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Marketing in the Digital World
Peter Lisney
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
House Keeping – Mobile Phones
Please keep your phones ON!Tweet about this session @PeterLisneyFacebook/BusinessPathfinderSend a photo to FlickrYouTube this session
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
The Problem!
Too many accountants?Clients don’t like to change accountantPeople prefer to ask for recommendations rather than find an accountant onlineUnqualified accountants doing more of the workLegislation requiring less companies to be auditedFees being driven down
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Assumptions
When a prospect calls you, you’re good at turning this into a face to face meetingIn a face to face meeting you’re good at closing the deal (at least 50% of the time).
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
The Need
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Why Some Accountants Fail…
“People who market and sell professional services rarely fail due to lack of information about effective marketing or sales techniques. They fail for 3 reasons: Firstly, they don’t use the information that is at their fingertips.Secondly, they don’t know how to put all the pieces together -they don’t have a system, a programme or a plan.Thirdly, whatever they do… they don’t do it consistently.”
C J Hayden
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
What We’re Going To Talk About
This morningWebsite Acid TestsSocial Media24 Step Marketing Planning
This afternoonFollow on from morning sessionBuying Triggers and target marketsMaking a compelling messageThe power of the case study
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Four Website Acid Tests
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Website Acid Test 1
What phrase would your ideal prospect type into Google when looking to solve their problem?Are you on Google page 1 for this phrase?If you add your location to the search phrase are you on page 1?
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Website Acid Test 2
Does your new website visitor know why they should continue reading within 5 seconds of landing on your website?
Compelling headlineEngaging first sentenceText can be scan readProfessional image
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Website Acid Test 3
Do they know what makes you different from any other accountant?
Your nicheYour methodsYour pricing
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Website Acid Test 4
Do you invite your new website visitor to take action?
Call youComplete a contact formVisit your office
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Do I Need a Social Media?http://youtu.be/lFZ0z5Fm-Ng
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
Some Social Media Truths
Social media is happening todayTake no action and you’ll be left behindYou no longer control what’s said about your brandJust like advertising you can waste time and money on social media
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
What brand name comes to mind when I say ‘hamburger’?
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
What brand name comes to mind when I say ‘soft drink’?
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
What brand name comes to mind when people think of your product or service?
Your Name?Or Your Competitor’s
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
Staying Top Of Mind
Social Media can help your brand stay ‘top of mind’ with your prospects and customersMonitor what people are saying about you. Ignore at your peril
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
Social Media and Your Website
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
WWW
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
WWW
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
WWW
Adverts
AdWords
SEO
E-Mail D-Mail
PR
Telesales
Etc…
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
WWW
Adverts
AdWords
SEO
E-Mail D-Mail
PR
Telesales
Etc…
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
If You Build It Will They Come?
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
Social Media Success Keys
Have a strategyHunt like a lioness- Focus where your customers
and prospects goLearn from othersContent, content, contentDecide on KPI’s and Measure results
Online SalesWeb visits (Analytics)
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
What is Facebook?
Keep your customers informed of servicesUse to answer customer questionsStrengthen customer relationshipsGet you ‘liked’ by friends of those who already like youDrive traffic to your website/blog/YouTubeUltimately generate sales
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
The YouTube Opportunity
3rd most popular website (behind Google and Facebook)Few companies are uploading videosFewer companies know how to get their video seenEasily integrated with your website as well as being seen on YouTube.com
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
What is LinkedIn?
100+ Million users WorldwideUsers build a list of ‘Connections’ of business people they know and trustYou can be ‘introduced’ to connections of their connections (2nd and 3rd degree)Used to communicate, find jobs, people and business opportunities
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
What is Twitter
Each post no longer SMS text message
Is being used as a search engine
Ideal if blog seems too much like hard work
40% of all tweets are now composed on mobile devices, up from around 20% to 25% a year ago
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
24 Step Marketing Panning
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 1) Write My Statement of Purpose
One or two sentences combining: What you doWho you do it forYou mission and vision
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 2) Set My Objectives
What?FinancialOther
By When?How? (come back to this later)
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 3) Decide Marketing Budget – 12 Months
How much new revenue would you like to add over the next 12 months?How much are you willing to invest over the next 12 months to generate this new revenue?
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 4) Set Completion Date and Project Deadlines For Steps 5 Onwards
Consider using a project management tool like basecamphq.com
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 5) Review My Client Analysis
How many current?How many lapsed?Ratio of business to privateBusiness – which sectors, sizePrivate – type of employment, wealthLocation
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 6) Conduct SWOT Analysis
Strengths WeaknessesOpportunities
Reactivate past customers?Make better use of existing data?
