Personnel Mgnt

8/3/2019 Personnel Mgnt

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THE PEOPLES OF THE

WORLD ARE IS LANDS

SHOUTING AT EACH OTHERACROS S A SE A OF

MISUNDERSTANDING

-GEORGE ELIOT-


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COMMUNICATION

JOHN ADAIR

EFFECTIVE

THE MOST IMPORTANT MANAGEMENT SKILL OF ALL


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The transfer of information from one person to

another, whether or not it elicits confidence.

-Harold Koontz and Cyril ODonnell-

The art of inducing others to interpret an idea

in the manner that is intended by the speaker orwriter. -Edwin B. Flippo-

Is the means by which people arelinked

together in an organization to achieve a central

purpose. -Chester I. Barnard-


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from

LATIN

|COMMUNIS}COMMON


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FORMS O

FCOMMUNICATION


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Verbal Communication

Verbal communication is essentially

the type of communication which uses

words.

It uses sounds in addition to the

language, gestures and body

language, used while communicating.

Verba

lcommunication

helps inexpressing thoughts, emotions and

sentiments

Blah!gosh!


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Non-Verbal Communication

Non-verbal communication is a process

of communication without using words

or sounds.

It uses gestures, body language, facial

expressions, eye contact, clothing,

hairsty

les and

every part of t

hebodyto communicate with the audience.


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Guide for When to Use Written versus Verbal Communication


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Communication Channels


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Formal Channel

Formal communication is organized and managed

information that is shared with relevant individuals in

order to secure coordinated action throughout theorganization.

Formal communication channels are based on an

individuals role in the organization and distributed in

an organized way according to theestablished chain inorganizational charts.


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Formal Channel

It flows downward from executives to directors to

managers to staff r

egarding company dir

ectionand;

Instruction and upward from staff to managers to

directors to executives in the form of data and

reports.The communication flowing through thesechannels is specific to the jobs and departments.


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Informal Channel

Informal communication in the workplace satisfies a

variety of needs, particularly social and emotional, and

are not based on the positions individuals occupy withinthe organizations.

Its more relaxed, casual and tends to be spread by

word-of-mouth quickly throughout a department or

organization because its not restricted to approvalsand an established path of distribution.


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Grapevine

When used with thought and planning,however, there are several advantages of

grapevine communication. It can spread information quickly throughout

an organization

serve a social purpose

reduce stress and anxiety

can be used to identify problems orlack of satisfaction in the workplace


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Documents

Personnel Mgnt