Practical examplesPatient Involvement
MHSc Solvejg Kristensen
The Danish Society for Patient Safety
was established December 2001
is a non-profit organization
the aim is to ensure that patient safety aspects are
a part of all decisions made in Danish health care
He says, that all children with a tommy ache should be
prescribed chocolate and ice-cream … should we involve him?
Context of PI activities
Micro level◦ Patient/citizen, family, friend
Meso level◦ Unit, ward department alike◦ Hospital, GP, pharmacy, nursing home.
Macro level◦ The wider society◦ …
Feedback- Post cards & - SMS
10 tips for patients
Just Ask!
Bedside handover
Reporting of Adverse Events
Learning and improvement activities
“In the foot step of the patients”
“Open phone” to the hospital management 2 hours/week
PI examples at micro level
…"I was curious as to how I would be received by the employees, as not all the hospital's 6,000 employees know me. The response was that it was quite ok, the management comes out and see what employees are doing. After the round I joined the employees for a cup of coffee and discussed what I had observed. Patients and their families welcomed my presence and acknowledge the effort of managers in HC to learn and improve the system."
Morten Noreng, medical Director, Aalborg University Hospital
Solvejg Kristensen • [email protected]
Patient Safety Champions
Feedback meetings with patients relatives, staff and leaders
Executive walk around
„Say Sorry“
Patient representatives in the Q&PS board of the institution
Ad hoc presence in strategic/planning/improvement groups
PI examples at meso level
Cooperation with the patient organizations
Ad hoc representation from patients/ patient
organizations in strategic groups regarding HC
Patient experience surveys
National campaigns targeting the population
Webpage information
PI examples at macro level
PI is about building a culture!
http://patientsikkerhed.dk/in-english/activities.aspx
http://ask-away.eu/
http://www.pasientsikkerhetskampanjen.no/no/Pasient
er+og+p%C3%A5r%C3%B8rende/Artikler/10+r%C3%A
5d+til+deg+som+pasient.67.cms
http://www.sikkerpatient.dk/in-english/the-patient-invol
vement-programme/taking-it-to-the-streets.aspx
Webpages
Thank you!