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Plan ManagerUser Guide

10.0 SR2

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Document informationDocument title: Plan Manager User Guide 10.0 SR2Document number: EN.550.005-V10.0.C2(1)Document update date: June 27, 2012You can send your comments, corrections, and suggestions about this guide to [email protected].

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Product documentationSecurity Center includes the following documentation:• Security Center Release Notes. Describes the release in detail, including new features, resolved issues,

known issues, and limitations.• Security Center Installation and Upgrade Guide. Describes the prerequisites for installing Security

Center, and provides instructions for installing and upgrading Security Center on your system.• Security Center Administrator Guide. Provides all the instructions and conceptual information you’ll

need to set up, configure, and administer your Security Center system.• Getting Started with Security Desk. A task-oriented introduction to Security Desk that uses real-world

scenarios (viewing a camera, searching/exporting video, and managing alarms) to show new users how to use the basic product features.

• Genetec Security Desk User Guide. Provides the instructions and conceptual information you need to get started with Security Desk, to monitor and generate reports for AutoVu LPR, Omnicast video surveillance, and Synergis access control systems.

• Security Center Video Unit Configuration Guide. Provides the pre-configuration instructions for integrating video units into Security Center, and any configuration steps required for some video unit features to work.

• Security Center Portable Archive Player User Guide. Explains how to use the Portable Archive Player to view exported video files.

• AutoVu Patroller Release Notes. Describes the AutoVu Patroller release in detail, including new features, resolved issues, known issues, and limitations.

• AutoVu Hardware Release Notes. Describes the AutoVu Hardware for this release in detail, including new features, resolved issues, known issues, and limitations.

• AutoVu Handbook. Provides AutoVu installers and administrators with a single source of information about installing and configuring AutoVu hardware and software.

• AutoVu Patroller User Guides. Quick reference guides to using Patroller, AutoVu’s mobile LPR solution. There is a separate user guide for each Patroller installation type (Law Enforcement, City Parking Enforcement, City Parking Enforcement with Wheel Imaging, University Parking Enforcement, and Mobile License Plate Inventory).

• AutoVu Connecting the Sharp Camera. Explains how to power up and connect your Sharp. A printed version is provided in the Sharp box.

• AutoVu Connecting the SharpX Camera. Explains how to power up and connect your SharpX. A printed version is provided in the SharpX box.

• Plugin User Guides. Introduces you to the plugin features and describes what’s new in the current release. It also explains how to install and configure the plugin in Security Center, and how to use it in Security Desk.

Where can I find the product documentation?• Product DVD. The documentation is available on the product DVD in the Documentation folder. Release

notes and installation guides include a direct link to the latest version of the document.• Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from

GTAP. Note, you’ll need a username and password to log on to GTAP.• Online help. Security Center client applications include online help, which explain how the product

works and provide instructions on how to use the product features. Patroller and the Sharp portal also include context-sensitive help for each screen. To access the online help, click Help, press F1, or tapthe ? (question mark) in the different client applications.

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https://gtap.genetec.com/login.aspx

Technical supportGenetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions.• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support

information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more.Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at https://gtap.genetec.com.

• Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a support case online at https://gtap.genetec.com. For GTAC's contact information in your region see the Contact page at https://gtap.genetec.com.NOTE Before contacting GTAC, please have your System ID (available from the About button in your cli-ent application) and your SMA contract number (if applicable) ready.

• Licensing. For license activations or resets, please contact GTAC at https://gtap.genetec.com. For issues with license content or part numbers, or concerns about an order, please contact Genetec

Customer Service at [email protected], or call 1-866-684-8006 (option #3). If you require a demo license or have questions regarding pricing, please contact Genetec Sales at

[email protected], or call 1-866-684-8006 (option #2).

Additional resourcesIf you require additional resources other than the Genetec Technical Assistance Center, the following is available to you:• GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to com-

municate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at https://gtapforum.genetec.com.

• Technical training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to http://www.genetec.com/Services.

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mailto:[email protected]?

mailto:[email protected]?

https://gtapforum.genetec.com/login.aspx

http://www.genetec.com/Services

Contents

Product documentation . . . . . . . . . . . . . . . . . . iiiTechnical support . . . . . . . . . . . . . . . . . . . iv

About this Guide . . . . . . . . . . . . . . . . . . . . viii

Chapter 1: Introduction to Plan ManagerWhat is Plan Manager? . . . . . . . . . . . . . . . . . 2

How it works . . . . . . . . . . . . . . . . . . . . 3

User Interface overview . . . . . . . . . . . . . . . . . 4Map configuration . . . . . . . . . . . . . . . . . . 4Plan Manager client . . . . . . . . . . . . . . . . . 6Plan Manager map controls . . . . . . . . . . . . . . . 6Home tab . . . . . . . . . . . . . . . . . . . . 7Display tab . . . . . . . . . . . . . . . . . . . . 8Edit tab . . . . . . . . . . . . . . . . . . . . 9

Definitions . . . . . . . . . . . . . . . . . . . . 10Favorites . . . . . . . . . . . . . . . . . . . . 10Hotspot . . . . . . . . . . . . . . . . . . . . 10Map Link . . . . . . . . . . . . . . . . . . . . 10

About this release . . . . . . . . . . . . . . . . . . . 11What’s new in Plan Manager 10.0? . . . . . . . . . . . . . . 11

What’s new in Plan Manager 10.0 SR2 . . . . . . . . . . . . 11What’s new in Plan Manager 10.0 SR1 . . . . . . . . . . . . 11What’s new in Plan Manager 10.0 GA . . . . . . . . . . . . 11

