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Details of Pickfords' moving and storage services
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Y O U R P E R S O N A L G U I D E T O M O V I N G A N D S T O R A G E
a move as individual as you
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a move as individual as you
Moving to a new home can be one of the most exciting events in life
and, by choosing Pickfords as your partner for the day, you can be sure
everything will go the way you had planned.
We have been moving people’s valued possessions for generations and
we know that each one of our customers is different. We are committed to
understanding your unique requirements and providing a service to suit you.
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at your service
Contents
4. Flexible local and national resources
5. Our commitments
7. A choice of services to suit you
8. Services to help you settle into your new home
10. A guide to your move
11, Your quotation
12. Your personal move plan
14. Insurance and waivers
16. Booking your move with Pickfords
17. Your acceptance form
18. Preparing for your move
20. On moving day
22. Safe and secure storage
23. After your move
The difference is our people
Our people are trained to understand the importance of service
and customer satisfaction is our highest priority. We believe
that understanding your requirements is the key to a successful
move, which is why we work closely with you to create an
individually tailored move to suit your needs.
Our approach to quality
Pickfords’ aim, to provide the highest possible quality of
service, is underpinned by Pickfords’ ‘Moving with Quality’
initiative, a combination of proactive listening to our customers,
unique moving technology and regular skills training for our
staff.
Professionally trained removal teams
Our professional packing teams undergo regular training in
packing and loading techniques, as well as health and safety
training to ensure the safety of their teams and their customers.
They use the latest materials and packing techniques to ensure
your goods are protected throughout your move. Our drivers
undergo regular driver training and, for your peace of mind,
Pickfords’ Moving Teams are all CRB (Criminal Records Bureau)
checked.
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fl exible local and national resources
A national network of branches
Pickfords is the UK’s largest moving and storage company, so wherever you
are moving to or from, you know we’ll be right there when you need us. Our
national resources give you fl exibility. We can arrange for the local branch
at your new property to check access prior to your move, draft in extra
resources if required and arrange local storage close to your new home.
We carry the badge!
When you are moving home, hiring a removal company that is a member of
the British Association of Removers (BAR) will give
you the extra confi dence and peace of mind you
need during one of life’s most stressful experiences.
Pickfords is a member of the British Association of
Removers and is committed to its Code of Practice.
The code sets out the industry standards for service, trading, advertising
and complaints handling and is designed to help members maintain the
highest standards of service and to protect their customers’ interests.
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our commitments
A greener future
Pickfords is committed to a greener future and has created systems to
reduce waste and pollution generated by its business activities. Pickfords
develops packing materials that are environmentally friendly and uses
sustainable resources. We recycle cardboard, wood, paper, printer
cartridges and offi ce waste. The use of energy at all Pickfords’ sites has
been reviewed and new procedures put into place to reduce the use of
electricity and other utilities.
Pickfords in the community
Our business is involved in our local communities and we encourage our
employees to actively use their resources, skills and knowledge to support
local community projects. Pickfords supports Road Safety Charity, ‘Brake’
and provides road safety workshops and training to 10 -12 year olds in local
schools across the UK.
Raising funds for the NSPCC
Pickfords supports the NSPCC and has committed to raising £50,000
from local projects to help the charity maintain its help lines, and provide
counselling and therapy for children suffering from abuse.
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a choice of services to suit you
Everyone has different needs, which is why no two Pickfords moves are
ever the same. Whatever your situation, we offer a comprehensive choice of
moving services, which means we can personalise the entire move to suit
your needs, your time schedule and your budget.
A range of packing services
We offer a range of packing services:
Self pack
If you choose to pack your cartons yourself, Pickfords will deliver packing
materials and cartons ahead of move day.
Fragile packing service
You may choose to pack some of your goods yourself, but arrange to have
a professional packing team from Pickfords to pack your most fragile items.
Full packing service
A full packing service means you can sit back and let the professionals pack
everything on move day.
Insurance options
Protecting your goods throughout the moving and storage process is
very important, which is why we provide a choice of insurances designed
especially to protect your goods in transit and in store.
