PCM_SolutionTechPractices_Complete

Solution Technology Practices

Services Portfolio

• eProcurement• ProductStagingServices• AssetTagging&Reporting• ProductStagingServices• Warehousing&Logistics• ImageDevelopment&Management

• Recycling&DisposalServices

Procurement & Logistics

Consulting &Implementation Services

• DataCenter• Break/Fix• RemoteMonitoring• IntegratedOperationsCenter(IOC)

• ManagedServices• FieldSupportServices• Staffing

Managed Services & Hosting

Speak with an Account Executive today to learn more. | 1-800-700-1000 | www.PCM.com

PCMCorporateHeadquarters

ISO9001:2008Distribution&ConfigurationCenters

PCMGHeadquarters

SSAE16DataCenters

PCMEnterpriseHeadquarters

IntegratedOperationCenters(IOC)

PCMLocations

National Reach - Local Presence

PCM Fast Facts• Foundedin1987• Publiclytraded:NASDAQ(PCMI)

• $1.7+billioninannualrevenue

• 3000+employeesworldwide

• 50+locationsnationwide

• U.S.-basedcustomerservice

• 1100+ServiceEngineers• 900+AccountExecutives• 3ISO9001:2008DistributionandConfigurationCenters

• 3SSAE16TypeIIDataCenters• 24x7x365IOCoperationcenterfortotalincidentownership

• Anelectronicallylinked,comprehensivenetworkofvendoranddistributorwarehouses

• GovernmentSalesProfessionalsregionallybasedmanagingfederal,state,localandeducationcontracts

Deciding which model of IT consumption best meets the needs of your business can be challenging. PCM provides both the insight and expertise to help you fully embrace the power of choice.

• CollaborationServices• SecureMobilityServices• DataCenterServices• NetworkingServices• ApplicationServices• CloudServices

• Over3000+employeesworldwide

• 24x7x365CustomerServiceCenters

• 3SSAE16TypeIIDataCenters

• 3ConfigurationCenters

• ITILv3ServiceManagement

• 70Parts&InventoryLocationsNationwide

• CustomerBriefingCenters

Washington

Oregon

California

Nevada

Idaho

Montana

Wyoming

Utah

Colorado

New Mexico

Texas

Oklahoma

Kansas

Nebraska

South Dakota

North Dakota

Minnesota

Wisconsin

Iowa

Missouri

Arkansas

Louisiana

AlabamaGeorgia

SouthCarolina

North Carolina

Tennessee

KentuckyVirginia

Pennsylvania

New York

WestVirginia

Ohio

Florida

Mississippi

Illinois

Indiana

Arizona

Maine

Connecticut

New Jersey

Michigan

Montreal

Public Cloud IaaSPublicCloudIaaSsolutionshelpsyoureduceyourtotalinfrastructurecostsbyprovidingyouwithoffsitehostedcomputingvirtualmachines.Thisallowsyoutoscaleservers,storage,networking,loadbalancing,etc.toyourneedsandhelpsreduceyourcapitalITinvestmentexpenditures.PCMprovidesaprivatesecurenetworkthatconnectsalldatacenters,enhancingthecloudofferingsforcustomersrequiringdiversehighlyavailableconfiguration.

Disaster RecoveryToday’sdemandingITenvironmentsrequirethatbusiness-criticalapplicationsprovidecontinuousavailability.Intheeventofasiteleveldisaster,traditionalbackupandrecoverymethodsnolongermeetthetargetedrecoverypointandrecoverytimeobjectives(RPO/RTO)formostbusinesses.Weprovidecloud-basedDisasterRecoverysolutionsthatleverageourSSAE16accrediteddatacentersandindustry-leadingtechnologies—allaresupportedbyour24×7InfrastructureOperationsCenters(IOC).OurprovensolutionsprovideafastpathtoDisasterRecoverywithnoequipmenttopurchase,nosoftwaretolicense,andnomonitoringservicestoimplement.

Business Continuity & IBM i-CloudBusinessContinuityismission-criticalformostbusinesses,yetimplementingarobust,properlysecured,in-housedisasterrecoverysolutioncanbeexpensive.ForiSeriescustomers,PCMdeliversaffordable,flexiblebusinesscontinuityservicesbackedbymarketleadingexpertiseintheiSeriesenvironment.PCMisanIBMPremierPartnerandauthorizedCloudProviderforPowerSystems.(iSeries:AS/400).We’veprovidedsupportfortheIBMiforover20yearswithDataCenterHosting,ManagedSystemServices,HighAvailabilityReplicationandDisasterRecoveryoptions.Weprovidepeaceofmindwithdependableservicesforproductivitybefore,duringandaftertheevent.