Threats
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 7) Summarise Current Context
Who are my current clients?How do I find them?What am I charging?What am I known for?
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 8) Research The Competition
What steps are you taking to offset their advantages and capitalise on their weaknesses? Are they working? If not, what needs to be changed?
Name of Competitor
Their Unique Advantage
Their Weaknesses
How They Get Business
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 9) List Collaborators and Supporters
Could be…Business coachMentorJoint venture partners Other accountants
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 10) Segment Existing Clients
80:20 ruleA-B-C Segmentation
A – Treat like RoyaltyB – Keep them happyC – Invite them to become a ‘B’ or find a new accountant
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 11) Define Primary Niche Target
Who are your best clients – target more of the sameNiche marketing – can you have more than 1 niche?Describe your ideal customer (more later)Quantifying your market
List brokersFacebook
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 12) Define & Articulate My Product
What you doHow you do it differently What are the expected outcomes
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 13) Clarify My Pricing Structure
If you don’t understand it how will your clients?Relate to the financial benefits of doing business with youKnow the difference between being cheap and providing value for moneyHow can you increase your average transaction value?Don’t forget to make a profit!
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 14) List Key Referrers & Influencers
Supplier/VendorAssociationsCentres of InfluenceCompetitorsIndividuals
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 15) Decide My Differentiation
What makes you different from other accountants in your area?
Service?Value?Quality?How?!!!
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 16) Create My 3 Word Brand
Citius, Altius, FortiusOlympic Moto: Faster, Higher, StrongerWhat 3 words sum up your brand?
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 17) Construct My Executive Communication Summary
If you can articulate your client’s problems better than they can, firstly, they will believe you know the answers and secondly, they will be compelled to use you.(More on this in the afternoon session)
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 18) Collect Effective Case Studies and Testimonials
Get feedback, find out what you do well, do more of the sameWritten and videoBefore and after pictures if advising on a project(More on this in the afternoon session)
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 19) List Brand Touchpoints
Identify touchpoints, e.g.WebsitePrinted materialsTelephone enquiryWritten quotationService call, etc…
Ensure your brand, values and ethos are consistent at every point
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 20) Decide Main Promotion Strategies Offline
Word of mouth referral strategyDirect MailPrinted directories – do they still work?Trade, national and local press advertisingPublic relations including press releases and exhibitionsNetworking
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 21) Decide Main Promotion Strategies Online
Search engine optimisationPay per click advertisingBanner advertisingEmail marketing to both current clients and prospectsSocial Media marketing (more on this later)
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 22) Decide Purpose of Website Within Online Strategy
Generate new leads?Provide credibility for referred prospects?A place for clients and prospects to return to regularly?
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 23) Decide Tracking and Measuring Methods
Key performance indicators:Number of clients gainedNumber of clients lostAverage value of each clientWhat else?
Record and monitor source of each leadReview website and email statistics
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Step 24) Diary Action Points!
In ‘Step 4’ you set target dates. Now put in your diary when you will take action.
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Session 2
Buying Triggers and target marketsMaking a compelling messageThe power of the case study
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Understand the Buying Triggers
Reach a financial thresholdApplying for financeAcquiring another companyChange of key personnelTax return requiredStart upPlanning for exit
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Exercise and Group Discussion
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
5 Steps to Creating Your Marketing Message
What is the typical problem experienced by your target market? Why hasn’t it been solved?What is the ideal solution?What is different now? What should they do next?
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Exercise and Group Discussion
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Social Proof
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
The Power of the Case Study
Far more powerful than just a testimonialThey encourage referralsFollow a consistent format, e.g.
What was the problem?How was it solved?What were the results (text, numbers, graphics)?What did the client say?Include an image or video if possible
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
How To Use Case Studies
Frame the best onesPut a collection in a folder in receptionInclude in your brochureUse on your websiteWrite about them in your email marketingInclude relevant case studies with proposalsLink to via Social MediaCan be a great subject for a blog postTurn into a press release for your clients trade press
© Peter Lisney and Business Pathfinder 2011Follow me @PeterLisney
Case Study Template
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
What To Do Next
Draft your 24 step marketing planWrite AGN on your business card if you’d like to keep in touchWrite ‘help’ if you’d like helpWatch your competitors get left behind
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
A Bit About Business Pathfinder
Business development specialists who combine online and offline marketing to grow businessesWebsite design & Internet marketingMarketing planning and managementSee www.BusinessPathfinder.co.ukFollow www.Facebook.com/BusinessPathfinder Or call +44 (0)1952 427495Email: [email protected]
© 2011 Peter Lisney and www.BusinessPathfinder.co.ukFollow me @PeterLisney
Any Questions