Waivers to save you money
We know that often events beyond your control can delay your move, which
is why we have created ‘Late Key’ and ‘Cancellation’ Waivers, to ensure you
do not have to pay additional costs if the unexpected happens.
Secure storage
Our secure storage options allow you to store anything from a single item
to the entire contents of your home, for as long as you need. You can
choose to store at any of our storage facilities around the country, we will
collect your household effects and deliver them back to you when you need
them.
Small moves service
In addition to our full home moving service we also provide a ‘small moves’
service for people who only have one or two items to move, locally or
nationally. We have a national fl eet of vehicles travelling the length and
breadth of the country every day. By utilising the space on these vehicles
we can provide a very cost effective small moves service.
Special offers for UK home movers on our website
Pickfords has teamed up with a number of companies to offer you a
range of special web based offers to help you save time and money
when you move home. Visit the Pickfords Moving Advice Centre at
www.pickfords.com/uk-special-offers
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services to help you settle into your new home
Pickfords Fix it Fast
Pickfords “Fix it Fast” is a one call 24 hour service to help you arrange all
those additional services you need prior to your move and after you have
settled into your new home. We can arrange to disconnect and reconnect
your white goods, change the locks on your new home, install a burglar
alarm, remove or install light fi ttings, install your fl at screen TV, aerial or
satellite dish and resolve any problems you have with hot water or heating.
To arrange these services at your current or new address, simply call our
“Fix It Fast” help line on 0800 088 4580.
A network of qualifi ed, approved trade professionals
Pickfords “Fix it Fast” takes the worry out of fi nding a local, reliable
tradesman. Pickfords “Fix it Fast” has a national network of qualifi ed and
approved trade professionals. All work carries a 12 month parts and labour
guarantee and tradesmen are uniformed and fully audited. For your peace
of mind, we will even give you a security password that the tradesman will
quote when he arrives at your home.
Settling into your new home
Pickfords’ service continues after you have moved. When you have
settled into your new home you can call the team at Pickfords “Fix it Fast”,
to arrange qualifi ed tradesmen to help with a range of services including:
appliance installation, glazing, roofi ng, plumbing, heating and electrical
work. If you need help after your move, one call to Pickfords “Fix it Fast” will
connect you to a reliable local trade professional.
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Get a quote for home and contents insurance
Pickfords* now offers home contents and buildings insurance and can
arrange a no obligation quotation at the time of your home survey.
We can connect you to a panel of the UK’s leading insurance companies
to access a range of special offers which are not available in the general
market. These offers have been specially negotiated exclusively for
customers of Pickfords. We make the process of getting an alternative
quote easy for you. We will arrange for one of our specialists to call you to
discuss your requirements, or you can access our quote engine on-line at
www.pickfords-insurance.co.uk or call 0845 504 0660.
Free clothes recycling service
Pickfords has teamed up with Clothes Aid to help raise money for the
NSPCC and to provide a free service when you move home.
We will distribute clothes bags at your survey. If you want to take part
and have a ‘clothes clear out’ before you move, Pickfords will collect your
unwanted clothing on move day and transport them to Clothes Aid, where
they will be recycled to raise money for the NSPCC.
*We are introducers for an FSA approved insurance company and all quotations are
subject to the terms and conditions of policy.
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a guide to your move
The fi rst thing you’ll want to know is how much your move is going to cost.
We know each move is different, so it is best to talk through your needs with
your local Pickfords Move Co-ordinator.
Introducing your personal Move Co-ordinator
For all moves we appoint a personal Move Co-ordinator who is your main
contact throughout the entire moving process. Your Move Co-ordinator will
arrange your appointment with our Move Consultant and, when you receive
your move plan and quotation, will go through it with you and answer any
questions you may have. Advice is always available and your Move Co-
ordinator will ensure that everything you have requested is in your move plan
and that every aspect of your move proceeds as you had planned.
Your Move Consultant
Wherever possible we recommend that a Move Consultant visits your
home. The visit should last no more than an hour and will allow the
Consultant to assess and measure all your belongings and identify your
wrapping and packing requirements. Your Move Consultant will ask you to
identify fragile or high value items so we can give the best recommendations
for packing materials and procedures. It is important to give as much
information as you can, so we can provide you with an accurate quotation.
