PAT & T30+

ATTITUDES• “The longer I live, the more I release the impact

of attitude on life, Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than then appearance, giftedness or skill. It will make or break a company………a church……a home. The remarkable thing is we have a choice every day regarding the Attitude we will embrace for that day. We cannot change our past… we cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our Attitude….. I am convinced that life is 10% what happens to me and 90% how I react to it”.

OUR VISION

We will continue to be recognized

•As a leading organization in quality comfort products

•While practicing values of integrity, reliability

pro-activity & transparency

•To do business with a smile for customer delight

•And a commitment to society

 

S0 – S6(Two Days)

M1-M5(Two Days)

M6 - Above

(a) Values and Vision

+ Case Studies + Questionnaire

External faculty to conduct Seminars on Positive Attitude for Top Management.

+ Case Studies to be discussed by Directors, GM, DGMs & AGMs in a meeting scheduled once a week / fortnight for next 15 weeks.

(b) Change Management

(c) Thinking out of Box

(d) Stress Management

(e) Attitude and Behavioural

(f) Manufacturing Happiness

(g) Train the Trainers

(h) 5S

(i) Test at the end of two days seminar

DRIVERS FOR PAT & T30+

• Values {Sanskar}

• Actions {Karamas}

• Habits {Aadat}

• Character {Charitra}

• Destiny {Bhagya}

INDICATOR OF LIFE

Knowledge - What to do & Why

Skill - How to do

Desire - Want to do

7 DEADLY SINS

• Wealth without work.• Pleasure without conscience.• Knowledge without character.• Commerce (Business) without morality (ethics).• Science without humanity.• Religion without sacrifice.• Politics without principle.

OUR VISION

We will continue to be recognized

•As a leading organization in quality comfort products

•While practicing values of integrity, reliability

pro-activity & transparency

•To do business with a smile for customer delight

•And a commitment to society

VALUES IN VISION { DOING THE RIGHT THINGS FOR THE

RIGHT REASON} • We - Team work

• Quality• Integrity• Reliability• Pro-activity• Transparency• Smile/Happiness• Customer Delight• Commitment to Society• Attitude

WHAT IS A TEAMTogether Each Achieves More

• A true team is a living, constantly changing, dynamic force in which a number of people/ individuals come together to work to achieve some clear objectives/ task.

• When the needs of each of these component is satisfied by the other two there is maximum synergy.

WHAT IS A TEAM

Task

Team Individual

EACH COMPONENT OF THE TEAM HAS NEEDS THAT IS TO BE LOOKED AFTER

Team works To complete Tasks.

Team works maximum synergy

Challenging Tasks keepsIndividual’sinterest

Individual needsFulfilled by team

WHAT MAKES A GOOD TEAM

• A Strong Leadership.• Right people.• Clear objectives.• Open communication.• Trust amongst team members.• Team Sprit. • Pride in the team about its work.• Skills and Techniques to complete

tasks.

MOST IMPORTANT ASPECTS OF

A GOOD TEAM• Right People

• Strong Leader

CAN DO - WILL DO• Ideal person for delegation

CAN’T DO – WILL DO• Will need Encouragement and training

CAN’T DO - WONT DO• Unwilling to listen to others ideas• Not a Team player

CAN DO – WON’T DO• Lacks Motivation and Ability

QUALITY DIMENSIONS• Performance • Features• Reliability• Conformance• Durability• Serviceability• Aesthetics• Perceived Quality

INTEGRITY • It is demonstrated when

- Your intent is pure, and you do not have hidden or

ulterior motives;

- You are honest with yourself and others about the

real you;

- You do not pretend to be someone you are not;

- You mean what you say;

- You do not keep silent when you know that it is

appropriate to speak up;

- You can be trusted to do what you promise;

- You do not teach others something that you will not

do yourself;

- You do not misrepresent the facts; and

- You live the way you believe.

Important attributes required in officer cadre

a. Honesty and propriety in the use of service position and resources.

b. Always offering correct and sincere advice.

C. Exemplary management of personal affairs and finances.

PROACTIVITY

• Look at the word responsibility - response - ability - the ability to choose your response.

• Highly proactive people recognize the responsibility. They do not blame circumstances / conditions or conditioning for their behaviour. Their behaviour is a product of their own conscious choice based on values rather than on feelings.

