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pi STRATEGY CONSULTING
EGPP Card-based PilotJan – Mar 2014 Session
Evaluation Report
April 2014
2pi STRATEGY CONSULTING
Overview
3pi STRATEGY CONSULTING
Introduction A card-based pilot was carried out from January to March
session of EGPP in two sub-districts: Bhurungamari and Dashmina
This presentation highlights the findings from an evaluation of the pilot program conducted by pi Strategy Consulting.
This evaluation is primarily based on information collected through face-to-face interviews, first hand focused observations and data provided by various stakeholders. They are:– EGPP central team – World Bank local office– Beneficiaries in two sub-districts– SARDARs in two sub-districts– PIOs of two sub-districts– Field Supervisors of two sub-districts– BCCP field trainers– Post office officials in two sub-districts
4pi STRATEGY CONSULTING
Introduction (contd.) This evaluation covers the entire geography of
the pilot program. However, due to time and budget constraints, statistically significant sampling of the beneficiaries could not be possible. Instead, purposive sampling method was applied to identify beneficiaries at the initial stages and then, respondents were chosen randomly from the list.
5pi STRATEGY CONSULTING
Methodology The preliminary questionnaire was developed by pi Strategy
Consulting. This was then validated through feedback from local World Bank team.
The updated questionnaire was subsequently tested in the field (Q-Test), and another round of edits were incorporated to arrive at the Final Questionnaire (see Appendix) for the evaluation.
The field evaluation primarily comprises three tools:1. One-to-one interview 2. FGD (Focus Group Discussion) and3. Focused Observation
As part of focused observation, pi Strategy team observed attendance and payment process in real time and identified major challenges.
BhurungamariOne-to-one Interview FGD
Beneficiary 5 1 (10 participants)SARDAR 1PIO 1
BCCP Field Trainer
1
Post office official
1
DashminaOne-to-one Interview FGD
Beneficiary 4 1 (6 participants each)SARDAR 1PIO 1BCCP Field Trainer
1
Post office official
1
Collective Sample Size: 33
6pi STRATEGY CONSULTING
Findings & Analysis
7pi STRATEGY CONSULTING
Beneficiaries were provided with 2.5h to 4h training. 30-40 beneficiaries received training at each session.
Training was perceived useful but not sufficient. Only 16% of the beneficiaries could read and recall their PIN.
No beneficiary was found who could complete the entire payment withdrawal on her own effort
Beneficiary training was not sufficient
8pi STRATEGY CONSULTING
A Personal Identification Number, or a PIN, is intended to be a confidential number. PIN is an integral part of the 2-factor authentication process that is deemed very important for security purposes, and a critical differentiator from cash transactions
Beneficiaries keep the Postal Cash Card and the PIN together. Most of the beneficiaries have the PIN written down on a piece of paper that is often pasted over the PCC. If the card is lost or stolen, the money could easily be withdrawn by anyone.
PIN was not a secret code at all
PIN was written over the card
9pi STRATEGY CONSULTING
Benefits from New Payment Mechanism
Beneficiaries in Bhurnagamari save around 28 minutes on a payment day with the new system. This was not observed in Dashmina, as with the old system Beneficiaries there received the payments from the UP members. Though the old system might be convenient for the beneficiaries but some hidden costs may be associated with it.
Beneficiaries in Bhurungamari save around BDT 7* on average during a payment day with the new system. Beneficiaries in Dashmina did not incur any cost with the previous system as they had to acquire payment from their nearby Union Member.
* excluding any unofficial fee.
Dashmina
Bhurungamari
Combined
3.5
0
3.0
3
3.2
2
0.9
5
3.5
0
2.4
8
Payment Time (in hours)
Old System New System
Dashmina
Bhurungamari
Combined
- 5 10 15 20 25 30 35
31
13
20
-
20
12
Travelling cost for collect-ing payment (IN BDT)
Old System New System
n=15
n=10
n=25
n=15
n=10
n=25
10pi STRATEGY CONSULTING
Beneficiaries lost PCC and/or PIN Some beneficiaries lost their
PCC and/or PIN and did not receive their payment
In Bhurungamari, both PCCs and PINs were reissued to the beneficiaries but no such step was taken in Dashmina
5 beneficiaries from Ramshagardi, Dashmina lost their PCCs and PINs, while they were crossing a river. But no PCCs and/or PINs were reissued to them
Example from Field: 1
2 beneficiaries from Joymonirhut, Bhurungamari lost their PCCs and later those were reissued to them
Example from Field: 2
11pi STRATEGY CONSULTING
Problems in attendance recording In some cases, for improper
handling Sardars blocked the POS machines and no attendance was taken that day
Network failure interrupted the attendance process sometimes
A Sardar from Dashmina Union blocked the POS machine. Later he called the customer care center of the machine provider and restarted the machine
Example from Field: 1
On February 26, 2014 no attendance was given at different worksites of Dashmina Union due to network failure.
