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POSITION DESCRIPTION – PD036 State Data Administrator

Full Time, Fixed Term

A. CONTEXT, PURPOSE OF THE ROLE AND OPPORTUNITY:

About us The Aboriginal and Torres Strait Islander Legal Service (Qld) Limited (ATSILS), is a community-based public

benevolent organisation established to provide professional and culturally competent legal services for Aboriginal

and Torres Strait Islander people across Queensland. The founding organisation was established in 1972. We now

have 25 Queensland offices and more than 220 personnel.

Our Vision is to be the leader in the delivery of innovative, professional and culturally competent legal and other

support services. Our Mission is to foster productive community and stakeholder relationships and partnerships to

deliver quality legal assistance and representation, community legal education and early intervention and

prevention initiatives which uphold and advance the legal and human rights of Aboriginal and Torres Strait Islander

people. Our Values are centred on Care, Share and Respect.

Purpose of the role To provide consistent high quality client data reports and analysis for internal decision making and external

reporting compliance purposes. This is achieved by the systematic collection, review and analysis of client data

received from all offices within the organisation at periodic intervals.

The State Data Administrator is also required to provide training and support on the client database management

system to all staff within the organisation, especially those involved in data entry in each office across the state.

Opportunity You will have the opportunity to develop your organisational, planning skills, working closely with senior

management, legal practitioners and other members of the administration team across the State to co-ordinate

client data reporting on a periodic basis.

You will also gain a greater understanding of the workings of the various areas of law within the organisation and

build interpersonal communication and networking skills across a broad spectrum of internal and external

stakeholders.

B. REPORTING STRUCTURE:

Duties are performed under the ultimate guidance and direction of the Chief Executive Officer, with regular

reporting to the Principal Legal Officer, and for the majority of duties to the Chief Financial Officer (CFO).

Position Description: State Data Administrator PD36_0118

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C. SELECTION CRITERIA:

ESSENTIAL CRITERIA (6)

Values: Alignment to the values and vision of the organisation and an appreciation of and sensitivity to the challenges our clients have faced and continue to face in their right to and fight for justice and equity.

Qualifications and Experience: A minimum three (3) years’ experience in a services environment as a data administration officer, with a diploma in database management (or business administration with a strong database management, analysis and reporting focus). ICT data analyst certification will also be well-regarded. Applicants without tertiary qualifications but an equivalent 6 years’ full-time work in a centralised head office environment with 2+ years’ experience in database management, analysis and reporting, will also be considered.

Database administration:

• Understanding the workings of the client database system; its uses and capabilities and the relationship with service delivery and reporting;

• Contribute to any database improvement initiatives, upgrades or other database related projects;

• using Microsoft Office suite (eg. Excel and Word) to provide analysis and reporting of data output on a regular basis;

Database co-ordination and reporting:

Experience in planning and co-ordinating data collection from multiple sites; reviewing and extracting client data reports for a range of internal and external stakeholders;

Communicate effectively with all stakeholders on database reports and compliance issues;

Demonstrated ability to provide hands on or remote support with respect to the client database with team members across the state;

Ability to work unsupervised in a statewide team environment to meet reporting deadlines.

Training and feedback: Experience in providing on-the-job training and confidential feedback to promote quality improvements with staff of varying skill;

Security and safety: a willingness to undergo a criminal record check to achieve and retain a National Police Certificate (Australia-wide Disclosable Criminal History).

Candidates may be required to disclose misconduct (criminal convictions, prosecution investigations etc.,) that prevent an ATSILS Security clearance in relation to any conviction for fraud or other dishonesty related criminal offences. To this end, a preferred candidate must be prepared to consent to a criminal history check being conducted (if requested). Note: A criminal history does not automatically preclude selection for interview, and a preliminary check can be discussed with the HR Manager after a candidate has been shortlisted for interview.

DESIRABLE CRITERIA (3)

Queensland Driver licence and capacity to drive in traffic without incident

Experience in an Aboriginal service, Aboriginality and /or Torres Strait Islander identification

Experience in data cleansing and migrating data from server-based to a cloud-based environment highly regarded, as is experience working with Microsoft Sharepoint® using Office 365.

