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Contact us today to find out how Powerdial can add real value to your business.
Tel: 0191 527 5000 [email protected] www.powerdial.co.uk
Services
Support youcan trust
...delivering telephony maintenance, engineeringand professional services Nationwide
Contact us today to find out how Powerdial can add real value to your business.
Tel: 0191 527 5000 [email protected] www.powerdial.co.uk
Services
Welcome to PowerDial
Working closely with leading vendors enables Powerdial to specifi cally cater for customers’ICT support requirements. Industry accreditations and a competitive pricing model allow us to deliver enhanced support services without compromising on quality whilst providing our customers with a single point of contact.
We are committed to providing not only the highest standard of services delivery, but also the largest network of support and strongest levels of skills sets.
your Partner of Choice
With service excellence at the heart of our business, Powerdial is a fully independent telephony services provider. With over 150 engineers and technical support staff nationwide, PowerDial can act as an extension to your own operational ICT department.
Building on years of industry and technical experience, Powerdial has the skills, scale and capabilities to provide first class traditional, IP-based carrier and engineering services.
Our route to market is through strong working partnerships as we are 100% customer focussed, with our services packaged for cost-effectiveness. Powerdial provides support to customers across a wide range of vertical markets from fi nance, legal, construction, retail, government and leisure.
PowerDial -your Partner of Choice
Powerdial are your extended ICT services arm that enables you to provide quality SLA-driven telephony maintenance support cover to your systems & users.
Contact us today to find out how Powerdial can add real value to your business.
Tel: 0191 527 5000 [email protected] www.powerdial.co.uk
Services
All of our services aredelivered across the UK and Ireland.
By partnering withPowerDial you canbuild on your ownin-house capabilitiesto provide agilityand fl exibilitythrough extended,value added support services.
Over 150Engineering
and TechnicalSupport Experts
Nationwide
PowerDialyour Partner of Choice
Core Portfolio
Contact us today to find out how Powerdial can add real value to your business.
Tel: 0191 527 5000 [email protected] www.powerdial.co.uk
Services
PowerDialvendor portfolio
PowerDial can offer customised service levels. For more information, please contact your Account Manager on [email protected]
PowerDial maintained systems
Avaya IP Offi ce 403 / 406 / 412 / 500
SDX 60N / 180 / 420N
Ericsson BP50 / 250
Intertel 5000
LG LDK / GDK / NEXER / IPECS
Mitel SX2000
Mitel 3300
NEC DXE / XN120 / SV8100
Nortel Modular / Compacts
Nortel BCM 150 / 250 / 50 / 400 / 450
Panasonic KXT / KXTA / KXTD
Samsung 7100 / 7200 / 7200 Lite
Samsung DCS Series
Samsung Offi ceserv 7200
Siemens Hicom 110 / 112 / 118
Siemens Hicom 120 / 125 / 130 / 151
Siemens Hipath 540 / 3300 / 3350
Siemens Hipath 3500 / 3550 / 3700 / 3750 / 3801
Siemens ISDX
Telerad C / IS 128 / 1000 / 32 / 400
Toshiba DK16 / 24 / 40 / 280
Toshiba CT / CTX
Contact us today to find out how Powerdial can add real value to your business.
Tel: 0191 527 5000 [email protected] www.powerdial.co.uk
Services
PowerDialservice level agreements
1: Does not include statutory public holidays. 2: Normal offi ce hours. 3: Field engineer en route within contracted hours after fault has been identifi ed as requiring site visit. 4: Equipment covered under contract only.
Tailored SLAAs per contractAs per contractAs per contractAs per contractAs per contractIncludedAs per contract
Premium SLAMonday - Sunday 24 x 71
1 Hour< 4 hours2
< 8 Hours2
4 HoursIncludedQuarterly
Enhanced SLAMonday - Friday 9.00am - 5.00pm1
1 Hour4 hours< 16 Hours8 HoursIncludedBi-Annually
Coverage Hours
Response Time for Major FailureResponse Time for Minor Failure
Response Time for MACField Engineer Tasked Within3
Hardware Replacement4
Periodic Romote Health
Coverage Hours
Response Time for Major FailureResponse Time for Minor Failure
Response Time for MACField Engineer Tasked Within3
Hardware Replacement4
Periodic Romote Health
Coverage Hours
Response Time for Major FailureResponse Time for Minor Failure
Response Time for MACField Engineer Tasked Within3
Hardware Replacement4
Periodic Romote Health
PriorityMajor
Minor
MAC
DescriptionAny failure of equipment, software or communications which results in more than 25% of user’s loss of service.
Problems impacting less than 25% of users which do not result in a total loss of service, but nevertheless results in diminished system performance.
Planned intervention, simple soft moves, additions and changes or request for information.
case priority
Services
...delivering telephony maintenance, engineeringand professional services Nationwide
PSLA
O
PowerDial | The Studio | Hawthorn | County Durham | SR7 8RPPowerdial Services Limited | Company Registration Number: 2796602
contact:
www.powerdial.co.uk
0191 527 5000
