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Port In Process GuidelinesTelenor

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In Pakistan … MNP is as EASY as …

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Mobile Number Portability…

Number must be on Customer’s Name

SIM should be active before Ported In

Customer CNIC

Biometric Verification

Once a number is ported in it can not be ported out before 60 days - MSP

• 76345 = Telenor • 76300 = Mobilink • 76333= Ufone • 76313 = Zong • 76321 = Warid

Visit sales and service center for SIM collection and BVS with the PIN code received in SMS

How would customer know that his number is ported in successfully ?

Customer can visit Sales and service center till 20 days of using 667 /76XXX

CRO will guide the charges of sending SMS at short code 667 @ Rs.2+tax/ SMS

CRO will guide the charges of sending SMS at short code 667 @ Rs.2+tax/ SMS

This messages is valid till 20 days

MSISDN: 03035179479Name: Amal RaufCNIC: 37405-7907760-8IMSI: 187388731980Activation Date: 14- 05-2015Connection-TYPE-PRE

Dear Customer, welcome to Telenor, the PIN for Mobile number 03035179479 is 99999. Please visit nearest sales and service center to confirm the request

Step Wise MNP process for Customer

Write “MNP” “667” Details to 76XXX

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Port In Process Prepaid – At Backend

Mobile Operator Recipient

Generates NPR Forward to Donor Operator and send ACK to Recipient operator

PMD triggers RFS Broadcast to all CMOs along with updated RN D06YY

All CMOs to confirm back PMD with NP Activated after RN update

MSISDN at NP Activated Ported In

Accept/Reject

9 Biz hours (T1)

9 Biz hours (T3)

Execution by Recipient (TAT 9 business Hrs) Ready of MNP will trigger Termination order against the MSISDN.

24 Biz hours (T4)

NP RFS Broadcast is to be triggered by Recipient within 4 Business hours to PMD

4 Biz hours(T5)

1 Biz hour

Same steps to be followed for Port Out as NPR always initiates from Recipient End

PMD (Centralized Body) Mobile Operator Donor

Port In Process Postpaid – At Backend

Mobile Operator Recipient

Generates NPR Forward to Donor Operator and send ACK to Recipient operator

PMD triggers RFS Broadcast to all CMOs along with updated RN D06YY

All CMOs to confirm back PMD with NP Activated after RN update

MSISDN at NP Activated Ported In

Before sending Execution, Recipient operator will create a billing account against the MSISDN in CRM ( account remains in suspended mode)

9 Biz hours (T3)Ready of MNP will trigger Termination order against the MSISDN.

24 Biz hours (T4)

NP RFS Broadcast is to be triggered by Recipient within 4 Business hours to PMD

4 Biz hours(T5)

1 Biz hour

Same steps to be followed for Port Out as NPR always initiates from Recipient End

PMD (Centralized Body) Mobile Operator Donor

Accepted by Donor 9 Biz hours

Donor operator puts NPR on Hold

9 days for Non-IR 14 days for IR

Its 10:10 pm Day 2 &Number is now active with

Recipient operator

NP RFS-Broadcast

NP Activated

NP Activated

NP RFS

NP Ready

Now Recipient has 4 C-hrs to respond with NP-RFS (ready for

Service).This triggers un-suspension

pending and on-net incoming Is operational.

2ndly RN or D(xxyy) is assigned to the number

Now Recipient has 9 B-hrs to respond with

NP-ExeHere Installation Order is

created and sent into suspension modeNP Exe

NPR

NP Hold

NP Reject

NP Accept

NP Ready

NP Activated

NP Hold

NP Reject

NP Exe

NP RFS

NP Activated

NP Accept

We take an ideal prepaid scenario, where NP

accept is required to be sent

Recipient Donor

NPC CRMCRM NPG NPG

R

D

R

R

D

D

D

D

PMD

Irrespective of Product type (Pre/Post), Donor

now has 9 b-hrs to respond via NP Hold / NP

Reject / NP Accept

Now Donor has 24 C-hrs to respond with NP-Ready.

At this point, Termination Order is initiated and and services are

de-activated with current (Donor) Operator

NPC after receiving NP-RFS from Recipient will trigger RFS

Broadcast to all Operators including donor along with

D06yy All other CMOs

All CMOs now have 1 c-hr to respond with NP-Activated, that enables them to define Routing

ID D06yy at their end as well

Its 10:10 am Day 1Here We will see how exchange of messages

take place amongst Recipient, PMD and the

Donor

NPR

Telenor Mobilink

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6

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Day1

am3

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Day1

pm3

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Day1

pm3

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10 21

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Day1

am3

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121110 2

1

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Day2

am3

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Day2

pm3

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Day2pm

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Day2

pm3

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121110 2

1

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Day2

pm3

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121110 2

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Day2

pm3

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Day2

pm3

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Day2

CRM Messages Flow for Port Ins

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Controllable Rejections

R05A

R05B

R05C

R01A

R02A

R03A

R04A

R06A

R07A

Un-controllable Rejections

R08A

R08B

R09A

Name Mismatch

NIC-CNIC Mismatch

SIM # Mismatch

Contractual Obligation MSISDN Change

Not a primary number Change of Ownership

667 service not usedDisconnected Number

Blocked SIM

Balance Outstanding

MSP

All these rejections ( if applicable) will be given by Donor Operator during the porting process

Rejections

MNP Sale process through Biometric @ Sales and Service Center – High Level

• Enter MSISDN• PIN Code

• Package Plan • Product Type • Enter IMSI• Select Donor (drop down)• Enter Dealer ID• Enter Access Level

• Biometric Verification of Customer on NPR Page

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Thank you for your concentration!