Jasleen Kaur

E - Mail: jasleenkaur417@yahoo.com Mobile: 9876089797

Seeking Human Resource and Customer Relationship assignments with challenging and responsible position in a progressive organization where Ambition, Intelligence and Experience will be utilized to their fullest potential and enhance my knowledge to become a Valuable Asset for a company.

Career Abstracts A competent professional with 5 years of qualitative experience in Accounts &

Administration/Customer Relationship and Counselling , Operations, Human Resource Management , Office Association & Team Management.

Currently Working as Public Relation and Admin Manager – Operations (DHI). Adroit at maintaining Global standards and maximum customer satisfaction by ensuring quality &

timely services. A keen learner with strong Analytical, Interpersonal & Problem Solving Skills and Abilities teamed

with effective communication skills. Able and willing to accept high level of Responsibility. Tenacity is my Hallmark. Ability and Dedication to work hard.

Key Strengths across AssignmentsCustomer Relationship Management

Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Taking escalation calls of customers who are very hyper or agents are unable to resolve the query.

Interacting with the customers to gather their feedback regarding the products’ utilities. Maintaining cordial relations with customers to sustain the profitability of the business.

Administration

Ensuring proper implementation of policies for promoting & protecting health, safety & environment and organisational effectiveness.

Handling administrative matter in Centre, scrutinizing work/performance of other functional groups and providing assistance to improve their functioning and processes.

HR Management

TNI (Training Need Identification). Conceptualizing and effectuating training & development initiatives for employee’s productivity. Providing direction, motivation and training to the Operations team. Responsible for Recruiting, Training Executives & Information Security.

Career HighlightsAdvanced Hair Studio Designation: PR & CR Manager (June’ 2016 – Till Date)

Job Profile

To help company meet sales and revenue goals. To design plans to achieve goals and create strategies to combat potential revenue losses. To research to identify new potential clients. Creating presentations to inform potential or existing clients about their company's

products or services. Ensuring that clients are satisfied with the company at all times and will bring in repeated

business by resolving their outstanding issues.

DHI- Direct Hair Implantation Designation: PR & Admin Manager (Feb’ 2014 – Jan’2016)

Job Profile

Supervising the overall management & day to day operations of Ludhiana centre. To ensure provision of quality patient care with effective team performance. Chair and lead action committees addressing broad operational issues Reports & Analysis - Monthly & Quarterly CR (Customer Relation), Weekly Follow-ups and Feedbacks from the clientele Managing and motivating the front desk staff (including: performance management and recognition

duties). Develops and implements front desk policies and procedures.

Modern Motors- Mahindra & Mahindra Sept2012-5Jan’2014

Designation: CR Manager

Job Profile

Providing direction, motivation and training to the Operations team, ensuring optimum performance and productivity.

Meeting with prospective clients, providing them with the necessary information about the product and services etc and maintaining high standards of professionalism.

Designing Modules to meet the needs of a diverse clientele. Responsible for recruiting & training executives & Information security. Conducting interviews, maintaining tasks, records, payrolls, workshop role. Maintaining records for products usage, attendance etc. Leading a Team of 10 - 12 Sales and CR Executives.

Income Tax & Consultancy Office June 2011-Aug 2012

Designation: Manager- Front Office & Co-ordination

Job Profile

Filing of VAT, CST, Income Tax Forms. Co-ordinating with Staff on issues relating Tax payments and making reports. Leading a Team of 5 -6 Office Executives. Managing Accounts.

Growth Path: Promoted Designation: Manager – Front Office & Co-ordination (December 2011-August 2012)Designation: Office Associate & Co-ordinator (June 2011-November 2011)

Educational Profile Technical Credentials:

Training in enhancement of Language & Oratory Skills in School. 6 Months Training in Recruitment & HR Management. 1 Year Professional Course in Computer Basics (MS Office, Outlook, Windows & Internet

Applications) from IITE, PTU. 1 Year Course of Effective Communication & Personality Grooming from PU. 3 Months Training in Academic Counselling from IITJEE Institute, Kota. 7 Days Training for DHI Administration and PR Management , making PPT’s, Brix Software and

Session Reports, Chandigarh.

Academic Credentials:

M.Com from Punjab University P.GD in Business Administration (Pursuing) B.Com from GNG College, Model Town, Ludhiana under Punjab University 12th from PSEB Matriculation from CBSE

Achievements

Appreciated as a “Faculty” in the Workshop on “Let us Create Customer Delight” Appreciated for “Excellent performance” as Manager – Front Office & Co-ordination.

Co-Curricular Activities Actively Participated in Blood Donation Camp, Held at GNG College. Participated in Leadership Development Programme in College. Actively attended all seminars related to Intellectual Growth of a person.

Conferences & Seminars

International conference on the topic of Communication Skills, at GNG College. Educational Conference on ‘THE PSYCOLOGY’ of Human.

Personal Details

Date of Birth : 18th July

Marital Status : Single

Sex : Female

Linguistic Knowledge : English, Hindi & Punjabi

Address : HM- 173 Jamalpur Colony, Focal Point, Ludhiana - 141010

Date: Place: Ludhiana

Jasleen Kaur