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WABS
West Africa Business School…democratizing knowledge that links business with intelligence
Presents
Theme: Digital Insurance, MicroPension, and MicroHealth Insurance Marketing & Distribution Strategy.
3-days conference & exhibition I September 28 – 30 Radisson Blu Hotel, Victoria Island, Lagos
INSURANCE AND PENSION MARKETING & DISTRIBUTION SUMMIT AFRICA 2016
The Summit will feature Special Panel on Digital Insurance Innovation in Africa.
OVERVIEWOver the last few decades, continued environmental, operational, and technological changes have led to the development of multiple distribution channels in the insurance industry. Insurers no longer rely solely on traditional channels such as agents and brokers, but have developed new alternate channels to drive growth at lower costs. The traditional way of insurance, pension and health insurance product distribution is undergoing fundamental shake-up, fueled by emergence of new generation of consumers, tight regulation, consolidation in the intermediary space and potential threats from non-traditional players entering the market.
As competition in insurance markets is intensifying, cost savings and customer retention has become critical, forcing insurers to look for ways to drive sales and customer convenience while keeping costs low and maintaining profitability. These factors are leading to the emergence of additional channels such as call centers, mobile, and web. Changes in customer behavior and preferences around products, distribution channels, and processes are also acting as catalysts for the development of alternative channels. For example, insurers are now partnering with banks and affinity groups to help drive policy sales. While these trends began in the more mature insurance markets, developing markets in Africa must follow suit. Interestingly, the world's eyes are on Africa now.
However, the Africa insurance, pension and health insurance industry seems to be lagging behind most other industries in the digital transition, according to experts from a wide range of industry positions and backgrounds. Digital is a known area where customers are increasing demand and service costs can be reduced, but there is still slow progress in adoption by Africa insurance and pension industry. But in the midst of challenges lies huge opportunities for Africa insurers to drive hard towards technology-driven solutions, focus on customer-centricity, and adhere to regulations.
OBJECTIVEThe Insurance and Pension Marketing & Distribution Summit Africa is designed to enable insurers and pension administrators re-think their marketing and distribution strategies, embrace new channel evolution and adopt the customer-centric approach to gain bigger shares of the market. The Africa Insurance and Pension Marketing & Distribution Summit focuses on new ways of distributing insurance, micropensions and microhealth insurance from the perspectives of experts from Telesure, Old Mutual and Microensure etc, who are slated to speak at the summit.
In two historic days, insurers and pension managers from across Africa are coming together to talk about the evolving needs of customers and how insurers and pension operators are adapting in return at the summit. The
Africa Insurance and Pension Marketing & Distribution Summit is positioned as the largest insurance, pension and health insurance marketing event in the continent for you to gain targeted strategies to navigate and negotiate the changing Africa insurance and pension landscape and win and retain customers.
WHY SHOULD YOU ATTEND?·Achieve sustained customer acquisition and retention through fully
exploiting the distribution channel portfolio and exciting digital opportunities.
·Understand how to unlock value from embedded data to define future connected insurance strategies.
·Learn how to market your insurance brand to millions of digital African population of potential insurance consumers.
·Discover how to apply digital knowledge and skills in managing risks to achieve efficiency, effectiveness and profit targets for the organization.
CEOs, Executive Directors, General Managers and Senior Managers of Insurance Companies and Pension Administrators, CEOs and Senior Managers of Insurance Brokers and Microfinance Institutions Financial Market Regulators, Heads of: Business Strategy, Business Development, Channel Distribution, Retail & Branch Network, Research, Product Development/Innovation, Customer Relationship & Segmentation, Sales & Marketing, Operations, Bancassurance, Pension managers, sales leaders, marketing managers, branch management or product managers engaged in the execution of your distribution strategy, Middle level managers and officers in insurance, pension and non-bank organization handling insurance and related matters.
WHO SHOULD ATTEND:
INSURANCE AND PENSION MARKETING & DISTRIBUTION SUMMIT AFRICA 2016
Meet some of the confirmed Distinguished Speakers
Many other speakers will be confirmed in the coming months.@ Insurance and Pension Marketing & Distribution Summit Africa 2016
Leveraging Insurance Brokers Value Chain in
Bancassurance & Distribution Channel. Marketing
Insurance Telematics Solutions for Africa Insurance
Industry.
Big Data and Insurance Analytics: A Powerful Tool
for the Life, P&C insurance industry.
Reinventing Customer Engagement for Digital
Transformation of Insurers
Insurance Internet of Things (IoT).