Example from Field: 2
12pi STRATEGY CONSULTING
PCCs were taken away from beneficiaries
In Alipur Union, Dashmina, PCCs were taken away by UP Members from the beneficiaries after one day of delivery.
PCC was taken away from Barek, a beneficiary of Alipur Union, Dashmina by the UP member. Since then no attendance or payment withdrawal was made by him
Example from Field: 1
UP Members possessed all the beneficiary cards
13pi STRATEGY CONSULTING
Beneficiaries did not receive full payment
Beneficiaries in many cases did not receive full payment.
PCCs and PINs were taken away from the beneficiaries and they were also not informed about their payment amount.
Kalimullah of Alipur Union, Dashmina did not receive 10 working days payment . His PCC and PIN was also taken away from him
Example from Field: 1
14pi STRATEGY CONSULTING
Inconsistency on payment day On one payment day, no
payment processing was observed in Alipur and Betagi-Shankipur Union of Dashmina.
Post office officials were present at the payment point, but because beneficiaries did not have their cards on them, no payments could be made.
After further inquiry with the local people, it was learnt that in Alipur, the UP Members sometimes obtained payments for all beneficiaries from the Post Office Officials and later disbursed the payments to the beneficiaries themselves from their own homes.
PO officials were waiting for the beneficiaries at one union office in Dashmina. It was 2.30PM and no payments were made up to that point.
15pi STRATEGY CONSULTING
Challenges and High-level Recommendations
Safekeeping the PIN and the Postal Cash Card
Recommendations
1. Small bag to keep the card could be provided that can be easily carried during work.
2. Effective training is required
Challenges
Beneficiaries have no clear knowledge about: • the amount of money
they are going to receive.
• the person to complain to if the amount received is less than he/she expected.
1. A list could be provided to Sardar populated with the current balance of the beneficiaries’ account.
2. A special-purpose POS device that only allowed balance checking could be used by beneficiaries (while waiting in queue or after receiving payment)
3. A grievance mitigation system could be incorporated.
Network Failure for an entire day causes interruption in attendance receiving process
1. There should be a dedicated channel of information for the Sardars and the FS. Through the channel they would have the access to the proper authority to address such issues of unsuccessful attendance taking process due to some authentic technical problem.
Beneficiaries have to wait for long periods on the payment day. It takes nearly 3-5 hours to receive the payment.
1. Number of POS devices per beneficiaries needs to be increased.
2. Number of payment day could be increased/staggered.
Safe
keepin
g
Lack
of
Info
rmati
on
Netw
ork
Failu
re
Wait
ing T
ime
16pi STRATEGY CONSULTING
APPENDICES1. Questionnaire (for beneficiaries and Sardars)2. Lines of Inquiry (for PIO, FS, trainers, agents)3. Responses to Capstone questions4. Responses to all other questions not already shared within
the Findings & Analysis section5. Findings from PIO/FS6. Findings from Trainers7. Findings from PO Officials8. Findings from Sardars
17pi STRATEGY CONSULTING
QUESTIONNAIRE FOR BENEFICIARIESSECTION-I: CAPSTONE DATA
1. Name
2. Beneficiary ID (from Job Card) 3. Note if she does not have Job Card (Y/N)
4. Age
5. Gender
6. Profession
7.Income (BDT) per month (outside of EGPP)
Personal: HH:
