Case Functionality

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

Case View

Information viewed in the case is configured based on the type and status of case. Fields within the case may be different based on the case typeAction Entry / Log Notes

The hub of the system is the shared log book. All the users have the ability to make log entries of varying types and see appropriate entries in the system. Users can enter text, change status, upload documents or media, check off completed procedures. They can also record relevant metrics like investigation time, travel time, mileage or expenses, proof entries made by others, record complaints or use the log entry as a basis to create a report.Case Referrals

PCMS can import case referrals from email or excel spreadsheets. Integration into external systems such as claims systems, data analytics systems and other PCMS systems also automate the case referral process. Cases can also be created within PCMS from customized web forms or directly within PCMS.Investigator Assignments

PCMS can automatically assign cases to investigators our outside vendors based on a number of criteria such as type of investigation, location or investigators specialty. Assignments can also be created manually when automated rules are not met or if the system is not configured to automatically assign cases. Multiple investigators can be assigned to cases along with administrative and support personnel.Approval / Confirmations

As part of the configured workflow, approvals and confirmations can be built into the process. This enables clients to build in a Quality Assurance Process before case is completed.TimeLine

The Time Line view enables you to see what has taken place throughout the life of an investigation over the course of time. Access to detailed information about activity is available with the click of a button on the Time Line view.People and Entities

PCMS provides extensive contact management capability. Individuals such as subjects, witnesses, attorneys, prosecutors, providers employees, companies and government regulators and others can be stored within the system. Documents, licenses, certifications and other information based to the role of the individual or entity can be stored with each specific contact. A history of related cases is also stored with easy access to all of this information with the click of a button.Documents PCMS can store documents that can be attached to cases or individualsVideo

Video files can be stored in cases. During the upload process, if the internet connection is interrupted, the upload will resume where the upload was cut off.Email PCMS can generate emails within the system. Templates for email can also be created which operate similar to a mail merge information in the case can populate the emails, significantly reducing time to send email and improving the consistency of the content helping with compliance issues. Assets related to the case such as evidence, documents, audio

Business Process ManagementMore than any other factor, the ability to configure an investigation management solution to reflect your business process provides an edge over the competition. PCMS enables you to build your business process into the application and is fully configurable through a user interface.

Secure Collaborative Working EnvironmentPCMS enables investigations to be tracked real time. Findings can be analyzed and reported on in real time in a range of formats to suit internal and external clients.Workflow and AlertsWorkflows can be configured based on the type of investigation and location. Automated workflows enable investigations to be processed faster and more efficiently with oversight by management, only when necessary.Configurable Dashboard by RoleDashboards are preconfigured by role of the user as part of the implementation processUser DashboardsUsers can configure additional dashboards to present key information to their individual needs.Dashboard FilteringDashboards can be configured to filter out information in order to display information that meet certain criteria, such as Case Type, Location, Organization, Type of Loss, etc..AJAX SearchThese are drop down menus that appear automatically when you are typing to make your selection easier.Off-Line AccessFully SSL-Encrypted offline ability for secure use. Working remote locations or areas without internet access. Allows investigators to work with the application an documents offline and sync and upload their videos, images, audioNotificationsPCMS can automatically notify the appropriate people via text and email on reminders of key days, change of status or new log entries.SearchPowerful text search functions enable searching all of the data within the system including, case information, word processing documents, spreadsheets and ..PDF files. Quick Search provides the ability to take you straight to the case when you type in any of the case reference numbers.Audit TrailPCMS maintains a complete audit trail with time, date and user stamp along with changes made within the system.Web FormsAllow users to report cases, incidents, etc. via a normal web page that then creates a new case in PCMS.ImportCases and be imported from email and excel spreadsheets to create new casesExportExport Data from PCMS and load it into i2 or other data analytics tools for intelligence analysisReportingPCMS can schedule reports to automatically run on set intervals (day, week, month, quarter, year) and automatically email the reports to required recipients.

files and video can be attached in the email when selected.SMS Messaging

SMS Messages can be sent directly from PCMS to contacts with cell phone numbers stored in PCMS.

Case Functionality

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

Permalinks

Permalinks enables documents, video, audio or photo’s to be sent to a recipient with a web link to view the files. These web links can be configured to allow a predetermined number of downloads and/or expiration date for access.Related Cases

PCMS enables users to view related cases for individuals and businesses with direct access to each of the cases to see activity and outcomes.Parent Cases

Cases can be connected to a parent case to manage major case investigations, organized crime and collusion investigationsContacts

As contacts are entered into PCMS and attached to cases, information pertaining to these contacts can be stored and tracked by type of contact. Information like how many cases are they linked to, what states are they licensed in, where are they located, what are their specialties, etc. Documents related to the person can also be stored based on the type of contact. Such as Certifications and Licenses.Enclosures

To create a brief of evidence to refer a case/cases for prosecution, users can select which reports and assets related to a case to be included in the brief of evidence for prosecution. The user can then select the order these reports and assets are to appear in the brief of evidence. The report is then created in a single .PDF format with a Table of Contents and all of the reports and assets attached in the order selected.Metrics

Metrics such as mileage, expenses, timeliness, time became active number of hours and any other metrics that you need to track can be configured within PCMS along with the ability to report on these metrics.Uploading of Files

Over 30 file types can be uploaded in PCMS. This process enables the ability to upload one or a number of files to be uploaded at one time. If during the upload process the internet connection is interrupted, the process will resume where it left off, when reconnected.Investigation & Task Management

One or more people can be assigned to a case, a single case owner can be assigned, tasks and due dates can be assigned. Notifications and reminders via email or text message can be sent to the appropriate people. Automatic escalation of tasks can enable managers to stay on top of over due tasks. This ensures nothing is forgotten and investigations stay on track.Mapping

Integrated Mapping displays the location. of investigators, leads, subjects contacts providers & evidence.Scheduling

Integrated drag and drop scheduling for teams showing allocated budgets that deduct time assigned. Multiple investigators can be assigned simultaneously to a single case.

