1 1Web-based CRM, Project, PSA and PSA ERP Software as a Service (SaaS) solutions for service businesses

Software as a Service (SaaS) is a softwa-re delivery model where the application is provided over the internet. There is no need for the user organisation to invest in software licenses or install new hardware or software. The solutions are mainly used over the internet, using a browser. The SaaS provider manages all updates and upgrades, maintains the scalable IT infra-

Nine out of ten companies are going to increase their use of software as a service (SaaS) solutions next year, according to re-search company Gartner.

Over a third (37 %) of the companies taking part in the research plan to replace their software with SaaS solutions in order to lower their overall IT costs. According to Gartner, companies are changing to SaaS because it is cost-effective and easy to expand.

Tietoviikko / Gartner / December 3, 2008

In 2009, Every Third Company will Change to SaaS

The research also revealed that North American companies are more eager to in-vest in tailored SaaS solutions than Europe-an companies. The researchers interviewed 258 IT Managers in eight countries.

According to the IDC, SaaS is grow-ing more quickly than the expected rate, which is 30 percent a year over the next five years. The strongest interest in SaaS is among the growing and midsize busi-nesses, as well as bigger companies.

structure, manages backups and data se-curity and provides support. One provider thus provides a service for many clients.

PlanMill’s groundbreaking work has given it a place among the leading SaaS providers in Finland.

– We believed in the SaaS model years ago and started to build it with determina-tion and an open mind, says PlanMill CEO

CRM = Customer Relationship Management

PSA = Professional Services Automation ERP =Enterprise Resource Planning

SaaS = Software as a Service PPM =Project Portfolio Management

Smart service business news / December 2008

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Thomas Hood.35 percent of Western European com-

panies using CRM and 32 percent using SCM are looking to change their current systems to SaaS.

– This was to be expected, because SaaS is a significantly more cost-effective and quicker to implement solution for the busi-ness environment of the future.

www.planmill.com

KEYWORDS

CRM PROJECT PSA PSA ERP

PlanMill SaaS - Software as a Service solutions

Cost-Effective PlanMill SaaS Solutions Now Available!

PlanMill has introduced user-friendly, cost effec-tive and quickly implemented CRM, Project, PSA and PSA ERP solutions, both in Finnish and Eng-lish, to the market in Software as a Service form.

www.tietoviikko.fi

22 Web-based CRM, Project, PSA and PSA ERP Software as a Service (SaaS) solutions for service businesses

SaaS – The Smart Choice!

Are the software systems managing your business non-integrated and labour-intensive? Could the integration and streamlining of these systems be beneficial in managing your business?

PlanMill’s flexible and integrated solution ef-ficiently and cost-effectively combines customer relationship management (CRM), portfolio project management (PPM) and project, resources, time, expense, and finance management, as well as en-terprise resource planning (ERP).

Is your current solution able to do all this, or is it more labour-intensive than productive?

PlanMill is one of the first companies to give growing and midsize service businesses SaaS web-

Frantic’s Media Business Boosted by PlanMill’s Integrated SaaS PSA Solution

With this new integrated PSA solution, Frantic will improve the processes related to customer relationship management and development, monitoring of work hours and costs, monitoring of support requests, sales orders and projects, and invoicing. The Visma Econet financial man-agement solution is also integrated.

Sami Relander, CEO of Frantic, says that their fast-growing company spent a long time looking for a suitable system.

– We were hoping to find a system that would cover all of the main processes of our business, one that would be suitable both for the development of demanding customer relationships and for managing consulting and delivery projects. It also had to be a centralised and cost-effective Software as a Service (SaaS) system, says Relander.

based business applications to run their entire company. PlanMill SaaS solutions can be comple-mented with several financial management solu-tions such as eFina, Econet, EmCe, Netvisor, Pro-Countor and Tikon.

Whether your services team is small and local or large and global, PlanMill can help automate and optimise your services operation. This is why PlanMill’s service business solutions power more billable services organisations than any other so-lution.

Isn´t it time for you to really take control of your business? Be smart – get in touch.

