PPT Process

8/6/2019 PPT Process

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Human Resource Management

Husnain KhalidAD 511764

Submitted to : Mr. Faisal Imran

Allama Iqbal Open University


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y Collective Bargaining is negotiation between anemployer or group of employers and a group of workpeople to reach an agreement on working conditions.

y Representatives of employers and employeesnegotiate, administer and enforce an agreement.

Husnain Khalid AD511764 AIOU


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y Interaction in good faith

y While safeguarding the interests of employees, Unioncannot ignore the survival and success of organization.

y Management must protect the rights of trade unions

y Bargaining agent must truly represent majority ofworkers.

y Management must not exploit workers disunity

y Both Management and Union must be vigilant aboutpoliticians who normally exploit



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y

Plant levely Agreement settled between management and representatives

of workers union

y Industry levely Number of mfg. units within an industry where workers face

similar problemsy Union of Unions (Industry Union)

y National levely Common problems cutting across industries, regions are

discussedy Eg. Agreement between labour and management toRationalize Work Practices



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y Phase I : Charter of demands by Bargaining Agent

y Phase II : Preparation forNegotiation

y Phase III : Bargaining

y Phase IV : Collective Agreementy Phase V : Contract Administration



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y Stepsy Registration of Union

y Recognition of Union

y

Recognition of Bargaining Agent (Union havingmajority membership)

y Charter of Demands

y Present it to management for agreement, for and on

behalf of employees.



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y Preparation by Managementy Data Collection : Internal and External

y Policy Formulation : wage level , concessions they couldallow, balancing between viability and labour costs,balancing between interests of share holders vs.

labourers, constraints on pricing vs. competitiony Management Strategy : Prioritization of demand; stand

against Union (tough or accommodative), etc.

y Preparation by Union : collect data, formulate policy

(strike or not; managements capacity to pay, publicsupport, etc.,), formulate strategy



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y Options availabley Total rejection

y Reject outright a few, and offer to consider some

y

Temporary suspension of negotiation for themanagement to study the implication of demands andcome prepared for re-start of negotiations

y While agreeing unions demands, management put forthcounter demands



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y Criteria for Bargainingy Give and take attitude from both sides

y Keep communication channel open

y Capacity to read others hidden agenda (by negotiationor by collection of intelligence data)

y Identify sticking point (if offered less will lead toindustrial strife)



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y

Strategies for Bargaining (identified by Watton &Mckersie)

y Intra-organizational bargainingy Management and Union prefix strategy

y

Limits up to which they are prepared to go down on theirown as well as others demands

y Attitudinal Structuringy Ongoing relationship instead of ad hoc arrangement

y

Involves trust and confidence; Work together as partners



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y Strategies for Bargaining (identified by Watton &Mckersie)

y Distributive Bargainingy

OneG

ain Another Lose (eg. Wage rise for labourers isreduction in profit for management)

y Interactive Bargaining (Best Strategy)y Win-Win situationy Eg. Workers increase productivity and claim higher

compensation; Management assist workers achieve theirobjective by taking supportive role.



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y Strategies for Bargaining (identified by Watton &Mckersie)

y Bargaining power of partiesy

Management has upper limit; Union has sticking point;Two points are called Anchors

y Factors determining bargaining powery Styles, objectives and motives of negotiators

y Persuasion and coercion skills and techniques

y Competition



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y Writing down Collective Agreement

y Also known as Labor Contract, Union Contract orLabor-ManagementContract

y Written statement of terms and provisions of theagreement



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y Contract Administration

y Transparencyy Management has right to manage & involves fairness,

equity, transparency of administration and free flow ofinformation.

y Procedure for handling contractual disputesy Spell out detailed procedure in implementation of

provisions of contracty Follow the spirit of agreement



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y Proper selection of negotiating team

y Consider Union as a Partner

y Understand views and interests of other party with

open mindy Adequate homework

y Sense of belongingness (on part of union)

y Strikes and Lockouts are to be the last resorts



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y Collective Bargaining be considered as an educationalprocess

y Collective Bargaining must be treated as a form of

finding out an optimum solution to a given problemy Both parties have equal power

y Have trust and confidence

y Leadership qualities

y Follow State laws



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y For clear communication the first choice of businesscircles is PTCL telephone for local, nationwide andinternational calling. Today businesses can have 10-100lines with modern day services to meet their needs.Now you get options likeCaller-ID, call-forwarding,

call-waiting, Call Barring, to name a few.y Nationwide Infrastructure:

y We have the largest Copper infrastructure spread overevery city, town and village of Pakistan with overmillion installed lines.

y The network has over 0.5 million POTS ports withmore than 250,000 Broadband ports in 13 major cities.