8. Expense (BDT) per month Personal: HH:
9. Savings (BDT) per month Personal: HH:
10. Medium of Savings (Informal, MFI, Bank etc.)
Personal: HH:
11. Land Ownership (in decimals)
12. Bank Account (Y/N)
1. if ‘Y’, Name of the Bank(s)
12. Do you have National ID card? (Y/N)
13. Mobile Phone Ownership (Y/N) If ‘Y’, then
a. a. Handset Modelb. Price of the Handsetc. Years of Usaged. Can you tell us your phone number from
memory? (Y/N)e. Phone Numberf. MNO providerg. Can you dial a number from your
handset? (Y/N)h. Can you read an SMS? (Y/N)i. Can you send an SMS from your
handset? (Y/N)j. Number of Handsets in HHk. Frequency of Airtime Purchase per month
(Personal and HH)l. Amount (BDT) of Airtime Purchase per
month (Personal and HH)
18pi STRATEGY CONSULTING
QUESTIONNAIRE FOR BENEFICIARIES (Contd.)SECTION-II: GENERAL SECTION
14. PCC Number:
21. How did you safe keep the PCC and/or PIN?
22. Do you keep/carry the PCC and PIN together? (Y/N)
23. Can you read your PIN? (Y/N)
24. Can you recall your PIN? (Y/N)
25. Do you know or have you heard of anyone who lost her PCC and/or PIN? (Y/N)
a) If yes, then how many of them? b) How did they lose the PCC?c) What did they do as next steps to recover the
PCC/PIN?
15. From whom did you collect the Postal Cash Card (PCC)?16. How long did it take (waiting in queue) to collect the PCC?17. Did you need to pay anyone to get the PCC? (Y/N). If Yes,
a. How much?b. To Whom?
18. What documents (KYC form, Photocopy of National ID, Picture etc.) did you need to submit to get the PCC?
19. How much did it cost you in travelling (both way) and preparing the necessary documents to get the PCC?
20. Did you participate in any training session? (Y/N). If Yes,
a) What was the length of the training session?
b) How many participants were there in one session?
c) How many instructors were there in one session?
d) What did you learn in the training session?
e) Was the training session helpful for you?
19pi STRATEGY CONSULTING
QUESTIONNAIRE FOR BENEFICIARIES (Contd.)SECTION-III: ATTENDANCE RELATED
26.How do you give the attendance in the new system? (step by step activities)
27.How long does it take (including waiting time) to confirm attendance in the new system?
28.How long did it take (including waiting time) to confirm attendance in the old system?
29.Which one do you prefer? (Old/ New)
30.Why do you prefer this?
31.How many times have you sent replacement people in the current session? (Note the total number of working days in the current session)
32.How many times did you send replacement people in the previous session?
33.Where do you keep your PCC while working in the field?
34.Do you find it cumbersome to carry the PCC with you during the work sessions? (Y/N)
SECTION-IV: PAYMENT RELATED
35.Describe a typical Payment day of EGPP pilot.
36.How do you know that your payment has arrived?
37.Do you know the current balance of your PCC account? (Y/N)
38.How do you verify (step by step activities) with this PIN while withdrawing cash from a PO branch?
39.How many times have you withdrawn wages during this session?
40.What amounts (Multiple) did you withdraw each time?
41.Was there any problem with liquidity at PO branch? (Y/N). If Yes,
a) Number of such occurrencesb) What did you do in such occasions?
42.Did you need to pay anybody to withdraw cash? (Y/N)
a) If yes, how much did you pay per transaction?
b) To whom?
20pi STRATEGY CONSULTING
SECTION-V: REMARKS
49. What challenges (if any) have you faced so far in the card-based attendance and payment system?50. What problems (if any) have you noticed with others around you in the program?51. What will be your suggestion (if any) for the improvement of the attendance verification and payment processes?
43.How long does it take to wait in queue for collecting cash in the new system?
44.How long did it take to wait in queue for collecting cash in the old system?
45.How much does it cost you in travelling (both way) to collect cash in the new system?
46.How much did it cost you in travelling (both way) to collect cash in the old system?
47.Which one do you prefer? (Old/New)
48.Why do you prefer this?
QUESTIONNAIRE FOR BENEFICIARIES (Contd.)
