Pay Roll Final

8/19/2019 Pay Roll Final

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PREFACE

This project work has been conducted in ARIHANT PLASTIC,RATLAM.

“A STUDY ON PAY ROLL PAYROLL’S USED IN ARIHANT PLASTIC”, is the

study conducted at ARIHANT GROUP. The main objective is to know the payroll

payroll’s used in the organization and the roll of HR in payroll.The secondary objectives

of this study are , To understand the HR role in ayroll, To review the effectiveness of the

ayroll process of !rihant lasic, To find about the payroll’s used in ayroll process and

satisfactory level of employees using this payroll’s ,To analysis whether these payroll’s

are user friendly, To suggest the "atest ayroll’s in achieving organizational objective.

This study has been compiled with the help of primary data and secondary data. rimary

data were collected from #$ respondents with the help of structured interview and

%bservation method. &ince the study was the opulation &tudy, the data were collected

from all the employees in the payroll department. The &econdary sources of data were

collected through company profile, organization 'ebsite and other related library books.

The collected data were analyzed with the help of Simple Percentage analysis, chi-square

and one sample run test. (t was found that there is no regular training program conducted

and majority of the employees were satisfied with the e)isting payroll used. To conclude

the e)isting payroll used was very good.

SHREE YOGINDRA SAGAR INSTITUTE OF TECH. AND SCIENCE, RATLAM

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INTRODUCTION

*ffective payroll systems contain two basic systems operating in

conjunction+ an evaluation system and a feedback system. The main aim of the evaluation

system is to if any-. This gap is the shortfall that occurs when performance does not meet

the standard set by the organization as acceptable. The main aim of the feedback system is

to inform the employee about the uality of the payroll provided by the organisation.

However, the information flow is not e)clusively one way. The Technology team also

receives feedback from the employee about payroll problems, etc.-%ne of the best ways to

appreciate the purposes of performance appraisal is to look at it from the different

viewpoints of the main stakeholders+ the employee and the organization.

Employee Ve!po"#

/rom the employee viewpoint, the purpose of payroll used to calculate payroll process in

four0fold+

1- Tell me what you want me to do

2- Tell me how well ( have done it with payroll used in the organisation

3- Help me improve my payroll skills

4- Reward me for doing well.

O$%&"'o"&l Ve!po"#

/rom the organization5s viewpoint, one of the most important reasons for

having a payroll is to establish and uphold the principle of accountability.

/or decades it has been known to researchers that one of the chief causes of

organizational failure is 6non0alignment of responsibility and accountability.6 7on0

alignment occurs where employees are given responsibilities and duties, but are not held

accountable for the way in which those responsibilities and duties are performed. 'hat

typically happens is that several individuals or work units appear to have overlapping

roles.

The overlap allows 0 indeed actively encourages 0 each individual or

business unit to 6pass the buck6 to the others. 8ltimately, in the severely non0aligned

SHREE YOGINDRA SAGAR INSTITUTE OF TECH. AND SCIENCE, RATLAMPage 2


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system, no one is accountable for anything. (n this event, the principle of accountability

breaks down completely. %rganizational failure is the only possible outcome

(n cases where the non0alignment is not so severe, the organization may continue

to function, albeit inefficiently. "ike a poorly made or badly tuned engine, the non0aligned

organization may run, but it will be sluggish, costly and unreliable. %ne of the principal

aims of performance appraisal is to make people accountable. The objective is to align

responsibility and accountability at every organizational level.



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O()ECTIVES

R(9!R:

To know the roll of HR in payroll and the payroll payroll’s used in the

organization.

&*;%7

To understand the HR roll in ayroll.

To review the effectiveness of the ayroll process of !rihant lastic.

To find about the payroll’s used in ayroll process and satisfactory level of

employees using this payroll’s .

To analysis whether these payroll’s are user friendly.

To suggest the "atest ayroll’s in achieving organizational objective.


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RATIONALE OF STUDY

The su!a"#$g %! &he "%'%(ea)e se"&%s s"a* has %$"e aga#$, &he

"%%(ea)e se"&% a$+ #$ *ae&s !e-- )#"* &% &he egu-a&%s !a#-ue &% "he"

*a-(a""es /#&h#$ &he s0s&e*. The $e/ s"a* #$)%-)#$g &he "%'%(ea)e

se"&% (%#$&s &% a "0#$g $ee+ &% ha)e a s(ee+#e a$+ e&&e "%%+#$a&e+

(%"ess !% +ea-#$g /#&h

$a$"#a- !au+s as /e-- as a$ ee")e g%)e$a$"e s&u"&ue a$+ se&&-e*e$&

s0s&e* !% e"#e$& !u$"%$#$g %! "%%(ea)e se"&%s.