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your quotation
Your quotation will show the cost of the move itself and will include a number
of options so you can make a choice of the moving, storage and insurance
services that you need. Our commitment is to provide a service to suit you, so
our quotation will clearly defi ne the range of services available to you.
Here is an example of a Pickfords removal quotation.
1. Your move costs
This is the actual cost of the move itself, whether direct to another home or into
store, including any packing, where applicable. VAT at the prevailing rate applies.
Transit insurance is listed separately and Insurance Premium Tax (IPT) at the
prevailing rate applies.
2. The move timetable
The move timetable will include a clear schedule for your move. Please check
and make a note to contact your Move Co-ordinator if there have been any
changes.
3. Your weekly storage charges
These are the charges for storing your belongings (if applicable) per week. Again,
VAT at the prevailing rate applies. Any storage insurance is listed separately plus
IPT at the prevailing rate.
4. Other services
These are listed and priced separately and VAT or IPT is added at the prevailing
rate. These services can include: Premises Protection, Cancellation Waiver, Late
Key Waiver, packing services and any other work you may have requested us to
carry out as part of your move.
We will send you insurance documentation to explain the policy wording. We
urge you to read this documentation carefully, to ensure your demands and
needs are met.
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Your quotation may include 2nd or 3rd alternative options for you to choose from as
part of your move and will be detailed separately.
Quotation 18 June 2011 Prepared for: Mr & Mrs A Smith Our Ref: 123/006950 We have listed the options below from our understanding of your requirements. Please tick the services you require and ensure that you return all the pages of the acceptance paperwork in order to secure your booking.
Your Removal Charge Charge Tax Total Option 1 – Full Packing
Removal of furniture and effects from Newcastle into Store
£450.00 £90.00 £540.00
Transit Insurance £76.50 £4.59 £81.09
Total (including Taxes) £621.09
Day AM/PM Location Activity 1 Full day Newcastle, 148 Meadows Broad Full pack and load to store Option 2 - Fragile Pack
Removal of furniture and effects from Newcastle into Store
£400.00 £80.00 £480.00
Transit Insurance £68.00 £4.08 £72.08
Total (including Taxes) £552.08
Day AM/PM Location Activity 1 Full day Newcastle, 148 Meadows Broad Fragile Pack and Load to Store
Your Weekly Storage Charges Charge Tax Total
Storage £26.00 £5.20 £31.20 Storage Insurance £4.42 £0.27 £4.69
Weekly storage charges (including taxes), per week or part thereof £35.89
Other Services Charge Tax Total
Cancellation / Postponement Waiver - Move into store £45.00 £9.00 £54.00 Premises Protection Waiver - £30.00 £6.00 £36.00 Late key waiver £35.00 £7.00 £42.00
Changes to our terms and conditions of business will not apply unless they have been agreed with us in writing.
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your personal move plan
Your personal move plan will be sent to you with your quotation and your
acceptance form.
The move plan contains all the details, dates and timings relating to your move
and it is important to check all the information as soon as you receive it.
Here is a guide to checking your personal move plan.
1. Your move date
Check that the approximate move date is correct and notify your Move Co-
ordinator if it is incorrect or if it has changed since the Move Consultant’s visit or
completion of the move contents form.
2. Collection and delivery address
Check the collection and delivery addresses very carefully, including postcodes.
Please notify your Move Co-ordinator of any errors or changes.
3. Our services
The move plan lays out in detail the services we will be providing, and will also
indicate any items that are not to be moved.
4. Your responsibilities
Next we outline your agreed responsibilities, such as carrying out your own
wrapping and packing or clearing an access way before we arrive. Please note
these points carefully and once again notify your Move Co-ordinator of any
changes as soon as possible.
5. Storage
If you are moving your belongings into store, please check that the period
indicated is correct.
Your move plan represents the instructions to our operational team.
Checking your move plan will give you the peace of mind of knowing that your
move will go according to schedule.