Plan Manager compatibility . . . . . . . . . . . . . . . 12Security Center compatibility . . . . . . . . . . . . . . . 12Supported languages . . . . . . . . . . . . . . . . . 12Resolved issues . . . . . . . . . . . . . . . . . . . 13

Resolved issues in Plan Manager 10.0 SR2 . . . . . . . . . . . 13Resolved issues in Plan Manager 10.0 SR1 . . . . . . . . . . . 13

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Known issues . . . . . . . . . . . . . . . . . . . 14Known limitations . . . . . . . . . . . . . . . . . . 14Versions and Features . . . . . . . . . . . . . . . . . 15

Chapter 2: Installing Plan ManagerSystem requirements . . . . . . . . . . . . . . . . . . 17

Software requirements . . . . . . . . . . . . . . . . . 17Server hardware requirements . . . . . . . . . . . . . . . 17Client hardware requirements . . . . . . . . . . . . . . . 18

Installation Overview . . . . . . . . . . . . . . . . . . 19

Install Plan Manager . . . . . . . . . . . . . . . . . . 20Product availability . . . . . . . . . . . . . . . . . . 20Install Plan Manager server . . . . . . . . . . . . . . . . 20Install Plan Manager client . . . . . . . . . . . . . . . . 25

Add the map entity to Security Center . . . . . . . . . . . . . . 28

Upgrading Plan Manager . . . . . . . . . . . . . . . . . 30Upgrade from Plan Manager 7.0. . . . . . . . . . . . . . . 30Upgrade from Plan Manager 10.0 GA to 10.0 SR2 . . . . . . . . . . 30

Chapter 3: Configuring Plan ManagerConfiguration Overview . . . . . . . . . . . . . . . . . 32

Add Map configuration task to Security Desk . . . . . . . . . . . . 33

Import floor plans . . . . . . . . . . . . . . . . . . . 34

Manage maps . . . . . . . . . . . . . . . . . . . . 35

Add a GIS server . . . . . . . . . . . . . . . . . . . 37

Associate map files with levels . . . . . . . . . . . . . . . . 38

Import KML objects . . . . . . . . . . . . . . . . . . 40

Chapter 4: Using Plan ManagerIntroduction . . . . . . . . . . . . . . . . . . . . 42

Customized navigation links . . . . . . . . . . . . . . . 42Navigation . . . . . . . . . . . . . . . . . . . . 42

Add a door to a map . . . . . . . . . . . . . . . . . . 43
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Add a camera to a map . . . . . . . . . . . . . . . . . 44

Create a hotspot on a map . . . . . . . . . . . . . . . . 46

Add a favorite . . . . . . . . . . . . . . . . . . . . 49

Add a map link . . . . . . . . . . . . . . . . . . . 50

Chapter 5: TroubleshootingTroubleshoot the installation . . . . . . . . . . . . . . . . 53Troubleshoot operation . . . . . . . . . . . . . . . . . 53

Index . . . . . . . . . . . . . . . . . . . . . . . . 54

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About this GuideThis guide introduces you to Security Center features and describes what’s new in the current release. It also explains how to install and configure Security Center in Security Center, and how to use it in Security Desk. This guide supplements the Security Center documentation. For more information, "Product documentation" on page iii.

This guide assumes you are familiar with Security Center 5.1 systems.

This guide is organized into the following sections:

• Chapter 1, “Introduction to Plan Manager” on page 1. Learn about features and system requirements before installing Security Center.

• Chapter 2, “Installing Plan Manager” on page 16. Install the server and client portions of Security Center and how to use the genetec Config Tool to add the Map entity to Security Center.

• Chapter 3, “Configuring Plan Manager” on page 31. Use the Security Center Map con-figuration task to import maps and build a map structure.

• Chapter 4, “Using Plan Manager” on page 41. Learn about the controls available through the Security Center client in Security Desk.

• Chapter 5, “Troubleshooting” on page 52. Learn about the most common issues and how to troubleshoot them.



1Introduction to Plan Manager

This section describes the main features of Plan Manager, how it works with Security Center, and provides information about this release.

This section includes the following topics:

• "What is Plan Manager?" on page 2• "How it works" on page 3• "User Interface overview" on page 4• "Definitions" on page 10• "About this release" on page 11

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What is Plan Manager?

What is Plan Manager?

Plan Manager is a Security Center component that supports mapping functionality for access control, video streaming and intrusion detection. It uses digital maps to represent the physical locations of monitored inputs such as cameras, doors, areas and zones.

Maps and floor plans can be organized into hierarchies, and into private, shared and favorite views with hyperlinks between maps (map links) to facilitate navigation.

Plan Manager provides fluid navigation capabilities for maps larger than 100,000 sq. ft. It can import vector-based PDFs, and displays maps from any GIS server compliant with the WMS 1.1 standard from OGC (Open Geospatial Consortium). This includes Microsoft Bing Maps, Navteq and others.

Plan Manager can also display custom objects that have been generated using KML (Keyhole Markup Language). This can be used for real-time tracking of vehicles and other objects on maps.

Plan Manager allows users to:

• View alarms detected on cameras, doors, areas and zones.• Lock and unlock doors and to see which doors are locked/unlocked.• View thumbnail video on camera mouseover.• Control PTZ cameras including field of view directly from maps.• See which doors and cameras are online/offline.• Acknowledge alarms.• Center maps on active alarm for quick location.• Use touch-screen devices.