The "%'%(ea)e se"&%s 5 s(ea+ a"%ss +#ee$& s&a&es &% e #$ )#%-a%$ %!

&he "%%(ea)e $%*s. I$ a--, &hese "%%(ea)e se"&%s ae sus(e"&e+ &% ha)e

u$ u( (%& %! a%u$+ Rs. 6 "%es. As *%e &ha$ %$e "%'%(ea)e se"&%s #s

#$)%-)e+, #& #s !eae+ &ha& &h#s "%u-+ e %$-0 &he ( %! &he #"eeg.

H%/e)e, &he +a0'&%'+a0 a+*#$#s&a%$ %! &hese "%%(ea)e se"&%s #s

su(e)#se+ 0 &he &ha& "%*e u$+e S&a&e g%)e$*e$&s. Ua$ "%' %(ea)e

se"&%s ae *%$#&%e+ 0 &he ""s.

I$ )#e/ %! &he -%"a- #$&ees& #$)%-)e+, #& #s a-s% "-ea &ha& &hee #s $% "%$se$sus

a& (ese$& #$ !a)%u %! e*%)#$g su(e)#s%0 a$+ egu-a&%0 es(%$s##-#es a&Ce$&a-7S&a&e g%)e$*e$& -e)e-s a$+ !% e$&us$g #& e8"-us#)e-0.. As a esu-&,

&he *a$age*e$&s a$+ %a+s %! se)ea- "%'%(ea)e #$s&u%$s "%$$ue &%

e9e"& (%-#"a- #$&ees&s a&he &ha$ ge$u#$e "%'%(ea)e s(##&, a$+ ae $%&

a-/a0s a*e$a-e &% +#s"#(-#$e #$ &he# %(ea%$s.

I$ )#e/ %! &h#s, #& /%u-+ e es&, #$ &he #$&ees& %! &he (u-#" +e(%s#&%s, #& &he

s#&ua%$ #s !a"e+ s:uae-0 a$+ a se(aa&e su(e)#s%0 au&h%#&0 #s se& u(, /#&he(ese$&a)es %! Ce$&e, S&a&e a$+ %&he #$&ees&e+ e-e*e$&s. Su"h a %+0

"a$ &he$ e e8"-us#)e-0 *a+e es(%$s#-e !% e"#e$& !u$"%$#$g %! &he

"%%(ea)e se"&%s a$+ a-s% &ae es(%$s##-#&0 !% e$su#$g &he sa!e&0 %!

(u-#" +e(%s#&s.;


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!ee-s a *#8&ue %! +ua- "%$&%- e&/ee$ &he "%%(ea)e se"&%s a$+ &he S&a&e

g%)e$*e$& #s as *u"h &% -a*e, a$+ has +e*a$+e+ *%e &ee&h %$ &he

e"%)e0 !%$&.

COMPANY PROFILE

A$*&"# Pl&+# a uality manufacturer of plastic consumables for H9, , "


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as well, by representing and warehousing in almost every part of the (ndia. !rihant

(ndustry is committed to become a preferred supplier in the field of plastic components.

SHREE YOGINDRA SAGAR INSTITUTE OF TECH. AND SCIENCE, RATLAMPage >


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Comp&"y S#$e"%#*+

'ith knowledge and e)pertise, we understand the reuirements of our clients and deliver

the best range of products to the clients. This enables us to successfully cater to the

e)tensive industrial reuirements and made us the foremost choice of the clients.

&ome of the factors which makes us the best among other market players are+

• 'ell facilitated infrastructure

• ;apacious warehouse

• *ffective range of products

• 'ide application area

• ;ustomer satisfaction

P$o-#+ /e O00e$

'e offer a comprehensive range of products that are in compliance with the international

uality standard and industry norms. %ur products are highly demanded for its high

durability, low maintenance, sturdy design and many more attributes.