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Move Plan Customer Name: Our ref:
Mr & Mrs A Smith 123/006950
Your quotation is based on the following:
Approximate Date 01/06/2011 All dates are subject to availability
The proposed activities for your removal are detailed within your quotation
Collection Address 148 Meadows Broad, Newcastle, NE22 Store Queens Park,, Queensway North,, Team Valley Trading
Estate, Gateshead, Tyne & Wear, NE11 0NX Services we will provide
Export Wrapping of the Dining Suite and Leather Sofa to give further protection to these items whilst in transit.
Customer’s Responsibilities
Disconnect all electrical appliances prior to the moving day. Take down curtains, shelves, cupboards, light fittings and lift carpets.
Items not to be moved
Curtains, Carpets, Light Fittings
Additional Notes
Estimated Storage Period
2 Months
Please note additional charges may apply if there are any delays or difficulties:
1. Our quotation is based on reasonable access to both the collection and delivery addresses. Any access difficulties need to be notified to us before the work commences.
2. This removal is based upon collection/delivery taking place during normal working hours of 9am to 5:30pm and having access to the delivery address by 1pm at the latest.
Please check these details carefully and let us know if you want to change or add anything.
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insurance and waivers
For your peace of mind
Accidents can happen. Our unique Goods in Transit and Storage
Insurance will protect your goods from the home you are leaving to their
new destination. Our insurance is underwritten by a regulated insurance
company and, in the event of a valid claim, you will be compensated or your
goods will be repaired or replaced, at the insurer’s option.
A short term policy with no excess
There is no excess on Pickfords’ Goods in Transit Insurance and we
manage the claims settlement process in-house, dealing with you directly
rather than outsourcing this process to a third party.
Premises Protection
Like all removal companies, our terms and conditions limit the amount we
will pay if we cause accidental damage to your home. For your peace of
mind, you can buy additional cover (a Waiver) from us to cover an individual
or both properties against accidental damage.
Protecting our customers’ interests
Pickfords has a unique Insurance Charter (available from your local branch)
which defi nes our standards and our approach to selling insurance.
Pickfords is a voluntary member of the Financial Ombudsman’s Service
which means our customers have access to an independent organisation to
resolve any concerns, should they feel they have been mis-sold insurance.
Our Insurance Charter is designed to protect our customers’ interests.
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Prepare for the unexpected
Sometimes events take place that are out of our control, such as not being
able to gain access to your new property at the agreed completion time
or having to cancel your move at short notice. Pickfords has created two
Waivers, which give you a degree of fl exibility, so you won’t have to pay
costs should the unexpected happen.
Late Key Waiver
If your Moving Team is delayed due to access issues there will be additional
costs for you to bear. Pickfords offers a Late Key Waiver which will cover
these costs if there is a delay in access to your new property.
The Late Key Waiver gives you the fl exibility of a three-hour waiting time from
the completion of your property. This means your Pickfords Moving Team
will be on site to complete the removal until 7pm or until the crew has used
up its hours according to the Working Time Directive.
Cancellation Waiver
In the event of unforeseen circumstances you may have to cancel or
postpone the removal after it has been confi rmed, making you liable for a
cancellation fee. Pickfords has developed a Cancellation Waiver to give our
customers complete peace of mind.
Our Cancellation Waiver means that you have complete fl exibility and will not
incur an additional charge if your plans change at the last minute.
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booking your move with Pickfords
Once you have reviewed the quotation, call your local branch of Pickfords to
provisionally book your move day. Bookings are being taken all the time and
availability is changing day by day, and sometimes even by the hour.
When you have provisionally booked your move, fi nd your acceptance form
in your quotation pack and complete the paperwork to secure your move
date. This is the all important paperwork that will confi rm your move day into
our operational diary.
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your acceptance form
Below is a guide to your acceptance form.
Select the services that you need
The quotation may include several options for you to choose from. Select the
moving, storage and insurance services that you want by ticking the boxes.
1. Arrange your insurance
Insert the full replacement value (as new) of your goods and tick the Insurance
and Waiver services you require.
2. Secure your move date
Confi rm the date and time you need to vacate your home and the date and time
you can have access to your new home.