PROACTIVE MODEL

STIMULUS FREEDOM TO CHOOSE

RESPONSE

Self -Awareness Imagination Conscience Independent will

SMILE GO EVERYWHEREA smile is quite a funny thing,

it wrinkles up your face;And when it’s gone,you never find,

its secret hiding place.

But far more wonderful it is,to see what smiles can do;

You smile at one, he smiles at you,and so one smile makes two.

He smiles at some one since you smiled,and then that one smiles back;

And that one smiles, until in truth,you fail in keeping track.

Now since a smile can do great good,by cheering hearts of care;

Let’s smile and smile, and not forget,that smiles go everywhere.

WHAT IS HAPPINESS?Happy is he, who has found self.

Happy is he, who knows God.Happy is he, who has lofty and noble aspirations.

Happy is he, who is rising in the world, climbing higher and higher.

Happy is he, who is enriching the lives of all those about him. Happy is he, who is contributing something to make this world

a better place in which to live. Happy is he, whose work, whose chores, whose daily tasks, are

labours of love. Happy is he,who loves love. Happy is he, who loves life. Happy is he, who is happy.

Happiness is everyday. Happiness is now.

Happiness is in the journey, not in the destination.!

HAPPINESS IS IN THE JOURNEY…… NOT IN THE DESTINATION!

• Happiness is the state of mind. It can never be found in the material things about us, in such things as

wealth, position or power. Disillusioned and disappointed are they, who spend a lifetime

harvesting and accumulating more wealth than they need, only to discover, too late, that all the money in

the world won’t buy a grain of happiness!• Happiness is an expression of appreciation for the

things which we have now. Happiness is today. Happiness is now. Each new dawn signals the birth of a glorious new day wherein we can both give and find love, contentment, cheerfulness and unselfish service!

A : ATTITUDE ASSIMILATE• Attitude of WHAT CAN I DO FOR YOU TODAY?• Attitude of SAYING SORRY.• Attitude of GRATITUDE. Express Gratitude by

“thank you”in words , action and things. WORDS 10% EYES

20% HEART 30%

100% HEAD 40%• Attitude of LEARNING TO LOVE WHAT YOU DO

FOR A LIVING.• Attitude of COMPARISON.• Attitude of IMPORTANT V’S URGENT.

• Attitude of FORGIVENESS. • Attitude of CHANGE. • Attitude of SHARING.• Attitude of REMOVING MENTAL BLOCKS.• Attitude of REACTING V’S RESPONDING.• Attitude of KFP.• Attitude of WHAT PEOPLE WILL SAY.• Attitude of SUKHI RAM V’S DUKHI RAM.• Attitude of THINKING.• Attitude of FAIRNESS.• Attitude of HONESTY. • Positive Attitude people are Caring, Confident,

Patient and Humble.

ATTITUDES• “The longer I live, the more I release the impact

of attitude on life, Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than then appearance, giftedness or skill. It will make or break a company………a church……a home. The remarkable thing is we have a choice every day regarding the Attitude we will embrace for that day. We cannot change our past… we cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our Attitude….. I am convinced that life is 10% what happens to me and 90% how I react to it”.

D : DREAMER• He sees FARTHER.• Has clear VISION and decides the OWNERSHIP with

the consent of the group. • He understand this ASPECT by understanding

people.–Some people never see. : WONDERER.–Some people see but never pursue on their own. : FOLLOWERS.

–Some people see and pursue it. : ACHIEVERS.–Some people see, pursue and help others to achieve it. : LEADER.

• Dreams are nothing more than desires. Desires become strong when supported by Direction, Dedication, Determination, Discipline and Deadlines.

E : EXCELLENCE• Leaders excels, go beyond average -

persuade their vision by understanding their values of leadership in organization.

• All organizations starts growing when the cost goes high.

• We are not to live our life as LEGALIST.• Leaders help take people up the hill towards

excellence.

R : RELATIONSHIP

It is a bondage, between HEART TO HEART.

• Why customers quit. DIE 1% MOVES AWAY 3% FORM OTHERS FRIENDSHIP 5% COMPETITIVE REASON 9% PRODUCT DISSATISFACTION 14% DIFFERENCE IN ATTITUDE 68% • Ability to CONNECT PEOPLE.• He who thinks is a leader and finds no one

following him is merely taking a walk.

LEADER

L : LEADERS LEAD.

E : EQUIPPER.

A : ATTITUDE.

D : DREAMER.

E : EXCELLENCE.

R : RELATIONSHIP.