%ur entire assortment is as follows+

• lastic (tems

• ress fit Type ;ontainer

• /ood ackaging ;ontainers

•


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• "ight weight

• *)cellent wet and dry reflectivity

• "ong life

1&l#y A++$&"e

?uality is the main concern of our organization. %ur team of professionals are

e)perienced in their field and make sure that each of our range is checked properly to

ensure it flawlessness at clients end. 'e have a well euipped lab managed by e)perts so

that the products fabricated by us is of optimum uality. 'e make sure our uality of

products by procuring optimum uality raw materials from genuine and authorizedvendors. 'e do not compromise on uality part and manufacture our products keeping in

mind the international standards. The products produced by us are durable and of good

uality, as ultimately our main goal is customer satisfaction, which can be achieved only

through good uality products.

M&"0&#$"% U"#

'e have a sophisticated manufacturing unit, which enable us in performing every task

effectively and efficiently. %ur unit is built on a vast area with huge installation capability

that further assist us in meeting the bulk order of our clients in the given period of time.

/urther, this department is euipped with high end machines that help us to deliver

outstanding uality range of assortment as per clients specifications and market demand.

%ur manufacturing unit is fully managed by our in0house design unit that assist us to

deliver customized solutions. 9oreover, our manufacturing unit along with warehouse unit

and other departments, ensure that our products are in confirmation to the international

standards.

O$ Te&m

'e have with us a team of skilled and e)perienced professionals. %ur team works in close

coordination with each other, thereby maintaining a smooth operation, starting from the

first stage of manufacturing of products till the final product output. (n our team, we have+

SHREE YOGINDRA SAGAR INSTITUTE OF TECH. AND SCIENCE, RATLAMPage @


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• *ngineers

• Technicians

• ?uality inspectors

• &torekeepers

• ackaging e)perts

• &killed workers

C+#ome$ S+0&#o"

'e offer our range in the market, with a aim to establish a huge level of customer

satisfaction. 'e develop trust and confidence among them by offering them optimum

uality range of products. ! positive approach and dedication towards uality enables us

to fetch a huge support of our valued clients. Timely delivery of the orders, cost effective

optimum uality range of products allow us to stay ahead in this competitive market.

(n order to fulfill our ambition of becoming market leaders, we are constantly engaged in

manufacturing, supplying and e)porting ress fit lastic ;ontainer. This container is

widely used for preserving various spices and other grocery items for longer durations. 'e

manufacture this container using premium uality plastic, which is obtained from certified

vendors of the market. To rule out the possibility of any flaw, our uality controllers check

this ressfit lastic ;ontainer on different factors like material strength and durability.

/eatures+

• "ightweight

• !ir sealed

• &eamless finish

• !ttractive design

ress /it Type ;ontainers are widely used for bulk packaging in many industries like



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Hotels, restaurants, dairy products and also useful for masala acking. 'e are a renowned

manufacturers, e)porters, suppliers and traders of ress /it lastic ;ontainer. These are

manufactured and tested by our e)perienced e)perts. These are made of topmost uality

raw materials sourced from reputed and reliable vendors of the markets. These products

are highly appreciated for its special satisfactory features. These products are available in

different sizes and colors or as per customers special reuirements. They can avail these

products at very cost effective prices within stipulated delivery time.

&izes+ 1$$ml@2#$ml@3#$ml@#$$ml@A#$ml@1$$$ml.

&pecial /eatures of our products are+

• (mpeccable


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'ith more than 2#$$ clients globally and partnering with some of the largest (ndian and

9ultinational companies in (ndia, our e)perience has resulted in a consistent growth

curve.



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;omplete payroll solutions comprises of 0

Time > !ttendance 9anagement

;ompensation > =enefits rocessing

Reimbursement rocessing

ayroll Reports > 9(&

(nterface with legacy &ystems

'eb based


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Impleme"#o" p&y$oll " A$*&"# Pl&+#

(mplementation services consist of an eight phase process.

P*&+e 23 A++e++me"# 4 G&p A"&ly+++

%ur approach, during this phase is to conduct a thorough and objective analysis of the

organization’s processes, organizational capabilities and technologies. 'e will achieve this

through a collaboration of resources from the organization and *)ecutive !lliance, and

through our proven methodologies, designed to uncover inefficiencies in the current

processes and workflows.


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P*&+e 73 De8elopme"#3


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P*&+e ;3 Sy+#em T$&""%3

The transition to the new ayroll solution will only be successful if the users, systems

administrators and other identified organization’s resources are properly trained and

prepared to use the new system.


