Portman Travel – The business travel experts

Portman Three Sixty

Portman is

• UNIQUE

Who we are

£275m

turnover

Technology

innovators Largest Global

network

IIP (Gold) & ISO

certified

56 Years

In business

• Aberdeen

• East Kilbride

(Specialist services)

• Edinburgh

• London Chertsey

(Head Office)

• London City

• Manchester

• Motherwell (Finance

Centre)

• Newcastle (Specialist

Services)

• Stoke (Support

services)

• Amsterdam

• Tralee,

Ireland

East Kilbride Specialist Services

Portman Twenty Four

Portman online Air fares unit

Portman medical

Executive leisure

Portman Club

Conference &

Events

Where we are

Global coverage

85 countries

3,300 locations

23,000 professionals

$23 billion sales

Largest Global Network

KEY

Global – Radius

UK – Radius

Support services

Translation Airport parking Airport assistance &

services

Passport & Visa

services Security & health advice Chauffeur Foreign

exchange Insurance

Added value

Duty of care

management Concierge & VIP

services

Expense

management Traveller tracking & security

assistance Interactive

itinerary tool Portman Three Sixty

Online Management

Information

C02 MI, avoidance

& offset

• Conference • Events • Marine • Executive leisure

Strategic customer

management

Corporate online and offline travel

booking for: Air Hotel Rail Car Ferry

Core

What we do

Technology Solutions: Adding value and savings

Interactive real time travel

itineraries

Itineraries

Enhanced traveller tracking

product allowing

communication with

travellers

Traveller Tracking

Global intelligence with real

time travel data

Portman 360

On the go app itinerary

management with 24/7 alerts

Portman App

Bespoke customer

travel portals, branded and

tailored to suit clients needs

Portals

Market leading proprietary

technology

Portman One

What did we do…, And importantly why?

• Wanted a UK Data Centre

• Additional Data Sources – Feeding Directly into

P360 in near real time

• Single Reporting Solution

• Enhanced reports and data extracts

• Content is king – provide added value service

• Assign a project board and elect

a supplier.

• IBM Premier Analytics & Cloud

Partner

• 20+ years experience Cognos &

BI

• Travel Industry Knowledge

Migration of SOFTLAYER platform

• Moved from Amsterdam to London, Chessington

• New Datacentre is part of IBM’s $1.2bn investment in cloud

services

• Facility has more than 15,000 physical servers and offers a

full range of cloud infrastructure services that are designed

and built to perform.

• BI Data held now in UK with the privacy, security, resiliency

and control elements that Portman and its customers require

• Penetration Tests completed and low risk issues resolved.

Migration of SOFTLAYER platform

• Cloud deployment means versatility, flexibility

• Cost Effective - Pay as you use model (good for cash-flow)

• Very quick to implement

• Management and monitoring is done by and Assimil8 –

Portman can focus on the project and business.

• No-Need for costly head count of internal teams running the

architecture and infrastructure.

• Implemented Dev, UAT, Prod architecture for optimum

resilience of the solution.

Data warehouse - Integrate Various Data Sources

• Amadeus Agency Manager Bridging Files – Enhance P360 Data

• Aged Debt Files

• Client References

• Evolvi

• TBF – Dossier Number / PNR Create Date

• Travelport Hotel Content Plus (HCP) – Richer Hotel Data

• Hotel Property Ratings

• Hotel Images

• GEO Long / Lat

• Reference Points

• Evolvi – XML hand-off directly into BI System that provides enhanced rail reservation data.

• Travelport Booking Feed System (GIDS) – Automatic delivery of near real-time comprehensive PNR Data

What did we do…? Data warehouse

– Challenges reporting across a number of sources,

mapping the rules, and unifying figures and business

categories to use data from all systems.

– Data inbound uses Assimil8 tools to clean up data

– The data warehouse brings in data and builds our

reporting models which are best structured for

efficient reporting and timely response times.

– Running at approx. 30 million + records

– Historic data back to 2012.