21pi STRATEGY CONSULTING
Line of Inquiries For FS/ PIO:
– Name – Contact Number – Designation – Role in the pilot – Challenges faced so far during EGPP Pilot – Problems with others around you in the
program – Suggestion for the improvement of the
program
22pi STRATEGY CONSULTING
Line of Inquiries (contd.) For Trainer
– Name – Location – Contact Number – Designation – A typical Training Day Description – Number of Participants in each session – Duration of each session – Challenges faced so far – Problems others faced during the program – Suggestions
23pi STRATEGY CONSULTING
Line of Inquiries (contd.) For Post Office Official
– Name – Contact number – Designation – Frequency of Transaction in PCC per week – Average amount transaction in PCC – Describe an EGPP payment day – Maximum number of EGPP beneficiaries served in one day – How much time it takes Average amount of cash out by EGPP
beneficiaries – Total amount of cash needed upfront for EGPP payment – Was having so much cash in advance a challenge – Run out of Cash Actions after running out of cash – Beneficiaries who can tell or enter PIN – Charge per transaction to EGPP beneficiary – How do you handle beneficiaries who lose PIN – Challenges faced during EGPP wage disbursement – Problems others around you have faced – Suggestion for the improvement of payment process
24pi STRATEGY CONSULTING
Q-3 Average Age varies among region Beneficiaries in Dashmina are slightly
older than beneficiaries in Bhurungamari
Dashmina
Vurungamari
0 5 10 15 20 25 30 35 40 45 50
43
33.5
Average Age
n=10
n=15
25pi STRATEGY CONSULTING
Q4- Uniform Gender Split There is an equal split between Male
and Female beneficiaries
Dashmina
Bhurungamari
Total
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
60%
53%
56%
40%
47%
44%
Gender Split
Male Female
n=15
n=10
n=25
26pi STRATEGY CONSULTING
Q 5 Professional Split Majority of beneficiaries in Dashmina are
day laborers. In Bhurungamari it’s equally split among Farmers, Housemaids and Unemployed
Dashmina Bhurungamri Total0%
10%
20%
30%
40%
50%
60%
70%
80%
Profession
Farmer Housemaid Day Laborer Unemployed
n=15n=10 n=25
27pi STRATEGY CONSULTING
Q6 Income Distribution Beneficiaries in
Bhurungamari have a 48% higher personal income on average than the beneficiaries in Dashmina
Dashmina Bhurungamari Combined 3
,350
4,9
67
4,3
20
4,6
00
7,6
00
6,4
00
Income Distribution
Average Personal IncomeAverage Household Income
Furthermore Bhurungamari Beneficiaries have about 65% higher Household Income on average compared to their Dashmina Counterparts
n=10 n=15 n=25
28pi STRATEGY CONSULTING
Q 8,9 Savings
20%
80%
Dashmina
Have Savings Don't have Savings
Beneficiaries in Bhurungamari are more likely to save than beneficiaries in Dashmina
But those who save in Dashmina save about 23% more on average than beneficiaries in Bhurungamari
67%
33%
Bhurungamri
Have Savings Don't have Savings
Those who save in Dashmina save about BDT 350 on average
Those who save in Bhurungamari save about BDT 285 on average
Only 1 respondent saves his money in a formal bank; rest save informally
n=10 n=15
29pi STRATEGY CONSULTING
Q 10 Land Ownership None of the Beneficiaries in
Dashmina have any kind of land ownership.
But 53% of Bhurungamari beneficiaries own land.
Those who own land, they own about 6.125 decimals of land on average 53%
47%
Bhurungamari Land ownership
Own Land Don't own land
n=15
30pi STRATEGY CONSULTING
Q 11,12 & 13 Bank account NID and Mobile Handset possession
8%
92%
Bank Account Posession
Have Bank AccountsDon't have Bank accounts
All of beneficiaries interviewed have a National Identification Card
Dashmina Bhurungamari
30%40%
70%60%
Handset Pos-session
Have a Handset Don't have a Handset
n=10 n=15
n=25
31pi STRATEGY CONSULTING
Q 13 Mobile Phone Ownership
8%
92%
Remember Phone Number from Memory
Yes No36%
64%
Handset Possess ion
Have Handset Don't Have Handset
Handset Model
5
2
2
Handset Model
Nokia SymphonyDon't Know
Average Phone Price BDT 1,425
n=25
n=9
n=9
n=9
Dial Number
Read SMS
Type SMS
36%
25%
0%
64%
75%
100%
MOBILE PHONE USE
Can perform Can't perform
32pi STRATEGY CONSULTING
Q15-24 PCC, Training & PIN related On average the beneficiaries have to wait
for 1 Hour and 26 minutes to collect the Postal Cash Card from Union Parishad office.
None of the beneficiaries had to pay money to acquire the Postal Cash Card
Read PIN
Recall PIN
0% 5% 10% 15% 20% 25%
Read and Recall PIN
Combined BhurungamariDashmina
All of the Beneficiaries carry the PCC and PIN with them during work
Content: how to use the Postal Cash Card, how to register the attendance, how to acquire the payment from
Post Office and the whole payment mechanism.
