Cv of Pintu Das

Pintu Das57 Ramkrishna Avenue, A-Zone, Durgapur-713204

Mobile: 9732299985/8972628583Email: daspintu.cse.diatm@gmail.com

Seeking senior level entry in IT / Project Management with an organisation of repute preferably in IT Sector /Telecom Industy/ Software Development Project Management / Corporate / IT / Service /

Educational Institution IT project management / IT project Management of Retail Sector /Government IT project management /Major IT giants project management.

An IT(Desktop Engineer) professional with over 2 years 4 months of rich and varied experience in IT project. Responsible for manage and maintain the IT equipments of the client and provide IT and System related support for smooth IT operations. Provide immediate response of client IT and System related problems with SLA as per agreement with the client.

CAREER HIGHLIGHTS

Renovision Automation Services Pvt. Ltd. Desktop Engineer. Since December’13Durgapur, West Bengal

Presently working with Renovision Automation Services Pvt. Ltd. company since December’13 at their client Shoppers Stop Ltd. office on behalf of Wipro Infotech in Durgapur, Kolkata as Desktop Engineer.

DSM Infocom pvt. ltd Desktop Engineer. Since October’12Durgapur, West Bengal

Worked with DSM Infocom pvt. ltd company since october’12 to November’13 at their client Shoppers Stop Ltd. office on behalf of IBM GBS in Durgapur, Kolkata as Desktop Engineer.

Job Responsibilities

Provide Desktop level support to the end user. Maintain all IT related assets i.e. Desktop, POS(Point-of-sale), POS printer, Plutus EDC machine,

Printer, Server, Switch, Backup Device, EPBAX, Router, POS scanner, Inventory Scanner,Projector, UPS, Cradles.

Call logging in the MAXIMO call logging tool for major hardware and application related problems. Troubleshooting all system related and basic hardware calls. Maintain two Store server(WIN\DSS Server, RODC Server). Vendor management for hardware issues for systems and other system related peripheral devices. Maintain the database of all IT related Assets. Oversee and update assigned support service requests. Handle daily technical support activities on desktop support, data network and server management. Grow clients and communicate to Account Manager by determining new opportunities. Setup desktop computers and peripherals and test network connections. Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Train end users on usage of computer hardware and software. Develop and manage effective professional working relationships with contractor personnel, co-

workers and clients. Adhere to policies as per corporate manuals and directives. Extend computer support for systems’ software and hardware. Setup computers and install software for various applications and programs. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better communication. Order or buy computer systems and liaise with purchase and supplies department. Maintain computer peripheral devices like printers and resolve associated problems. Interact with staff on desktop problems and their resolution. Practical knowledge of Dell power edge servers R310,R710.

Cv of Pintu Das

Knowledge of server formatting of windows server edition 2012 along with RAID configuration on server for data redundancy.

Knowledge of server hardware upgradation. Knowledge of backup device configuration like Iomega, Lenevo Iomega Ix2-Dl for user data backup

policy. Knowledge of Inventory Scanner configuration for maintaining customers inventory. Knowledge of network printer(HP Laserjet MFP) configuration. Strong knowledge of handling customers query & provide immediate response over phone or vai mail

or through remote sharing. Vendor management like Wipro, HP,IBM,TATA communication, Sify, DELL, Posiflex, DSM.

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Achievements & RecognitionsGot promoted from Facility Management Executive to senior level Desktop Engineer at June’”13 by DSM Infocom Pvt. Ltd.

Getting recognized and awarded by the client shoppers stop ltd. For providing high level support during the end of the financial year 2014-2015 on the birthday of Shoppersstop Durgapur(2015).

Getting recognized and awarded by the client shoppersstop ltd. For providing high level support during there end of session sale period on one of their major event called parichay(2013).

ACADEMIA

Examination Board/University

School/Institution Year %/DGPA

B.Tech (Computer Science And Engineering)

W.B.U.T Durgapur Institute of Advanced Technology & Management

2012 7.58

Higher Secondary W.B.C.H.S.E A-Zone Multipurpose Boys High School

2008 76%

Madhyamik Pariksha

W.B.B.S.E Shivaji Road Boys High School 2006 79%

COURSE AND TRAINING UNDERTAKEN

Summer Training - Vocational training at Salt Lake (Sector-5, Kolkata) done project on Retail Management System (with the help of JAVA) under Globsyn Skills.

Winter Training at Salt Lake (Sectore-5, Kolkata) done project on Loan Management System (With using of Oracle 10g) under Globsyn Skills.

TECHNICAL SKILLS

Desktop Support, Networking, MS Office, Data Structure, DBMS, C, Java.Pursuing CCNA.

1. Knowledge of IP addressing & Subnetting.

Cv of Pintu Das

2. OSI Model.3. Knowledge of Basic Router commands.4. Access-List configuring.5. Knowledge of Routing protocols like RIP,EIGRP,OSPF etc.6. Knowledge of VLAN & Inter-Vlan routing, STP(Spanning tree protocol).

STRENGTH

Good interpersonal skills, Hard working and self driven, Ability to work in a team, Willingness to learn and Ability to work under pressure.

PERSONAL DETAILS

Date of Birth : 15.09.1990Linguistic Ability : English, Hindi & BengaliNationality : IndianMarital Status : SingleSex : MaleFather’s Name : Sri Hira Lal DasSubject of Interest : Playing Cricket, PaintingPreferred Location : Durgapur, Kolkata, Bangalore

PLACE:

DATE: SIGNATURE