DEVELOPING LEADERSHIP QUALITIES WITHIN YOU• Leader is an Influencer. Who motivates,

navigates and steers the organization to achieve excellence.

• He is not an outcome from the structure but from the manpower.

I shall discuss with you 10 ways to gain influence over people you work with.

INFLUENCER

I : INTEGRITY - Moral uprightness, Honesty, Wholeness, Morality and

Purity.• A survey carried out in America revealed

71% of leadership problem was integrity.• Never ever betray trust of the follower.• Practice VISION statement, which has

direct influence on Integrity. Our VISION has four factors which are Integrity, Reliability, Pro-activity and Transparency.

N : NURTURE• It is caring for people.• Money makes the assets but people make

money.• Commitment to the people to whom you lead.• Preferably a two way traffic - bondage of trust

between leader and follower to be established.

• We cannot nurture people if we have Fear of people Dislike people Contempt people.

F : FAITH• Faith and trust in people.

L : LISTEN• Listen to people. Ladder of listening can be

achieved by L : LOOK AT THE SPEAKER. A : ASK QUESTIONS TO CLARIFY DOUBTS. D : DON’T INTERRUPT.

D : DON’T CHANGE THE SUBJECT. E : CHECK THE EMOTIONS. R : RESPONSIVE LISTENING.• Leaders generally have the tendency to steal

the EGO - FOOD, which ultimately detach the followers from him and allows him to coil - in.

U : UNDERSTANDING PEOPLE• We should not fear from the people and

we should shun selfishness. With this we will have a long lasting relationship.

• Followers wants GENIUNESS. NON POSSIVENESS (NON-

EGOIST). ACCEPT PEOPLE AS THEY

ARE. EMPATHY.

E : ENLARGES PEOPLE• If one has to go from one level to another

he has to enlarge KNOWLEDGE, ATTITUDE ,SKILL and HABIT. (KASH).

• Level of the organization can be judged by the ENLARGEMENT of the workforce, not in $.

N : NAVIGATOR• Navigator has to be obeyed.• Guide step by step - PROACTIVE

approach.

C: CONNECTING PEOPLE• Connect heart to heart and not head to head.• CONNECT :

HEART - Passion and Emotion Intelligence(EQ).

HURTS - Love and Support at the weakest time.

HOPE - Loyalty is not a factor but taking their

hope into consideration, we can assist

them to achieve their dream.• Leader should be like a Quarter Back in a Soccer

team.

E: EMPOWER PEOPLE

• Organizational growth and potential of the people and grow them.

• Increase Responsibility, Accountability and Authority.

R: REPRODUCE

• Replica of a leader.

INFLUENCER

I : INTEGRITYN : NURTUREF : FAITHL : LISTENU : UNDERSTANDS PEOPLEE : ENLARGES PEOPLEN : NAVIGATORC : CONNECTING PEOPLEE : EMPOWER PEOPLER : REPRODUCE QUALITIES IN

THEM

12 CAUSES OF LEADERSHIP FAILURES• Inability to organize details.• Unwillingness to do what they would ask others to

do.• Expectations of reward for what they know rather

than what they do (first deserve than desire).• Fear of competition from others.• Lack of creative thinking.• The “ I” syndrome (claiming all achievements).• Over - indulgence.• Disloyalty.• Emphasis on “Authority of Leadership”.• Emphasis on title.• Lack of understanding of the destructive effects of

negative environment.• Lack of common sense.

QuestionnaireQ1.

What is the problem in the case?

Q2.

Indicate the individual, managerial and organizational cause s that have led to the problem.

Q3.

What other realistic alternatives did Patel, Parikh and Amin have which could other avoided the problem? How can you explain Patel’s behaviour?

Q4.

Discuss the alternative now available to Parikh and Amin. Discuss the consequences of these alternatives for the organization, and the feasibility of enforcing these alternatives.

Attributes/ How to have +ve Attitude

• Give less importance to Ego.• Look for brighter side of life.• Considering Importance of everyone &

respect everyone• Accepting life as it comes to you.• Change focus from blaming others to

introspection of yourself.• Don’t control but support the system & the

individual.• Be optimistic• Be up to date in your professional knowledge

to adopt useful practices.

FACTORS TO ACHIEVE T30+

• Define measurable KRAs.• Periodicity of measuring them with

visualization.• Encourage and Reward suitable at

first opportunity.• To streamline procedure and

method for optimization of material and human resource.

• Change Focus.