Training Session
Participants: 30-40Time: 2.5-4 hourTrainer: 2 BCCP Field trainer
Participants: 30-40Time: 2.5-4 hourTrainer: 2 BCCP Field trainer
Morning Evening
n=25
n=25
33pi STRATEGY CONSULTING
Q26-29 Attendance During attendance the beneficiary brings the card and the PIN and
gives them to the Sardar. The Sardar swipes the card, reads the PIN and enters the PIN himself. None of the beneficiaries enters the PIN by themselves.
Swipes Card Enters PIN Enters Ok Operation Successful
Dashmina Bhurungamari Combined
1
1.2
4
1.4
1.2
5 1.5
1.4
Attendance Time (In Minutes)
New System Old SystemAll the beneficiaries unanimously agree that they prefer the new system
n=25n=15n=10
34pi STRATEGY CONSULTING
Keep PCC and PIN
Q 30-34 Replacement and PCC
None of the beneficiaries sent replacement workers during the current session.
12% of the respondents say that they sent replacements during the previous session
Dashmina
In a polybag With Sardar Pocket
Bhurungamari
In a polybag With Sardar
Pocket Dashmina Bhurungamari
20%
67%
80%
33%
Find Carrying PCC Cumbersome
Yes No
n=10
n=10 n=15
n=15
35pi STRATEGY CONSULTING
Q 34-41 Payment process A typical payment day
The Union Parishad members informs them about the payment day
None of the beneficiaries know or can check their PCC balance
All of the beneficiaries give the card and PIN to the PO official PO official completes the transaction and delivers the money
The beneficiaries gather in front of the PO/Union Parishad office at around 9 A.M.
They need to wait 3 -5 hours on average to receive the money
When their turns comes they hand over the PCC card and the PIN to the PO officials.
PO officials swipe the card and enter the PIN in the POS machine
A thumb print is taken in a sheet against their name
36pi STRATEGY CONSULTING
Q 42- 46 Payment Time and Cost None of beneficiaries
had to pay extra to anybody to receive payments
In old system beneficiaries from Dashmina incurred zero travelling cost as UP members provided them the payments. Members collected the payments and gave it to the beneficiaries.
In old system beneficiaries used to receive payments from the union members directly in Dashmina. None of the beneficiaries in Dashmina went to a bank to receive payments. But in Bhurungamari it took them longer receive payments as they had wait in longer queues in Banks
n=15
n=15
n=10 n=25
n=10
n=25
Dashmina Bhurungamari Combined
3.5
0
3.0
3
3.2
2
0.9
5
3.5
0
2.4
8
Payment Time (in hours)
New System Old System
Dashmina
Bhurungamari
Combined
- 10.0 20.0 30.0 40.0
Travelling cost for collecting payment
Old System New System
37pi STRATEGY CONSULTING
Q 47-51 Preference, Challenges & ProblemsChallenges One of the major
challenge that the beneficiaries perceive is to safe-keep the PCC and the PIN
Don't have clear idea about what to do when someone misses an attendance
They receive the payments themselves.
It’s more accurateThe system is mechanized, very low probability
of manipulation
Reasons for preferring the new system
Problems Network failure caused them to sacrifice one day’s work/payment.
No attendance was given at that particular day. Waiting time during the payment day is burdensome to them.
They have to stay 3/4 hours in-front of the Post Office.
Beneficiaries unanimously agree that they prefer the new system
38pi STRATEGY CONSULTING
Findings from PIO DashminaName of the Project Implementation Officer
Sohrab Hossain
What was your role in the Pilot? 1. Overall labor selection2. Monitoring3. FS recruitment 4. Payment Monitoring 5. Sardar Selection
What challenges did you face so far implementing the Pilot?
1. Illiterate people2. New process3. Payment is given at a particular day from Union Post office
Problems with others around you in the program
Payment day problem, with long queues
What are your suggestions for improving the pilot?
1. Incentive for Upazilla & Union members 2. Solution for lost Card
39pi STRATEGY CONSULTING
Findings from FS BhurungamariName of the Project Implementation Officer
Towhidul Islam
What was your role in the Pilot? 1. Beneficiary list preparation2. Monitoring of beneficiary training3. Monitoring of Sardar training4. PCC and PIN disbursement5. Project initiation6. Overall management
What challenges did you face so far implementing the Pilot?
