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Securing Instant Messaging and Unified Communications and Collaboration.
Maximize UC22 ROI without Compromising Security, Management or Compliance
Introducing FaceTime
Longest track record in the IM industry– Founded in 1998; Privately funded– 200 employees (90+ in R&D)– Global Ops – California, India, Europe, Asia
Leader in Security, Control and Compliance for Unified Communications– #1 in market share five consecutive years– 1000+ customers; 3M seats under management– 9 of top10 US Banks– Reserve Bank of New Zealand
Strategic partnerships with IBM, Microsoft, and the Public IM network vendors including MSN, AOL, Yahoo, Google, Skype etc.
Some reasons for delayed decision / deployment
Non–Compliance Exposure
Corporate Acceptable Usage Policies, FSA, SOX, SEC 17a, NASD,
HIPAA, GLBA
Liability, Freedom of Information
Companies Act 2006, MiFID
Credit card #, NI#, Patient Health Info,
Company Intellectual Property
Information Leakage
Increasingly Complex• Worms/
viruses• email
channels• Ego-driven• Network
downtime• SPAM
• Worms/viruses
• email channels
• Ego-driven• Network
downtime• SPAM
• Spyware/botnets/rootkits
• Greynet channels
• Profit motivated• Stealthy
behavior• SPIM
• Spyware/botnets/rootkits
• Greynet channels
• Profit motivated• Stealthy
behavior• SPIM
77
1008
0
200
400
600
800
1000
1200
2004 2007
Growth in IM/P2P threats
So what did (and do) we do for Email?
SECURITY
Anti-VirusAnti-SPAM
CONTROL / FILTERINGFile Size / Type Policies
Inbound / OutboundLexical Analysis, Ethical
Boundaries / Group to Group policies.
Disclaimers
COMPLIANCEReporting
Logging / ArchivingAuditing / Discovery
Data IntegrityExporting
Policies
Why is UC and IM any different...?
SECURITYAnti-VirusAnti-SPAMAnti-SPIM
CONTROL / FILTERINGModality Control
File Size / Type PoliciesInbound / Outbound
Lexical Analysis, Ethical Boundaries / DisclaimersGroup to Group policies.
COMPLIANCEReporting
Logging/ ArchivingAuditing / Discovery
Data IntegrityExporting
Policies
Companies are Responding by Deploying Unified Communications
Companies starting to roll out EIM Deployments increasingly include other UC modalities
Security and compliance are key concerns
… Resulting in a Heterogeneous Environment
Unified Communications Today – Heterogeneous Silos
Workspace Client IM Client Email Client VoIP Client Conf Client
Identity (Active Directory)
Presence
Policy
Reporting
Presence
Policy
Reporting
Presence
Policy
Reporting
Presence
Policy
Reporting
Presence
Policy
Reporting
Ad-hoc
FaceTime’s Vision of Unified Communications
Security
Presence, Identity &
Federation
Policy &Management
Reporting
Compliance
Regulatory Compliance– NASD, SEC, FERC regulations mandate archiving and review of
all communications– PCI, HIPAA regulations mandate tight control over confidential
information eDiscovery
– FRCP allows all ESI to be discoverable in federal courts Information Control
– Control information flows across myriad channels such as IM, P2P, Web 2.0
– Enforce communication boundaries in contact centers, on trading desks, etc.
Security– Block malware and SpIM especially across multiple channels and
federation boundaries
“Must-Have” Requirements for Unified Communications
FaceTime
Enabling businesses to leverage the benefits of UC2 by delivering enterprise-grade solutions that provide management, security and compliance
across the broadest set of consumer and enterprise collaborative applications
Content Control /SecurityContent Control /Security
Compliance & DiscoveryCompliance & Discovery
Management & ReportingManagement & Reporting
Application Visibility / ControlApplication Visibility / Control
FaceTime Complements IBM Sametime
Day Zero worm blocking & anti-spIM
Data loss prevention
Global, group and user-level controls
IP-address based controls
Leverage existing AV infrastructure
Real-time content filtering, scanning, and blocking
Multi-network support to help during transition to PIC and Sametime
Standardization and enforcement of Sametime
SECURITY
How does this help sell more licences for IBM
Deployment is key!– Some customers will not consider deployment without addressing
security and / or compliance concerns.
– Other customers may pilot, but never fully deploy.
– If customers deploy even basic services, additional licences / functionality can be sold.
FaceTime can support the IBM sale through:– Supporting the business justification by demonstrating the scale of public
real time applications already in use (visibility) Standardisation on an enterprise platform and control of the public apps
– Address security, management, control, compliance and reporting concerns when considering Sametime.
Allows consistency of policy across email and UC2
– Federation projects – alleviating security concerns when connecting to external partners and the public networks.
FaceTime has a unique integration with the Sametime Gateway.
Don’t let any of the following stop / delay your deal
Concerns– Over management and control of public / consumer IM applications
– On how to apply corporate policy for electronic communications to the Sametime environment.
– Over compliance - archiving Sametime conversations for discovery, or exporting to a corporate archive platform
– Over how to secure an external federated connection using the Sametime Gateway.
– Over how to control users when utilising the different modalities in UC2 (IM, file transfer, voice, video, web conferencing)
– Management / User reporting of all activity across the Sametime environment.
FaceTime solutions address all of these concerns– If any of the above are delaying / stalling your deal, involve FaceTime.
Customer and Project examples
Example Customers:– HSBC (235k)- global Sametime compliance and archiving
– Swiss Re: (4k) - Sametime archiving to IBM archiving platform
– BNP Paribas UK (5k) – Sametime & PIM archiving to AXSOne archiving platform
– Societe Generale (18k) – Sametime & PIM management and archiving
– GlaxoSmithKline (60k) – Sametime & PIM security via Sametime Gateway
Other Projects:– Intesa San Paolo (10k-80k) – Sametime security, and compliance for internal
deployment and external federation to customers.
– Sumitomo (2k) – Sametime security / compliance
– SITA (4k) – Sametime & PIM security for federated connections via ST Gateway
– Zurich Insurance – Security for Sametime federation to outsource providers.
How the FaceTime team can support you
In the Sales Process– Joint campaigns / events
– Joint presentations / sales visits
– Product Demonstrations / evaluations / technical reviews
Documentation– www.facetime.com/sametime
– Datasheets FaceTime IMAudtitor for Sametime and Sametime Gateway. FaceTime Unified Security Gateway
– Whitepapers Securing Unified Communications: From Consumer-Based IM to
Enterprise Collaboration and Beyond FaceTime solutions for IBM Lotus Sametime
– FaceTime Quick Reference card for IBM Lotus teams
FaceTime is Mission Critical for Large Enterprises
Financial Services &Insurance
Manufacturing &Consumer
Technology &Telecommunications
Over 1,000 customers and 5 Million seats deployed
Energy & Healthcare