3. Sign your acceptance form
Finally, sign and send your acceptance back to your Move Co-ordinator. When
we have received your signed acceptance and payment, your move will become
a confi rmed booking.
Consider access
Pickfords vehicles are large and similar in size to a double-decker bus, therefore
it is very important that we have clear access to both the collection and delivery
addresses.
Payment
We can take payment by debit card over the telephone and this will help ensure
your preferred date is booked.
Credit card payments can also be made and incur a standard service charge.
Cheques need to be received seven working days in advance of the move to
enable clearance.
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Acceptance 18 June 2011
Name: Mr & Mrs A Smith Our Ref: 123/006950 1: Value of your goods
The total replacement value of my goods as new is: Please list on page 4 any individual items valued at £1500.00 or more.
£
If Storage is required, please confirm the replacement value of goods to be stored. If your goods are going into store you must enter a value in this box or the value above will be used to arrange Fire Insurance – unless you have initialled the Fire Insurance Box to decline cover.
£
2: Insurance Insurers maximum liability is limited to the value, which you declare in section 1 (you must notify us in writing if this value should change). We cannot arrange insurance until you tell us, in writing, the value of your goods. The insurances we offer must run continuously from the time your consignment is collected, whilst it is in store and until it is delivered. You must pay all the premiums due to ensure cover is in place. Fire Insurance in store is excluded from the terms and conditions of our transit insurance. This will be arranged automatically unless you have initialled the Fire Insurance Box. Premises Protection Waiver up to a maximum of £50,000 per address is required at:
Collection Address Delivery Address (UK only)
3: Move & Contact details Date Time I would like my move to start on at ….…. am/pm
I have arranged to leave my current home on at ….…. am/pm
I have arranged to move into my new home on at ….…. am/pm
My full delivery address is:
Whilst my goods are in store I can be contacted at this address:
Contact telephone numbers: W: M: H:
My email address is:
We will use your email address for the purpose of sending you information about offers and services in your area. If you do not want to be contacted please indicate here
I confirm the services I wish to buy and I have received, read and understand the Terms and Conditions included with this quotation. I accept that your liability is either
limited or excluded under conditions 8, 9, & 10.
Signed Print Name Date
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preparing for your move
Even though you have chosen the country’s most experienced moving company
to take the strain there is still a number of things you’ll need to consider in
advance to ensure a trouble-free move.
We have compiled the following hints and tips to help you prepare for move day.
Self-assembly furniture
Pickfords does not provide dismantling and reassembly services as a standard
part of the service. We can arrange for a joiner to dismantle the furniture, we
treat each case separately and would assess the age, condition and complexity
of the furniture before making this recommendation.
Attics and lofts
Preferably, attics and lofts should be cleared and items placed in a bedroom
or other convenient spot prior to the arrival of our Moving Team. This ensures
they can see the entire scale of your move, when they fi rst arrive, and prevents
anything being forgotten.
Cookers/washing machines/fridges and freezers
These should all be disconnected, drained and dried prior to our arrival. To avoid
damage, ideally the drums of automatic washing machines should be secured
with the proper brackets supplied by the manufacturer. To arrange a qualifi ed
professional to provide this service call Pickfords “Fix it Fast” on 0800 088
4580. To avoid unpleasant odours we advise that fridges and freezers should
be washed out with a strong solution of bicarbonate of soda and hot water, not
detergent.
Curtains/blinds/items fi xed to walls
These should be taken down prior to the arrival of our Moving Team. Please
place pictures and mirrors in a neat stack, they may have to be loaded fi rst.
Packing & unpacking
If we have quoted to perform this work for you then there is little more to add.
If you have decided to do your own packing then please ensure that the
containers you use are strong enough to permit stacking without damaging the
contents.
Wrapping and packing materials and moving kits can be bought direct from
Pickfords and online at www.pickfordsselfpack.co.uk . Delivery by courier and
credit card payment make this a very convenient service.
Consideration should be given to the number of heavy articles placed in each
container, as a carton full of books can prove impossible to move even for the
strongest member of the Moving Team. Only half fi ll such containers and then
top up with lighter items.