How it works

How it works

Plan Manager is a Security Center component that displays area, intrusion area, zone, door, camera and hotspot objects on maps. Objects are layered on maps to provide easy access to the functions represented by those objects.

Security Center administrators use Plan Manager to:

• Structure maps and levels into logical hierarchies• Generate maps and floor plans • Populate maps with doors, cameras and hotspotsSecurity Center operators use Plan Manager to:

• Monitor the video feed from cameras • Manipulate PTZ cameras • Lock and unlock doors• Trigger actions and macros related to objects layered on the mapsMap data is stored on the Plan Manager server, while the client application is displayed within a Security Desk tile.

• Plan Manager server runs three different roles: Plan Manager Data Service accesses SQL Server. Plan Manager Map Generator generates PNG tiles from raster and vectorial PDFs. Plan Manager Tile Server is a Web server that displays the Plan Manager client in

Security Desk tiles.• Plan Manager uses the Security Desk client-side component which consists of the mon-

itoring functions that are displayed within Security Desk tiles.

Plan Manager supports partitions for floor plans, and privileges are inherited from Security Center (there is no need to configure security for users). Administrators are not limited by partitions, and can see all plans.




User Interface overview


Maps and video feeds are displayed in client tiles in the Security Desk Monitoring tab. Once Plan Manager has been configured, you will use the client side of the application to layer object information on the maps that are displayed in those client tiles.

User privileges are inherited from Security Center. Those privileges determine which functions are available to the user. For the purposes of this manual, all functions that are available to an Admin user are described. The user interface consists of the following:

• Map configuration task within Security Desk• Plan Manager client which is displayed in a tile in Security Desk

Map configurationThe Map configuration task is used to import maps and floor plans to the Plan Manager database, and to organize those maps into structures. This tab consists of six more tabs:

• Manage servers• Import Floor plan• Manage maps• Add a WMS• Import KML• Upgrade Plan Manager





A Map configuration This task provides access to all the map import functions.

B Map selector This dropdown list provides a list of maps that have been imported.

C Map structure Displays the map structure consisting of folders and levels

D Preview pane This pane displays the map and provides access to the set-scale function.

E Sub-tabs These tabs provide access to the map generator and other functions. Tabs are displayed based on the user’s privileges.

A

E

C

D

BB

C

D

E

A





Plan Manager clientPlan Manager Client is displayed in Security Desk tile(s) in the Monitoring tab.

Plan Manager map controlsMap controls are housed in three tabs as described below:

• Home tab• Display tab• Edit tab

A Client tile The client tile displays one map and all related objects and functions.

B Mode tabs These tabs provide access to user functions that allow you to create links and hotspots, and drag and drop cameras, doors and other entities on to maps. See "Plan Manager map controls" on page 6.

C Map control tabs These tabs house the map and object controls for the Mode tabs. See "Plan Manager map controls" on page 6.

D Map pane Displays the selected map. Objects such as doors, cameras and hotspots can be dropped on to this map.

A

C

D

B





Home tabThe Home tab controls are listed below.

A Home Click to go to the home location. To set home, right-click on a map location and then select Set as home location.

B Pan mode Click to implement pan functionality on map.

C Ruler Not available in this release

D Lasso Not available in this release

E Smart Control Not available in this release

F Level selector Click to display a list of levels and related maps.

G Search Search Plan Manager entities

H Favorites Displays and creates Favorites

I Back Navigation button

J Forward Navigation button

K Target monitor Send video feed to a specific monitor or to all monitors.

A B C D E F G H I J K





Display tabUse the Display tab to personalize the display of maps and objects as described below.

A Show / hide ribbon You can choose to show or hide the ribbon with its tabs.B Show / hide left window Displays or hides the Select a map pane in the left-hand window. C Show / hide levels Provides quick level-selection by displaying links to other levels.D Show / hide minimap Displays minimap overlay on the map.E Layer selection Click to choose map layers.F Urban immersive Available in the advanced version of Plan Manager.

Contact your Genetec representative. See "Technical support" on page iv.

A B C D

A

BC

D

E

E

F





Edit tabYou must be in Edit mode to drag and drop cameras, doors and other entities on to maps. See illustration below. The Edit tab controls are listed below.

A Add a map link A map link is a map object that hyperlinks to another map.

B Add a hotspot A hotspot is a map object that can be associated with actions.

C Undo changes Annuls changes made by Security Desk operator.

D Save changes Saves changes made by Security Desk operator.

E Delete Deletes an entity or map object.

A B C D E




Definitions

Definitions

FavoritesLike favorites in a Web browser, Plan Manager favorites provide quick access to maps or sections of maps. You can create your own favorites and you can make those favorites public (shared with other users) or private. You can access the list of favorites by clicking on the Display favorites button on the Home tab. The list is displayed in the left-hand pane of the client tile along with a search function and the Add favorite button.

HotspotA Hotspot is a portion of a map requiring special attention. Clicking on a hot spot centers all associated cameras on that spot and displays the video from those cameras. Each hot spot is associated with:

• A name (the name of the hot spot)• A rectangle or image for the hot spot • Coordinates of the hot spot • One or more cameras

Map LinkA map link is a user-defined location that jumps to another map or to another location on the same map. Typically, this is used to link to a different level or to another part of the same map.




About this release

About this release

This section describes the information related to Plan Manager 10.0, such as new features and enhancements, resolved issues from previous releases, and known issues and limitations.


