Paul Bray NVQ AssessorLocation: WorcesterMobile: 07920 323966 Email: brayp50@yahoo.com

Professional Profile

Qualified NVQ Assessor, occupationally competent to assess Customer Service, Business Administration and Retail NVQ Levels 2 and 3 with a wealth of research, organising, communicative and written skills

Highly adaptable with 25 years experience in providing excellent customer service, retail sales skills and a widely experienced administrator, with a wealth of research, organising, communicative and written skills. Self motivated with a proactive approach to work and a professional work ethic. Competent and comfortable working as an individual or as part of a team. Experience includes supervision of staff, making decisions often contained within stressful situations. Researching and delivering aims to set and tight deadlines. Computer literate with Windows based and other packages.

Career Summary

Jan 2016 PresentThe Blue CrossVoluntary Worker Retail Sales

Involved in all aspects of the day to day running of a charity shop in the centre of Worcester

Key ResponsibilitiesGreeting customers upon entry to the shop

Operating the till and serving customers

Ensuring stock on display is presented in a tidy and clean environment

Stock replenishment on shop floor

Sorting through stock and preparing for the shop floor when donations have been delivered

Administration Ensuring filing is up to date and filing cabinet is kept tidy and in good order

AchievementsReorganising filing cabinet into a coherent and usable state after years of neglect. This included finance, customer files for Gift Aid, Company Forms, Volunteer records and Stationary.

May 2012 Sept 2012Bright AssessingTrainee Assessor

Trained to become an Assessor. During the course, I carried out assessing activities on Bright NVQ candidates in a variety of roles including Customer Service, Business Administration, Sales and Team Leading. The candidates were working at level 2-3.

Key ResponsibilitiesDeveloped excellent knowledge of assessing practice, how to support learners with special requirements

Carried out a variety of assessment methods, assessment planning, gave feedback and involved others in assessment decisions

Identified skills that Learners have and focus on areas they need to improve

E-Portfolio Plan, review, and complete all my Learners progress at a glance from anywhere by collecting electronic evidence including; text, electronic files and images

Prepared Learners for online Functional Skills Testing in English, Mathematics, ICT and develop their personal learning and thinking skills

Policies and procedures were followed at all times and record keeping was accurate and extremely well managed

Ensured Applicants met the standards needed to achieve their chosen qualification

Key achievementsI successfully completed the Level 3 Certificate in Assessing Vocational Achievement with Bright Assessing and gained valuable assessing experience (Re-varified in September 2016 by ncfe following issues with the training standards of Bright in 2014)

Oct 2009 Nov 2011Card Protection Plan LtdSales & Service AgentA target based role with a company specialising in insurance policies

Key ResponsibilitiesTargeted on the ratio of number of calls against completed sales

Resolution of customer enquiries and product implementation

Ensuring that all records are stored and maintained accurately

Providing support to customers, colleagues and the wider business in order to continuously improve operational effectiveness

Complying with the information security policy and all regulatory procedures

Key AchievementsAlways achieved a top 15% target performance within my own peer group (2000 agents across two sites). Regularly hit monthly targets to achieve bonuses

Jun 2008 Oct 2009Hollybush Nurseries Ltd Tropical Fish Department Retail Sales AssistantCombining my main hobby with my working life

Key ResponsibilitiesAdvice on fish keeping

Upkeep of stock and stock taking

Providing excellent customer service, dealing with any customer queries

Operating a till, taking card and cash payments

Key AchievementsBeing able to use my extensive knowledge on fish keeping so that I could empower customers with confidence of looking after their pets and ensuring repeat business.

Mar 2007 Mar 2008Tomcat SNI LtdAdministrator / Office ManagerA company specialising in the design and production of bespoke tricycles and chairs for children and young adults with health conditions

Key ResponsibilitiesBeing the point of contact for all internal and external customers and PA to the Managing Director

Responsible for banking, cash flow, marketing and advertising the company cost effectively

Attend and arrange stands at exhibitions both in the UK and Europe to promote the company

Update and maintain documented company procedures to be compliant with ISO9002

Raising work orders, prioritising workloads, keeping production charts and planners up to date ensuring all orders were built then collected or shipped on time and to budget

Key AchievementsEmployed initially as an Administrator but quickly becoming Office Manager as a result of quickly establishing an issue within the office directly affecting cash flow and resolving it by diligently analysing invoice, delivery notes, proof of delivery and recovering customer purchase orders where required

Nov 2004 Mar 2007StravinaCustomer Services Agent / AnalystA very customer focussed role working with a local importer of products for supermarkets and high street chains

Key ResponsibilitiesResolving queries with either customers or colleagues as efficiently and quickly as possible

Receiving, checking and processing customer orders

Warehouse department provided with the correct work instructions so that orders were presented, delivered and invoiced correctly on time to the customer

Desighn and maintenance of spread sheets, analysing data received from customer stores by creating and producing reports on sales and stock levels

Ordering new or replenishment stock to ensure correct quantities were kept in the warehouse to cover demand

Key AchievementsDesigning and maintaining excel spreadsheets to monitor sales and maintain stock levels across 800 stores

Brief Early Career Summary

Jan 2000 Nov 2004 Phoenix Data Systems Ltd Administrator

Key responsibilitiesInitial Point of Contact meeting and greeting clients, dealing with telephone and front desk enquiries

Processing sales orders and stock control

Other duties included typing of letters, faxes, memoranda, documents and upkeep of filing system.

Sep 1998 Jan 2000Capital Controls - Data Input Clerk

Key responsibilitiesCustomer Liaison; arranging visits for fitters/supervisors, dealing with customer queries and complaints which included detailed explanations about water meters and their benefits

Data input, using Microsoft Access and Severn Trent Water specific software

Stores, including organising filing system, stock taking, issue and receipt of parts and equipment, upkeep of stock records, Health and Safety equipment checks

Production of reports including weekly manpower, work statistics, issued fittings and equipment

Preparation of daily work schedules, typing of letters, faxes, memoranda and documents

Sep 1992 Sep 1998Various Agencies - Various Administrative Positions

Various temporary positions with Severn Trent Water, Defence Research Agency (Now Qinetiq) and The Heart of England Tourist Board

Sep 1989 Sep 1992Royal Navy Writer

Key responsibilitiesDealing with face to face and telephone enquiries

Upkeep of personnel records and files, maintenance and archiving of files to MOD procedures and standards

Naval Pay; learning all aspects of PAYE, completion of relevant forms including BACS payments

Cash Office, transactions such as cashing cheques, currency exchange and personal banking

Education and Qualifications

Bright Assessing, Stratford Apr 2012 - Jun 2012Full AVA Level 3 Certificate in Assessing Vocational Achievement - Re-varified in September 2016 by ncfe following issues with the training standards of Bright in 2014.

Worcester Business College 1994NVQ 3 Business AdministrationRSA2 Distinction in Typing and Word Processing

Dyson Perrins CE High School Sep 1981 - May 1986GCE O Levels in Mathematics, English Language, English Literature, Physics and History

Hobbies and Interests

Fisherman. Being a rod licence holder I regularly fish on Rivers and Pools for Carp, Barbel and Pike.

I am a keen football supporter and also a motor sports fan following Formula 1 and the British Touring Car Championship.

Full Drivers Licence and Own Vehicle

References Available on Request