PowerPoint Presentation · FaceTime Facebook Real-time Store and Forward VS. Hearing Care Anywhere SYSTEM REQUIREMENTS Professional •Fitting computer •Inspire 2020.1 •Hearing

10/13/2020

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Hearing Care AnywhereRemote Programming Just Got Better

WELCOME TO

For technical questions or log-in information please contact Vincent Santana at 0413 834 718 [email protected]

Options for audio include computer speaker or dial-in at 02 8518 1923 / Access Code: 133 255 3645

Hearing Care AnywhereRemote Programming Just Got Better

WELCOME TO

For technical questions or log-in information please contact Vincent Santana at 0413 834 718 [email protected]

Options for audio include computer speaker or dial-in at 02 8518 1923 / Access Code: 133 255 3645

The webinar will start in..

HOUSEKEEPING

WebEx Control Panel

If not using speakers and you haven’t already, please call into the call center number 02 8518 1923 and enter access code 133 255 3645

Please be sure to keep microphones muted

If you have any technical issues, please contact Vincent Santana at [email protected] or call him direct at 0413 834 718

If you have any questions, please type them in the chat box. You can view the chat box by clicking the chat bubble at the bottom of your screen

ENDORSED SESSION

This Session is endorsed for ACAud, AudA and HAASA points

You must stay logged on for the full session

AudA members must complete a 10 questions quiz with a passing score of 70% as well as your CPD Reflections and Evaluations

ACAud, HAASA and NZAS members must complete the quiz to receive full points.

LEARNING OBJECTIVES

Describe how to set up the Hearing Care Anywheredashboard

Identify how to enable remote programming in theInspire software

Describe how to utilize the new synchronous featureof Hearing Care Anywhere RIC RRIC 312 BTE 13Micro RIC 312Custom ChargerITE R

2000 | 1600 | 1200 2400

ITC R

2400 | 2000 | 1600 | 1200 | *1000

*1000 available for BTE 13 only

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For AllPremium2400 2000 | 1600 | 1200

PREMIUM | 2400

ADVANCED | 2000STANDARD | 1600

BASIC | 1200Edge Mode

Thrive Care app

Fall Alert

Translate

Thrive Assistant with Voice Commands

Self Check Auto Baseline

Transcribe

Brain and Body Tracking

CROS System*

Tap Control

Reminders

Hearing Care Anywhere

Auto On/Off

IntelliVoice (iOS only)

Multiflex Tinnitus Pro

Find My Phone Voice Command

REM Target Match

Live Sessions forHearing Care Anywhere

Transcribe


CROS System*

Tap Control

Reminders


Auto On/Off

Find my Phone Voice Command

Thrive Assistant Voice Commands


REM Target Match


NEW


CROS System*

Tap Control

Reminders


Auto On/Off

Find my Phone Voice Command

Thrive Assistant Voice Commands


REM Target Match


NEW


CROS System*

Tap Control


Auto On/Off

In-App Purchasefor Reminders


REM Target Match


NEW

NEW

Telehealth application for remotehearing aid programming adjustments


Benefits of Remote Programming

Increase Access to Care

Improve Continuity of Care

Increase Patient Engagement

Improve Patient Outcomes

Increase Patient Satisfaction

Reduce Costs

STARKEY CONFIDENTIAL

Synchronous Real TimeLive contact between provider and patient

Approaches to Remote

Programming

STARKEY CONFIDENTIAL

Patient Submits When Convenient

Provider Answers When Convenient

Asynchronous Store and Forward

Approaches to Remote

Programming

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• Requires an appointment

• Provides real-time audio and visual engagement

• Multiple needs may be addressed at one time

• Reimbursement

• Required by some organizations

• Does not require an appointment

• Shorter wait times

• Compare current and new settings in applicable environments

• Collaboration with colleagues or students prior to making adjustments

• Concurrent video or phone call is possible

REMOTE ADJUSTMENTSLIVE SESSIONS

FaceTime FacebookStore and ForwardReal-time

VS.