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Keep clothing on hangers
Clothing can remain on hangers. We will provide special wardrobe cartons in
various sizes for your clothes. All other items of clothing should be packed into
suitcases as if preparing for a holiday.
Bedding and linen
All bedding and linen should be folded and laid out on beds ready for packing,
if we have quoted to wrap and pack your belongings.
Plasma TV, hi-fi , video and computer equipment
This type of equipment is best moved in its original packaging. Pickfords has
developed special cartons and covers to protect fl at screen TVs and DVDs in
transit.
China glass and ornaments
These can be left in cupboards and on shelves ready for our Moving Team to
pack (if these have been included in the quotation).
Contents of garages and garden sheds
Ensure any rubbish is discarded and tools cleaned and bundled together for
ease of carrying. We cannot accept fl ammable substances, old tins of paint,
creosote, paraffi n, matches, gas bottles or similar items, as this completely
invalidates any insurance cover you may have arranged with us. Any other
containers or bottles should be securely sealed to prevent spillage.
Pets
The mildest tempered creatures can become very unsettled when they see
the family home being moved. It is comforting for the animals to travel with
familiar people. It is best to keep your pets out of the way on moving day when
collection and delivery of your furniture is taking place.
Fitness equipment
If you have fi tness equipment that needs to be moved, it is advisable to arrange
to have the equipment dismantled before move day.
Plants
Wrap your plants in newspaper. This protects them from draughts and stops the
leaves from being bruised. Once in your new home, stand them in the warm and
don’t unwrap until the activity has fi nished and the door is shut. In summer, don’t
leave them in a hot car or in the sun.
Exclusions
Pickfords’ terms and conditions and the terms of insurance do not cover
jewellery, watches, precious stones, money, coins, bullion, deeds, bonds,
securities, stamps, furs, tobacco and cigars. It is best to pack these yourself and
carry these items in the car. Please refer to your Guidance Notes for Customers
booklet to fi nd a complete list of exclusions.
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on moving day
Moving day has arrived. If you have asked Pickfords to pack for you, it’s time
to sit back and let our professional packing team go to work. By arranging
this service, you will save your time and effort and ensure your goods are
protected during your move.
Protecting your home
Pickfords will ensure your home is protected during the move. Special care
will be taken to protect your carpets, wooden fl oors, banisters and doors
prior to moving your furniture.
Professional wrapping and packing
A day or so before your actual move date a packing team will carry out this
service, using our own range of wrapping and packing materials, to ensure
your goods are protected during your move.
Silverware
Silverware is wrapped in acid-free tissue to prevent tarnishing.
China and glassware
China and glassware are individually wrapped before being packed in
special china cartons.
Clothes and books
Clothes are hung in specially railed wardrobe cartons whilst books will be fl at
packed into sturdy book cartons.
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White goods and appliances
We will wrap your white goods in specially designed padded appliance
covers to protect them during the move.
Sofas
Sofas, large chairs and mattresses all have their own specially designed
covers to protect these items from tearing, marks and dents.
Crates
For those items that you have singled out for extra care, we can make
wooden crates to add an extra layer of protection.
Special cartons
Pickfords has developed a range of cartons to cater for all your individual
needs. We have cartons to protect your wine collection, bicycles, golf
clubs, pictures and lampshades.
Unpacking at your new home
Our unpacking service consists of unpacking and unwrapping your
belongings on to fl at surfaces and the disposal of all packing materials.
Our crews will work under your direction, so it is advisable to have a plan
in mind on delivery day.
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safe and secure storage
In today’s home moving market storage has an increasingly important role to play,
as it can make the difference between keeping and losing a sale.
Convenient collection
Pickfords will arrive at your home and pack your possessions into a secure wooden
storage container. This means you do not have to transport the goods yourself,
saving you the cost of a hire van and your time. It also means you will not have to
do the heavy work of lifting furniture.
Accurate records of your storage consignment
If you are placing goods into long term storage, you may not be accessing them for
some years. Pickfords will create an inventory of all goods going into store, so that
you have an accurate record of the goods in our care.