Hybrid Cloud IntegrationPCM’shybridcloudsolutionsaredesignedtoextendaprivatecloudwiththeavailableresourcesofapubliccloud.Thisismostoftenvisiblewhenanenterpriseanticipatesplannedworkloadspikesthatgenerallyonlyrequiresadditionalcomputeresourcesforalimitedperiodoftime.Hybridmodelsintroducetheadditionalcomplexityofdistributingapplicationsanddatabetweenapublicandprivatecloudandrequirestrongeffortsaroundopenstandards.

Private Cloud ConsultingPrivatecloudspresentsashiftfromamodelwhereeverythingiscustomizedtooneofstandardization.ManagementinsuchanenvironmentisnolongeraboutavoidingchangebutinsteadembracingittofacilitateIT’stwingoals:deliveringontheneedsofthebusinessandmanagingtheunderlyingresourcesinthemostefficientwaypossible.PCM’sexpertiseinprivatecloudcomputingallowsenterprisestonotonlyimprovehowITresourcesareutilizedandmanaged,butalsotoimproveaccesstoITservicesforend-users,givingyouasimple-to-deployandeasy-to-managesolution.


Preferred Partners

Cloud


Preferred Partners

VirtualizationPCMwillensurethatacorrectlydesignedvirtualizedinfrastructurewilloptimizeworkloads,reducingyourdatacenterfootprintwiththelatestcomputingandconvergedinfrastructuretechnologies.Afterall,ourexpertsworkwithyoutounderstandthehealthandperformanceofyourcurrentinfrastructure,allowingustocreatecustomizedstrategiestodeliveryourvirtualizationneeds.

InfrastructureWebelieveinprovidingthebestinclassdatacenterinfrastructure.PCM’sdatacenterisdesignedtoprovideassurancethatoperationsandcustomerenvironmentsareprotectedagainstnaturaldisasters,poweroutages,networkissues,andunauthorizedaccess.

Integrated CloudWeworktosimplifyyourcloudintegrationwithaunifiedandcomprehensivesetofsolutionstoseamlesslyintegratedisparatecloudandon-premiseapplications.PCM’sCloudteamrecognizesthepowerofthecloudandhasextensiveexperiencedesigning,deployingandmanagingsolutionsfromtheindustry’stopmanufacturers.

Business ContinuityBusinesscontinuityismission-criticalformostbusinesses,yetimplementingarobust,properlysecured,in-housedisasterrecoverysolutioncanbechallenging.However,PCMdeliversaffordable,flexiblebusinesscontinuityservicesbackedbymarketleadingexpertise.

Data Center


Preferred Partners

Network OptimizationYou’ve invested heavily in your network and business priorities continue to drive demand and utilization of finite resources. PCM has extensive experience architecting, building and operating world class networks. Identifying the right network optimization strategy can be challenging, but we can help.

Unified Wired & WirelessWe believe in unifying the user experience, while providing strengthened security, agility and simplicity of management.

- From your campus, branch networks, servers, desktops, laptops or mobile devices. Regardless of the connection method – wired or wireless. Unified Wired & Wireless architecture enables the network to be open, scalable, secure, agile and consistent.

CollaborationWe all thrive on ideas. Ideas convey thought, emotion, intent and information vital to growth. PCM’s collaboration solutions can better enable you to share your ideas through video, voice, messaging, presence and social media. We would love to share some of our ideas - with you.

SecurityEnsuring you meet regulatory requirements and compliance to security standards and best practices can be a daunting endeavor – but it doesn’t need to be. PCM’s Security Team works with our customers to build the right strategy and we are here to help with every step of the process - consulting, design, deployment and operational support.

Networking


Preferred Partners

High Density Wi-FiIn today’s world you expect to be connected wherever you are. Providing high-density integrated & secure wireless networks are a top priority for many customers. Clients choose PCM because of the experience and technical expertise to implement mobile wireless solutions that will provide better experience when accessing today’s on-demand media content.

PCM’s experience in implementing high-density Wi-Fi solutions includes:• Securing high-density Wi-Fi for today’s new Wi-Fi devices• Improving user experience with faster speeds to support

real-time content• Integrating network management to reduceburden for IT staff

Mobile Device Management

Mobile device use and security must be carefully managed in order to protect the security of both your organization’s physical assets and its sensitive information. According to an Info-Tech Research study, up to 30% of mobile devices are lost or stolen along with their corporate data and intellectual property. In a BYOD environment, every misplaced smartphone, tablet, or laptop is a potential gateway to your sensitive systems. When users can access

Bluetooth Low-EnergyPCM mobility solutions now span to supporting and implementing Bluetooth low energy within mobile operation systems. Our footprint in Bluetooth low energy is intended to provide considerably reduced power consumption and costs to our customers, while maintaining a similar communication range.

and modify data on unsecured devices, it creates additional risks for information control, malware, data corruption, and theft.At PCM, the entire MDM process is managed and maintained wholly within, which makes us a true single-source provider. Plus, our comprehensive service offerings cover the entire mobility process, from pre-deployment planning through device management and on to lifecycle management.