SYSTEM REQUIREMENTS

Professional• Fitting computer• Inspire 2020.1• Hearing Care Dashboard• Internet connection

Patient• 2.4 GHz Thrive platform hearing aids• Smart device• Thrive Hearing Control App• Internet connection (cellular or wifi)

iOS and Android Compatible• iOS: iPhone/iPad/iPod devices supporting iOS 14 or higher• Android: A variety of devices are supported

• Allows both hearing aid users and professionals to manage hearing aid adjustments at their convenience

• Available in all styles of Livio Edge AI, Livio AI and Livio hearing aids

• Compatible with all iOS and Android smart devices supported by the Thrive Hearing Control app

Asynchronous Remote Programming

Remote Sessions

Ron Swanson

A new remote programming feature that leverages live video chat and remote hearing aid adjustments in real-time.

Live SessionsSynchronous Remote Programming

Live Sessions

• Allows for real time hearing aid adjustments using a two-way audiovisual link between the professional and the hearing aid user

• Available in all styles of Livio Edge AI, Livio AI and Livio hearing aids

• Compatible with all iOS and Android smart devices supported by the Thrive Hearing Control app

Synchronous Remote Programming

NEW

Requirements to Use Hearing Care Anywhere

Hearing Care Dashboard(Both or Live Sessions selected)

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Remote Programming Enabled in the Hearing Aids

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Remote Programming Activated in the Thrive App

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• Professional control panel for answering and managing remote programming requests

• Variety of administrative tools for managing and analyzing use of the feature

• Flexibility to meet the needs of each office/organization through setup and grouping

Hearing Care Dashboard

1 Dashboard Set Up/Office RegistrationOpen Inspire, navigate to the ‘Get Started’ screen and click on ‘Remote Programming’.

Click on the ‘Log In’ button to configurethe Hearing Care Dashboard.

Dashboard Set Up/Office Registration

• A valid email address for each administrator/professional

• Your Starkey account number(s)

• Practice names, addressesand phone numbers

• Office hours

Click ‘Start setup’ to create the Hearing Care Anywhere Dashboard for your practice and follow the prompts.

What You’ll Need Follow theStep-by-StepPrompts

If only Live Sessions or Remote Adjustments is chosen, the entire

organization will be required to use the same application.

The type of remote programming cannot be personalized for the

professional or the location.

Hearing Care Dashboard(Both or Live Sessions selected)

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May be done remotely or with the hearing aids connected to Inspire

Enable Remote Programming in the Hearing Aids

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Without Accessto Patient

Database File

With Access to Patient

Database File

The code must be unique for each patient – do NOT reuse codes

INSPIRE

Enabling HCA Connected to Inspire

• Open Noah (or other database), select the patient’s name and launch Inspire

• Click on Tools and choose Generate Remote Programming Code from the menu

• Provide the patient with a unique code valid for 3 days

INSPIRE

Enabling HCA NOT Connected to Inspire

NOTE:This is also applicable when a databaseor a specific patient file is not available

The unique remote programming code generated in Inspire must be entered into the Thrive app to establish a secure connection between the professional and the patient

Activate Remote Programmingin the Thrive App

3Download the Thrive App

Download the Thrive Hearing Control app

from the Apple App Store or from the Google Play Store

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Tap ‘HearingCare Anywhere’

Tap ‘Sign In’

Establish Secure Cloud Connection

Tap the Settings Menu icon

Sign In or Createan Account

Tap ‘Add aprofessional’

Enter the remote programming code generated in Inspire

Tap ‘Accept’ Professional appears in App

Establish Secure Provider Connection

The unique remote programming code generated in Inspire must be entered into the Thrive app to establish a secure connection between the professional and the patient

Activate Remote Programmingin the Thrive App

3 Good-To-Know• Information about the practice location

assigned by the Administrator will appear in the Thrive app

• Office hours may be customized foreach professional

• Patient can call the office by tappingon the phone number

Submitting an Adjustment Request

Sending an Adjustment Request

• Tap the Settings Menu icon

• Tap Hearing Care Anywhere

• Tap Send Adjustment Request

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• Steps Explained

• Instructions before beginning

• Run Self Check


• What seems to be the problem?