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will build upon this knowledge with each phase. !t the conclusion of the project,

*)ecutive !lliance will ensure that all project0related documentation, decisions an

Co"+l#"% Co$po$e T$&""% T$&""% P&@&%e+

%rganizational Reviews like morale,

satisfaction etc

Team =uilding ;ampus2;orporate

feedback

Team &ynergies > *ffectiveness;reative roblem

&olving

;orporate wives

Co$po$e T$&""% ;ommunication >

(nterpersonal &kills

Pl T&l@+

&elf0!wareness > ersonal *ffectiveness resentation &kills 9otivation Talks

"eadership > 9anagerial *ffectiveness *ffective meeting skills *motional

(ntelligence

Time 9anagement ;ustomer (nterface &kills;ustomer =usiness

*tiuette 0 (nternational and Feneral 'ork

lace *thics

Train The Trainer &elf 9anagement

!n organization5s workforce needs to constantly evolve skills to keep abreast with

changing business climes. !rihant lasic leverages on its years of e)pertise honed for

over a decade to provide to all categories of (ndustry verticals.


Page 1?


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RESEARCH METHODOLOGY

RESEARCH DESIGN3

! research design is the arrangement of conditions for collection and analysis of

data in a manner that aims to combine relevance to the research purpose with economy in

procedure.

EBPLORATORY RESEARCH3

*)ploratory research focuses on collecting data using an unstructured format or

informal procedures to capture data and to interpret them. (t is often used to classify the

problems or opportunities and it is not intended to provide conclusive information from

which a particular course of action can be determined.

SAMPLING DESIGN3

! sample design is a definite plan for obtaining a sample from a given population

POPULATION3

The employees of !R(H!7T "!&(; will constitute the entire population. Here

the entire population is considered for my study because the population is limited.

7.7 DATA COLLECTION3


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P$m&$y -&

rimary data represent the first hand raw data that have been specifically collected

for the current research problem. rimary data are raw, unprocessed and yet to receive any

type of meaningful interpretation. &ources of primary data tend to be the output of

conducting some type of e)ploratory, descriptive or casual research.

DATA COLLECTION3 O(SERVATION, INTERVIE/

Directness of the observation

=ased on the directness of observation, it can be grouped as direct or indirect.

p$o&l#y sampling the research finding cannot be generalized and the

sampling error cannot be assessed. The findings are limited to the sample, which provided

the original raw data. However non0probability sampling may be the only choice in case

where the population cannot be ascertained.



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SAMPLING TECHNI1UE3

PURPOSIVE SAMPLING

! purposive sample is a non0representative subset of some larger population, and is

constructed to serve a very specific need or purpose. ! researcher may have a specific

group in mind, such as high level business e)ecutives. (t may not be possible to specify the

population 00 they would not all be known, and access will be difficult. The researcher will

attempt to zero in on the target group, interviewing whomever is available

S&mple +'e

The sample size for the given project is #$.

Pe$o- o0 +#-y

The study period taken for this project is 4# days.

Tool+ U+e-

Smple &8e$&%e

C* +&$e #e+#

O"e +&mple $" #e+#



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*nsures timely and accurate preparation of all (nstitution payroll operations and works

closely with the Human Resources %ffice to ensure that payroll actions are in

conformance with employment and benefits practices and accounting procedures.

%versees preparation of all federal and state payroll ta) reports, including uarterly and

year0end returnsG determines ta)ability of non0wage payments and serves as in0house

contact for technical ta) compliance issues, including ta) liabilities of foreign nationals.

(nterprets (nstitution employment policies and government regulations in connection with

payroll activities and makes recommendations on modifications to senior management as

appropriate.

Handles federal and state agency audits and maintains close contact with (T( and other

regulatory agencies to ensure that the (nstitution has accurate information and is in

compliance.

9aintains all payroll records, reports, computations and audits, including periodic internal

audit tests of labor utilizationG works closely with internal and e)ternal auditors to ensure

compliance with relevant ta) laws and government regulations.

(nterfaces routinely with Human Resources on employee benefits issues deductions,

retirement payments, etc.- to ensure timely and accurate processing.

