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PPG- survey analysis Chepstow Gardens Medical Centre . How many people participated?. 41 40 3 not indicated sex. What ages participated?. < 18: 0 18-24:3 25-34:6 35-44:8 45-54:19 55-64:14 65-74:19 75-84:14 >85:1. Ethnicity. When were you last seen?. - PowerPoint PPT Presentation
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PPG- survey analysis
Chepstow Gardens Medical
Centre
How many people participated?
4140
3 not indicated sex
What ages participated?<18: 018-24: 325-34: 635-44: 8
45-54: 1955-64: 1465-74: 1975-84: 14
>85: 1
Ethnicity
39
2
33
1 9
Number of people
whitemixedasianchinese/otherblack
When were you last seen?
3 Months 3-6 Months >6 Months Never0
10
20
30
40
50
60
70
80
69
105
0
Preferred ways of booking appointments
In Person By Telephone Website No Preference0
10
20
30
40
50
60
70
80
29
67
158
Awareness of Practice Website?
YES 50%
NO 46%
Are you satisfied with the following:
Getting through on the
phone
Speaking to a doctor on the
phone
Speaking to a nurse on the
phone
obtaining test results by
phone
0
10
20
30
40
50
60 55
2923 25
15
4 589 8
1216
3
1613
10
GoodSatisfiedFairly EasyNot EasyDifficult
Reasons for not being able to get routine appointments
No Ap-pointments
Times didn’t suit
Doctor Didn’t suit
Another0
2
4
6
8
10
12
14
16
1816
5
3
5
Are you easily able to get into the building?
96% Yes4% No
Are you overheard in the reception area?
Yes but I don’t mind:69%
Yes, I am not happy:17%
No: 14%
Are reception staff helpful?
Yes: 81%
No:7%
Unsure:12%
Are you seen on time?
61% yes 2% no (unacceptable delay)
34% no (acceptable delay)
Do you have to wait more than 2 working days for your prescription to be ready?
78% no22% yes
Happy with open hours?
YES 92.8%No 7.2%
Satisfied with the consultation? (nurse & doctor)
020406080 70 71 72
60 5870 72
57
9 7 6 11 197 7
171 1 1 0 1 1 2 1
GoodSatisfiedPoor
Overall, are you satisfied with the care?
95.29% Yes
4.71% No