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Development
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CONCEPT 3
Development
1. Create a learning environment
2. Develop and implement a work-based learning
3. Foster a beneficial learning-facilitation relationship
A Quick Case Study 03
The Container Store – championing the development of their teams
The Container Store is a brand playing to its own tune, making staff development their primary focus and boosting business performance all the way to business sustainability…
Let’s investigate their story further
The story behind The Container Store
Who’s behind the brand?
Garret Boone and Kip Tindell opened
a small store in 1978
What’s their niche?
Specialising in home organisation
products
What do they do differently?
They focus upon culture and team development to deliver success
What’s the result?
25% annual growth since 1978
The story behind The Container Store
What do they do differently?
Each store has a full time trainer
Each staff member has 160 hours of
training per year, in the first year 241
Twice a week team huddle to share
updates on sales initiatives and drive
service
Celebration Mail box
The story behind The Container Store
It is possible to put people first and be profitable, for The
Container Store putting people first makes them profitable
How do Great Retailers do What They Do?
Putting people first …
• Have a strong vision and stick to it
• Believe in people – staff and customers
• Support staff with extensive ongoing development
• Pay people well and they will respond in effort
• Offer a career path for all team members
Create a learning environment
Consider and apply OHS related implications
OHS impactsReview internal
policiesApply OHS
Evaluate current learning practices against objectives
Map work practicesCompare with
learning objectivesAddress gaps
Define the scope and objectives of learning
Learning need Learning objectives Learning scope
Develop and implement a work-based learning
pathway
Build a learning pathway framework
Encourage learner involvement
Maximise skill development
Foster a beneficial learning-facilitation relationship
ACTIVITY – The Container Store
Workshop Activity
1. What actions has The Container Store taken that have
contributed to them being one of Fortune Magazine’s ‘Ten Best
Places to Work’?
2. As an employee of The Container Store how would you sell the
notion of working there to a friend?
3. Choose one of the Australian retail brands below and consider
how to adapt the people policies of The Container Store to their
operation.
- Myer
- Harvey Norman
- Bunnings Warehouse