• "What’s new in Plan Manager 10.0?" on page 11• "Plan Manager compatibility" on page 12• "Security Center compatibility" on page 12• "Supported languages" on page 12• "Resolved issues" on page 13• "Known issues" on page 14• "Known limitations" on page 14• "Versions and Features" on page 15

What’s new in Plan Manager 10.0?This section includes the following topics:

• "What’s new in Plan Manager 10.0 SR2" on page 11• "What’s new in Plan Manager 10.0 SR1" on page 11• "What’s new in Plan Manager 10.0 GA" on page 11

What’s new in Plan Manager 10.0 SR2

This is a service release that improves the reliability and performance of Plan Manager 10.0 without adding any new features. Users of earlier versions should upgrade to the current release. For more information, see "Resolved issues" on page 13.

What’s new in Plan Manager 10.0 SR1

This is a service release that improves the reliability and performance of Plan Manager 10.0 without adding any new features. For more information, see "Resolved issues" on page 13.

What’s new in Plan Manager 10.0 GAThis is the first release of Plan Manager for Security Center. The features listed below are part of this release. However, features vary among the Basic, Standard and Advanced versions of Plan Manager. For more information, see "Versions and Features" on page 15.

• You can drag and drop entities such as cameras and doors on to maps.




About this release

• Plan Manager 10.0 is designed for Security Center 5.0 SR1 (hot fix 1079) and above. Omnicast is still supported with Plan Manager 7.0 GA.

• Plan Manager supports maps from GIS that are compliant with OGC (Open Geospatial Consortium) Standards. Plan Manager is sold with OpenStreetMap connector under Creative Commons Attribution-ShareAlike 2.0 (CC-BY-SA) licence. Plan Manager also comes with standard connectors (Bing, etc.) and a customizable OGC connector.

• The import tool and map tree provide easy management of folders and levels.• Field of view (FoV) for PTZ cameras can be shown when altitude and map scale are

properly set.• Entities can be configured with custom states that can be added and bound to alarms

and custom events. Custom icons and transparency can be set for each state as well as blink rate and colors.

• Custom macros can be added to entities.

Plan Manager compatibilityPlan Manager client and Plan Manager server must be running the same version of Plan Manager.

Security Center compatibilityPlan Manager 10.0 SR2 is compatible with Security Center 5.0 with hotfix 1079 and later, 5.1 SR1, and 5.1 SR2. To get the latest hotfix, contact Technical support.

Supported languagesThe Plan Manager user interface is available in English and French.




About this release

Resolved issuesThis section includes the following topics:

• "Resolved issues in Plan Manager 10.0 SR2" on page 13• "Resolved issues in Plan Manager 10.0 SR1" on page 13

Resolved issues in Plan Manager 10.0 SR2

The following software issues were resolved in Plan Manager 10.0 SR2.

Resolved issues in Plan Manager 10.0 SR1

The following software issues were resolved in Plan Manager 10.0 SR1.

Issue Description

68839 During installation, the Plan Manager 10.0 GA installer erases the database.

69024 License: Plan Manager starts in Basic mode in Security Center 5.0 while it should be in Advanced mode.

69025 Plan Manager Client does not always synchronize the area, zone, and intrusion detection area states with Security Center.

80742 Plan Manager Client has memory leaks.

80908 Plan Manager Map Generator does not work if you do not have write permissions on the map folder.

80909 In Plan Manager Client, the Monitor Loc. button for sending the video stream to a different monitor does not work.

80910 Security Desk crashes when Plan Manager Client is displayed in more than one tile.

80911 Plan Manager is not compliant with the new Bing Map key service.

80926 Using Pelco PTZ camera in Plan Manager Client causes Security Desk to crash.

80927 In some network infrastructures, Plan Manager Client’s connection to Plan Manager Server is slow and often unstable.

80928 Plan Manager Client does not always connect to the correct Server address.

80929 Plan Manager Client: Custom objects are incorrectly selected.

80930 Unable to load a WMS map without a bounding box.

Issue Description

58964 Camera field of view is not visible or extremely small.




About this release

Known issuesPlan Manager has the following known issues.

Known limitationsPlan Manager has the following known software limitations.

63102 Security Desk crashes when PTZ sends negative coordinate feedback values to Plan Manager.

66772 Security Desk displays a "map container" error in the tile while loading Plan Manager.

67679 The service user created for Plan Manager installation is still visible during logon.

67752 The floor selector at the right corner of Plan Manager is hard to read when the map background is white.

Issue Description

Issue Description

51200 Plan Manager does not display cameras if there is no free tile.

51204 When rotating an object, edit handles (arrows) are not rotated.

53340 The Preview pane in the Maps Management tab clears automatically if changes are not saved within 5 minutes.

53535 After the process has been killed, Genetec watchdog does not restart Plan Manager server service.

56754 The same map cannot be processed twice at the same zoom level even though changes (rotate, crop) were performed on the map through Advanced options.

67680 From the Home page in Security Desk, you cannot search for the Map configuration task.

Issue Description

51177 Plan Manager is reloaded when switching from one task to another.

51205 Map continues to move after a long key press on the arrow key.

56905 Logs are not reported to Security Center.

57448 When adjusting camera position for a hotspot, the camera cannot be moved in the map tile. The camera must be moved using either a joystick or by clicking on the camera tile and using Security Center tools.




About this release

Versions and FeaturesThe table below lists the features available in the basic, standard and advanced versions of Plan Manager.