Reporting Air Routes & Distances

What did we do…? Reporting

– Number of interactive business dashboards

– Report From Data warehouse and a real-time

reporting link in to travel booking system.

– Invoicing from Cognos, and Scheduled reports, which

email out to users

– Client Reporting Portman 360

– Few Hundred users

– New report request from clients – Made to Measure

service.

– Migrated approx. 400 finance reports from Old Cognos

to New

Defra CO2

Defra now provide aviation factors for international flights between non-UK destinations. Although this is

a relatively high level analysis it will allow Portman to use conversion factors for air travel flying

between countries outside the UK.

CO2 figures can be provided for those clients that do not wish to use Accuvio. Portman will able to

provide figures for:

• CO2 – Carbon Dioxide

• CO2e – Carbon Dioxide Equivalent - allows other greenhouse gas emissions to be expressed in

terms of CO2 based on their relative global warming potential (GWP).

• CH4 – Methane

• N2O – Nitrous Oxide

Vincenty

City location table obtained from OAG.

Calculated >2.1m geodesic distances, using

latitude/longitude (in numeric [decimal] degrees) and

Vincenty’s formula. This provides:

• Route Distance

• Route Destination

• Farthest Distance

• Sector Distance

Distances can be reported in Metres, Kilometres or Miles.

More Currency Conversions (31) – ECB (back dated for the

last 5 years)

Standard & Master Reports (1’000 reports +/-)

Various Enhancements

• New Client Reference Solution

• Amended calculations for Air High Fare Benchmark

• Amended calculation for Low Air Fare Benchmark

• Refined Master Data Extracts

• Over 190 reports successfully migrated from Cognos 7 to Cognos

10

• True Hotel Supplier Number

GIDS – Air PreTrip Reporting

GIDS – Hotel PreTrip Reporting

Future Requirements

• Travelport Booking Feed

– Union passive and live – Car & Hotel (view that combines live and passive segments)

– Master View – Report that combines Air, Car & Hotel

– Fare Quotes – Allocating Fare Quotes to Passengers & Sectors

– Enhanced Reports – Group by PNR, Full Routing, Future Spend

• Upgrade ETL BBIS – AGM into Portman Three Sixty

– Better resilience in Extract, Transform & Load and Bare Bones Integration System

– Provides auditing and monitoring capabilities

– Visual representation of data processing routes

Future Requirements

– Customised login page for different clients

– 2 Factor Authentication via text, web or mobile

– Multiple portals (Game Boards) per client, customised and branded for a specific customer

– Show analytics, data & charts within tiled windows.

– RSS & Newsfeed specific to user group/role

– Bookmarks per user

– Mobile enabled

Cognos Analytics

• Look into true analytics

• Identify patterns and behaviour in the data to

determine customer and supplier outcomes

• Bring in external data to enhance information for

correlation between business areas.

• Turn on data discovery

• Advanced Visualisation

• Predictive analytics

Architecture – Health Check

• Architecture not been upgraded or increased in 3 years

• More data added so ETL window is competing after 8pm some

days

• Code and process review required to match processes to

architecture

• Look into single points of failure in infrastructure

• Build a process to sync data & reports between development and

production

• Advanced monitoring tools for Cognos and SQL Server

Other Items

• Import & Export Routines

• Atriis

• Supplier Reporting

• Retire Old Environment

• Improved Demo Sites

• Training

Clients are saying about the solution….,

“Compared to what we used

previously, it is much faster and

more efficient and frees up so

much of my Time!!!”

What do it enable us to do….,

• Portman are now Pro-Active in that they can receive up to

the second updates about, Planes grounded, Planes with

Battery Issues.

• Rapid responses are made to clients before they know and

so they don’t need to know travel disruptions and act

accordingly.

• Reporting dashboards take 37,000 trips at a very low level

of granular data report in literally seconds.

Portman are saying about Assimil8….,

“Put simply Assimil8 are like a business partner.

They have always been there, even working with us

at Mid-night and weekends supporting our business

That level of service from a IT services company is

just unheard of!” James Baldwin IT Director