Accounts Receivable

Invoices can be generated from within the case data and metrics tracked on the case. Rates configurable based on the client and type of case being worked. As payments are made, outstanding balances can be tracked and reported on within PCMS.

External Search for additional information on a Person of Interest

External search for relevant information on a person of interest by just one click without re-typing any of the personal details into an external search engine

Case Functionality

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

Time Tracking / Payroll

Investigators can enter time worked, a description of the activities and expenses such as mileage, tolls and other travel expenses within PCMS. Time and expense information can then transferred via integration to a payroll system or reports can be generated.Recoveries & Restitution Tracking

PCMS provides the ability to invoice and track overpayments and restitution payments.Case Reports

PCMS provides standardized case reports that can be configured based on client or investigation type. Information entered into the system in case notes and other data captured can then be automatically populated into the report, eliminating the need for investigators to write case reports. Reports are available with the click of a button saving hours in duplicate administrative work.

Field Kit Functionality

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

Work Both Online and Offline while on the road  Field Kit enables investigators access to case information and make

updates with or without cell service or a Wi-Fi connectionReceive New Cases

Field kit enables investigators to receive new referrals while they are out of the office, so they may be kept up to date on their caseload.Record Video, Interviews or take Photos

Upload Recordings and photos to PCMS for immediate access within PCMSUpdate Case Notes

Field Kit enables investigators to enter case notes and other metrics into their mobile device and upload to PCMS while on the road working cases.GEO Coding and Location Services

Field Kit records the GEO location of where case notes are entered and provides directions to locations needed by the investigatorSync Case Updates

Field Kit enables investigators to sync case information while they are on the road. If there is activity within the case file in PCMS, they can receive updates along with uploading information from their mobile device.

Management Reporting

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

Investigator Manager Report Typical Client Report Cases by Business Unit and Type Cases by Case Manager Cases by Location Production Report Cases by Source Report Invoices by Month Insurance Client Reports: Insurance Company reports Polonious provides to clients include: Firemans Fund, Liberty Mutual, Alianz Standard Client Reporting Client Account Review Report

Cost Savings Report Scheduling and Workload Investigator Workload Investigator Weekday Schedule Cases by Staff and Status Report Cases by Client and Due Date Compliance Report Investigator Compliance by Date Report Organization Metrics Case Evaluation Report Items List Diary Types Listing Reports Listing Profitability Report Ad Hock Reports BIRT Reporting Tool - enables clients to create their own specific reports in PCMS

Security

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

DIACAP Certified Department of Defense Information Assurance Certification and

Accreditation Process.Bank Security

A Large Financial institution has tested PCMS twice and has passed the testing.HIPPA Compliant PCM conforms to HIPPA regulations as required by our clients.SSAE 16 Certified Our chosen data center partners manage this compliance certificate.Sarbanes - Oxley (SOX) Compliant

PCMS was rigorously tested by a major US Insurance Group for SOX compliance. All enhancements were implemented in the core and are available and supported by our team.PCI - Plastic Card Industry Penetration Tested

Due to specific client needs, we have been penetration tested with 42,000+ attacks on a test version of our client’s implementation. A total of 2 warnings were found (a 4K SSL certificate was required) we fixed the warnings in 24 hours.Role and User Based Security Configuration

PCMS can be configured down to the field level within the application based on the role of the user and/or the specific user. This enables full control based on department, geography, exposure or involved parties.Third Party Access

PCMS can be configured to allow third parties such as clients or outside investigation companies access to case information. Through configuration, these third parties can be restricted in the access to their specific cases and can also limit information that can be viewed within those specific cases.

Platform

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

Operating System of Choice

PCMS can be deployed on most major current operating systems to to its Java Technology Basis. We have deployed on Linux, Solaris, AIX, Windows and Mac OSX platforms.Database of Choice

PCMS had been deployed on 19 Databases including: Oracle, DB2, PostgresSQL, MySQL, and SQL Server.Application Server of Choice

PCMS is deployable on any J2EE application server. We have deployed on JBOSS and Apache Tomcat. We have certified on IBM WebSphere. PCMS has been written to avoid using any code that requires us to deploy on a particular application server architecture.Hosted Solution

Polonious can host PCMS if our client chooses. There is no cost differential for the hosted solution. Polonious provides this service because we are committed to providing the best customer service possible. With the hosted solution, we keep our clients on the latest version of PCMS without the dependency of an IT department and getting into their priority list.

Integration

Feature Included DESCRIPTION PCMS COMPETITOR COMPETITOR

Integration to external systems

PCMS can be integrated to Claims Systems, Data Analytic, Predictive Analytics, Business Intelligence, Accounting, Payroll, Human Resources and other internal systems, providing notification of status changes and data transfer.Access of data controlled through security

Visibility and access of data can be limited based on access rights of the role of the person and the individual persons access rights.Single Sign on Support

Integration from Insurance Company systems can control authentication in PCMS.Methods of Integration

Messaging Services such as JHMS or MQ Series, Web Services, ETL Periodic Loads or Static referral via web page form.API Tool PCMS can provide integration through configuration with our API tool