FEATUREGSC-PM-

BASICGSC-PM-

STANDARDGSC-PM-

ADVANCED

Basic Dynamic Maps YES YES YES

Cameras YES YES YES

Doors YES YES YES

Multitouch Interface YES YES

Vector Based Map Import YES YES

Alarm Management YES YES

PTZ Control YES YES

PTZ Feedback YES YES

Customizable Entity States YES YES

Access Control Areas YES YES

Intrusion Areas YES YES

Zones YES YES

Standalone Client for wall control YES YES

GIS Mapping YES

KML Layers YES

Urban Immersive Integration YES

Customizable with Professional Services YES




2Installing Plan Manager


• "System requirements" on page 17• "Installation Overview" on page 19• "Install Plan Manager" on page 20• "Add the map entity to Security Center" on page 28• "Upgrading Plan Manager" on page 30




System requirements

System requirements

This section describes the software requirements, and hard disk, memory, and CPU requirements. Since these requirements vary with the size of the map, this document uses small, medium, and large maps as the benchmarks for specifying hardware requirements.


• "Software requirements" on page 17• "Server hardware requirements" on page 17• "Client hardware requirements" on page 18

Software requirementsSecurity Center is OS version independent as it runs on top of the Microsoft .NET framework and does not use any unmanaged OS API calls.

Server hardware requirementsSecurity Center stores the map object data as polylines (streets), point objects (cities) and polygons (areas). This data is stored on the server side and storage capacity varies according to the size of the maps. For example, the medium-sized plan(s) of a building can store up to 4,500 objects while the large map of a city can store up to 150,000 objects.

Component Operating system requirement

Plan Manager Server • Windows 32 bit: Windows 7/2008/2008R2• Windows 64 bit: Windows 7/2008/2008R2

Plan Manager Client • Windows 32 bit: Windows 7• Windows 64 bit: Windows 7

ItemNumber of concurrent client sessions / map size Building (Medium) City (Large)

CPU 0 < 20 sessions Xeon 2 GHz - 1 Core Xeon 2 GHz - 1 Core

21 < 250 sessions Xeon 2.5 GHz - 2 Cores Xeon 2.5 GHz - 2 Cores

251 < 800 sessions Xeon 3 Hz - 4 Cores Xeon 3 Hz - 4 Cores

RAM - 32-bit 64-bit

0 < 20 sessions 500 MB 750 MB

21 < 250 sessions 1 GB 1.5 GB

251 < 800 sessions 2 GB 3 GB

Disk space - 60 MB 250 MB




System requirements

Client hardware requirementsSecurity Center client is designed to use “free CPU” and should not slow down the video stream. However, if you do not have enough free CPU resources, map navigation may be slower. Security Desk can make intensive use of the CPU and needs a powerful graphics card if you want to show several video streams at the same time. Since Security Center client runs within Genetec Security Desk, the hardware should be able to handle the requirements of both systems.

The Plan Manager 10.0 client hardware requirements are as follows:

Item Requirement

CPU • Minimum: Core 2 duo 3.5 GHz• Recommended: Core i7 3 GHz

RAM • Minimum: 2 GB• Recommended: 4 GB

Disk space Security Center only caches some data on the client side and does not need any large storage on the client. Minimum required disk space:• Building (Medium): 15 MB• City (Medium): 50 MB




Installation Overview

Installation Overview

Security Center consists of client and server components that can be installed on the same machine or on separate machines. The table below summarizes the installation and configuration process.

Phase Description See

1 Install Security Center Server and Client. By clicking on the.exe file, you’ll launch the InstallShield window which will guide you through the installation process. It is assumed that you will be installing the Server and Client on separate computers.

See "Install Plan Manager" on page 20.

2 Add the map entity to Security Center. Using the Genetec Config Tool, you’ll add the Map entity to Security Center.

See "Add the map entity to Security Center" on page 28.




Install Plan Manager



• "Product availability" on page 20• "Install Plan Manager server" on page 20• "Install Plan Manager client" on page 25

Product availabilityPlan Manager is available for download from the GTAP Product Download page, at https://gtap.genetec.com.

NOTE Specific Security Center license options must be activated. You will need a username and password to log on to GTAP.

Install Plan Manager serverBefore you begin: To install Plan Manager, you need to log on as administrator of the local computer, have the rights to create database, and write access to the folders where you’ll need to save your map files, including network drives.

NOTE Security Center must be pre-installed on the server. If installing on Security Center 5.0, hotfix 1079 is required. See "Plan Manager compatibility" on page 12.

1 Download the product.2 Double click on setup.exe to run Plan Manager setup.3 Click Yes to continue the setup.4 Select Plan Manager installation to launch the InstallShield Wizard.





5 Click Next to continue with the InstallShield Wizard. 6 On the License Agreement page, accept the terms of the agreement and click Next.7 In the Custom Setup page, select Server, and click Next.

8 In the Server installation page, select Primary server if it is the first Plan Manager server you are installing, or Secondary server if the primary server has already been installed. Click Next.

9 In the Destination folder page, accept or change the destination folder, and click Next.





10 In the Plan Manager Services page, select the services you want to install and click Next.

NOTE Map Generator and Map Tile Server are sub-processes created by the Plan Manager Server service. For large systems, these roles can be deselected—if necessary—for installation on a secondary server.

11 In the Plan Manager Primary Server information page, enter the primary server’s lis-tening port number. If you are installing a secondary server, you must also specify the primary server’s IP address or machine name. Click Next.





12 In the Map Folder page, accept the default map folder or browse to a different path and folder name. Click Next.

The Map folder is where the Map Generator will save the PNG maps it generates. The Map Tile Server will access this folder to display the maps in Security Desk. If necessary, a shared network drive can be used.

13 In the Database Server page, select an existing SQL Server instance (must be SQL Server 2008 R2 or better) of install SQL Server Express locally, and click Next.





