Paul Smyth Software Resume

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Paul Smyth ACS Member since 2016

Email:Mobile:Address:

[email protected] 245 2465D/21 Baden Road, Neutral Bay, NSW, 2089

mailto:[email protected]

PROFILE

A creative and dedicated worker with the ability to acquire new skills quickly and a keen interest in creative pursuits that involve technology and computing. I have been involved in a wide variety of careers including systems analysis, project management and IT support, office work, retail (including retail management), product support and sales administration. I am now seeking a new challenge in information technology. I particularly enjoy the challenge of writing computer programs and seeing projects evolve into products that enrich our lives.

Currently completing a Diploma of Software Development at Computer Power Institute. Adaptable in an IT environment, having rapidly learned multiple different programming languages, software packages and operating systems when required.

IT QUALIFICATION

Diploma of Software Development September 2013 – Expected finish early 2017Holmesglen TAFE Computer Power Institute, Melbourne, VIC

Projects undertaken during this course include the following:

Application and Web Development Programmed an on-line store program for collecting customer information for in

Visual Studio 2013, designed using XHML. This application accesses a database in SQL Server 2012 that stores details for customers and includes a basic page customization option.

Created an App using Visual Studio for an Automotive Industrial warehouse coded in C#.

Designed and programmed a stationery store application using Java in NetBeans. Designed and programmed a school database system using C# and SQL Server. Created a Windows App for visitors to Melbourne helping them to find places of

interest, place to eat and places to stay. The App was written in XAML with C# as the back end. The App also included a Bing Map feature.

Analysed several data structures and algorithms that are programmed in C# including dynamic data structures, sorting algorithms and searching techniques that are commonly used in computer programming. I also looked into arrays and different array methods and properties.

Database Management Built a Microsoft Access database application designed to store invoicing data. This

included design and normalisation of the database tables, and the building of all required queries, forms and reports for the application.

Project Management and the SDLC Followed the procedures of the Software Development Life Cycle to produce the

documentation required for the development of a technical support software system for a software development company. This included preparation of a project proposal, questions for the client, a project plan with Work Schedule Breakdown, requirement identification, and the creation of a process model.

Studied the factors involved in the testing phase of the software development life cycle including different types of tests that take place when a software system is developed. This includes creating unit and integration test cases with Microsoft Test Manager 2013. I also looked into software quality assurance and how to conduct a

SKILLSProgramming and Software Development

Visual Studio 2013 NetBeans IDE XAML C#, .NET Framework ASP.NET Java HTML5, CSS, Pascal Basic IBM Application

System Easytrieve xBase (dbase IV) Macro’s APL

Database Management

SQL (T-SQL) SQL Server 2008 R2 Microsoft Access dBaseIV

Document Preparation and Presentation

Microsoft Office 2010/13 (Word, Excel, PowerPoint, Visio)

Photoshop

Teamwork and Initiative

Department Manager of a retail store.

Experienced and successful retail sales person.

Involved in brainstorming teams that used the Mitsubishi Method.

Supported Project Managers for the implementation and management of computerised

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software quality audit. Created validation procedures that are undertaken during the design and the

implementation phases of the Software Development Life Cycle including a full Software Validation Report. Used an Object-Oriented approach of designing a software using Unified Modelling Language.

Worked in a team on an IT development project. The goal of this team was to provide the client with a software specification for a gym bookings system. The team was dispersed over a number of state so we used a variety of tools to communicate and prepare the required documentation.

Certificate Level Computing September 1989 – May 1991Bedford College, Bedford, Bedfordshire, EnglandMark: Pass

This course gave me a good introduction to computing and enabled me to perform a key role in systems analysis and programming for my employer at this time. I learned to program with titles such as Pascal and Basic on Vax computer network.

Modules included;• Computer Systems• Programming• Systems Analysis and Design• Business Information and Analysis• Information Systems Architecture• Design and Implementation• Software Engineering

EMPLOYMENT HISTORY

Technical Support Specialist January 2008 – PresentRoland Corporation, Dee Why, NSW

I wanted a change so I took the opportunity to move to Sydney's North Shore a take the job offered by Roland Corporation.

My primary role is to provide support for both customers and Roland staff on technical matters relating all products distributed by Roland Corporation. The product range is vast and includes both software and hardware. It became important to organise the information required so that it became obtainable quickly and easily. What was also important, was the ability to communicate this information effectively to the customer.

I also perform a sales role whereby I communicate with dealers and customers on a variety of sales matters.

Tasks and Responsibilities include; Created a Technical Support database in Microsoft Access. Effective communication with the customer. Manage other staff in the Support Department. Prepare and present products to dealers and customers at product clinics all over

Australia. Write tutorials and articles for Roland products. Maintained Roland studio stock.

GANNT Systems that involved networking mainframe and PC’s.

Provided customer support for technology based products.

Designed and presented product presentations.

Experienced in communicating with Japanese co-workers.

Provided support and education for co-workers at an interesting time during the PC business revolution (1980’s).

Operating Systems Windows 7/8 Apple OSX

Music/Video Editing Software

Ableton Live Max for Live Cakewalk SONAR Apple Logic Sound Forge NI Reaktor Sony Vegas

Projects in Spare Time

International music project called Birds through Fire.

Create and maintain the website for Birds through Fire including on-line selling.

Computer Power education.

Interests Music making Synth programming.

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Set up studio's for key Roland customers. Contributed in the maintenance of Roland’s websites by writing html code for the

FAQ page.

Department Manager June 2006 – December 2007Allans Music, Adelaide, SA

I was promoted to Manager of the Musical Instruments Department. I got the opportunity to manage a department through a period of great change at Allans Music which was a major challenge. My main responsibilities were motivating and monitoring staff performance to help them achieve their goals and maintain the department to the standards set by the owners of the business.