'orks closely with 9anagement (nformation &ystems on developing payroll applications

that ensure internal controls and facilitate the implementation and maintenance of payroll

and HR master files.

rovides periodic analysis of payroll and disbursement records to ensure that adjustments

are in accord with management5s criteria.

&upervises ayroll %ffice staff and operationsG provides on0going assistance to (nstitution

employees in ta)0related payroll matters.

articipates in business re0engineering activities to support the establishment and

inte ration of electronic information rocesses and rinci les at the (nstitution.


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DATA ANALYSIS AND INTERPRETATION

SIMPLE AVEARGE ANALYSIS3

LEVEL OPTIONS NO.OF RESPONDENTS OF RESPONDENTS

SATISI!D "# $%

DISSATISI!D & '

(!)T*A+ "

T&le No.9.2 A$e yo ++0y6-+++0y !#* p&y$oll me&+$eme"#

CHART NO.9.2.2

SOURCE3 PRIMARY DATA


o0 #*e Employee+ &$e ++0e- y #*e p&y$oll &"- !e "ee- #o mo$e 0o+ o" #*e ;

-+++0e- &"- 9 "o# ye# $e+po"-e-.



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T&le No.9.5 A$e yo ++0y6-+++0y p&y$oll m&"&%eme"# +e$ 0$e"-ly.


!S " /

(0 $ /

CHART NO.9.5.5

SOURCE 3 PRIMARY DATA


Amo"% : employee+ =5 o0 #*e employee+ &$e ++0e- !#* #*e p&y$oll

m&"&%eme"#. 2= o0 #*e employee+ &$e "o# ++0e- !#* p&y$oll m&"&%eme"#.

T&le No.9.7 A$e yo ++0y6-+++0y me&+$eme"# o0 ompl&"#+

$e%&$-"% p&y +*ee#.



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SATISI!D "# $%

DISSATISI!D % %

(!)T*A+ # %

CHART NO.9.7.7

SOURCE 3PRIMARY DATA


o0 #*e employee+ &$e ++0e- y #*e p&y$oll &"- !e "ee- #o mo$e 0o+ o" 2

"o# ye# $e+po"-e-.

T&le No.9.9 A$e yo ++0y6-+++0y !#* le"#+ $e$eme"#+ y #*e

o$%&"'o".



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!S 1%

(0 # &%

CHART NO.9.9.9

SOURCE3PRIMARY DATA



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SATISI!D &/ 1'

DISSATISI!D "

(!)T*A+ % %

CHART NO.9.:.:




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T&le No.9.; A$e yo ++0y6-+++0y -el8e$y o0 p&y$oll $epo$# #o le"#+.


SATISI!D &% '%

DISSATISI!D # %

(!)T*A+ # &%

CHART NO.9.;



; o0 #*e Employee+ &$e ++0e- y #*e -el8e$y &"- !e "ee- #o mo$e 0o+ o" #*e

2 -+++0e- &"- 7 "o# ye# $e+po"-e-.

SHREE YOGINDRA SAGAR INSTITUTE OF TECH. AND SCIENCE, RATLAMPage 2?


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T&le No.9.< A$e yo ++0y6-+++0y ompl&"#+ $e#0o".


SATISI!D % "%

DISSATISI!D # %

(!)T*A+ # #%

CHART NO.9.


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!S "1 $"

(0 & '

CHART NO.9.=.=


SOURCE 3PRIMARY DATA

9 o0 #*e Employee+ &$e ++0e- y #*e +e$8e p$o8-e- 0o$ #*e p&y$oll &"- !e

"ee- #o mo$e 0o+ o" #*e ; -+++0e-.

T&le No.9. A$e yo ++0y6-+++0y le8el #o!&$-+ #*e #e&m+

oo$-"o" !#* p&y$oll.



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!S "/ $'

(0 "

CHART NO.9..


; o0 #*e Employee+ &$e ++0e- y #*e p&y$oll -e8elopme"# &"- !e "ee- #o mo$e

0o+ o" #*e 9 -+++0e-.

T&le No.9.2 A$e yo ++0y6-+++0y le8el #o!&$-+ #*e le"#+ "p#.



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!S " /"

(0 / '

CHART NO.9.2



=9 o0 #*e Employee+ &$e ++0e- y #*e le"#+ "p# $eo$-+ &"- !e "ee- #o mo$e

0o+ o" #*e 2; -+++0e-.