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www.planmill.com

Free trial for 30 daysBoost your service business anywhere, anytime. It’s easy, integrated, scalable and affordable – and great way to work smarter. Try now for free! trial@planmill.com

New clients Our new clients include Adage, Aureolis, Edita Press, Frends Technology. Learn more about our customers and how they use PlanMill solu-tion to optimize their workforces, work smarter, and increase profitability. sales@planmill.com

New websiteOur website has experienced some major changes in an most exiting way. It has not only had an visual update but its content provide you now with all kinds of new features. Utilise them to your benefit!

The company also wanted to ensure that the selected PSA solution can be ex-panded as needed, anticipating the de-mands of a networked business environ-ment in the future.

– We wanted an agile and user-friendly system, one that would be fast and easy to implement and cost-effective to integrate with our outsourced financial manage-ment system, Sami Relander says.

In a short time, PlanMill Ltd has become Finland’s leading provider of PSA solutions for organisations providing software and consulting services in the ICT and digital marketing fields.

– Co-operation with Frantic further strengthens our position as a leading pro-vider of PSA solutions for growth-oriented service businesses, says Thomas Hood, PlanMill’s CEO.

PlanMill Ltd has provided

Frantic Media Ltd with a

browser-based SaaS PSA

(Professional Services

Automation) solution for

a networked business

environment.

Thomas Hood CEO & Partner

www.frantic.com

thomas.hood@planmill.com

3 3Web-based CRM, Project, PSA and PSA ERP Software as a Service (SaaS) solutions for service businesses

Nitro Chooses PlanMill PSA for its International Growth

ACCELERATOR is our customer and interest group magazine, which is also available on our website. Please feel free to share your thoughts and comments on the content and the format of the magazine.

Magazine production:EKLEKTI Finland LtdPyynikintie 25FI-33230 Tamperewww.eklektifinland.fi

ACCELERATOR

PlanMill Ltd | Westendintie 1 | FI-02160 Espoo | info@planmill.com | www.planmill.com

Once again, the time of year has come when we like to thank you for an eventful year, and for sharing your valuable time with us. Thank you also for the plentiful feedback we have received, which is valuable in further developing our operations and services.

The funds we set aside for Christmas greetings have been donated to the Lahti branch of The Mannerheim League for Child Welfare. This charitable association will give the mo-ney to needy families with children to bring them some Christmas joy.

www.comiq.fi

Christmas cheer for families

www.mll-lahti.fi

Nitro FX Ltd has chosen a

web-based PSA solution from

PlanMill to support its grow-

ing international business. The

real-time service is provided as a

SaaS solution to all of Nitro’s

offices across Finland, Latvia

and Estonia.

www.nitro.fi

Tietoviikko magazine has, for the sixth time, nominated their annual top 100 in-fluential figures in the IT industry. The list,

Hood joins the top 100 IT-influencers in Finland

Pasi Niittymäki toimitusjohtaja

published on the December 13, once again honours Thomas Hood, PlanMill’s CEO, in the top 100 of Finnish IT influencers.

Software tester replaces its old systems with PlanMill PSA SaaS

Software testing company Com-IQ Ltd chose a web-based PSA (Pro-fessional Services Automation) so-lution from PlanMill to support its growing business needs. With the new PSA solution Com-IQ enhances its customer relations processes, those involving control of person-nel and projects, as well as key fi-nancial processes such as billing.

Com-IQ’s Managing Director Ant-ti Öfversten saw that the company urgently needed to find a web-based system that would provide them support in different client lo-cations and that can grow as their business needs develop.

The company prides itself on the flexibility of their own business operations, being able to act fast in order to support their clients’ needs.

With the new PSA solution Nitro has stream-lined its processes involving customer re-lations, control of personnel, projects and also key financial processes, such as billing. The new PSA solution replaces Nitro’s old self-made and self-developed systems, as well as Excel-based systems.

According to Nitro’s CEO Pasi Niit-tymäki the company was looking for a system that could provide support in dif-ferent countries and could grow as their business needs developed.

– We wanted to find a unifying system easy enough for creative staff to use that would also allow our staff to work from various locations, says Niittymäki.

– For us the system flexibility and the ability to add features according to our needs is vital. Also, it needed to be easily integrated into our outsourced account-ing management system, summarises Pasi Niittymäki of their decision.

PlanMill Ltd develops real-time, browser-based PSA solutions for service businesses. Our solutions help to improve the control of customer relation-ships, projects and business processes, which in turn improves the productivity and profitability of PlanMill’s customer companies.