TOPICS TO BE DISCUSSED: Marketing
Marketing
Marketing
Marketing
Africa Insurance & Distribution
Digital Insurance - What Modern Technology Means for Distribution and
Competition
Current Trends in Microinsurance &Distribution Innovation
Current Trends in Micropensions &Distribution Innovation
Current Trends in Bancassurance & Distribution Innovation
Digital Life & Health Insurance Marketing & Distribution Innovation
channels of the future.
Renette RheederIT Executive – General Insurance
Old Mutual Africa
Peter GrossMarketing DirectorMicroEnsure LLC,
2015 Winner of FT/IFC "Excellence in Transformational Business" 10th Anniversary Award
Jabran NoorExecutive Director,
Tajweez Actuarial, Bahrain
Reggy De FeniksFounder Digital Insurance Agenda &
DIA Barcelona, Managing Partner at 9senses
Mrs Eunice NdathiSecretary General
Organization of Eastern and Southern Africa Insurers (OESAI).
Mr. Muchemi NdunguDeputy President of the East African
Insurance Brokers Association (EAIBA) and Chairman Association of Insurance Brokers of Kenya
Rotimi F. Fashola, President, West African Insurance Companies
Association (WAICA) Managing Director, IGI Plc
Manny Rios
Telesure Group Services, South AfricaErstwhile Group Chief Executive Officer
Mrs. Chinelo Anohu-AmazuDirector General,
National Pension Commission (PENCOM) Nigeria
INSURANCE AND PENSION MARKETING & DISTRIBUTION SUMMIT AFRICA 2016
SUMMIT AGENDA th
Day 1 - 28 September 2016
08:00-08:30 Arrival/Registration
08:30-08:50 Introduction of Guests: MC
08:50-09:00 Welcome Address: DG/CEO,
West Africa Business School
09:00-09:30 Chairman Keynote: MicroPension, and MicroHealth
Insurance Marketing & Distribution Strategy
President, West African Insurance Companies
Association (WAICA) and Managing Director, IGI Plc
09:30-11:00 The Use of Technology in Marketing and
Distributing Insurance Products
IT Executive – General Insurance, Old Mutual Africa
11:00-11:20
11:20-13:00 Africa Insurance Marketing & Distribution
Channels of the Future: Aligning broker, agent
and insurer to deliver a seamless customer
experience
Erstwhile Group Chief Executive Officer
Telesure Group Services, South Africa
13:00-14:00
14:00-15:30 Current Trends in Microinsurance &
Distribution Innovation
Marketing Director, MicroEnsure LLC, 2015 Winner
of FT/IFC "Excellence in Transformational Business"
10th Anniversary Award.
15:30-15:50
15:50-16.40
Director General, National Pension Commission
of Nigeria (PENCOM)
16:50-17:00
Rotimi F. Fashola
Renette Rheeder
Refreshments
Lunch Break
Refreshments
Manny Rios
Peter Gross
Chinelo Anohu-Amazu (Mrs.)
Marketing
Current Trends in Micro-pension Marketing &
Distribution Innovation.
Day’s Wrap, Questions & Answers
Leveraging Insurance Brokers Value Chain in
Bancassurance & Distribution Channel
Deputy President of the East African Insurance Brokers
Association (EAIBA) and Chairman Association of
Insurance Brokers of Kenya
Insurance Telematics Solutions for Africa
Insurance Industry
Erstwhile Group Chief Executive Officer
Telesure Group Services, South Africa
12:20-13:00
Founder Digital Insurance Agenda & DIA Barcelona,
Managing Partner at 9senses
13:00-14:00
14:00-15.00
15:00-16.00 Current Trends in Bancassurance
& Distribution Innovation
16:00-16:20
16:20-17:00 Day's Wrap, Questions & Answers
thDay 3 - 30 September 2016
09:00-10:30 Big Data and Insurance Analytics: A Powerful
Tool for the Life, P&C Insurance Industry
Executive Director, Tajweez Actuarial, Bahrain
10:30-11:00 Panel on Digital Insurance Innovation in Africa:
The Way Forward
Moderator/Chairperson:
Secretary General
Organization of Eastern and Southern Africa
Insurers (OESAI)
11:00-11:20
11:20-12:30 Wrap Up session and additional Q&A/Vote of Thanks
12:10-13:00 Networking Lunch /Summit Close
10:00-11:00
11:00-11:20
11:20-12:20
Digital Life & Health Insurance Marketing &
Distribution Innovation
Marketing
Marketing
Muchemi Ndungu
Refreshments
Lunch Break
Refreshments
Manny Rios
Reggy De Feniks
Jabran Noor
Mrs Eunice Ndathi
Insurance Internet of Things (IoT)
Principal, DCS Consulting Solutions, Canterbury, Vic
Mr. Doug Sumner
Refreshments
thDay 2 - 29 September 2016
09:00-10:00
Founder Digital Insurance Agenda & DIA Barcelona,
Managing Partner at 9senses
Reinventing Customer Engagement for Digital
Transformation of Insurers
Reggy De Feniks
The Director of ProgrammesWest Africa Business SchoolSignalhouse Learning Centre, 61 Kudirat Abiola Way, Oregun Ikeja, Lagos
Tel: +2348027922649, e-mail: [email protected], [email protected]
Terms and Conditions·Completed nomination form will be taken as confirmation of nominations and must be returned no later than 5 working days before the
commencement date. ·Payments of fees should be made by cash, e- transfer or bank draft in favour of West Africa Business School before commencement date·The information contained herein is only for nomination purposes. This will help in producing all relevant workshop materials for the nominee(s).
