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Copyright © 2014 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
Understanding the Elements
of Performance, Image and
Exposure (P.I.E.) and Why
They Matter
April 2016
Objectives
Introduce the concept of P.I.E
Identify Enhancers and Deraillers
Define your Competitive Advantage
Review key learnings from the module
Performance, Image, Exposure
Source: Harvey J. Coleman, Empowering Yourself: The Organizational Game Revealed, 2nd Edition, 1996
Exercise
PERFORMANCE (10%) – table stakes
Speaks to sustainable contributions/results and how you
effectively leverage resources.
Value-added creation for key stakeholders
Strategically leverage people, processes, systems and
practices
Identify and align business models and applications
Leverage internal and external networks to benefit business
Enhancing other’s contributions
IMAGE (30%) – personal brand
Reputation
Credibility
Savvy
Innovative
Quantitative
Style
Confidence
Trustworthy
Risk-taker
Crafts other’s image
EXPOSURE (60%) - “who knows you and who cares”.
The engine that propels visibility for “P” and “I”
Membership in important circles
Access to leadership and thought leaders
Membership in key internal and external networks– Support Network (mentors/sponsors)
Create exposure for others
It’s not enough to be “GOOD” - Performance
GOOD GREAT
P o Builds incremental brand equity
o Delivers excellent results that are
benchmark for their business unit
o Builds competency skills in self and
others
o Improves processes/systems, identifies
and eliminates losses
o Plays not to lose
o Creates new and sustainable value
propositions
o Delivers excellent sustainable results that
are benchmark to their
region/globe/customer
o Develops mastery in self and others
o Creates systems, processes, models and
institutionalizes these across customers,
regions, business units to deliver
incremental value
o Plays to win
What behaviors do you believe will take your performance from
good to great?
• Deliver excellent sustainable results
• Take calculated risks in creating new value propositions
• Intentionally continue to develop skills for current and future roles
It’s not enough to be “GOOD” - Image
GOOD GREAT
I o Does job well and supports change
o Handles unexpected demands
o Qualifies statements
o Understands informal organization
o Leverages diversity to support individual
development
o Personally leads change
o Anticipates and adapts strategy to changing
conditions
o Confident to declare stretch plan
o Politically savvy, builds consensus and
drives change
o Leverages diversity to influence strategy and
build organizational capacity
What behaviors do you believe will take your image from
good to great?
• Demonstrate openness to ideas and opinions of others
• Leverage diversity of people and thought to influence
strategy and organizational capability
• Personally lead or drive change as a result of adapting to
changing conditions.
It’s not enough to be “GOOD” - Exposure
GOOD GREAT
E o Niche exposure is key
o Organization leaders and influencers
o Creates development plan in isolation
o Leverages relationships to advance
personal objectives
o Broad network of advocacy (Mentors and
Sponsors)
o Actively participates in informal information
network
o Utilizes network of supporters to create
meaningful development plan
o Leverages relationships to advance
business and organizational objectives
What behaviors do you believe will take your exposure
from good to great?
• Broaden my network internally and externally to build a
variety of professional relationship to help others
• Discuss your career plan with a trusted advisor
• Build a network of advocacy through mentoring
relationships – as a mentor and as a mentee.
P.I.E. - Enhancers and DeraillersPERFORMANCE ENHANCERS PERFORMANCE DERAILLERS
Exceed expected results Less than optimal results; make excuses
Know your business, industry and competition Focus solely on your position and tasks
Seek candid feedback frequently for development Become defensive when feedback is provided
Make decisions which fall in your jurisdiction based on proper
analysis and in a timely manner
Put decision making off or delegate it to others; make decisions
without proper analysis and reflection
IMAGE ENHANCERS IMAGE DERAILLERS
Poise Reactivity
Articulate communication Unorganized communication
Planful analysis Last minute approach
Collaborative “My way or the highway”
Convicted and stand-up for what you believe Abrasive/aggressive/shrill
Accept responsibility Place blame elsewhere
Coach and position others to win Critical and/or condescending
Optimistic attitude Negative attitude
EXPOSURE ENHANCERS EXPOSURE DERAILLERS
Show up with PRESENCE Comfort in “behind the scenes”
Platform your work Let others speak for you
Act professionally and appropriate to the situation Act too casual or too stiff for the situation
Confident and act like you belong there Act “too appreciative” to have been included
Don’t leave without an assignment to expand your exposure, or
be invited back
See exposure as “one-time” opportunity
Your Competitive Advantage…..?
Increasing P.I.E. Effectiveness
Gain clarity on how your contributions add value to your organization
Be familiar with ways in which P.I.E. factors influence professional success
Assess “P” to determine if you are maximizing opportunities to
– Build your reputation (“I”) and expand your “E”
– List opportunities and create an Action Plan
Create a career development plan, including P.I.E. factors, and share this with your line management, mentors and other key relationships
Update and communicate career goals and plans, at least annually
Ask for feedback about your “reputation” (“I”) on a regular basis
Review your work relationships and look for opportunities to expand your networks and Exposure
Discuss with you peers how to leverage the enhancers, and eliminate the deraillers
Create an Action Plan
Action Plan: Stop Start Continue
What I learned… What I commit to doing as a result of this class:
1 THING I’LL START (how can I enhance my PIE):
1 THING I’LL STOP (what is a derailler):
1 THING I’LL CONTINUE: