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Performance Enhancement in the UK Police Service - A Bristol Perspective. Chief Superintendent Jon Stratford Bristol District. Headlines. Defining our role The complexity of Policing The challenges of measurement The performance journey we are on - PowerPoint PPT Presentation
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Performance Enhancement in the UK
Police Service- A Bristol Perspective
Chief Superintendent Jon StratfordBristol District
Headlines
• Defining our role
• The complexity of Policing
• The challenges of measurement
• The performance journey we are on
• The relationship between Performance and Quality
• Leadership and the way forward
• Questions
Bristol District :
• “Front Line” Service delivery:• Crime and Anti-social behaviour levels
• Public safety
• Standards of crime investigation and victim care• Including major crime community impact management
• Policing of major events
• Critical incident management
• Proactively resolving community tensions
• Partnership work with:• Bristol City Council and other Community safety agencies
• Local Criminal Justice Agencies
• Some 900 Police Officers and 250 Police Staff• Their selection and development
• £50m+ budget
Video
Role of the Police Service
“The purpose of the police service is to uphold the law fairly and firmly; to prevent crime; to pursue and bring to justice those who break the law; to keep the Queen’s peace; to protect, help and reassure the community; and to be seen to do this with integrity, common sense and sound judgement.”
Police Service’s Statement of Common Purpose
Jacqui Smith Home Secretary, Mar 2009
'I have a single-minded focus on building public confidence in policing and that means the police should be answering to the public, not the Government. That is why I have scrapped all but one central target for the police - to raise public confidence.’
Theresa May Home Secretary, August 2011
“As Home Secretary, I've been clear from the beginning that the test of the effectiveness of the police, the sole objective against which they will be judged, the way in which communities should be able to hold them to account, is their success in cutting crime”
To Come…
• Police and Crime Commissioners
• Plus:• CSR 2010+
• Winsor Review
• Leveson Inquiry’s recommendations
• Etc etc…
What is ‘Good’ Police Performance?
“Good police performance means different things to different people. From the perspective of a victim of crime, good performance might mean a prompt police response and competent investigation. A police manager may judge good performance by counting the number of arrests or detected offences recorded by individual officers. A local politician may consider that a reduction in the overall crime rate indicates good performance. Others may have different interpretations”
Inspector Simon Guilfoyle,
Blog - April 2011
Complexity - managing a crime
•How do we performance measure all of this?
National Context – Some Facts
• Crime having peaked in 2003-04 is now falling steadily
• 136,261 Police Officer’s, 15,469 PCSO’s and 69,407 Police Staff England and Wales (30/9/11)
• Avon and Somerset Constabulary, 3,029 Police Officers, 379 PCSO’s and 2,056 Police Staff
Crime Totals England and Wales 1998 - 2011
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,00018
98
1902
1906
1910
1914
1918
1922
1926
1930
1934
1938
1942
1946
1950
1954
1958
1962
1966
1970
1974
1978
1982
1986
1990
1994
1998
2002
2006
2010
Year Ending
Cri
mes
Bristol District – Crime and Satisfaction
Bristol Crime Reduction since 1998/99
0
10000
20000
30000
40000
50000
60000
70000
80000
90000
1998
/99
1999
/00
2000
/01
2001
/02
2002
/03
2003
/04
2004
/05
2005
/06
2006
/07
2007
/08
2008
/09
2009
/10
2001
0/11
Total Crime
Burglary
TOMV
TFMV
Robbery
Bristol has:
•42.5% of total Avon and Somerset Constabulary crime
• 52% of total Avon and Somerset Serious Acquisitive Crime
ThirteenYear Crime Trends
Total Crime Burglary TOMV TFMV Robbery Total SAC Detections Detection Rate
1998/99 63112 7575 5912 12075 1429 26991
2001/02 83946 8447 7281 14902 4079 34709 9604 11.4%
20010/11 50595 3713 1233 3602 957 9505 16219 32.1%
Reduction since 2001/02 -39.7% -56.0% -83.1% -75.8% -76.5% -72.6%
Victim Satisfaction - measures•Ease of Contact 95.6%•Actions to deal with incident 76.9%•Follow up/subsequent activity79.8%•Treatment by Police Officers/Staff 94.2%•The whole experience 82.4%
Performance Enhancement - Where we came from• 10 years ago we waited weeks for the monthly crime figures to be reported to us
Our first attempt at a performance framework (2004)
Development Plan
“Developing the District for tomorrow”
MI Suite
District Governance and Direction
Operational Plan
“Managing the District today”
DevelopmentMeasures
OperationalMeasures
DistrictScorecard
Strategies
“How success will be delivered”
Control
NIM
Burglary
Robbery
Key Partners
People Resources
Other Resources
Embed Performance Management
Improve Station Environment
Improve Crime Management
Improve Resource Management
What, How, Who, WhenWhat, How,
Who, WhenWhat, How, Who, When
Performance Management Procedures
Team and Individual Targets
Communication
Data & Measures Definitions
PrioritisationEscalation Procedure
Recognition
•Our information hierarchy reflects the need to:1. Manage daily operational outcomes2. Make progress with our development activities3. Keep a close eye on the vital few measures, whilst allowing a drill down to all other measures
Performance Enhancement – Where we are now
Carl Von Clausewitz
1780-1831
Going Forward1. Focussing on People not Processes
• Building a Service Orientated Culture• Recognise “Voice of the Customer”– developing
Emotional Intelligence appropriate to our role • Developing our First and Second Line Leaders to drive
this
2. Providing the environment and tools for success• Seeking to further encourage and empower our leaders• Developing better linkage between individuals’ work
and corporate objectives• Moving from a one year planning cycle to one with a
rolling three year horizon
3 Balancing Progress with Risk• Managing the internal and external tensions…
4 Continue to improve within a changing environment of shrinking resources and changes to leadership with both a Police and Crime Commissioner and elected Mayor in place by the end of the year
Any Questions?