Performance Management:Performance Management:A System for SuccessA System for Success

UCLA LibraryUCLA Library

ObjectivesObjectives

Purpose & AlignmentPurpose & Alignment

Performance Management ModelPerformance Management Model

FormsForms

ProcessProcess

Q & AQ & A

Performance Management DefinedPerformance Management Defined

… … an ongoing communication process, an ongoing communication process,

undertaken in partnership between an undertaken in partnership between an

employee and his or her immediate employee and his or her immediate

supervisor that involves establishing clear supervisor that involves establishing clear

expectations in alignment with organizational expectations in alignment with organizational

mission/vision/goalsmission/vision/goals

AlignmentAlignment

UCLA Mission

Unit Work Plans

IWPs

Library Strategic Plan

& Goals

Performance ManagementPerformance Management

Appraisal and

Development Plan

Set Expectations and

Standards

Observation and

Tracking

Feedback and

Coaching

Performance ManagementPerformance Management

Appraisal and

Development Plan

Set Expectations and

Standards

Observation and

Tracking

Feedback and

Coaching

Expectations and StandardsExpectations and Standards

Job Description Job Description

Ongoing, routine workOngoing, routine work

Major responsibilitiesMajor responsibilities

Individual Work PlansIndividual Work Plans

Specific projects and initiatives for fiscal yearSpecific projects and initiatives for fiscal year

SMART goals SMART goals ((Specific, Measurable, Achievable, Relevant/Results-Oriented, Time Bound/Sensitive)

Align with Library Strategic Plan and unit work Align with Library Strategic Plan and unit work plansplans

Learning and development componentLearning and development component

Performance StandardsPerformance Standards

Task PerformanceTask Performance

QualityQuality

QuantityQuantity

TimelinessTimeliness

ProtocolProtocol

Behaviors and Work HabitsBehaviors and Work Habits

AttendanceAttendance

Safety IssuesSafety Issues

Etc.Etc.

Performance ManagementPerformance Management

Appraisal and

Development Plan

Set Expectations and

Standards

Observation and

Tracking

Feedback and

Coaching

Observing and TrackingObserving and Tracking

Personal observationPersonal observation

Customer feedbackCustomer feedback

Productivity reportsProductivity reports

IWP status/progress reportIWP status/progress report

Time SheetsTime Sheets

Performance files/logsPerformance files/logs

Etc.Etc.

Performance ManagementPerformance Management

Appraisal and

Development Plan

Set Expectations and

Standards

Observation and

Tracking

Feedback and

Coaching

Levels of FeedbackLevels of Feedback

SimpleSimple

CoachingCoaching

CounselingCounseling

DisciplineDiscipline

Performance ManagementPerformance Management

Appraisal and

Development Plan

Set Expectations and

Standards

Observation and

Tracking

Feedback and

Coaching

UCLA Employee Performance UCLA Employee Performance Evaluation FormEvaluation Form

Library (preferred) or campus versionsLibrary (preferred) or campus versions

Performance ElementsPerformance Elements

Individual RatingsIndividual Ratings

Summary and Overall RatingSummary and Overall Rating

Goals and Future DirectionGoals and Future Direction

Narratives or customized forms also usedNarratives or customized forms also used

Rating ScaleRating Scale

Exceeds job expectationsExceeds job expectations

Meets job expectationsMeets job expectations

Partially meets job expectationsPartially meets job expectations

Does not meet job expectationsDoes not meet job expectations

Conducting the Conducting the Performance Appraisal MeetingPerformance Appraisal Meeting Before the discussionBefore the discussion

Employee preparationEmployee preparation Supervisory preparationSupervisory preparation Share draft evaluationShare draft evaluation

During the discussionDuring the discussion Set the climateSet the climate Discuss performanceDiscuss performance Develop action plansDevelop action plans

Conclude the discussionConclude the discussion Recap main pointsRecap main points SignaturesSignatures

Overview of the Overview of the UCLA Library ProcessUCLA Library Process

Policies and CBUsPolicies and CBUs

Salary impactSalary impact Policy-covered StaffPolicy-covered Staff

Represented StaffRepresented Staff

Probationary performance evaluationProbationary performance evaluation

Annual performance evaluationAnnual performance evaluation

Calendar of Due DatesCalendar of Due Dates

’ ’11-’12 Dept and unit work plans due 11-’12 Dept and unit work plans due to AULs for reviewto AULs for review 6.14.116.14.11

to Deputy University Librarianto Deputy University Librarian 6.30.116.30.11

‘‘11-’12 IWPs completed and approved11-’12 IWPs completed and approved 6.30.116.30.11

‘‘10-’11 Individual year-end progress reports10-’11 Individual year-end progress reports 7.12.117.12.11

‘‘10-11 Status reports and annual reports due10-11 Status reports and annual reports due 7.29.117.29.11

Perform appraisals and discussions completedPerform appraisals and discussions completed 8.19.118.19.11

Evaluations reviewed by University LibrarianEvaluations reviewed by University Librarian 9.16.119.16.11

(If applicable) Merit or other increases effective(If applicable) Merit or other increases effective 10.1.1110.1.11

Planning for the Annual Planning for the Annual ProcessProcess

No surprisesNo surprises

Plan ahead. Calendar and due dates are known.Plan ahead. Calendar and due dates are known.

Begin with a planning meetingBegin with a planning meeting

Variety of data used to draft evaluationVariety of data used to draft evaluation

Employee involvement throughoutEmployee involvement throughout

Review focused on review periodReview focused on review period

Ratings kept in perspectiveRatings kept in perspective

Future focused development (career and improvement)Future focused development (career and improvement)

http://staff.library.ucla.edu/hr/PerformanceMgmt.asp

Evaluation ComponentsEvaluation Components

RequiredRequired• Evaluation Form w / ALL required signaturesEvaluation Form w / ALL required signatures• ’’10-’11 Individual Work Plan End-of-the-Year Status Report10-’11 Individual Work Plan End-of-the-Year Status Report• ‘‘11-’12 Individual Work Plan11-’12 Individual Work Plan

OptionalOptional• Employee Input Employee Input

– Self EvaluationSelf Evaluation– Narrative ReportNarrative Report– Activities & Accomplishments ReportActivities & Accomplishments Report

• Job Description UpdateJob Description Update

ResourcesResources

• Your Supervisor

• Your Department Head

• Your Supervisory AUL

• Library Human Resources

• Campus Human Resources

Performance Management:Performance Management:A System A System for Successfor Success

Appraisal and

Development Plan

Set Expectations and

Standards

Observation and

Tracking

Feedback and

Coaching

Questions?Questions?