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A Presentation on Supply Chain Practices incorporated by Mumbai DabbawalasPresented & Submitted by :

Nikita JaiswalRaghav Parashar Shivam JoonVishal Chaudhary

IntroductionWho is Dabbawala?A Dabbawala is a person who supplies the homemade food to the person carrying in the lunch boxes.Also known as tiffinwala, tiffin supplier or annadata.

About DabbawalasFirstly started in Mumbai in year 1890 by Mahadev Havaji Bache with 20 dabbawala later extended to 100.Provides employment opportunities for semi-illiterates.5000 recruits, 175000 clients.Failure one in two months, 1 in 16 million transactions (Even Better than 6 Sigma).60 kms of public transport.Daily they deliver 2,00,000 dabbas that means 4,00,000 transactions per day.Time Taken 3 to 4 hrs per cycle.Each dabbawala is a stakeholder.

DISCIPLINE :

No Alcohol Drinking during business hours.Wearing White Cap during business hours.Carry Identity Cards. Focus on efficient delivery of dabbas.

PRINCIPLES :

Work is Worship.Union is strength.I trust man only because I trust in god.

Why Dabbawalas are preferred?

Crowded trains & water supply problemHealthy home-made foodDabbawalas - affordable, trustable, punctualIndependent of technology constraints Low cost deliveryDelivery reliabilityDecentralizationPerceived equalitySuburban railway networkCustomer relationship

Method of Working

8:25- Dabbawalas reaches clients home 8:27- Dabbas are placed on carts8:30- Dabbawalas collect lunch box and leave for collection/aggregation points9:20- Reaches origin station9:30- sorting according to destination begins9:41- train arrives 10:21- train arrives at hub station 11:05- tiffins are loaded into respective trains for the final destinations 11:45- train reaches the final destination station12:10- tiffins re-sorted according to their final destination 12:30- tiffin delivered at the doorstep of the clients office2:00- the reverse process starts 6:00- empty tiffins are returned

Supply Chain

OperationsExtensive railway systemSpecially designed bicycles [can carry 30-35 dabbas]

Strong Supply Chain - Coding SystemDabbawalas deliver Dabbas with only 1 error in 16 millionThe code on the lid of each dabba has following main symbols:

SAURABHVLPEX =Express tower (building name)E = Code for dabbawala at residential station12 = Twelfth Floor3 = Code for destination StationVLP = Ville Parle9EX12 = Code for dabbawalas at destination3ANUE9EX12

Increasing ComplexityDelay in the pickup of a single Dabba may result in the delay in the delivery of thousands of Dabbas

The growing number of vehicles slows down the speed of the Dabbawala

In the anxiety to ensure on-time delivery, many Dabbawalas end up breaking traffic rules, also traffic police personnel dont stop them as they know the importance of their time.

Honest to their commitment, Dabbawalas dont stop their services even in extreme weather conditions.

SWOT Analysis of DabbawalasStrength:Simplicity in organization with innovative service.Co-ordination, team spirit and time management.Low operation cost.Customer satisfaction.

Weakness:

High dependability on local train.

Funds for the association.

Limited access to education.

Opportunity:

Tie up with caterers to serve variety of meals.Opportunity of expenses of service in Mumbai metro and BRTs.Generating revenue by promoting other number of brands.Booking of services through internet and SMS recently started need of popularization.

Threats:

Indirect threats by fast food chains and hotels.Food courts at malls/mega structure.Flexi timing/work from home culture.Catering services offering Tiffin services.Paper food vouchers and smart cards.

Thank You!