14 In the Services logon parameters page, create a local user or select an existing domain user to run the Plan Manager services you just installed. Click Next.

The account you select must have Log on as service user rights and read and write access to the Plan Manager folders.If you chose to create a local user account while your database is remote, you must manually add this user to your remote SQL permissions.

15 In the Configure your map services ports page, accept the default port values or enter new ones, and click Next.





16 In the Ready to install page, click Install to launch the install process.Installation may take several minutes, based on your options and environment.

17 Click Finish to complete the Plan Manager Server installation.

Install Plan Manager clientBefore you begin: Plan Manager Server must already be installed, on the same machine or a different machine. Security Desk must be pre-installed on the client workstation.

1 Double click on setup.exe to run Plan Manager setup.2 Click Yes to continue the setup.3 Select Plan Manager installation to launch the InstallShield Wizard.

4 Click Next to continue with the InstallShield Wizard. 5 On the License Agreement page, accept the terms of the agreement and click Next.





6 In the Custom Setup page, select Client, and click Next.

7 In the Destination folder page, accept or change the destination folder, and click Next.8 In the Plan Manager Primary Server information page, enter the primary server’s lis-

tening port number. If your client is not on the same machine as the primary server, you must also specify the primary server’s IP address or machine name. Click Next.

NOTE If you provide a server IP address and that IP address later changes, the next time Security Center Client tries to connect to the server, it will display a popup in which to enter the new IP address. If you provide a DNS name, the client will automatically reconnect to the named server even if its IP address changes. Default data port is 8000.





9 In the Ready to install page, click Install to launch the install process.Installation may take several minutes, based on your options and environment.

10 Click Finish to complete the Plan Manager Client installation.




Add the map entity to Security Center


Once installation of the client has been completed, you need to use the Genetec Config Tool to add the Map entity to the system. Plan Manager will not be visible in Security Desk unless this entity is added. The process consists of adding and then naming the entity.

1 In Genetec Config Tool, go to Logical view, click Add an entity and select Map.

2 Type a name into the Entity name field and click the Create button.3 Click Close to continue.4 Click on the Properties tab and select Map file.

5 Click Select to continue.The Config tool will display the Select map assembly file window.





NOTE The map assembly file is a DLL file that indexes the maps that will be used in Security Center. It contains specifications for displaying those maps. The file is at this location C:\Program Files\Genetec Plan Manager Client

6 Select the Genetec.PlanManager.dll and click Open to continue.7 Click the Apply button.

When the Security Center icon is displayed, Security Center is ready to be configured.




Upgrading Plan Manager

Upgrading Plan Manager


• "Upgrade from Plan Manager 7.0" on page 30• "Upgrade from Plan Manager 10.0 GA to 10.0 SR2" on page 30

Upgrade from Plan Manager 7.0To upgrade from Plan Manager 7.0 to Plan Manager 10.0, please contact your Genetec rep-resentative. See "Technical support" on page iv.

Upgrade from Plan Manager 10.0 GA to 10.0 SR2Before you begin: Backup your Plan Manager database using SQL Management Studio.

• To upgrade from Plan Manager 10.0 GA to Plan Manager 10.0 SR2, run the Plan Manager 10.0 SR2 installer. For more information, see "Install Plan Manager" on page 20.

CAUTION Once you have upgraded to Plan Manager 10.0 SR2, you cannot revert back to Plan Manager 10.0 GA. If you want to revert back to Plan Manager 10.0 GA contact your Genetec representative. See "Technical support" on page iv.




3Configuring Plan Manager


• "Configuration Overview" on page 32• "Add Map configuration task to Security Desk" on page 33• "Import floor plans" on page 34• "Manage maps" on page 35• "Add a GIS server" on page 37• "Associate map files with levels" on page 38• "Import KML objects" on page 40




Configuration Overview

Configuration Overview

The process of generating the maps, and building the hierarchy of folders and levels, is done in Security Desk using the Map configuration task.

This custom task appears as a tab in Security Desk, and it contains the functions used to convert vectorial PDF maps to PNG format, and to organize those maps into hierarchies for use by security operators.

Phase Description See

1 Using Security Desk, you’ll add the Map configuration custom task to Security Desk.

"Add Map configuration task to Security Desk" on page 33

2 Import maps to the Plan Manager database.

"Import floor plans" on page 34

3 Add folders and levels (organize those maps into hierarchies for use by security operators)

"Manage maps" on page 35

4 Add WMS maps "Add a GIS server" on page 37

5 Associate map files with levels "Associate map files with levels" on page 38

6 Import KML objects "Import KML objects" on page 40

7 Migrate old Plan Manager 7.0 database to 10.0 (as-necessary).

"Upgrading Plan Manager" on page 30




Add Map configuration task to Security Desk

Add Map configuration task to Security Desk

The Map configuration task is what you use to import maps and floor plans, and to organize those maps into structures. This is a custom task that you have to add to Security Desk.

1 Click the Home button.2 On the Home page scroll down the list of tasks and select Map configuration.3 This will launch the Map configuration task.




Import floor plans

Import floor plans

Using the Import floor plans tab, you’ll generate maps from PDF files. Plan Manager uses the PNG file-type to display private maps and floor-plans. Plan Manager generates these PNG files from vector PDF files.

1 In the Import Floor plan tab, select the Generate maps tab.2 To preview, rotate or crop the floor plan, select Advanced options.3 Click on the button to locate and select the PDF map file on the local or networked

drive. Set the zoom level and click the Generate Map button. You can also drag and drop a PDF directly into the Select source file text box.NOTES

To overwrite a previously generated map, give the new map the same name and click on the Overwrite button.