1. Illiterate people2. New process3. Payment is given at a particular day from Union Post office
Problems with others around you in the program
1. Lost/damaged PCC2. Lost/Damaged PIN3. Name exist in payroll but not in A/C
What are your suggestions for improving the pilot?
1. Incentive for Upazilla & Union members 2. Solution for lost Card/PIN
40pi STRATEGY CONSULTING
Findings from Field Trainers DashminaName
Muhitur Rahman Khan Designation
Program Co-ordinator, BCCPDescribe your typical Training session
On a particular day two training sessions took place one in the morning session and other in the afternoon. Beneficiaries were informed beforehand and they were given a time and a date to come. They usually came in half an before the session and stay till the end.
Number of Participants in each session?
40-45 beneficiaries
Duration of each session 3 HoursChallenges faced during training? 1. Illiterate people
2. New process3. Payment day problem
41pi STRATEGY CONSULTING
Findings from Field Trainers DashminaName
Jahidul IslamDesignation
BCCP field trainerDescribe your typical Training session
Number of Participants in each session?
30-40 beneficiaries
Duration of each session 3 HoursChallenges faced during training?
42pi STRATEGY CONSULTING
Findings from PO Official DashminaName Paresh Chandra Debnath Designation Post master Frequency of Transaction in PCC per week (other than EGPP Payments)
0
Average amount transaction in PCC (other than EGPP Payments)
0
Describe an EGPP payment day Payment start at 9:00 am and runs until 5:00pm, two employees from Patuakhali office come to assist. Lines are formed outside of the post office, then one by one each beneficiary is let in. Usually we use 1 POS machine but whenever there is huge line outside the second POS machine is also used. For regional deployment, 2 POS machines each are sent from Dashmina office to 5 other unions. The POS machines are accompanied by two representatives from the Patukhali office.
Maximum number of EGPP beneficiaries served in one day
623
How much time it takes 5 minutes for each beneficiaryAverage amount of cash out by EGPP beneficiaries 1,000 BDT
Total amount of cash needed upfront tfor EGPP payment
26,14,800 BDT
Was having so much cash in advance a challenge No
Run out of Cash No Actions after running out of casjh -Benefeciaries who can tell or enter PIN 0%
Charge per transaction to EGPP beneficiary 0
How do you handle beneficiaries who lose PIN Ask them to apply for replacement through proper channels
Challenges faced during EGPP wage disbursement -
Problems others around you have faced -Suggestion for the improvement of payment process -
43pi STRATEGY CONSULTING
Findings from PO Official BhurungamariName Md. Ashraf AliDesignation Post Master Frequency of Transaction in PCC per week (other than EGPP Payments)
0
Average amount transaction in PCC (other than EGPP Payments) 0
Describe an EGPP payment day
Maximum number of EGPP beneficiaries served in one day
200How much time it takes 5 minutes for each beneficiary
Average amount of cash out by EGPP beneficiaries 1,000 BDT
Total amount of cash needed upfront tfor EGPP payment -
Was having so much cash in advance a challenge No
Run out of Cash No Actions after running out of casjh -
Benefeciaries who can tell or enter PIN 0%
Charge per transaction to EGPP beneficiary 0
How do you handle beneficiaries who lose PIN -
Challenges faced during EGPP wage disbursement -
Problems others around you have faced -
Suggestion for the improvement of payment process -
44pi STRATEGY CONSULTING
Findings from Sardar DashminaName MD. NasirAge 50Gender MaleEducation Class 3Income 5,000Household size 5Household Income 10,000Profession of Hosehold Head FarmerLand ownership NoneOther Government Grant -Mobile -EGPP Mobile -Describe a day of EGPP attendance Gets at the site 8:45. starts taking attendance from
9:00 am. Takes the card and PIN from each beneficiary, then swipes the card and imputs the PIN.
How many workers work under your supervision 75Card based system allow for better monitoring YesReceive training on how to use POS machine YesSatisfaction level on the training progran It was really helpfulAverage attendence cards swiped with the POS machine each day
70
Average length of attendance procedure 1 hour Average length of attendance procedure with previous paper based system
3-4 hours
Average mistakes while entering attendance codes of beneficiaries in a single day
-
Experience of network failure Yes Frequency of network failure 2 out of 35 days Challenges you faced during EGPP pilotProblems others faced around you in th eprogram Suggestions for the improvement of the program '