Powerful, strong flexible and easy to use solution, designed to efficiently automate and manage a Contact Center.

It is designed to manage incoming and outgoing call campaigns by an agent panel easy to use and a calls management interface.

It allows cooperation in real time and improves productivity of the agents and supervisors by Unified communications.

�� Automatic operator

�� Predictive dialer, Preview

�� IVR – Interactive Voice Response

�� Automatic calls distribution

�� Statistics and reports

�� Support for Blending

�� Calls recording by interface

�� Web management

�� Multiple interface languages

�� Support for Do-Not-Call Lis

�� “Whispering”

�` It generates calls from a phone list

�` Calls are allocated to the agents in order to intercommunicate with the customers

�` Predictive dialer generates call searching the best efficiency

�` The operator receives information from the user and enter it into the data base by questionnaires

�` Information can be exported to calculation sheets

�` Contact Center receives calls and allocate them to the agents by queues.

�` It can be fed a phone number and customer base to know who is generating the call and provide a better customer service.

Mexico City Office

Call Center module

Call Center

Functions

Outbound campaigns Inbound campaigns

Platform Modules

Inbound & Outbound Campaigns www.issabel.comTo know more vist website:

+52 (55) 1164 ∙ 7616Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017

�� Silent monitoring

�� Inbound and Outbound campaigns

�� Historic and real time supervision

�� Attention groups per campaign

�� Holding queue calls management

�� Campaign questionnaire (Web Wizard)

�� Associates text “scripts” to agent panel campaigns

�� Consola de agente

�� Support for several types of Breaks

�� Call Scoring

�� Outbound SMS module

�� Calls recording module,

�� Virtual fax management module

�� Integration with existing apps

�� ECCP protocol support

�� Chat module, web mode and Smartphone mode

�� Advanced report

�� Integration to CRM (Web Services)

�� Integración a bases de datos: Oracle: MSSQL, MySQL, Postgresql

Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017

Call Center Platform Modules

Call Center module reports

Mexico City Office

+52 (55) 1164 ∙ 7616

�� Breaks report

�� Calls detail

�� Calls per hour

�� Calls per agent

�� On hold time

�� Login and logout time

�� Successful incoming calls

�� Calls per hour

�� Agents monitoring

�� Incoming calls monitoring

�� Agent information

�� General report: Agents connection time per day

�� Report of core subjects used per hours on the day

�� Agents monitoring

�� Incoming calls monitoring

�� Monitoring campaign

�� Number of agent

�� Agent

�� Type of call

�� Calls responded

�� Duration and average

�� Longest call

�� Agent

�� Start, final date. Total Logins

�� Incoming and outgoing calls

�� Time on calls, Service

�� Status

Statistical Reports

Real time reports

Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017

Call Center Platform Modules

Mexico City Office

+52 (55) 1164 ∙ 7616

FOP2 & CDR Reports

Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017

Call Center Platform Modules

Through WebRTC, Issabel includes a real-time videoconference module also based on open code; no licensing required. I tis a flexible and secure solution thanks to its encryption level.

�` With no users limit.

�` High definition Audio and video.

�` Ability to share desk or specific windows.

�` Access to the conference through the web browser, without installing additional software.

�` Links to have access to the tools are customizable. Just by sharing it guests can have access to the meeting.

�` Group documents edition and in real-time.

�` Videoconference can be protected with a password for more privacy.

�` Integrated Chat

�` Dial a phone number from Issabel Meet

�` Each meeting has a telephone number to have access from any device by just making a call.

Issabel Meet Real-time videoconference

Issabel Meet

¡TRY FOR FREE!

Mexico City Office

+52 (55) 1164 ∙ 7616

NEW FEATURES

www.issabel.video