The Import priority option allows you to select either High, Medium or Low speed for map generation. In situations where Security Center and Plan Manager server are installed on a limited server, you can reduce the processing load on the CPU by choosing a lower-priority map-generation speed.

4 Repeat for each level in the folder.




Manage maps

Manage maps

To simplify organization, maps (floor plans) can be structured into a tree view or hierarchy of folders and levels. First you create a folder and then add levels to that folder.

1 Select the Manage maps tab.2 Click on the Folder button in the Map structure pane.

The New folder line item will appear in the Map structure pane.




Manage maps

3 Click the pencil icon type-in a name for the folder and click the Apply button.

4 To add levels to the folder, click on the Level button in the Map structure pane.The New level line item will appear in the Map structure pane, and the Map file name field will become active.

5 You can drag and drop levels to re-order them in the tree view.




Add a GIS server

Add a GIS server

Plan Manager can import WMS (Web Map Service) maps. These maps are publicly-available images that are generated by a map server using data from a GIS database. To add a WMS map do the following:

1 Select the Add a GIS server tab.2 Enter the URL of a WMS map in the Server address field and click OK.

A list of layers will appear in the Select layers pane.

3 Choose the layers that you want to display on this map.4 Click the Preview button to preview the map.5 To save the map, type a map name into the Save as field and click the Save button.




Associate map files with levels


Once the tree structure has been established, and the map files have been imported, each level can be associated with a map file.

NOTE Microsoft Bing® maps are embedded in Security Center. If you choose to associate a Bing map with a level, and you want full Bing map functionality, you will have to enter a license key available from Microsoft. For more information on licensing, visit the Bing licensing site at http://www.microsoft.com/maps/product/licensing.aspx.

1 Select the Map management tab and select a level in the Map structure pane.

2 Click on the Map file name dropdown and select the map file from the list.




http://www.microsoft.com/maps/product/licensing.aspx


3 To set the scale, Ctrl+click on two points on the map and set the distance between those two points.

4 Click the Apply button.5 Repeat for all levels.

A Two points

B Distance between two points, and unit of measure

A B




Import KML objects

Import KML objects

KML (Keyhole Markup Language) objects are graphical objects that can be layered on to maps to extend the functionality of maps. To import a KML objects, do the following:

1 Select the Import KML sub-tab.2 Type-in the path to or URL for the KML file.3 If necessary, enter the User name and Password to access the KML file. Click OK.

NOTE The file may be contained inside a zipped KML file with a KMZ extension. Plan Manager can import KMZ as well as KML files.

4 In the All KML objects pane, select those objects that you want to display on this map.5 Click the Apply to this level button, to display the KML objects on the selected map.




4Using Plan Manager


• "Introduction" on page 42• "Add a door to a map" on page 43• "Add a camera to a map" on page 44• "Create a hotspot on a map" on page 46• "Add a favorite" on page 49• "Add a map link" on page 50




Introduction

Introduction

Plan Manager client provides you with the tools you need to configure and navigate maps, to access video from the mapped cameras, to lock and unlock doors. You can also customize your Plan Manager work environment by creating your own navigational links such as Favorites, Map Links and Hotspots.

Customized navigation linksClick the Edit tab to access the map link and hotspot functions.

NavigationThere are many ways to navigate Plan Manager maps. The Home tab provides the Pan mode button, the Level selector and Show favorites button as well as the Go to home button. The keyboard + and - signs as well as the mouse wheel can be used to zoom in and out of maps.

• The Pan button allows you to click+hold and pan across maps.

• Clicking on the Home button on the Home tab will bring you to the map and view that has been defined as the Home view.

• Clicking the Level selector on the Home tab displays a list of existing levels. You can select one of those levels to configure and display those maps.




Add a door to a map

Add a door to a map

You have to be in Edit mode to add a camera to a map. But before you can add a door, the door entity must exist in Security Center so that it becomes available in the Selector pane. See “Create and configure your doors” in the Security Center Administrator Guide.

1 On the Home tab, click the Level selector button to display the list of levels. Find the map or section of map and zoom to your desired level of detail.

2 In the Selector pane, click+hold a door and drag it to the desired location on the map.The door icon will appear on the map.

3 Use the default Security Center name, or choose a different display name.4 Click on States to set display parameters such as door color on alarm, blink rate, etc.5 Click and drag door-icon handles to increase size of door if necessary.

B

A

G

A You can choose to use the default Security Center name, or choose a different Display name (default states are yellow, custom states are grey).

B Click on States to set door display parameters such as door color on alarm, door blink rate, etc.

C Click and drag door-icon handles to increase size of door if necessary.




Add a camera to a map


You have to be in Edit mode to add a camera to a map. But before you can add a camera, the camera entity must exist in Security Center. See “Adding video units to your system” in the Security Center Administrator Guide.1 On the Home tab, click the Level selector button to display the list of levels.

Find the map or section of map and zoom to your desired level of detail.

2 Click and drag the camera from the Selector pane to the desired location.

A List of cameras in the Selector pane.B Camera’s direction handleC Camera’s field of view

A

B

C





The camera icon will appear on the map with its field of view.3 To change the field of view, click the camera and move the direction handle.

For PTZ cameras, enter the camera’s elevation above ground. This allows Plan Manager to display an accurate representation of the field of view on the map.




Create a hotspot on a map


Selecting a hotspot automatically centers associated cameras on the hotspot and displays the video from those cameras. You must be in Edit mode to create a hotspot, and there must be at least one camera to which you can associate the hotspot.