Mobility

SoftwareVolume Licensing Program ComparisonWeensureyouunderstandyourvolumelicensingandprocurementoptions.

Detailed Financial AnalysisPCMSoftwareSolutionsExecutivesprovidecustomizedanalysisdemonstratinga3to9yearviewcomparinglicensingoptionsandrealcosts.

Contract Negotiation AssistanceWeareyouradvocateinthenegotiationsprocess.

Market Intelligence PCMwillhelpyouunderstandwhatthemarketisdoingintermsoflicensingandthelatestavailableprograms.

Licensing ExpertiseWemakesureyouunderstandthecomplexitiesofthelicensingthatpertainstoyourorganization.

Dedicated Account ManagementPCMtakesprideinourservicetoourcustomers.InadditiontoyourAccountExecutive,youwillbeassignedaSoftwareSolutionsExecutive(SSE)tomanageyourvolumelicensingagreementsandprovidecontinuoussupport.

SAM ConsultingPCMwillanalyzeyourdeploymentandpurchasereportstoreconcileyourlicensingforcompliance,confidentially.

Contract Management PCMhelpsyousavemoneyandassistswithcompliancebyhelpingtoensureyoudon’tmisscriticaldateswithregardtotrue-upsandrenewalsforyouragreements.WealsohelpensureyouaretakingfulladvantageofthebenefitsyouareentitledtosuchasSoftwareAssurance(SA)Benefits,VLSCmanagement,andPlanningandDeploymentServices.

Quarterly and Annual Business ReviewsPCMwillengagewithyou,inaconsistentcadence,toprovidereportingandtodiscussyourbusinessobjectives,projects,andgoalssothatwecanmatchourconsultingandservicestowhatisonyourradar.

Contract Management and UpdatesYourSSEwillprovidedocumentedandregularnewsandupdatesonthelatestlicensingchanges,announcements,andpromotions.Wehavedevelopedaprocesstoensuretheupdatesareprovidedquarterly.

OpsTrackPCM’sadvancedprocurementandmanagementsystemallowsourcustomerstocontrolcoststhroughcustomizedcatalogs,standardsfiltering,integratedapprovalrouting,assetmanagementandreporting.


Preferred Partners

Withincreasingdemandsoftoday’smobileworkspace,borderlessnetworkshaveevolvedfromabuzzwordconceptintoatangiblearchitecture.Businesseshavegrownaccustomtolookingatsecurityinregardstotheirnetworkinacentralizedfashion,andextendingtheedgeofthenetworkbecomesahighlyintensiveandoftenexpensivetask.Thelegacysecuritymodelcreates“islandsofsecurity”wheredevicerolesareindependentofeachotherinanattempttofulfilltheborderlessanthemof“anyuser,anycontent,anylocation,atanytime”.

Trueborderlessnetworksecuritydemandsanarchitecturalapproachwheresecuritydevicescollaborateinconcerttowardsacommongoal.Thiscollaborationcreatestrustrelationshipsforvendorsandopenstandardstobuildtowardsaconsistentdatamodelmakingborderlesssecurityarchitectureareality.

Security

Asthedemandsforfeaturerichcontentincreaseandtheclosertotheusertheborderispushed,thegreaterofaconcernsecuritybecomes.Borderlesssecurityaddressesthisbyprofilingauser’scredentials,deviceandlocationandenforcingpolicybasedonthesecriteria.Goingbeyondthepolicyarecontextawarefilterswhichwillprohibitsuspiciousoranomalousactivityfromtakingplace.Togetherthiscreatesafeaturerichandsecureexperiencefortheuser,yieldingpeaceofmindandsafetyforthebusinessandcriticaldata.

PCMhastheperfectmixtureoftechnology,servicesandsupporttoprotectyourorganizationfrominformationsecuritythreats.Wehavenationalcoveragewithlocalsupport,industryknowledgeandtherighttechnologypartnershipstohelpyourorganizationcost-effectivelyfortifyandmanageyouruniquesecurityenvironment.

Intrusion PreventionNext-generationtechnologyprovidescontext-awaresecuritytodeterminewhogetsaccesstowhattypeofcontent,fromwhere,whenandusingwhatapplicationordevice.

Antivirus/Security SoftwareProtectingcomputernetworksfromsecuritythreatsbroughtonbyviruses,Trojans,worms,spywareandmalware.

Documents

PCM_SolutionTechPractices_Complete