PPT on CSI Survey

7/27/2019 PPT on CSI Survey

1/18

(A study made with special

reference to JUSCO,

Jamshedpur)


2/18

1. To study the satisfaction level of the

employees(officers) who are using SAP-

HR portal.

2. To find out the STRENGTHS & OFI

areas of SAP-HR portal.


3/18

1. It had a random approach to theemployees.

2. Survey was done with the various

employees(officers) of differentdepartments working at different levels.3. They were asked to share their experiences

while using the portal.

4. They were asked for their honest &independent opinions regarding variousparameters of the portal.


4/18

1. A Simple Random Sampling method was

used to select the samples for thesurvey.

2. Questionnaire method was adopted in

order to get an unbiased feedback fromdifferent categories of employees.

3. They were asked to rate their

experiences on a 5-point scale:StronglyDisagree

Disagree Neither

Agree

Nor

Disagree

Agree Strongly

Agree

1 2 3 4 5


5/18

The analysis was again done on the basis

of different parameters like:

1. Portal Benefits

2. Personal Details

3. Leave Workflow

4. Payments

5. Performance Management System6. Network Connectivity

7. Support


6/18

Paramete

rs/Scale StronglyAgree Agree Neither AgreeNor Disagree Disagree StronglyDisagreePortal

Benefits 19.69% 62.05% 15.63% 2.39% 0.24%

Personal

Details24.73% 60.93% 10.04% 3.94% 0.36%

Leave

Workflow 37.29% 54.57% 5.86% 2.00% 0.29%

Payments 42.52% 48.22% 8.08% 0.24% 0.95%

PMS 20.27% 64.77% 13.24% 1.62% 0.09%Network

Connectivity 25.42% 60.91% 11.03% 2.64% 0.00%

Support 10.34% 62.79% 22.84% 3.59% 0.43%


7/18

This is the graph of the parameterportal benefits in which we can easily

depict that the satisfaction level is high (agree) i.e. 62.05%. So we can say

that the services provided by the SAP-HR portal in regards with the portal

benefits are good.

5 4 3 2 1

Portal Benefits 19.69% 62.05% 15.63% 2.39% 0.24%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Score

Portal Benefits


8/18

Similarly to the previous graph this graph of Personal Details also shows

that the level of satisfaction is high (agree) i.e.60.93%. So we can say that

the services provided by the SAP-HR portal in regards with the personaldetails are good.

5 4 3 2 1

Personal Details 24.73% 60.93% 10.04% 3.94% 0.36%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Score

Personal Details


9/18

If we compare the scores of Leave Workflow with the above two parameters

we can say that the % of the 4th scale i.e. Agree is low (54.57%) but the % of

the 5th scale i.e. Strongly Agree is comparatively high (37.29%) which says

that employees are highly satisfied with the services provided under LeaveWorkflow.

5 4 3 2 1

Leave Workflow 37.29% 54.57% 5.86% 2.00% 0.29%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Score

Leave Workflow


10/18

Comparing with the above graphs we can conclude that the overall

satisfaction level is low but the difference is very negligible but if we see the

% of the 5th

scale i.e. Strongly Agree is higher than the above parameters.

5 4 3 2 1

Payments 42.52% 48.22% 8.08% 0.24% 0.95%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Score

Payments


11/18

This parameter has been rated with the maximum % of the 4th scale i.e.

Agree (64.77%), which means the services provided in this parameter are

satisfactory.

5 4 3 2 1

PMS 20.27% 64.77% 13.24% 1.62% 0.09%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Score

PMS


12/18

This graph shows that the network connectivity of the SAP-HR portal is

overall good (60.91%) but it has a scope for improvement.

5 4 3 2 1

Network Connectivity 25.42% 60.91% 11.03% 2.64% 0.00%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Score

Network Connectivity


13/18

According to this graph the support which the employees get on various

issues regarding portal from the HR managers and IBM helpdesk are

satisfactory (62.79%) but it has some more scope for improvement.

5 4 3 2 1

Support 10.34% 62.79% 22.84% 3.59% 0.43%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Score

Support


14/18

1. Some raters rated too high or too low on almost

all questions.2. Some of the employees tried to hide the truefacts due the fear of their superiors.

3. Some of the higher level executives were sobusy in their work that they used to postpone the

questionnaire-filling sessions thereby resultingin the delay and waste of time.4. Some of the answers given by the respondents

were not clear and reasonable.5. Work pressure had been the cause of hurried

responses in some cases.6. Some showed disinterest, thinking that such an

investigation is of no use to them and they aretrifling.

7. Problems in respect of conveniences and

location.


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STRENGTHS:-

1. Introduction of SAP-HR has eliminated unnecessary paperworks.

2. There is a better tracing of all HR activities.

3. Easy access of attendance & salary slip along with leave

application process.

4. Simple but effective layout along with user friendly

navigation.

5. All the necessary information relating to concerned person

are available on a snap shot in SAP-HR with zero error.

6. Any time we can get information like salary, PF details, etc.which time is saving.

7. PMS is a value added system which helps in each and

every department.

8. Easy for record keeping purpose.


16/18

OPPORTUNITY FOR IMPROVEMENT:-

1. Speed is the main concern which needs to be improved.2. The tabular form of KRA should be improved.

3. More features can be added to develop/improve the quality of

services through more recent technology.

4. Personal as well as professional data can be made available

from internet as well.5. Linkage to other SAP systems can be made.

6. Accounts related after retirement funds need to be improved.

7. To edit the education details, there should be other columns so

that inputs can be done if not present on the list.

8. May improve the details of pay slip which can be seen any timefor any month, just like 12 months ago.

9. No clarity of attendance recording & super annual fund.


17/18

1. There can be an implementation of customer management requestsystem by HR department in HR portal where the employees can

write about their problems which can be immediately resolved.2. Profile of each officers can be made accessible over SAP-HR & itshould be made available by every individual.

3. Pay slip details for previous months should be made available andaccessible at any point of time.

4. Training must be given to know all the essential information of

SAP-HR.5. A tool should be added through which any information of theemployee such as their P No., telephone number, mobile (officeprovided) No., location of posting, designation, qualification, e-mailID., etc.

6. Tax statement (Form-16) should be available in SAP-HR with

digital sign.7. Training and development data should be regularly updated.8. Wireless system should develop for SAP-HR.9. Carrier opportunity for improvement should be added.10. 10. Tata Steel career link should be made accessible through SAP-

HR portal.


18/18

Documents

PPT on CSI Survey