medical Director, Aalborg University Hospital

Solvejg Kristensen • solkri@patientsikkerhed.dk

Patient Safety Champions

Feedback meetings with patients relatives, staff and leaders

Executive walk around

„Say Sorry“

Patient representatives in the Q&PS board of the institution

Ad hoc presence in strategic/planning/improvement groups

PI examples at meso level

Cooperation with the patient organizations

Ad hoc representation from patients/ patient

organizations in strategic groups regarding HC

Patient experience surveys

National campaigns targeting the population

Webpage information

PI examples at macro level

PI is about building a culture!

http://patientsikkerhed.dk/in-english/activities.aspx

http://ask-away.eu/

http://www.pasientsikkerhetskampanjen.no/no/Pasient

er+og+p%C3%A5r%C3%B8rende/Artikler/10+r%C3%A

5d+til+deg+som+pasient.67.cms

http://www.sikkerpatient.dk/in-english/the-patient-invol

vement-programme/taking-it-to-the-streets.aspx

Webpages

Thank you!