Tasks and Responsibilities include; Maintaining the Staff Roster. Interviewing candidates. Conducting Staff Meetings. Interviewing staff regarding their performance on a weekly basis. Conducting disciplinary procedures with staff when required. Observing and reviewing staff performance. Communicating with staff and store management on day to day matters. Maintaining stock with regular stock takes to minimise shrinkage. Dealing with customer issues. Preparing and running clinics and sale events.

Sales Person December 1997 – June 2006Allans Music, Adelaide, SA

I started as a part time casual and quickly became a full time permanent member of the sales team. I specialised in the sale of technology based musical instruments and recording equipment which also required a fair amount of after sales support. I worked to an annual budget of sales which I had to achieve. I also become involved in the setting up of sales events and product clinics.

Tasks and Responsibilities include; Sale of technology based musical instruments. Merchandising of floor stock. Stock control. Organisation of clinics and sale events. Ordering of stock. After sales service to customers when required.

Casual Work May 1994 – December 1997Adelaide, SA

I had just emigrated from England to Australia as an independent. This status required that I had to satisfy the authorities that I had the required skills in my chosen profession to a degree level. Because I did not have a degree, I had to prove to the authority through my work experience that I had the required skills to meet this standard.

Finding employment in the computer industry was difficult during this time. During this

Digital image editing.

Live music. Bush walking. Visiting Art

galleries / Museums. Modern Art. Exploring cities.

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time I had undertaken many casual positions in factories and distribution warehouses.

Customer Supply Centre - Systems Analyst and Programmer January 1993 – April 1994British Aerospace, Stevenage, Hertfordshire, England

I was moved into the Customer Supply Centre as they were a client for an Order and Despatch System I previously worked on as a programmer. The client was dissatisfied with the system so a complete re-write was required.

I became involved at the start of the project as part of a team to resolve the deficiencies of the first version. I was involved in the design, implementation as well as the programming of the system using IBM’s Application System (AS) for mainframe.

Tasks and Responsibilities include; Conducted initial requirements analysis with the user community. Examining the current working methods. Reaching an understanding of the existing system. Converting the data requirements into test tables. Assessing hardware requirements for the system. Obtaining feedback from users concerning the test table design. Prototyping reports

helped with visualization. Setup the tables and loaded useable test data. Test the system model using IBM’s QMF. Prepare system and data flows for new system. Coding of the system using IBM's Application System (AS).

Operations and Product Support – Computer Support November 1989 – December 1993British Aerospace, Stevenage, Hertfordshire, England

During this period, my responsibilities leaned more towards the design, programming and implementation of computer systems on various platforms. I also performed a support role for the Group in computer related matters.

I designed, programmed and implemented a Human Resources Database for Senior Management using dBase IV. Assisted in the programming effort of an order and dispatch system using IBM’s Application System (AS) for mainframe. Became a member of a Project Control Steering Committee and my primary role was the communication of issues made by this committee and providing help via a help line to all employees in the Group. I also provided management support for the implementation of a computerised Critical Path Project Management and Costing system which involved integrated mainframe and PC applications.

Tasks and Responsibilities include; Auditing of PC Hardware and Software. Help Line Support including training, data recovery and trouble shooting. Installation of software. Supervised work experience students. Designed reports for management using SQL. Advised management on the most efficient use of available computer resources. Wrote programs using dBase and IBM Application System languages.

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Operations and Product Support - Product Support September 1982 – November 1989British Aerospace, Stevenage, Hertfordshire, England

During this time I had undertaken and had been responsible for a wide range of financial and administrative tasks. I made extensive use of mainframe and PC applications in the completion of these tasks and ensured their best use for all departments.

Supported overseas contracts and personnel throughout their duration from budgeting and estimating potential contracts to monitoring costs and project progression to completion. I became a pioneer by being one of the first people to realise the power of the PC and it's ability to substantially reduce the time taken and increase the quality of work previously undertaken without its use. The real challenge though was to deal with personnel who resisted change.

Tasks and Responsibilities include; Design simple computer applications for other users. Organising and performing presentations. Designed and run computer application courses. Instruct Junior School children on how to use PC's as part of a company PR exercise. Support staff on mainframe systems. Design and maintained software for executive management. Designed and implemented a Task Progress Register for management. Created an overseas support budget modelling application for quotation purposes Resolution of software and hardware issues.

Commercial Apprenticeship September 1980 – September 1982British Aerospace, Stevenage, Hertfordshire, England

This Apprenticeship gave me the opportunity to see how a very large company operates. I was placed in a broad range of different departments and picked up valuable experience by observing and participating in their day to day activities. Department's included;

Procurement Overseas Contracts Oversea's Product Support Management Services and Computing Estimating Purchasing Contract Services

Tasks included Clerical Support. Contract Drafting and Proof Reading. Computer programming using Easytrieve Punch Card System. Progressing Orders. Preparing Statistical Data and Charting. Preparing Reports.

ADDITIONAL EDUCATION

Certificate IV level in Audio Engineering 1997 - 1998SAE, Adelaide, SA

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I was assessed in the following practical assignments; Analog Editing Digital Editing Acoustic Environment Radio Advertisement Production Multi-track recording and mixdown Signal Flow Live recording

During this time, I managed to accumulate 347 Hours of practical time with the school's recording facilities.

Certificate Level in Business Studies 1980 - 1983Hitchin College, Hitchin , Hertfordshire, England

Modules included; Business Environment People and Organisations Business Information Purchasing and Supply Business Problems and Decision Making Resource Allocation and Technology Commercial Law

REFEREES

Available on request

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Documents

Paul Smyth Software Resume