PNP HPG MOTOR VEHICLE CLEARANCE DIVISION UPDATES ON STREAMLINING AND IMPROVEMENTS

PNP MVCD’s compliance and updates

Previous (before) Current (after) Benefit

Implementation of the Electronic Payment Portal (EPP) system by Motor Vehicle Clearance Office/ Division

Applicants of motor vehicle clearance have no better or faster option to pay the motor vehicle clearance fees to Land Bank of the Philippines.

Applicants can now pay the motor vehicle clearance fees by using the EPP System.

- Faster - Easy and Comfortable on the part of the applicant - stress free transaction - Contact to fixer/s is eliminated

Strict implementation and monitoring of the policy that application for Motor Vehicle Clearance Certificate (MVCC) of single transaction by a Walk-in applicant should be released within two (2) working hours.

Walk-in application of motor vehicle clearance waited for three days before receiving his/her applied Motor Vehicle Clearance Certificate(MVCC)

Applicant of MVCC can now wait a shorter time. The applicant can received his/her applied MVCC within two (2) working hours.

- Faster - Easy and Comfortable -

Construction of two (2) ventilated steel glass rooms that will be used as waiting rooms to accomodate applicants, liaison officers and other people while waiting for their applied MVCCs

Old waiting room, no cover, no protection from heat of the sun, rainfall and smoke pollution.

Applicants of Motor Vehicle Clearance Certificates can now wait inside a well ventilated/ airconditioned steel glass rooms furnished with chairs and tables. Citizens Charter billboards are also displayed inside these rooms that is well protected from the heat of the sun, rainfall and smoke pollution.

- Easy and Comfortable on the part of the transacting public; - Stress free Transaction - Protection from heat of the sun, rainfall and smoke pollution both from applicants of MVCCs and Citizens Charter Billboards and other materials

Applicants of MV clearance are not

Applicants of MV clearance were

Applicants are not anymore

- Faster clearance

required anymore by a motor vehicle clearance office to fill up some of the requirements on the application form because said requirements are not necessary and are mere redundant items on the application form

required by a motor vehicle clearance office to fill up the portion of the application form requiring Individual or Company Tax Identification Number (TIN) on the application form

required to give or fill up the portion requiring individual or company TIN on the application form

transaction - Stress free - easy and comfortable for applicants of motor vehicle clearances

Provision of additional parking lots for customers/ applicants of motor vehicle clearance

Applicants motor vehicle clearance with motor vehicles were having hard time to look for parking space within the perimeter of a motor vehicle clearance office

Provision of additional parking spaces at least give some comfort and lessen the stress of applicants during application or processing of clearance

- easy and comfortable transaction - faster processing

Additional display of other informative and directional signages

Lack of informative and directional signages within the perimeter of motor vehicle clearance office caused confusion and stress to applicants of motor vehicle clearance

Installation or display of additional informative and directional signages gives sense of security, stress free and comfort to applicants while applying for clearance

- sense of security - easy - comfort - faster processing

Billboards, posters and other Citizens Charter materials that are continuously being displayed by HQS MVCD

Agency’s compliance Status

Citizens Charter Billboards containing the agency’s mission, functions and services offered

Complied

No Noon Break Complied

Public Assistance and Complaint Desk Complied

Agency’s Mission Complied

Agency’s Vision Complied

Updated Service Standard Complied

Suggestion Box with colored Feedback Mechanisms Complied

Directional Signs Complied

Clean Comfort Rooms (CR) with mirror, tissue paper, soap and other accessories

Complied

No Fixer Poster Complied

Anti Fixer Campaign with agency’s hotlines/ contact numbers Complied

poster

Contact Center ng Bayan 1-6565 Complied

No Noon Break poster Complied

Flyers/ brochures containing motor vehicle clearance application procedures, requirements, office addresses and contact numbers, etc

Complied

Website Complied

Application form downloadable at PNP HPG Website Complied

Availability of Hotline Complied

Identification Cards (IDs) of frontline service personnel Complied

Proper uniform of frontline service personnel Complied

Orderliness and Cleanliness of office Complied

Special Lane for Physically Challenged Clients Complied

Courtesy Lane/ Priority Lane for PWD, Pregnant Women, Senior Citizens and Diplomats

Complied

Public Assistance Window Complied

Directional Signs Complied

Informative Signs Complied

Motor Vehicle Clearance flowchart Complied

Requirements for PNP Motor Vehicle Clearance containing clearance transactions and fees

Complied

Performance Pledge Complied

Services offered Complied

EO 26 – NO Smoking Complied

Only two (2) signatories to every Motor Vehicle Clearance Certificate (MVCC)

Complied

Issuance or release of Motor Vehicle Clearance Certificate within two (2) working hours (applicable to Walk-in Individual applicant per motor vehicle), Policy

Complied

Well ventilated/ airconditioned room for applicants Complied

Water station Complied

Coffee station Complied

Newspaper stand Complied

Covered area for Citizens Charter billboards and posters Complied