FINDING AND SUGGESTION



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• o0 #*e Employee+ &$e ++0e- y #*e p&y$oll &"- !e "ee- #o mo$e 0o+

o" #*e ; -+++0e- &"- 9 "o# ye# $e+po"-e-.

• Amo"% : employee+ =5 o0 #*e employee+ &$e ++0e- !#* #*e p&y$oll

+y+#em *elp+ 0o$ 0#$e %$o!#* #* #*ey *&- mp$o8e- #*em+el8e+ &0#e$ #*e

p$o%$&m. 2= o0 #*e employee+ &$e "o# ++0e- !#* p&y$oll +y+#em *elp+ 0o$

0#$e %$o!#*.

• o0 #*e Employee+ &$e ++0e- y #*e p&y$oll &"- !e "ee- #o mo$e 0o+

o" 2 "o# ye# $e+po"-e-.

•


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RESULT AND CONCLUSION

A I of the *mployees are satisfied by the payroll e and we need to more focus on

the 4 I dissatisfied and 1I not yet responded.

!mong #$ employees J$ I of the employees are satisfied with the payroll system

helps for future growth that they had improved themselves after the program. 1$ I

of the employees are not satisfied with payroll system helps for future growth.

J$ I of the *mployees are satisfied by the payroll and we need to more focus on

1$I not yet responded.

A$ I of the *mployees are satisfied to meet the clients reuirements and we need

to more focus on 3$I of employee

AK I of the *mployees are satisfied with the calculation and we need to more

focus on 24I of employees dissatisfied.

K$ I of the *mployees are satisfied by the delivery and we need to more focus on

the 1$I dissatisfied and 3$I not yet responded

4$ I of the *mployees are satisfied by the payroll version and we need to more

focus on the 1$I dissatisfied and #$I not yet responded

J4 I of the *mployees are satisfied by the service provided for the payroll

complaints and we need to more focus on the K I dissatisfied.



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JK I of the *mployees are satisfied by the payroll development and we need to

more focus on the 4 I dissatisfied.

4 I of the *mployees are satisfied by the clients input records and we need to

more focus on the 1K I dissatisfied.

K$ I of the *mployees are satisfied by the payroll training and we need to more

focus on the 4$I dissatisfied with training.

J$ I of the *mployees are satisfied by the re0engineering and we need to more

focus on the 1$ I dissatisfied.

1$$ I of the *mployees are satisfied by the organization maintains all reports

according to government norms.

J2I of the *mployees are satisfied by the maintains of client inputs and we need

to more focus on the I dissatisfied.

K4I of the *mployees are satisfied by the clients HR and we need to more focus

on the 3KI dissatisfied.

The study had confirmed that the company is having a good payroll &ystem.

/rom this study, it is found that majority of the workers were satisfied with payroll

used.

To make the payroll system more efficient and e)cellent, the company should give

importance to the clients and create awareness among employees and it shall

consider some of the ways and means suggested by the employees like addition of

parameters such as short cut for calculation / ,*&(, T!L, etc,.


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LIMITATIONS

1. The respondent attitude did not allow me to get their true feelings.

2. 9ost of the respondent feared to give their name.

3. 9ost of the employees were busy with their tight work and they don’t want to be

disturbed.

4. *mployees are very limited and duration is limited.

SHREE YOGINDRA SAGAR INSTITUTE OF TECH. AND SCIENCE, RATLAMPage 3=


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ANNEBURE

1UESTIONNARIES

1-


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12- 'hether clients and employees articipates in business re0engineering activities to

support the establishment and integration of electronic information processes and

principles at the (nstitution.

:*& 7%

13- 'hether company maintains all payroll records, reports, computations and audits,

including periodic internal audit tests of labor utilizationG works closely with internal

and e)ternal auditors to ensure compliance with relevant ta) laws and government

regulations.

:*& 7%

14-'hether maintenance and updating of client information sheet @ salary register

confidentiallyM

:*& 7%

1#- 'hether the employees (nterfaces routinely with Human Resources department on

client benefits issues deductions, retirement payments, etc.- to ensure timely and

accurate processing

:*& 7%

SHREE YOGINDRA SAGAR INSTITUTE OF TECH. AND SCIENCE, RATLAMPage 3?


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(I(LIOGRAPHY

(OO?S

/isher shoen felt &haw0Human resource management04th

edition0macmilan

ress limited.

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