West Africa Business School (WABS) and its personnel will protect any personal data entrusted to us through the completion of our registration form in a way that respects the privacy of individual or entity completing the form.
·Hotel Accommodation for Conference participants. WABS will reserve a sufficient block of rooms in 3/4/5 star hotels in Lagos for the conference delegates under our name and at preferential rates at hotels of international standard (equivalent to no less than three-star rating) convenient to the conference venue during the event dates, provided that each conference participant shall be responsible for the payment of his/her hotel accommodation, incidentals and other expenses directly to the hotel.
·Participants shall be solely responsible for the payment of their travel, lodging, meals and other travel expenses related to their participation in this conference.
·Cancellation and Substitutions Policy. For any reason whatsoever, participants who have registered for the summit, may decide to cancel their registration. Cancellations must be submitted in writing by email to . All cancellations received on or before July 30, 2016 are entitled to a refund of 50% of the course fee paid. No refunds or credits will be given to registrants who cancel after July 30, 2016, or who fail to attend the summit. Substitutions for paid registrants may be made at any time up to September 20, 2016. No changes will be accepted after this date.
·International ParticipantsCourse attendees arriving from counties outside Nigeria/West Africa may require a letter of invitation to enter Nigeria. If you require a letter of invitation, please submit your request in writing by email to . Once you have submitted your request with your completed registration form and payment, we will provide you with a Letter of Invitation.
HOW TO REGISTER
www.westafricabusinessschool.com
The conference is scheduled to take place as follow: th th28 – 30 September 2016
9am – 5pm daily (Registration starts at 8:00am WAT on day 1)
Radisson Blu Hotel, Victoria Island, Lagos
Participation fee per delegate/person is:1. NGN N200,000.00 (Nigerian Residents) – Early bird –
N175,000.002. US $ 850 (Other African Countries & Foreign Delegates) –
Early bird – US $ 750
·Opening cocktail, Tea/Coffee breakfast, buffet lunch and refreshments during the conference.
·Post conference workshop, materials and leather folder ·Resource persons honorarium and other conference logistics
cost only.
1. Early bird fee applies to registration with payment made thon or before 20 August 2016
2. Multiple nominations from one company attract discount (2 persons – 5%; 3 persons and above – 10%
3. Registration MUST be received by deadline to enable organizers list the delegate/participants in the appropriate conference documents.
4. The conference fee does not include VAT, hotel accommodation, airfare and dinner but cover the conference materials, tea/coffee breaks and lunch only. The participants are therefore expected to be responsible for their respective airfare and accommodation where necessary.
Date: Time:
Venue:
Fee covers:
Note:
CONFERENCE FEE:
SUMMIT SCHEDULE:2 Delegates @ 5% discount
HOW TO MAKE PAYMENT1. Nigerian delegates should make payment of course fee in local
currency by Bank draft, e-transfer or Cash deposit issued in favour of
West Africa Business School and paid to A/c No. 1014282576@
Zenith Bank Plc. Sort Code: 057150534 Cash or Cheque payment at
the venue is also acceptable but must be communicated in writing or by
e-mail to the organizers at least 48 hours before training commencement
.
3 or more Delegates @ 10% discount
Complete attached Registration Form. Scan it and send by e-mail to:
. You can also call and talk to the Conference Manager on
Tel: + 2348027922649
[email protected]@westafricabusinessschool.com
2. Africa Countries/Foreign delegates should make payment
transfer through the following bank account details:
Beneficiary:
Account Number:
Bank Name:
Swift Code:
Bank Address:
West Africa Business School
5070520959
Zenith Bank Plc
ZEIBNGLA
Plot 84 Ajose Adeogun Street, Victoria
Island – Lagos, Nigeria
Further enquiry in respect of this programme should be addressed to:
INSURANCE AND PENSION MARKETING & DISTRIBUTION SUMMIT AFRICA 2016
Ghana: West Africa Business SchoolRoom G002 Annex B, Republic House, Kwame Nkrumah Avenue, Accra Ghana.
