8/13/2019 POM Indvidual Assignment
1/2
Pratyush Gupta
34088
POMIndividual Assignment
Taking IRMA to be a production system, the customers of it would
be the organizations and corporations
coming to recruit participants every year and producer would be
IRMA itself.
Taking into consideration first the customers perspective we
analyze various points upon which the
customers gauge the products of IRMA and their fitness of
use.
Producers perspectives
1. Rural sensitivity: incoming students to have sensitivity to
working in rural areas and awillingness to work with rural
population.
2. Accreditation: The institute should have valid accreditation
from a reputed governing body inIndia
3. Course: the course and the pedagogy being used should be of
comparable if not better standardsthan rest of the rural management
institutes of India.
4. Infrastructure: the institutes facilities for its students
and faculties alike should be conducive tofoster a learning
environment and facilitate excellence.
5. Faculties: faculties of repute and with good credentials add
a certain value of certainty andrelevance of probable products.
Customers perspectives:
1. Competency: well competent graduates with certain skill sets
to make them fit for use as ruralmanagers
2. Rural sensitivity: incoming students to have sensitivity to
working in rural areas and a willingnessto work with rural
population.
3. Ethics and moral: the recruiting organizations are inclined
towards IRMA for their students arehumble, down to earth and are
inculcated with better ethics and humility.
Fitness for use
The outgoing students of the IRMA institute should be
1. Able to efficiently invest their skills and knowledge towards
working in their respective jobs2. Able to justify the
organizations investment(cost) in them and produce expected
results3. Able to fulfill the organizations agenda whole heartedly
and with dedication
Examples of
Cost of poor qualityInternal failure cost: students not being
able to maintain a desired point score are removed from
the batch, repetitive sessions by faculties as desired by
students and also of exams or training
segments in case of failure due to delivery and performance
8/13/2019 POM Indvidual Assignment
2/2
Pratyush Gupta
34088
External failure cost: loss of reputation with earlier
recruiting organizations due to attrition of
faculties at the institute or dissatisfaction with previously
recruited students.
Cost of quality assurancePrevention: revising curriculum at
various intervals to keep them relevant, proper monitoring
ofstudents to ensure their consistent performance, consistent
faculty development programs.
Application of Demings 14 points in our Institute
1. Point 1rejuvenating the PRM program.2. Point 2taking a
special rural issues test after the basic criteria of CAT3. Point
3relative grading system with feedback and improvement.4. Point
4one entrance examination.5. Point 5Revising structure and
pedagogy.6. Point 6Faculty improvement programs.7. Point 7Guidance
Interaction of senior and junior faculties8. Point 8simultaneous
meeting of PRM with academic council.9. Point 9High continuous
faculty involvement of faculty in syllabus redesign.10.Point
1011.Point 11giving low credits to students who dont perform at
par12.Point 12continuous feedback by students.13.Point 13innovative
training programs and interactive sessions for faculties14.Point
14Involving higher bodies such as board of directors in design of
the program.
Motorolas system of Quality is based on the concept of Six
Sigma.
Define: the course structure is analyzed to identify the
problems in the current syllabus and pedagogy.
Measure: our course is pitched against those offered by other
institutes and also the standards of education
body in India. Feedback of students also taken into account
Analyze: finding out areas of improvement
Improve: new course is developed incorporating changes to meet
expectations
Control: continuous monitoring is done to ensure earlier
rectified mistakes are not being continued andquality is
maintained