1 On the Home tab, click the Level selector button to display the list of available maps/levels. Find the map or section of map and zoom to your desired level of detail.On the Edit tab, click the Add a hotspot button to activate hotspot function-ality.

2 Click on the map where you want to set up the hotspot.

3 In the New hotspot pane, click Identity and type in a Display name.





4 Configure the hotspot States including color, transparency and blink rate.

5 Configure the associated camera(s): click the Please move the camera to the correct position button.You can select Preset position or Absolute PTZ position.a For a Preset position:

Press the number corresponding to your preset.b For an Absolute position:

Press the button to record the required position. Move the camera to the correct position. Press the button again to save that position as a preset.





6 If the camera reacts correctly, click the save changes button.




Add a favorite

Add a favorite

You can create favorites by displaying a favorite map or section of map and then clicking the Show favorites icon on the Home tab. You don’t have to be in Edit mode to add a favorite.

NOTE The favorite provides quick access to the section of map that was displayed at the moment you created the favorite.

1 On the Home tab and click the Level selector button to display the list of levels. Find the map or section of map and zoom to your desired level of detail.

2 Click the Show favorites button.

3 Click the Add favorite button and type in a name for this new favorite. 4 To remove, click the Delete button .




Add a map link

Add a map link

You can create a map link by displaying a favorite map or section of map and then clicking the Add a map link icon on the Edit tab. Before creating a map link, you must have at least one favorite defined.

1 On the Home tab, click the Level selector button to display the available levels. Select the desired level and zoom in for detail.

B

A

A The map link has to be associated with one of the listed favorites. You can choose to display the name of the favorite or assign a new display name.

B Initially, the symbol for the map link is a colored square. You can change the color of the square and even substitute a graphic to serve as the icon for the map link.




Add a map link

2 On the Edit tab and click the Add a map link icon . 3 In the New map link window, select the favorite from the list of favorites.4 Set the online States of the map link by setting the color, transparency and blink rate of

the map link icon, and by choosing a new image to represent the map link.NOTE If one of the mandatory parameters has not been set, those parameters will be presented on a red background.

5 When all parameters have been set, click the Save changes button .

A

B

C

A This is an example of a typical icon.B You can change the blink rate and transparency for the graphic.B This is how the map link appears on the map.




5Troubleshooting


• "Troubleshoot the installation" on page 53• "Troubleshoot operation" on page 53




Troubleshoot the installation

Troubleshoot the installation

The table below provides basic troubleshooting procedures.

Troubleshoot operation

The table below provides basic troubleshooting procedures.

Problem Solution Description

InstallShield setup fails

Get information By default, InstallShield logs everything in a log file in the temp folder of the user (C:\Users\USERNAME\AppData\Local\Temp).

To open this folder, enter %temp% in the Start menu search field. The log file is the last one starting with MSI (eg.: MSI3dc2c.LOG).

Plan Manager loads but does not connect

Ensure IP or Server name corresponds to the Data Server address

Check the error log on the Data Service server side: %ProgramData%\Genetec PlanManager\ Server\Log

Most common error is an invalid SQL User that cannot connect to SQL Server. Make sure the Identity running the service has access to SQL Server.

Problem Solution Description

No PTZ feedback and Field Of View is not updated in Plan Manager

Check these points: Set camera altitude.

Camera must be supported for PTZ feedback by Security Center.

Alarms are not displayed in Plan Manager

Make sure the alarm is associated with an entity

In the Config Tool, the connected user should be configured as a recipient for the selected alarm.

Can’t change port 8000 for data service

Update the UI Open the following file: %ProgramData%\Genetec PlanManager\ Genetec.PlanManager.config

Edit this key <add key="DataServicePort" value="8000" />

Restart Plan Manager Service.




IndexAalarms and recipients, 53

BBing maps, 38

Ccamera

add to map, 44cameras

and maps, 44contacting technical support, ivcustom task

Map configuration, 32

Ddata ports, 26database

creation permissions, 20demo license, acquiring, ivDLL, 29document information, iidocumentation

See production documentationDoor

add to a map, 43

Ffeatures, 2floor, 3

HHierarchy

see "Map structure", 35

hotspotadd to map, 46

Iimmersive, 8

KKML

import, 40KML (Keyhole Markup Language), 2

LLink

add to a map, 50

MMap

generate, 34import WMS, 37

Map assembly file, 28Map entity, 28Map folder, 23Map structure, 35Maps

and cameras, 44and doors, 43and hotspots, 46and links, 50bind to levels, 38

PPlan Manager

and data ports, 26and GIS, 12and map entity, 19




Index | R

client, 6compatability, 12installation, 16map configuration, 5map controls, 6roles, 3server and client, 3UI overview, 4update from 4.7, 30

PNG files, 23Ports

default, main server, 26defaults, map generator and tile server, 24

privileges and partitionsGroups, 3Users, 3

product documentationabout, iiiwhere to find, iii

PTZ cameras, 53

RRoles

Data service, 3Map Generator, 3Map Tile Server, 3

SSecurity Center

Map entity, 28SQL permissions for remote database, 24structure, map, 35

Ttechnical support, contacting, ivtouch-screen, 2

Uurban immersive, 8Users

privileges and partitions, 3

Vvideo feed, 4




Documents

Plan Manager 10. 0 SR2 User Guidedownloadcenter1.genetec.com/products/PlanManager/10.0/SR2/EN.Pla… · 27/06/2012 · state of a product at the time of document’s last revi sion,