Sealed at residence
For security purposes your storage container will be sealed at your residence,
wherever possible, and will not be opened until you are ready for delivery.
Convenient delivery service
When you are ready for delivery, Pickfords will deliver your consignment to its new
location at a mutually convenient time.
Easy monthly payments
You can choose to pay monthly by easy direct debit payments or by cheque. If you
choose to pay by cheque there will be an administration charge of £5 + VAT added
to your storage invoice.
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after your move
We believe moving home is a very personal business. We’ve built our
promise on a platform of unwavering personal, local service. At the heart of
all that we do is a commitment shared throughout our organisation to take
every measure at our disposal to ease the transition to your new home.
Pickfords’ service now continues after you have moved. If you need
to arrange a tradesman to undertake work on your new home, contact
Pickfords “Fix it Fast” free on 0800 088 4580 for access to a network of
qualifi ed, approved, fully audited trade professionals.
We hope this guide has given you all the information you need to know
about moving home with Pickfords.
Good luck in your new home!
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checklist : 2 to 4 weeks before
Packing
Before any packing begins, decide if there are any items you wish to
dispose of. These can be sent to a local auction or donated to a charity
shop or sold online
Plan your packing
If you are planning to do the packing yourself, make sure you obtain all the
necessary materials, and begin at least two weeks before your move
Label boxes with the details of their contents and the room in
which they are to be placed at the new address. You can buy
wrapping and packing materials direct from Pickfords Self Pack online at
www.pickfordsselfpack.co.uk
Remember that Pickfords is unable to offer any insurance for owner packed
items
Finalise your move date
Relatives & friends
Buy change of address cards and send to your contacts in your address list.
Alternatively, write an email to be sent to your contact list
Bank
Notify your bank of your change of address and consider transferring your
account to a branch nearer to your new home. Don’t forget any items
retained by the bank for safekeeping
Credit/store cards
Fill in the change of address section of your statement when returning it with
your payment and also notify any card protection insurers that you may have
Standing orders/direct debits
Give your new address to companies to which you pay standing orders, or
with which you have a hire purchase agreement or loan
Stocks & shares
Notify your stockbroker or each individual Company Registrar
Car
Arrange to have your car serviced, particularly if you are going on a long
journey
Driving licence
Complete the ‘Change of Address’ section on your licence and return it to
DVLA, Swansea, SA99 1BN
Motor vehicle registration
Send the appropriate section of your Vehicle Registration Document to the
Vehicle Customer Service, DVLA, Swansea, SA99 1AR
Mail Re-direction
The Royal Mail needs 7 days’ notice. Application forms are available at all
Post Offi ces or you can telephone 08457 777888
Telecom/mobile phone providers
Contact providers including your Internet account to advise of your change
of address and the date from which you wish your new number to operate.
Give at least two weeks notice
TV licence
Fill in the change of address part of your existing licence
Check the special offers at www.pickfords.co.uk/uk-special-offers to
save time and money when you move home within the UK
25
checklist : 2 to 4 weeks before
Doctor/Dentist/Optician
De-register if you are moving away and research alternatives nearer to your
new address. Liaise with hospital if undergoing regular treatment
Private health care
Advise change of address and/or research new schemes
Inland Revenue
Notify your local tax offi ce quoting your reference number (this can be found
on your pay slip/P60/coding notifi cation)
National Insurance/DSS Benefi ts
Write to your local DSS offi ce, giving your full name, date of birth, and full
National Insurance number
Pension
Advise your local Post Offi ce or private scheme of your change of address
Insurances
Notify your broker or individual insurance companies
Council tax and electoral registration
Notify relevant authorities in both your current area and the area to which you
are moving regarding council tax and electoral registration
Subscriptions
Notify all organisations/clubs/charities to which you subscribe of your new
address
Hotels
If you need hotel accommodation during the removal, book your hotel well in
advance, especially if the move occurs during the summer months
Lofts/attics
Check the contents and dispose of any unwanted items
Schools
