Performance Based Transit Systems

AzTA Transit @ WorkApril 15, 2014

By Heather DalmolinNAIPTA Compliance and Auditing Manager

Mission¥ Getting You Where You Want To Go

Vision¥ To create the finest public transportation

experience making NAIPTA services an excellent choice for Northern Arizona Communities. • Mobility Choices• Strategic Growth• Seamless Service• Integrated Planning

ValuesCreativity – Respect – Collaboration - Responsibility

Performance IndicatorsOn Time Performance Passengers/RVHPassengers/RVMTotal Cost/Revenue HourTotal Cost/RVMAverage FareTotal Cost/PassengerSubsidy/PassengerAdministrative Cost RatioCost Recovery (includes all fares, on and off board)System Speed (revenue miles per revenue hour)Deadhead Hour RatioDeadhead Mile Ratio

On Time Performance Passengers/RVHPassengers/RVMTotal Cost/Revenue HourTotal Cost/RVMAverage FareTotal Cost/PassengerSubsidy/PassengerAdministrative Cost RatioCost Recovery (includes all fares, on and off board)System Speed (revenue miles per revenue hour)Deadhead Hour RatioDeadhead Mile Ratio

On Time Performance Passengers/RVHPassengers/RVMTotal Cost/Revenue HourTotal Cost/RVMAverage FareTotal Cost/PassengerSubsidy/PassengerAdministrative Cost RatioCost Recovery (includes all fares, on and off board)System Speed (revenue miles per revenue hour)Deadhead Hour RatioDeadhead Mile Ratio

Monthly Reporting

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunFY 11 97,957 106,823 117,082 112,980 98,348 94,809 97,920 90,381 102,725 98,104 94,532 93,968 FY 12 87,854 106,249 183,606 188,499 167,666 130,168 145,085 175,022 156,672 170,438 129,161 107,937 FY 13 102,444 138,269 184,593 204,313 168,217 124,862 163,879 173,287 164,063 184,542 129,974 101,887 FY 14 100,340 128,095 195,630 210,640 164,790 139,332 157,396 173,398 159,458

* August 29, 2011, Mountain Link srvc launched

* December 31, 2013 1st New Years Eve Service

Ridership Comparison by MonthFY11 to FY14

Monthly Ridership Report - March

JULY AUGUS T SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE

Mountain Line FY2011 Mountain Line FY2012 Mountain Line FY2013Mountain Line FY2014 Mountain Link FY2012 Mountain Link FY2013Mountain Link FY2014

Shades of Blue indicate Mountain Line routes and shades of Orange indicate Mountain Link.

Monthly Reporting

Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-140

10

20

30

40

50Riders Per Hour

Quarterly ReportingNAIPTA Performance ReportMountain Line - Mountain Link *Period Ending: Dec 31, 2013

2010 2011 2012 2013 2014 2014

12 mo actual **

Goal (per budget)

6 mo actual ++

Avg Best

System Speed (MPH) 13.54 13.48 12.41 12.20 12.73 12.41 13.27 13.91

Deadhead Mile Ratio 6.0% 20.3% 4.3% 5.4% 7.4% 7.5% 10% 3%

Deadhead Hour Ratio 6.1% 7.5% 3.1% 3.7% 2.9% 2.9% 6% 2%

OnTime Performance 85% 85% 84% 85% 90%

Subsidy per Passenger 2.76$ 2.72$ 2.28$ 2.37$ 2.35$ 2.29$ 3.65$ 2.90$

Cost Recovery (includes NAU) 24.8% 18.9% 27.7% 26.0% 25.5% 25.9% 16% 26%

Total Cost per Hour 83.43$ 84.58$ 85.44$ 91.40$ 93.89$ 85.50$ 90.79$ 72.80$

Admin Cost Ratio 17.0% 16.0% 17.0% 18.1% 18.5% 19.3%

Peer Cities ***

Cost per Passenger

Route 66 Route 2 Route 3 Route 4 Route 5 Route 7 0

1

2

3

4

5

6

7

8

9

10

2.88

4.574.21

2.83

9.13

2.69

Weekend Cost Per Passenger by Route

Total Ridership by Day

FY2010 % FY2011 % FY2012 % 2013 %September                

Monday before 4399 -44.17% 4202 -51.40% 4296-

53.51% 3675 -42.69%Labor Day 2456   2042   1997   2106  

Monday after 4637 -47.03% 1485 37.51% 4239-

52.89% 3804 -44.64%FY2010 % FY2011 % FY2012 % 2013 %

May                

Monday before     3719 -44.21% 3761-

50.23% 3613 -46.55%Memorial Day     2075   1872   1931  

Monday after     3564 -41.78% 3834-

51.17% 3710 -47.95%

Cost to Maintain Vehicle

68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 89

Safety

FY12 FY130

2

4

6

8

10

12

14

16

18

20

Mtn Line - Vehicle Accident Trend

FY 10 FY 11 FY 12 FY13

Workplace injuries - Trend

Performance IndicatorsOn Time Performance Passengers/RVHPassengers/RVMTotal Cost/Revenue HourTotal Cost/RVMAverage FareTotal Cost/PassengerSubsidy/PassengerAdministrative Cost RatioCost Recovery (includes all fares, on and off board)System Speed (revenue miles per revenue hour)Deadhead Hour RatioDeadhead Mile Ratio