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y PTCL Broadband is the largest and the fastest growing

Broadband service in Pakistan. In less than two years of itlaunch, PTCL has acquired over 150,000 Broadbandcustomers in over 150 cities and towns across Pakistan,leading the proliferation and awareness of Broadbandservices across Pakistan.

y With its entry in this market segment, PTCL opened up abroadband culture in Pakistan, where till a couple of yearsback there was very little awareness in the country aboutbroadband & high speed internet services. PTCL made the

broadband technology affordable by lowering the barriersto entry, by geographically bringing the service within thereach of a common user across Pakistan and by continuousimprovements in customer care for the service.



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y Unique offers that makes PTCLs Broadband

unmatchable are special packages for the studentsegment, FREE modem and installation, FREE dial upservice for its Broadband customers and FREE accessto movies, music, classical Pakistani dramas, cricket

matches, gaming, educational and religious content onPTCLs entertainment portal BUZZ, (made exclusiveonly to PTCL Broadband subscribers). PTCL also offersmultiple FREE personalized e-mail accountsexclusively to its broadband users. In addition, PTCLrecently doubled its broadband speed for all itsexisting and new customers at the same price, making1 MB as its minimum offered speed.



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y Using its state of the art Broadband network, PTCL entered the mediasector on 14th August 2008, by launching a digital interactive televisionservice for the first time in Pakistan. Employing the IPTV (InternetProtocol TV) technology, PTCL brought Pakistan in the list of a fewcountries across the globe that offers this state of the art interactive TVservice to its subscribers.

y Branded under PTCL Smart Line, the service includes InteractiveTelevision, Broadband and voice telephony all at the same time onPTCLs telephone line. Besides offering the highest digital quality TVpicture, the most revolutionary section of this offering is the ability torewind and pause live TV channels, the ability to block / unblock any

TV channel for parental lock and the ability to search through video ondemand content. Currently PTCL Smart TV offers its viewers overhundred live channels and over 350 local and international Movie titleson Demand. The service for now is available in four cities Karachi,Lahore and Rawalpindi Islamabad however is planned to be expandedto all the major cities and towns across Pakistan during the year 2009.



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y

A rift has been created between Pakistan Telecommunication Company Limited (PTCL)union leaders after the government influenced several of them to abandon their anti-privatization protests.Sources told Daily Times on Wednesday that the PTCL management played a critical rolein creating the rift after assuring several union leaders that they would be taken care ofby the company. Sources said union leader Rana Tahir had told his colleagues that theymust agree to PTCLs privatization because the workers could not afford to resume their

strike due to the economic factor. Union leaders such as Malik Maqbool was also said tobe favouring Rana Tahir, but they had requested him not to publicly change his stand forthe time being, sources added. Annoyed by the pro-privatization tendency among hiscolleagues, a union leader asked PTCL workers to resume their countrywide strike,sources said, adding that upset with the internal strife between union leaders, PTCLworkers chanted slogans against them (union leaders) outside the PTCL headquarter.Workers also threatened to disrupt telecommunication services between cities regardless

of the government-union talks.y Meanwhile, union leaders accused the government of pressuring them to sign a

statement saying they would not oppose PTCLs privatization.

y Government representatives and PTCL union leaders started the latest meeting at10:00am. Later, union leader Tanvir Shah said that union leaders meeting governmentrepresentatives told their colleagues that their talks were unsuccessful.

y



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STRENGTHS WEAKNESSES

Highly Skilled People Political Influences

Vast Experience Target Customer is limited

Partner are the biggest Players in the market Market model is not scalable

First mover advantage Third party dependence

High market cap and revenue Inadequate Financing

OPPRTUNITIES THREATS

Great positioning in the market Technology

Expanding into vertical market Fear of unproductive wells

Few substitutes Vast Market

New Entrants

High international Market

Customers have more opportunities in global

market

SWOT analysis table for PTCL


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Documents

PPT Process