Notify schools of your leaving date and advise the new schools as soon as
possible
Pets
Make arrangements to book pets into kennels/cattery or for friends/relatives
to look after them during the move. Arrange for the transfer of your pets’
records to the new vet
Parking permits
Check to see if you need a parking permit for your removal vehicle at your
existing and new address
Additional services
Think about any additional services that you may need to disconnect you
from your existing home. Contact Pickfords “Fix it Fast” on 0800 088 4580
to arrange qualifi ed, reliable trade professionals
Home contents and buildings insurance
Moving home is a good time to review your home contents and buildings
insurance. Get a comparison quote from www.pickfords-insurance.co.uk
26
checklist : 1 to 2 weeks before
Two weeks before
Consider changing the locks
Contact Pickfords “Fix it Fast” on 0800 088 4580 to arrange for the locks to
be changed on your new home after delivery day
Library
Make sure that you return all the books that you have on loan
One week before
Electricity and gas
Contact your existing energy suppliers to advise of the date when you will be
moving, giving at least 48 hours notice
Water
At least 48 hours notice is required by both your existing and your new
authority to arrange for disconnection and re-connection of supply
Items on loan
Return borrowed items to your friends and neighbours
Milk/papers/window cleaner
Settle outstanding accounts and cancel supplies
Dry cleaning
Collect all remaining items
Survival Kit
Pack a box for the delivery end to include, light bulbs, toilet rolls, candles,
screwdriver and pliers, matches, kitchen towels, cash and a note of
important telephone numbers. Put this box in the boot of your car
Keys
Ensure that the keys for your new home are going to be available on time
Fridge/freezer
Empty, defrost and dry out your fridge/freezer
Washing machine/dishwasher
Empty, disconnect and drain pipes, secure the drum of the washing
machine with the manufacturer’s transit brackets
Refreshments
Arrange these to be available for the next day - remember your cooker may
be disconnected. Also ensure that you have planned your evening meal on
the day of your move. It may be easier to have a take-away or eat out
Prepare the attic
If you need the Moving Team to enter your attic or loft, make sure it is
properly illuminated and fl oored, and has a safe point of entry
Foodstuffs
Care should be taken to ensure that any packets, together with lids of jars
and screw tops of bottles are properly and safely secured
Make a plan
Draw a plan of your new home and be prepared to instruct your moving
team on the new location of furniture
Clear out unwanted clothes
Fill Clothes Aid Bag with unwanted clothing, for collection on move day to
support the NSPCC
27
checklist : during and after the move
Moving day
Refreshments
It may be a good idea to keep refreshments fl owing for everyone involved
with the move. It is physically demanding work
Bedding
Remove all bedding, and ensure that when packed, these are clearly
labelled for immediate unpacking for the fi rst night at your new home
Children
If they are staying with you, organise a room with their toys and a few treats.
Older children may want specifi c tasks, such as packing their own personal
box
What’s not to go
Show the Team Leader around the house and identify anything that is NOT
to be moved
Walk around the house
Once the van is loaded, walk around the house with the Team Leader to
ensure all items to be moved have been placed in the vehicle
Meeting at the property
Agree an approximate time to meet at the new property
Meter readings and key transfer
Before leaving, make a note of all relevant meter readings, and arrange for
key transfer as agreed. On arrival at your new home, make a note of meter
readings
Layout of new home
Show the Team Leader the layout of your new home. It may be helpful to
label the entrance door to each room. Be on hand to direct the team to
place your furniture in the correct positions
Sign completion form
Once you are satisfi ed that everything has been delivered and positioned in
the appropriate place, sign the completion form, adding any comments you
wish to make
After the move
If you need a local trade professional to complete work on your new home,
contact Pickfords “Fix it Fast” on 0800 088 4580 to arrange for a trade
professional to visit your home.
Security password available
Clean up guarantee
0800 088 4580
Home Repair Services
A national network of qualified and audited local tradesmen
24/7/365 Helplines
Fixed price repair work
All work guaranteed for 12 months parts and labour
28
headline
a move as individual as you
Local, national and international moving
Home and business moves
Storage services
Small moves
Packing materials
Telephone: 0800 019 8557
Email: [email protected]
Web: www.pickfords.com
OHSAS 18001:2007OHS526310
02/11 PIC003
© Pickfords 2011