Please apply online at ATSILS Recruitment www.atsils.org.au/job-vacancies.

Position Description: State Data Administrator 036_0118

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D. CORE DUTIES

Co-ordinate on a State-wide basis the collection, review and analysis, storage and maintenance of client service data for reporting to internal and external stakeholders;

Prepare periodic organisation-wide reports from the client Database System for review, and submit in accordance with the organisation’s Contract for Service with the Commonwealth Attorney General’s Department;

Provide administrative, compliance and quality-management support to all users within the organisation;

Disseminate information on all updates to data entry officers across the State and follow through on data anomalies, feedback or enquiries;

Work with ATSILS personnel (including consultants) on client database system reviews, data analysis guidance and the development of training resources;

Co-ordinate the security and archiving of client files in Brisbane and the offsite maintenance and upkeep of other records of the organisation and provide guidance to other offices on file closure and archiving processes; and

Perform other administration duties as required by the CFO and PLO.

E. TEAM, COMMUNICATION & QUALITY IMPROVEMENT DUTIES

Undertake study or training which might be determined by the Executive, and contribute to the professional development of other team-members as required;

Provide procedural education, (for example through one-on-one or small group training to Data Entry officers across the State, or participate in briefings); and participate in the evaluation of such training or any operational/training resources produced (eg. data dictionary of terms and definitions, online education system developments);

Take part in workplace health and safety compliance initiatives and support other team members to do the same;

Contribute to a supportive team environment, through open and respectful communication, and work flexibly helping out the team when there are competing workloads or demands especially during staff absences;

Provide confidential feedback to the Executive when requested regarding the achievement of ATSILS Case Management Standards and other quality reporting targets relative to data management; and

Participate in annual appraisal of own work, and attend and document regular supervision sessions with the staff to whom you report.

Position Description: State Data Administrator 036_0118

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F. CORE COMPETENCIES

Your performance will be evaluated on the following facets:

• Ability to develop an understanding of our Aboriginal and Torres Strait Islander community and to apply this understanding in providing a culturally competent service to our internal and external stakeholders;

• Ability to acquire an understanding of the client database, it’s applications and capabilities;

• Capacity to map, analyse and present accurate, reliable and timely reports from the Client database system for internal and external users;

• Ability to communicate in a clear, supportive and professional manner with both internal and external parties and ability to maintain confidentiality where required;

• Ability to provide training and support services to members of staff who use the Client Database system;

• Ability to plan and prioritise work schedules amidst competing deadlines in a busy team environment;

• Responsiveness and ability to exercise both initiative and compliance when dealing with Workplace Health and Safety, asset protection and security;

• Respect for organisation policy and procedure.

G. ATSILS Qld Contract and Location

• This position attracts a remuneration package and conditions as per the ATSILS Contract. The starting

gross salary is based on a full-time wage from $75,000 (plus superannuation and leave loading) and ranges

well above this figure dependent upon experience and qualifications.

• Our standard fixed term contract is offered, subject to performance and funding currently to 30 June

2020. Additionally, under ATO regulations, we offer an optional tax-free salary sacrifice threshold which

considerably reduces taxable income.

• ATSILS offers study leave, for approved work-related courses after a qualifying period.

• The Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd adheres to the tenets of Equal Opportunity

Employment.

Location: Brisbane

For further information please contact: Human Resources Manager Aboriginal & Torres Strait Islander Legal Service (Qld) Limited (ATSILS) ABN: 11 116 314 562

T: (07) 3025 3888 Fax (07) 3025 3800 E: careers@atsils.org.au www.atsils.org.au A: Level 5, 183 North Quay, Brisbane, Queensland, Australia M: PO Box 13035 George Street, Brisbane Qld 4003

ATSILS acknowledges with appreciation that this position is funded by the Australian Government

via The Commonwealth Attorney-General’s Department.