• When do you notice the problem?

• How severe?

• Which side?

• Which memories?


• Enter patient name

• Enter optional message for provider

• Submit request


Submitting a Quick Request

• Only allows the patient to send a message to the professional

• Quick way to initiate a remote programming session during a phone/video call

Using Live Sessions


Hearing Aid User

• The hearing aid user will receive a banner notification (if enabled) letting them know the professional has entered the live fitting session.

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Hearing Aid User


• They can join the session by tapping on the banner notification or by navigating to Hearing Care Anywhere under the Settings Menu icon in the Thrive app and tapping on ‘Join Live Session’.


Hearing Aid User


• They can join the session by tapping on the banner notification or by navigating to Hearing Care Anywhere under the Settings Menu icon in the Thrive app and tapping on ‘Join Live Session’.

• They will see ‘Connecting to Professional’ when waiting for the provider to enter the session


Hearing Aid User

Display

The hearing aid user will see the professional in the larger frame on their smart device and themselves in the smaller frame.

A/V Controls

• Enable/Disable Camera

• Mute/Unmute Microphone

• End the Call

HCA Dashboard for Live SessionsSynchronous Remote Programming

Professional

There are two tabs in the Hearing Care Anywhere Dashboard for Live Sessions

Clients and History


Professional

All hearing aid users with Hearing Care Anywhere active in their Thrive app will populate under the ‘Clients’ tab in the HCA Dashboard.

Scroll through the list or use the search boxto find a specific individual.


Professional

Device detailsGreen dot indicates the hearing aid user has joineda live programming session from their Thrive app Start Fitting

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Professional Displays and ControlsSynchronous Remote Programming

ProfessionalDisplay

Once the hearing aid user joins the session, the professional will see the Inspire software and a video display on the right side of the screen that includes the connection status of the hearing aids.

The hearing aid user will appear in the larger frame, and the provider will appear in the smaller frame.

A/V Controls

Both hearing aids connected

Left hearing aid disconnected

• Enable/Disable Camera

• Mute/Unmute Microphone

• Access Settings to choose microphone and camera

• End the Call

Live Sessions Audio

The professional will hear the hearing aid user through their computer audio.

PROFESSIONAL

AppleThe hearing aid user will hear the professional through their hearing aids in the memory environment selected by the provider.

AndroidThe hearing aid user will hear the professional through their phone in the memory environment selected by the provider.

HEARING AID USER


Professional

Organized in chronological order ofwhen adjustments were made with the most recent session on top (default view)

Click on any of the column headers tosort by that variable: Name, Professional, Time or Duration of session

Demo

Live Sessions

Disconnected(exclamation point)

Updates in progress(three dots)

Everything is up to date(checkmark)

Changes ready to sync(double arrow)

Sync Button States

• Once connected, make the necessary programming adjustments

• Press the Sync button (hearing aid icon) under the A/V display to save new settings to the hearing aids so the patient can experience them

• Hearing aid user will automatically be movedto the memory environment chosen by the professional

• Hearing aid user cannot use their Thriveapp or user controls during a Live Session

Good to KnowLive Sessions

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Questions

Judy Grobstein, AuD-FAAA, [email protected]

QuickTips

Resources

Learn More

Inspire 2020.1: Programming Software Walkthrough and Product Updates

Tuesday 3 November 2020

Tinnitus Management: Like Nothing Else, From No-one Else

Tuesday 1 December 2020

Learn More

www.starkeylearninghub.com.au

Endorsement NumbersACAud Endorsed: 202075 (2 CEP points)

AudA Endorsed: CPD2021 038 (Category 1.2) (1 CPD point)HAASA Endorsed: CPED2020-2021 (2020-044) (1.5 CPED points)

Thank You

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Documents

PowerPoint Presentation · FaceTime Facebook Real-time Store and Forward VS. Hearing Care Anywhere SYSTEM REQUIREMENTS Professional •Fitting computer •Inspire 2020.1 •Hearing